Formstack Forms Reviews

Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Clean looking product once completed and distributed.

The setup is always a hassle. There is always some minor nuisance that breaks the form. You are lucky to have more than one communication from customer support per business day. So in order to get anything corrected, it takes almost an entire week.

Formstack has features (such as conditions and logic) that allow you to make customizable and efficient forms to reduce survey exhaustion. Google forms is ok for basic forms and great since it's free, but limited in its features. Formstack is the comprehensive software for complex forms.

My one criticism is that it was difficult to view and share all the file submissions from forms. We would collect quite a few file attachments from each form submission and have to download them all and reupload them to a cloud to share with team members.

I think the software can fill many gaps in our current technology platforms

the support is way to slow, I have had a ticket open for 2 weeks with no reply and we are in the proof of concept stage as a gap filler in our technology platform- i have sent several follow up emails pleading for support with nothing back

Relatively easy to duplicate your paper form online. Inspection forms, test etc.. can be created with relative ease for most users.

More complex form may require paid for support, but the fact that this is available is a great asset for our company.

It is completely web based. That is really the only good point about the solution.

Where do I begin? Our team who used this software constantly received Error: -1 (Submission could not be updated) when editing a form. This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost. We contacted support, and instead of being helpful, they blamed it on the browser (when we had tried all possible browsers (IE, Firefox, Opera, Chrome, Safari, and even Edge) and were able to replicate the issue on all of them. Then support said it was our internet connection. After receiving this error, we performed speed tests and were getting higher performance than what our contract said we should get (well above the recommendations Formstack had). Then they said it was because we were using a VPN (which we were not). After all of this, the next person told us to try a different browser, then test internet speed, and then turn off VPN. This nightmare went on for weeks when we finally cut ties with them.

When the difficult to build forms were actually built, the functioned

Poor customer service, extremely difficult to built forms, they force you into contracts to look good for their investors, the company run by so many amateurs,

One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality.

This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

the ease with which one can develop a robust form that is easy for use by end users and does not have to have further training to use

it lacks a certain level of malleability when it comes to the structure and what is standard offerings (ex: i need 5 columns and it only has 4, unable to edit email sent out to end users)

I liked the ability to drag form elements into the form I was making. It was quick and easy to do so. I didn't need to know any code or complicated techniques.

It was missing simple features like the ability to export my finished form to a PDF or Word file. Both of these file formats are necessary to have if the end user does not have access to the internet but still want to fill my form out (most form software companies assume that all end users will have access to the internet and believe that a link to a finished form is sufficient). Additionally, I could not situate my form elements in a horizontal landscape orientation. As a result, the form I made with this software became one long, multi-page document. With a user filling this out on the internet, this is not an issue. If not on the internet, it is a very long document to go through.

the way that the data is provided and the customization of how you want the data reported is great.

It is user friendly, but because of the ability to customize there is a small learning curve.

This web based form builder is more than that. It helps you create and collect information from forms that you customize. It also has various integrations that you can use to advance your forms the way it fits your organization. Super.

I did not have any big issues with using the web based form builder. Its simple and very easy to use. Literally drag and drop.

Formstack is important feature to use while you are creating form and surveys.

Formstack has impressive feature but it should offer more template to create.

Formstack allows you to create simple forms to use internally. The reporting features offered by Formstack are very easy to Navigate.

Formstack creates very generic templates to collect data that do not look professional enough to use externally. It can be very challenging to format the forms.

East of use and customization. Easy integration.

Pricey if you just need one form and are a small business getting started

Formstack allows us to automate our workflows and collect data in an organized way. It saves us time by streamlining communication among team members. Our customer loyalty program relies on this software to engage members and increase brand recognition.

The dashboard is not as intuitive as it could be, and the navigation is somewhat cumbersome. There's not an easy way to connect Formstack data to our CRM platform.

Formstack integrates with Salesforce which is why we originally chose this form builder.

Formstack is overpriced, pretty limited. Nothing you can't do with Gravity forms or another cheaper alternative. Customer service is not that helpful. Formstack recently bought Webmerge which was a great software. Since then, Webmerge has gone down hill as well.

This has made our new accounts set up process so much easier. It was 100% manual data entry before we found this. It has reduced the time it takes to set up an a account.

it took a bit to get it set up. We had a free trial first, but in the end we were able to get it to work wih salesforce