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2 reviews

WSS Knowledge

Documentation and knowledge base creation

3,5 /5 (2 reviews) Write a Review!

Overall rating

3,5 /5
  • Ease of Use
50%
recommended this app
2 reviews
Suzanne G.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Once good, no longer supported

Reviewed on 2020/02/18

We stopped using it and switched to a hosted KB service.

Pros

This knowledgebase software had a lot of features once upon a time.

Cons

It was no longer supported. The interface was ugly.

John K.
Overall rating
  • Review Source

Overall rating

Good value of features, vendor support and spendings

Reviewed on 2010/11/08

We are very satisfied with the result of implementation and use ratio within our organization, by our employees, partners and customers. It was hard time selecting right product for our needs and we are sharing our thoughts here. It has been a pleasure to work with the vendor on implementation and planning stages, they where quite active providing best practices on how to achieve our goals with their KB solution. Feature set has been met from the first selection phase and this is one to note as well.

Pros

It has great interface and usability for everyday work with KB, fully integrates with our current infrastructure and AD for user authorization, feature-full and has outstanding support.

Cons

We had some issues during deployment. However, I must admit that support was extremely helpful and we have solved them easily with the help of the vendor.