Checkfront

4.5 (315)
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Online bookings for tours, activities & rentals

Overall rating

4.5 /5
(315)
Value for Money
4.4/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.6/5

91%
recommended this app
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315 Reviews

Nick
Nick
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Checkfront review by Cairns Holiday Homes

Reviewed on 2019/02/13

Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from...

Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.

Pros

The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.

Cons

Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems.
So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.

Richard
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Comprehensive system with good support

Reviewed on 2021/06/29

I have been very impressed that Checkfront has been able to manage all aspects of our reservation...

I have been very impressed that Checkfront has been able to manage all aspects of our reservation system (online booking, calendar, inventory, waiver forms and integration with our POS). We were able to switch from a paper/whiteboard whiteboard model to completely digital this year thanks to our Checkfront implementation and it has been a game changer. Support has been very good and makes all the difference with configuration questions and minor system issues.

Pros

I have an IT background and was able to install and configure this system mostly on my own. I needed help with a few more complex configuration questions but pretty impressive that a system this sophisticated can be setup by the end user. It is very flexible and powerful but this also means that setup can get quite involved.

Cons

Reporting is a weakness with no custom reporting options. Ongoing development of the product is slow and currently with no transparency on the roadmap. They have promised to share more info on this though.

Alternatives Considered

Peek Pro

Reasons for Switching to Checkfront

Square recommended Checkfront because of the tight integration.
Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

This is the worst software I have ever used

Reviewed on 2022/11/07

Checkfront is, honestly and truly, the worst product I have ever used. Unfortunately our company...

Checkfront is, honestly and truly, the worst product I have ever used. Unfortunately our company requires it.I truly dislike every aspect of using Checkfront. As bad as it is for the customers and guides, the backend administrative side is even worse. Everything you'll want to do to set up tours will take at least three times as long as you expect. You'll be making frequent contact with customer service when the product fails. And even with all that work, it still lacks extremely basic functionality.

Pros

Customer service is generally helpful when the software or back end service fails. Unfortunately I need to use this a lot.

Cons

The user interface and user experience is entirely nonsensical. The most basic, basic thing a guide needs is to check in guests on a tour. Checkfront doesn't even show the guide how many people are on the tour. It doesn't alphabetize the guests, so the guide has to search through a list of randomly sorted names every time a guest comes in. Many guides in our company have refused to use Checkfront at all, and simply don't check in the guests. Many customers show up on our tour without booking, because they said they couldn't figure out the Checkfront booking system. How many customers and how much money have we lost because of the Checkfront UI? We'll never know.

Response from Checkfront

Hi there,

We're sorry to hear you are having a frustrating experience and appreciate you bringing this to our attention. We take feedback seriously and are confident that our support team can help with most of the points you referenced.

We've recently attempted to get in touch with you - if you are interested in resolving these issues, please contact [email protected]. The anonymity of this review prevents us from being able to reach out directly.

Warmly,
Natalie @ Checkfront

Shane
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customizable reservation system

Reviewed on 2021/06/29

Very very good customer support team

Very very good customer support team

Pros

Checkfront allows us to customize our reservation system to fit our specific business needs

Cons

There is a definite learning curve to using this product.

Alternatives Considered

Bookeo

Reasons for Choosing Checkfront

Xola changed their pricing structure

Switched From

Xola

Reasons for Switching to Checkfront

A more professional appearance to our booking/reservation system

Response from Checkfront

Hi Shane!

Thank you for your review :) We appreciate it!

Your feedback on getting started is going to be shared with our teams.

Thank you again for choosing Checkfront!

Emanuel
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Checkfront is the revolution for small/medium businesses, with an outstanding Customer Service...

Reviewed on 2021/07/01

Great, because even if not perfect Checkfront helps you improve your business and has the great...

Great, because even if not perfect Checkfront helps you improve your business and has the great quality to listen to their customers trying to help everyone with their own demands! this is priceless!

Pros

The flexibility. You are in the condition to bend the software depending on your demand. And this is great!
Another GREAT quality is not the software but relate to that and is the customer service. one of the best I even dealt with. every time you have a doubt they are responsive and always will help you at the best of their abilities to achieve your goal. is this an ENORMOUS quality!

Cons

It's not totally optimized for a business like ours that sells cruise, there are software that give you the possibility to have a graphic visual of the boat with all the cabins. but Checkfront is young and I'm sure that in the future these features will be implemented!

Alternatives Considered

FareHarbor

Reasons for Switching to Checkfront

because for small businesses software like FareHarbour is absolutely over expensive.

Response from Checkfront

Hi Emanuel, thanks for your feedback.

We're glad you're enjoying the flexibility that Checkfront provides and that it has been easy to use thus far.

We'll be sure to pass on your feedback on the visual map booking option.

Once again, thanks for choosing Checkfront :)

Mátyás
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great value and functionality, excellent support

Reviewed on 2021/05/14

Great, would 100% recommend to any business operating some type of activity, tour, rental etc.

Great, would 100% recommend to any business operating some type of activity, tour, rental etc.

Pros

Checkfront is an easy-to-use reservation system that can be customized very well to fit the needs of almost any type of activity or experience provider. It's excellent value comes from the fact that it only has a monthly fee and no extra per booking or per user etc which can literally save you thousands of Euros per year compared to other products that often have lesser or similar functionality. The support team is also worth mentioning, they are always quick and friendly and looking to provide good solutions.

Cons

The number of OTA integrations could be higher and feature requests could be handled more quickly but other than that it's excellent.

Alternatives Considered

Rezdy, FareHarbor and TrekkSoft

Reasons for Choosing Checkfront

Checkfront has better functionality AND saved us thousands of Euros per year that we paid to Regiondo for percentage-based fees after bookings that came in through our very own website.

Switched From

Regiondo

Reasons for Switching to Checkfront

Better functionality, better value, and some other potential good choices were simply not available in our region.

Response from Checkfront

Hi Mátyás!

We appreciate your review and the time you took to submit it :)

We are so glad that we are an easy-to-use system for you.

Your feedback on OTA's and other requests will be shared with our teams.

Thank you for choosing Checkfront!

Daniel
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Booking Software

Reviewed on 2020/12/29

We run a glamping business and have been using Checkfront for 3 years and it works great. The...

We run a glamping business and have been using Checkfront for 3 years and it works great. The initial set up was a bit of a slog as we have an complex booking system, but it all works well. The team at CheckFront is always very responsive and helpful - with written suggestions and video walk-throughs for set up issues.

Pros

There is a lot of flexibility in the this product, with many features. Developed by a small Canadian company, that is very responsive to questions and feature requests. Very supportive with assistance for technical issues in my set up.

Cons

With all the features and parameters to set up, there is lots of things that can get out of lineament. Sometimes I will spend hours trying to puzzle out why something that I have set up does not work as it should. The team at CheckFront is always great is helping me get it fixed.

Alternatives Considered

Anytime Booking

Reasons for Choosing Checkfront

Wix is not set up to track the kinds of information that we needed to track in our booking system.

Switched From

Wix

Reasons for Switching to Checkfront

Canadian company that could handle everything that we needed it to do - including tent bookings, classes, activities, and special events (plus our currency and taxes). Lots of report and connections to major software tools.
Chalets
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

wonderful software!

Reviewed on 2021/06/30

It is the first sofware that is really easy to use and understand. I know IQWare, Crystal, Otello,...

It is the first sofware that is really easy to use and understand. I know IQWare, Crystal, Otello, FileMaker and another one I don't remember but this one is the best for our needs.

Pros

The help support online. Chat with somebody to help you with a problem is really really good.

Cons

Some issues for dates that we don't want check-in and check-out but finally was fixed lately.

Response from Checkfront

Hi there,

Thank you for your honest review. We appreciate the time you took for this :)

We are happy to hear that our Support team has been helpful and that you were able to move forward with your Check-in/out dates.

Thank you, again for choosing Checkfront :)

André
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Overall Poor, but with Some Plus Points

Reviewed on 2019/10/15

Pros

Checkfront is fairly easy to use and offers you the possibility to set it up for a multitude of product types, such as transportation, restaurant reservations and experiences. The ability for customers to pay directly on an invoice with various payment methods is neat. For a small business, Checkfront does the job.

Cons

Reporting is poor and does not offer many customisation options. Not being able to assign a guide for an experience shows that this software lacks basic functionality. Employee scheduling in such an app is a must. It doesn't have to replace an employee scheduling software, but one should be able to directly assign an employee to an item on the schedule. The widgets on the dashboard didn't really provide relevant information for day-to-day operations. The daily summary list does not offer a great overview on the day's happenings and looks rather messy. Customer support was very average, more often than not. I never really felt that Checkfront took an interest in our business. We were planning on adding more than 10 users and were asked to pay a large sum, yearly and in advance. At this point, we decided it was time to move on.

Alternatives Considered

FareHarbor

Reasons for Switching to Checkfront

Because FareHarbor was not available in Europe at the time. Checkfront seemed like the best alternative.
Jessica
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Had high hopes:( Hoping it will turn around...They will do it, I KNOW IT!

Reviewed on 2022/01/08

Now is the time for private, and I would guestimate that you're at least 6-months away, if not...

Now is the time for private, and I would guestimate that you're at least 6-months away, if not more, from you guys nailing that. Perhaps your software is much more comprehensive? A photoshop, undiscovered? A Linkedin, now FB rival? IDK. I can only find little bugs that make zero sense (on both sides). A mandatory forced parameter can never be one, and it must be less than zero, or it's NOT enforceable. I have an extensive list for your guys if I can find the time.

Great people, GREAT value, guys! I just sincerely wasn't about to pay a setup fee due to the complexities of my business. I'm a HUGE what-if person, and those variables are not there yet.

Pros

The sales folks have been incredible! Very patient, helpful, and lovely.

Cons

You guys are on the right track, but I think that your growth will possibly hurt you. I've been watching your Company for many years and finally convinced one of my customers to switch over from Rezdy. The integration has not been easy, and I've not slept for days, challenged with the tiniest minor bugs that I can't believe no one hasn't mentioned? I hate to say it, but I miss Rezdy. They have not changed much in at least 10-years+. What was so illogical with their software now is not so bad now. They also amped it up a notch.

I also miss calling you guys up and working through a problem, impossible to get through, just in between the old and the new. Bad timing, I think?

Paul
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Pleasant end-user experience

Reviewed on 2023/08/26

Pros

The reservation management feature is excellent as is the in-built facility to collect waivers from guests.

Cons

We have two separate components to our business and whilst Checkfront works seamlessly for the standard rental letting element, it does require some manual manipulation for the other components.

Response from Checkfront

Hello Paul,

We appreciate your feedback and happy to hear you have had a pleasant experience using us!

If there is anything we can help with for the other components you mentioned, please don't hesitate to reach out to our support team.

Thank you,

Jamie @ Checkfront

Murray
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software for small business

Reviewed on 2023/08/25

Pros

User friendly, more information than other software

Cons

We have no dislikes about this software.

Response from Checkfront

Thank you for taking the time to share your experience with Checkfront!

Anna
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2023/08/31

Pros

This product was easy to set up and is very intuitive to use. The customer service is excellent.

Cons

I don't really have any cons to add.Integrating Checkfront into my website was very easy.

Response from Checkfront

Hi Anna, thank you for your review! We're glad to hear Checkfront is intuitive to use!

- Tasha B.

Leif
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best booking software in this price range by far!

Reviewed on 2021/06/29

Pros

First and foremost, Checkfront is affordable for a small business our size, and even though they are much more affordable than the high-cost competition, Checkfront doesn't scrimp on features and functionality. Checkfront takes a day or two to get used to but that's only because it's jam-packed full of useful and necessary features. Checkfront is a fully functional and complete booking system that won't leave you feeling like there's always something missing, as is the case with so many other low-cost providers.

Cons

I can't complain about a system that does everything the big high-cost alternatives do for a price that's affordable and cost-effective for small businesses like mine.

Response from Checkfront

Hi Leif!

We appreciate the time you took to write such a great review! Thank you so much!

We are glad to hear that you find us an affordable option for smaller businesses.

Your feedback on getting started will be shared with our team.

Thank you again for choosing Checkfront!

Melissa
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Haliburton Forest Review on Checkfront

Reviewed on 2019/02/08

Overall, we have been extremely satisfied and find that checkfront has more benefits than cons, but...

Overall, we have been extremely satisfied and find that checkfront has more benefits than cons, but it would be nice if the cons could be improved. We have only been using checkfront for a little over a year and couldn't ask for an easier program to use. It has definitely improved how we manage our reservations and are constantly learning about new features and how others work.

Pros

This is very user friendly, both on the back end/set up side as well as the user side. The reservation system we used to use is extremely limited. We love that we can create a reservation and easily make changes. Our old system was not as user friendly and we would have to delete a reservation and re-create it even if we wanted to something as simple as change a date.

Cons

The website version is awesome, but the mobile app is not as user friendly as we would like and we are not thrilled with the reports. For the app, we are unable to check booking documents or update the reservations. That's great that we can check them in, but if they need to add a feature or change their dates at time of check in, we have to switch over to the web version, then switch back for payment. Which is another issue. We have connected checkfront with square, and a lot of the payments don't register with checkfront, so we have to first take the payment, and then record the payment. Very frustrating. We already had a few issues with the checkfront reports, which we have been able to work around, but now that we have connected to square, we are finding it extremely difficult to balance and now our bookkeeper has to refer to multiple reports, which of course does not help. One huge thing that would help is that our items in checkfront be able to communicate with square directly. Right now they convert over and say 'Custom Amount'. In one square report the booking id is referenced, but not others. Very, very frustrating. But if an item, like snowmobile passes, could actually transfer over as snowmobile passes, that would be huge. There are a few other issues, but those are the main setbacks we have currently.

Ken
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Checkfront is a great fit for us

Reviewed on 2022/02/22

Overall, we're happy with our experience with Checkfront.

Overall, we're happy with our experience with Checkfront.

Pros

- Having a dedicated website that is easily controlled from the backend
- Collecting the payment is very nice
- The product builder is easy to use

Cons

- We would like to be able to put our items into groups of types of items on rentals. This is great for large rentals

Response from Checkfront

Thank you for your comments, Ken!

We appreciate the time you took to write these.

If you haven't yet, I recommend reaching out to our support team to see if they have a solution for grouping items with your account configuration.

Cheers,

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A powerful tool to manage your guest house bookings

Reviewed on 2019/02/16

Despite some small shortcomings I am quite happy with Checkfront product and support service.

Despite some small shortcomings I am quite happy with Checkfront product and support service.

Pros

Very well thought out and feature rich to accommodate the quirks of your business with good booking calendar and discount options. The support is also great and response times are less than a day. We been using Checkfront for 7 years now and have no plans to move away despite some small shortcomings. Highly recommended.

Cons

The ability to make integrations to other services like accounting systems are limited. With the rise of functional programming like AWS lambda, I think its trivial to add some capability to integrate to other systems using similar event triggered functions or webhooks. Checkfront does have something like this but its quite limited.
There is no support for multi item discounts as yet so customers are unable to get a discount if they book multiple inventory items. This is a key feature that I hope they will have in future.
The ability to style the embeddable iframe booking page is also a bit limited and I can't get it to match my website style.

Anne
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy-to-use booking software made in Canada

Reviewed on 2018/08/18

Pros

The software is easy to use for clients and staff alike. As a result, we spend less time answering emails and the phone as people book themselves in. I also love that the company is based in Canada, and that the team is very responsive and the software is constantly developed. There is an affordable option if you just wanted to get started with booking software that does not break the bank.

Cons

A few very specific things would be great to straighten out. For example, we offer 2 different overnight tours - the 2-day Seal Cove Adventure and the 3-day Cape Chignecto Adventure. We cannot run those tours parallel or overlapping - it is either one or the other -, so we set the availability to 0 by hand in the inventory the other tour every time an overnight tour gets booked. This way, however, we also have to block out the day before to ensure no overlapping tour gets booked even though in reality the date is available as the last day of a potential trip that starts earlier. It's not a huge impact, but we might loose a few bookings to this.

Also, we cannot accept single bookings for tours where nobody else is booked on yet as we require a minimum of 2 guests for any tour to run. We have set the booking form (at least for the overnight tours) so that the field 'Adults' is automatically filled with the number 2. We do, however, accept single bookings if other people are booked on already, and we also would accept a pair of Adult/Child as a minimum. I wonder whether there is a way to streamline this.

Pietra
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complicated systems for Dummies :)

Reviewed on 2016/07/31

I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with...

I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with systems and programming. The check front booking system was incredibly over my head because it was very complicated but in the end it is good that it was so complicated because now I know that it can accommodate every complicated need of booking for my products.. I learn more and more options as I go along. The thing that has made this all possible for me to do is the fantastic support team at Checkfront. Once I got into the groove of communicating with Checkfront I have made hastened the development of my learning curve and am WAY more relaxed and not worried because I know that there is a support team that can help me. Anyway, I have so much more to say. There is also support in the Blogs. I had changed my approach to how I would start my business by reading one of the blog posts about referral business instead of using the costly Adwords which were not really working with my small companies start up budget. I consider the support team and the system as a partner of my business.

Pros

I like that this software can accommodate any complicated idea that I want to achieve when it comes to booking my tours.. and also I have just discovered the power of the Partners accounts. It has broadened my idea of how I can sell and increased my success potential. I do not have a lot of experience in this field but the featured of check front has given me a platform of growing my business and gives me a vision of what I can accomplish..

Cons

I haven't really discovered anything so far that I like least because I am in such a learning curve.. I am in the mode of discovering all the new things that I can do so far.. I might have a comment on this in a year or so. Oh yes!! It would be fantastically helpful if Checkfront would send a notification to my cell phone from the app or something that I have got a booking.. I have to log into check front all the time to see if I have a booking..

Carrie
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect for our Family Business

Reviewed on 2018/08/17

Really, us integrating Checkfront into our website and online booking was a game-changer for our...

Really, us integrating Checkfront into our website and online booking was a game-changer for our family business. It has literally saved me so much time and sanity on making/changing/cancelling customer reservations, as well as monthly reports for my own records (and comparing year over year data), as well as for Hotel Tax, and easy viewing for scheduling our employees and cleaning. A true game-changer for taking our business to the next level.

Pros

Seamless integration with our website. Easy to streamline with our credit card processor. Powerful Reports at our fingertips. Customer Service if there is an occasional snafu. Helpful community and tutorial videos when setting up new accounts, items, events, etc.

Cons

This was tough, but of course there is a bit of a learning curve when you are first setting up all the parameters that are right for you business. Plenty of customer service and a large community support to post your questions, or search for an answer because someone has already crossed that bridge successfully. Also loved that once I set up my "Item Event" (think: 3 day minimum stay for Labor Day) then I can easily use a copy button to make each subsequent year's Item Event. So I do not have to recreate the wheel.

Brian
Brian
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid, feature-filled software product that seamlessly integrates with our business

Reviewed on 2019/02/08

Checkfront very easily allowed us to move the vast majority of our reservations from over the phone...

Checkfront very easily allowed us to move the vast majority of our reservations from over the phone reservations to online reservations freeing valuable staff time. Nothing but good feelings about Checkfront.

Pros

Checkfront is easy to use for our customers, extremely reliable on the back-end, provides amazing value for our business at its cost, is continually improving their product, and provides fast and clear-cut support for any issues. It is easy to integrate with our existing services and online presentation, giving our customers a seamless and easy-to-use experience when ordering through our website.

Cons

Sometimes I wish the customizations for automated email communications were more granular in terms of controlling what information goes out and comes in based on product types.

Bruce
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic product

Reviewed on 2022/02/23

Instant reservations showing availability

Instant reservations showing availability

Pros

Online reservations showing availability

Cons

Don't have any issues at all with the product works great for us.

Alternatives Considered

FareHarbor

Reasons for Choosing Checkfront

Old product was not instant availability, had to be entered by staff member

Reasons for Switching to Checkfront

Price

Response from Checkfront

We are so happy to hear that we have been able to help you and your business!

Thank you for your review :)

Adrian
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Checkfront transformed our Business

Reviewed on 2021/07/05

A product is only as good as the team behind it, there is always a learning curve when implementing...

A product is only as good as the team behind it, there is always a learning curve when implementing a system like this that controls your business and I can say hand on heart the Support Team have been there all the way, I have never found a companies support as efficient as Checkfront.

Pros

Online live inventory control and cash collection on bookings helped us manage our business far more efficiently than we ever could in the past.

Cons

Nothing comes to mind, there are features we don't use, but that is more likely because it is irrelevant to the way we use Checkfront, not necessarily a con.

Response from Checkfront

Hi Adrian, thanks for your honest feedback. We're glad you're enjoying the flexibility that Checkfront provides and that our Support Team has been so helpful!

Once again, thanks for choosing Checkfront :)

Andrew
Andrew
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Everything you need as a guide

Reviewed on 2018/08/18

Checkfront allows me to have a customer website to take bookings but also the ability to take...

Checkfront allows me to have a customer website to take bookings but also the ability to take bookings and payments from a variety of other sources and manage them all in one place.

Pros

Checkfront allows you to set up a tour guide website relatively quickly without the hassle of knowing how to code. Although the designs are limited they are perfect for displaying tours available for your clients and making it easy for them to check availability and book tours. The backend system is what makes this powerful, allowing me to manage my tours whether they were booked through the site or via agents.

Cons

Some of the set-up if requiring special options is rather complicated but the help notes are clear and comprehensive. It is just a matter of persevering and checking to make sure you've got it set up right.

Louise
Louise
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good All Round Payment Solution

Reviewed on 2019/02/15

Pros

The ability to embed the purchase screens into our website, so customers do not need to visit another site to make a purchase. Option to connect Tripadvisor system to our items in Checkfront. Connectivity with our games software. Generally the over connectivity to other systems we work with.

Cons

Reporting... there lots of report options, but I do not like how you set these up by having to select columns and then this is saved for everyone. Good that you can download to excel but would be nice to have some editing function within Checkfront