Showing 5 reviews of 4

MyCaseRecords

Case management for behavioral health professionals

3,3 /5 (4 reviews) Write a Review!

Overall rating

3,3 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
50%
recommended this app
Showing 5 reviews of 4
Chito P.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simple but Comprehensive

Reviewed on 2020/04/15

We are a non profit organization providing housing and supportive services for veterans and families. MCR has been very helpful and instrumental in effective case management and in managing the various programs of our organization that eventually allows us achieve outcomes beneficial to our clients and demonstrate our compliance and capability to our funders.

Pros

1. Intuitive format specially for beginners not familiar with the app. This is important in you have many users and when there is frequent turnover among staff.
2. Forms and schedules are very useful and relevant for our case managers.
3. Documentation is straight forward; view feature is very useful.
4. Query on the fly is very helpful, it allows me to sort on the dashboard without exporting the whole data into a spreadsheet.

Cons

1. Some fields are still disconnected (maybe this is our programmers oversight)
- discharge dates in the form are not captured in the case detail
- disabling condition should be reflected in the clients overall disabling condition - there is formula or algorithm to address this, again maybe it's the programmers issue.

Michelle J.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customized Case Management Solution

Reviewed on 2020/04/09

This allowed us to convert from paper case files to electronic. The ease of self-audits and external audits is so much easier. There are easy tools for managers to track caseloads, documentation and other measures of their staff.

Pros

Nearly everything can be customized. That is the biggest pro for our company. Forms can be changed, added or deleted. Some features can be controlled or changed by administrators without going through the software developers. It is easy to use. Support team is responsive. Being that it is web-based, it is accessible from outside the company server, yet still secure.

Cons

It is not SQL based, so any reports needed must go through the software developers. This is time-consuming and costly. For a company with rapidly changing reporting and data requirements, this has been the biggest obstacle. It is not compatible with medical billing software.

Zechariah H.
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Tedious system that takes longer than paper files.

Reviewed on 2020/04/15

This replaced paper files and is even more time intensive, if one can believe that's possible. I would not recommend this to any organizatnio.

Pros

The best thing about this software is it can be accessed over the internet.

Cons

It's tedious. Regular users can't make reports. Way to many clicks to accomplish tasks. No option to use pre-filled templates with default options selected. The plain text in notes does not retain its formatting. One is unable to save a draft locally and can lose work easily if internet access is lost. There's no drag and drop ability to deposit files easily in the documents section. It's very clunky and is desgined to give one carpal tunnel with repetitive motion. The databased does not support SQL queries and is not set up as a proper relational database which means lots of duplicate data.

John H.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

MyCaseRecords has the basics for counseling documentation

Reviewed on 2020/10/20

I like the scheduling for multiple counselors and documenting the counseling sessions. Also ability to create one's own templates for documentaitn.

Pros

Scheduling my clients; ease of documenting

Cons

There is no integrated way to bill insurance.