Less Annoying CRM

4.8 (624)
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CRM and inside sales solution for small businesses

Overall rating

4.8 /5
(624)
Value for Money
4.9/5
Features
4.5/5
Ease of Use
4.9/5
Customer Support
4.9/5

97%
recommended this app
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624 Reviews

Danielle
Danielle
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Everything you need; nothing you don't.

Reviewed on 2024/03/25

Easy. Easy. Easy.
Good help files.
Very glad I chose this tool.
I recommend it.

Easy. Easy. Easy.
Good help files.
Very glad I chose this tool.
I recommend it.

Pros

The interface is easy. Customizing fields and flows is easy. Import-export is easy. I can tell that this tool has had many people doing use cases in the background and refining them to the most elegant solution.

Cons

I want it to integrate better with ConvertKit.

Alternatives Considered

Microsoft 365

Reasons for Choosing Less Annoying CRM

I wanted a CRM more than a marketing email system.

Switched From

Mailchimp

Reasons for Switching to Less Annoying CRM

Microsoft doesn't have an affordable or easy to use CRM.
Doug
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It Really Is Less Annoying

Reviewed on 2024/01/22

Love it. Would recommend it to anyone looking for a CRM that will not break the bank and suck the...

Love it. Would recommend it to anyone looking for a CRM that will not break the bank and suck the life out of you trying to learn and maintain it.

Pros

Very simple and easy to use. Easy to customize for our needs. Great value for the money. Every other CRM I looked at was bloated with features that we didn't need and increased time to learn. Less Annoying CRM provided what we needed. Easy to onboard other members. Customer service response was immediate and helpful.

Cons

Did not have a template for small dealer auto sales. Did my own customization. Very easy.

Alternatives Considered

Bigin by Zoho CRM and HubSpot CRM

Reasons for Switching to Less Annoying CRM

Simple, lean, inexpensive and effective for our needs. Really is very good for small business. Most CRM products are geared for large enterprise.
nigel
nigel
Overall rating
  • Industry: Glass, Ceramics & Concrete
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

does what is says on the tin.... but not much more

Reviewed on 2018/06/27

Pros

ease of use and simplicity are the key words here..... inexpensive and fairly intuitive, overall good Value for Money

Cons

There are very few integrations and it is a little clumsy to use. The format for recording noted doen't make it easy to read and it cannot take in inbound emials into clients records

Herbie
Overall rating
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cost effective and easy to use. The CRM for SMEs

Reviewed on 2024/12/15

Simply this, It works and is easy to use.

Simply this, It works and is easy to use.

Pros

Easy to use. Cost effective. Doesn't have all the bells and whistles of the well known and ultra expensive market leaders, but these bells and whistles are hardly ever used, so who cares!

Cons

Perhaps the user interface could be a bit more intuitive.

Ken
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The name says it all

Reviewed on 2024/03/04

Easy to teach and learn, information is readily available and querying the date is very straight...

Easy to teach and learn, information is readily available and querying the date is very straight forward.

Pros

So very simple to use. We have used other more expensive CRM's and LACRM is head and shoulders the best.

Cons

There's really nothing I don't like. I use it every day and am very happy with sll features and functions. I would say that I don't feel like I am missing anything.

Alternatives Considered

Pipedrive

Reasons for Choosing Less Annoying CRM

Those applications were so complicated and onboarding was non-existent. EVERYTIME i have called LACRM, a nice friendly and helpful person answers the phone.

Reasons for Switching to Less Annoying CRM

Just super easy to use and understand. The learning curve was excellent.
RYAN
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LACRM REVIEW

Reviewed on 2024/07/29

CANT SPEAK HIGHLY ENOUGH OF THE CRM PROGRAM AND THE TECH SUPPORT IS AMAZING. HAVE REFERRED THEM...

CANT SPEAK HIGHLY ENOUGH OF THE CRM PROGRAM AND THE TECH SUPPORT IS AMAZING. HAVE REFERRED THEM OUT TO MULTIPLE COMPANIES TOO.

Pros

EASE OF USE AND TECH SUPPORT IS AMAZING. MOST CRMS ARE VERY DIFFICULT TO USE WITH TONS OF BELLS AND WHISTLES THAT ARE NOT NEEDED JUST COMPLICATE THINGS. THIS WORKS PERFECT FOR OUR BUSINESS

Cons

CANT REALLY COME UP WITH ANY NEGATIVES. THEY WERE AS GOOD AS THEY ADVERTISED FROM DAY 1.

Deniz Nur
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

100% What it says on the label

Reviewed on 2023/11/04

We're very satisfied with Less Annoying CRM. We have a very small sales team and I think it fits...

We're very satisfied with Less Annoying CRM. We have a very small sales team and I think it fits perfectly because it's priced a lot lower than most CRMs, it was easy to set up, but at the same time it still has 95% of the features we wanted. It's saved our sales team maybe adozen hours each week from having to do everything manually, and it's contributed to our revenue from that side thanks to everything now being logged and done in a more systematic way.

Pros

It's a much simpler CRM solution than some of the other well-known ones out there. This meant that its setup took far less than it would've to set up a more complex CRM. But it also manages to maintain an impressive set of features lke automated workflows, email sequences, custom properties, etc.

Cons

It might be a problem if you're planning to quickly expand your sales team. It's only really designed for SMBs and small sales teams so you'd probably have to move over to a different tool once you're past a certain scale.

Alternatives Considered

Sage CRM and Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

We really needed something reasonably priced and easy to manage on the IT side, and the other two looked very complex and were unnecessarily expensive for the scale we wanted.
David
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest CRM to setup I've seen

Reviewed on 2024/07/16

It's been great. Pretty much everything we've ever asked for has eventually made it into LACRM, or...

It's been great. Pretty much everything we've ever asked for has eventually made it into LACRM, or they have had a viable work around that we were able to implement. We're about to try working with the API and getting LACRM to talk to our tracking software which DOES do pricing. We had hoped to only pay for one subscription to "do it all", but LACRM is inexpensive on a per person basis and the tracking software we use is only slightly more expensive.

Pros

At a previous employer we used LACRM. I had only ever used Salesforce and ACT prior to that point. Salesforce is far too structured and ACT hasn't changed much since the DOS days. The support from the people at LARCM is beyond exceptional.

Cons

WELL, lists have just been enabled in beta so that's no longer on the list. I'd love to be able to put pricing in there but at this point LACRM won't manage things like pricing for product and services. It would be great if a customer could look at a form and select "transfer data from an old computer to a new one" which we charge $250 to do plus tax at 8.25% and they would know what it was going to cost before they even came in.

Joel
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Little CRM that CAN Do It!!!

Reviewed on 2024/11/14

As I said we are totally satisfied and I would say we have been using this CRM for at least the...

As I said we are totally satisfied and I would say we have been using this CRM for at least the last 8 years. It is easy to use and the fact that you can save emails and pdf's to the client's account is extremely useful and this feature has saved my bacom more than once!!!

Pros

The Less Annoying CRM is a very robust software package. We like it because it is user friendly and thus earns its name ... Less Annoying CRM. It will do far more than what we use it for but we keep learning about new components and placing them into use. We are very satisfied. I have used it for several companies and currently are using it with two of my companies. I highly encourage you to explore this amazing CRM ... kind of like "the little CRM that could"!!!

Cons

I am sure I should have some things to discuss here .... but I don't!!!

Kamlesh
Kamlesh
Overall rating
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Does what it says on the tin - With live support access

Reviewed on 2024/05/09

EXCELLENT. Very freindsly staff and great user interface - VERY customizable.

EXCELLENT. Very freindsly staff and great user interface - VERY customizable.

Pros

It is cost effective with human support, even for us based in the UK.

Cons

I am just missing some automation, but I understand why they can't offer it - as they need to keep things simple.

MICHELLE
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest CRM Ever!

Reviewed on 2024/04/08

The fact that I can speak to a "live" person when I needed assistance is a huge plus! The cost...

The fact that I can speak to a "live" person when I needed assistance is a huge plus! The cost plus the user friendly platform was exactly what we were looking for in our company.

Pros

I was able to learn and navigate the system with ease within an hour.

Cons

I really haven't hit any obstacles as of yet with the system, so I don't have anything negative to say.

Lee
Overall rating
  • Industry: Utilities
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple to Use & Fantastic Value

Reviewed on 2024/06/12

My overall experience with this company from day one (I have been a customer for many years now) is...

My overall experience with this company from day one (I have been a customer for many years now) is extremely positive! I would not hesitate (and have done in the past) to recommend Less Annoying CRM to friends and colleagues.

Pros

I love how I can store all my leads and contacts in a really simple to use and functional database and for such a low monthly subscription from a cost perspective.
Most of all - I love the Customer Service from this company. The whole team are always so friendly and quick to respond to any questions. The communication is first class as well e.g. with regards to changes to the CRM / software and price changes are announced well in advance. They also do not take their customers for granted and keep in regular contact. They ask for feedback every year. What a lovely positive, enthusiastic bunch of people!

Cons

I honestly cannot think of anything that I would complain about. It more than meets my needs...

Bruce
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Big Help

Reviewed on 2024/08/30

I have recommended this platform to the regular readers of my Substack publication. We all have too...

I have recommended this platform to the regular readers of my Substack publication. We all have too much on our plate to remember; Less Annoying helps me keep track of my priorities - even when I forget!

Pros

I like what comes with the platform. It is owned, managed, and run by people that are passionate about their product. More companies should take a page from their playbook.

Cons

It is easy to under utilize it. (Eight )

Johnny
Overall rating
  • Industry: Venture Capital & Private Equity
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply the best CRM for small businesses

Reviewed on 2023/12/08

Wonderful. Setting up a small consultancy business is stressful, LACRM makes the somewhat tedious...

Wonderful. Setting up a small consultancy business is stressful, LACRM makes the somewhat tedious elements of databasing, contact archiving, structuring tasks and initiating pipelines effortless. My emails go to the relevant contact notes, my fully integrated google calendar becomes central to planning, not an afterthought. The LACRM team have their own Youtube tutorial series. Perfectly executed instructions on how to use a brilliantly simple bit of software. Excellent customer service too.

Pros

The layout is flexible and counter-intuitive, making it highly user friendly. The click and drag mechanic makes it very easy to use. The ability to build your own fields, data boxes and drop-downs makes this highly customisable. Ultimately, a CRM succeeds or fails by the user experience. I have used a handful of well-known CRM's over the last decade and this provides the best experience, with none of the shortcomings of more complex tools...and at a much lower price point.

Cons

None. I really would struggle to come up with anything meaningful. Even the customer service is first class.

Eamonn
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple to learn and use

Reviewed on 2024/08/08

Pros

Less Annoying CRM is so simple to learn and use. I've used it since I set up my business in 2011 and have never considered replacing it.

Cons

It meets my needs perfectly in every way

JOHN
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

SalesbyCRM

Reviewed on 2024/05/20

It's my bible when it comes to sales. I follow it daily and make sure all my weekly calls are done.

It's my bible when it comes to sales. I follow it daily and make sure all my weekly calls are done.

Pros

Keeping track of callbacks and notes from clients

Cons

Updating to new systems. I'm older.

Paul
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Organizing your business

Reviewed on 2024/01/02

Outstanding. It has allowed me to build my company and without it I don't think we would have...

Outstanding. It has allowed me to build my company and without it I don't think we would have succeeded.

Pros

Having a CRM is absolutely necessary in this day and age if you want to stay on top of work.

Cons

I'm not happy with the current overhaul of system. I liked the older version simply because it had colours. Now it's too white. The human eye is attracted to colours.

Neal
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Does it All !!

Reviewed on 2024/01/10

Excellent product at, again, an unbelievably low cost!

Excellent product at, again, an unbelievably low cost!

Pros

It performs every function I need in order to run my business efficiently and does it at a remarkably low cost.

Cons

I really can't think of anything negative to say about this product.

Donnie
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very good CRM

Reviewed on 2024/02/09

Pros

Task management, event coordination, all of it

Cons

Nothing that I could mention off hand at this time.

Deb
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM is the one you USE. I use this one

Reviewed on 2024/05/08

Pros

The videos at the beginning made it easy to understand the program and make the most of it. It had features I was looking for without bells and whistles I did not need. The customer support is also outstanding.

Cons

I didn't understand initially that I could access the task list in reports, but once I learned that, it's been golden.

Kristofer
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very good CRM for small businesses

Reviewed on 2024/05/10

Pros

Easy to use and customise. Moreover easy to import contacts and "getting going"

Cons

Cannot think of any right now, but some cons may appear as we develop our system further. However, the flexibility of the system and customer support should mitigate these concerns.

Cristina
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM

Reviewed on 2023/09/18

All a positive experience. And when it goes down, it doesn't last for long.

All a positive experience. And when it goes down, it doesn't last for long.

Pros

Very easy to use and navigate! I would recommend.

Cons

It doesn't have an undo feature for when info gets accidentally deleted.

wendy
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing vfm and great customer service

Reviewed on 2024/01/11

Great to have a free trial. The onboarding process and speed and quality of customer service are...

Great to have a free trial. The onboarding process and speed and quality of customer service are excellent.

Pros

The task reminders keep me on track and, although I am a total newbie to CRM, it is pretty easy to use
The team are lovely and so helpful

Cons

The fact that I can't do bulk tasks i.e. apply a task to multiple contacts

I have to use Zapier which I dont like to integrate with Flodesk

Phyllis
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for small business owners

Reviewed on 2024/01/25

Good customer service, product works as expected.

Good customer service, product works as expected.

Pros

Easy to use, intuitive, with helpful features

Cons

Don't really have any problems with it right now.

Alberto
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Less Annoying CRM helps me stay on top of my client interactions and manage my calendar...

Reviewed on 2024/03/25

Pros

I love the simple and intuitive interface, and the customizable features make it easy to use for my small business.

Cons

I wish there were more advanced reporting and analytics options to track my sales performance more effectively.