Zendesk Sell Reviews
Overall rating
Filter by
Company size
Time used
158 Reviews
- Industry: Automotive
- Company size: 11–50 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Base is a solid foundation
Reviewed on 2018/08/23
Great product. Simply CRM for any small and large company.
Great product. Simply CRM for any small and large company.
Pros
I love Base and have used them for years! They have a very solid web and mobile application that does exactly what you need it to do, track sales! Its super easy and one that I was drawn to early in my sales career because it was so easy to get started.
Cons
I would love the ability to test more of their newer apps on a trial basis. Right now it is invite only.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Advanced CRM require learn
Reviewed on 2021/08/31
Totally is pretty good with the price like they offer. High tech require, report good, beautiful...
Totally is pretty good with the price like they offer. High tech require, report good, beautiful ui/ux
Pros
They good at show how time to spend on each prospect via Smart Status. Pipeline provide the specialization of each stage require you focus to move deal next stage. The UI:UX is modern and fresh. Its colorful then your eye will interact faster
Cons
Not have an overview for the pipeline, you should go to report to see. The left-sidebar only provide the information key-in with the Bold style so it may difficult to see and assumpt
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Does not support SaaS business model. Very overpriced in comparison to other options in the...
Reviewed on 2020/10/05
Zendesk is good for companies that sell products and don't need advanced reporting capabilities....
Zendesk is good for companies that sell products and don't need advanced reporting capabilities. For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.
Pros
The system is intuitive and it is fairly easy to customize and set up. Available reports are very customizable and easy to use.
Cons
System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features. Despite excelling at the available reports the system offers, it does not allow you to access other key reports to the business without upgrading to the most expensive option (199$), leaving key business metrics to be manually calculated unless you pay 200 bucks per user.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very useful app !
Reviewed on 2016/09/12
For our micro-enterprise, we consider this App as an employee who helps us to coordinate customer...
For our micro-enterprise, we consider this App as an employee who helps us to coordinate customer records. Since we are working with Base, we lose fewer customers and time to acquisition. With Google Chrome plugIn, when we are working with LinkedIn, with a single click, add a contact to lead to our database in Base CRM. This prevents us from doing it manually as before.
Pros
Time saving for lead management.
Followed best customer records.
Android, calls are automatically tracked and recorded in base with an option to add a note of the conversation in order to remember it and therefore continue the discussion more effectively to the next call or email.
Cons
Creating quotes directly into Base and easily exportable to Xero has to be improved because it is a useful but incomplete integration to be really effective.
Management contact book between Base CRM and Xero needs also improvement.
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Really great CRM, more than I needed and more pricy than I was looking for.
Reviewed on 2018/04/03
Simple CRM, really nice app. Enjoyed using it while I did, just found a less cost solution that...
Simple CRM, really nice app. Enjoyed using it while I did, just found a less cost solution that did what I needed.
Pros
I really liked the contact management and deals management. The reporting was amazing and it was very customizable. The integrated voice option was very nice too. UX design was great too.
Cons
I wasn't in love with switching between screens all day long. It also did have a learning curve and my employees didn't like it. Lastly, it was more money than I was looking to spend per seat.
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good CRM for small comapnies
Reviewed on 2018/07/31
Pros
I've used this CRM for my own company, which is one-man business. It was useful in managing all my clients contacts, deals etc. The mobile version is nicely done so nothing was annoying at all.
Cons
Actually I haven't used this in a big group so don't really know how it will be working with big amount of data. Didn't find anything wrong so far.
-
Review Source
Overall rating
- Value for Money
- Ease of Use
Easy CRM
Reviewed on 2016/04/11
Base is great for organizing your sales contacts and related notes/channels. Easy to use and...
Base is great for organizing your sales contacts and related notes/channels. Easy to use and effective, this app is key to staying on top of a long list of contacts at various stages of the sales process.
Pros
Easy to use and navigate
Cons
Could allow easier integration for photos
- Industry: Management Consulting
-
Review Source
Overall rating
Super for mobility
Reviewed on 2015/04/16
Base CRM has the best mobile apps seamless integrations with phonecalls, emails.
Best feautures are...
Base CRM has the best mobile apps seamless integrations with phonecalls, emails.
Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps. like Zapier, mailchimp and so on. Premium plans with full data reports give salesmanagers totalt controll of salesteams.
Why not 5 stars?
It´s not a full SocialCRM, and currently not supporting multiple pipelines (coming feature though)
Pros
Mobile Apps
Phone integration
Contactclipper
Outlook plugin
Reports
Cons
Lacks Social integrations
Projects or campains
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Team collaboration
Reviewed on 2016/08/29
From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in...
From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in various aspects of a sales team are truly outstanding. It certainly has the ability to amplify your market influence if fully implemented with it real time data.
Pros
Base have keep it simple!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great UX design
Reviewed on 2015/06/18
I picked Base for two reasons:
a) it looked and felt nice
b) it handled VoIP calls very well
I picked Base for two reasons:
a) it looked and felt nice
b) it handled VoIP calls very well
Pros
VoIP calling is fantastic with great reports.
Cons
It doesn't sync social very well
The in app email system could be better
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Base is the CRM I decided to commit to using, and overall, I'm very happy with it.
Reviewed on 2017/06/13
Base has helped motivate me. It makes making calls fun because you can see your goals and your...
Base has helped motivate me. It makes making calls fun because you can see your goals and your progress toward them.
Base keeps me on top of what's important. For example, I called a business to see if they were interested in my services. I was told they were interested but to call back when they planned their event in a year! It's easy to set the task to call the lead back in a year, and even better is that the phone call was recorded. I can listen back and when I follow up, know exactly what's going on.
Base has also given me a clearer picture of which sources of leads are best so I'm able to focus on them first.
I could go on and on about the benefits of using Base. It's a huge part of my business.
Pros
The best thing about Base is that it works. I tried free trial versions of a couple of other CRMs and my first big test was importing data and mapping it. The very first time I tried this with Base, it worked without a hitch. The other CRMs I tried hit some kind of a snag. I'm sure I could have contacted support or messed with them and gotten then to work, but what's the point when Base worked right the first time?
On a side note, it's been my experience with almost all software that you get what you pay for. Base isn't cheap, but I also never have a problem with it. Again, you could find a cheap or even free CRM and make it work, but at what cost? Time? Aggravation?
The second reason I chose Base is because voip is integrated without having to figure out some third party way of making calls, tracking the data, and recording them. With Base, you have everything you could want in terms of a sales CRM.
Lastly, the reports are awesome. They give you any kind of info you could want.
Cons
In my list of pros, I mentioned that everything you could want in a sales CRM is built into Base. However, on the marketing side, it leaves a lot to be desired. I'm a one-man operation so I'm doing all of the sales and marketing myself.
My solution was to get the minimal ActiveCampaign account they offer and use it for my automation and marketing needs. Base and ActiveCampaign can work together using Zapier.
If you choose a higher level ActiveCampaign account, it does include a CRM with lead scoring and pipeline tracking. However, it's Mickey Mouse stuff compared to what Base can do
For example, Base's AI will actually tell you when a deal is in trouble based on the language contained within emails. It works amazingly well so you'll know right away if a potential deal needs your attention.
Another problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension!
The knowledge base is very limited but support is decent. You'll be writing them a lot, not with technical issues, but with questions about functionality.
There's no community to speak of to after you sign up for Base, you feel like you're the only one using it.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good for the price but could be better
Reviewed on 2022/10/13
This is a decent starter sales CRM for the price, but if you plan on expanding your organization,...
This is a decent starter sales CRM for the price, but if you plan on expanding your organization, you will likely need something more scalable.
Pros
The price was initially a major selling point. We chose Base, which did offer quite a bit and allowed integration with DropBox. The simplicity was great and easy to understand.
Cons
Ultimately, this couldn't meet our needs. We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade. We also experienced quite a few issues with the integrations we could perform.
Alternatives Considered
Salesforce Sales Cloud- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I Love This CRM!
Reviewed on 2020/04/08
Pros
I have used this CRM for 5+ years now and have tried a lot of other CRM's over the years and keep coming back to this. Its simple, easy to use, the layout makes sense for how a relationship progresses over time, it integrates into a lot of other software. I just love this in every way.
Cons
I honestly have no cons with Zendesk Sell. I love this software.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very friendly UI, great software and can be customized
Reviewed on 2019/07/18
Pros
Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking. The best part that i liked about Zendesk sell was that it was able to be linked with microsoft office which allowed connection to emails and calendars (sync and will remind you if you have a reminder placed). It also can be implemented onto mobiles which is useful at times and from experience, the mobile app is superb. No issues whatsoever with the mobile app and doesn't lack the functions it have on a desktop. Pricing for this product is very affordable for what its got to offer. Overall this product is great and I do highly recommend it to others.
Cons
The only thing that I dislike about this software is that it takes a long time to load up compared to other similar softwares.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Long time user
Reviewed on 2020/01/15
In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all...
In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.
Pros
It's easy to store clients and manage your deals.
Cons
It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .
Alternatives Considered
ActiveCampaignReasons for Switching to Zendesk Sell
I didn't- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent CRM
Reviewed on 2017/11/22
Pros
This product was the 4th CRM our company tried before we found the customization we were looking for. This program currently manages customer contacts and all job information for 7 different construction supply companies under our umbrella. We couldn't be happier!
Cons
They will customize A LOT...However, some things they just aren't willing to change. I understand, but it can be a little disappointing.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great modern day CRM
Reviewed on 2018/04/07
Pros
Unlike Salesforce, Base CRM was created in the cloud. It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging.
Cons
Base CRM is a bit more pricey than its competitors. Additionally, you have to pay for each employee that uses it as compared to paying for a group of individuals to have access.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Base is okay. I probably wouldn't recommend them.
Reviewed on 2017/06/07
I get to track my leads. That is a big deal to me.
I get to track my leads. That is a big deal to me.
Pros
I like how I can keep track of my leads. I can turn them into whatever categories I choose and I can follow them through until they become clients.
Cons
I don't like the lack of integrations. When I want to integrate with other software Base is very lacking in that regard.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very bad customer support
Reviewed on 2020/01/10
Terrible. When it was BASE CRM the customer service was flawless now since zendesk took over there...
Terrible. When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call.
Pros
its easy to use but lacks common functionality
Cons
lack commonly functionalities other CRMs have
Poor reporting and extremely expensive for the poor reporting
- Industry: Construction
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BASE CRM: Love it!
Reviewed on 2015/11/25
Pros
BASE is clean and simple, yet powerfully effective as a CRM. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. It allows you to tailor your database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited / private, or made public for the entire team to access. I feel like it's hip and cutting edge product; not at all stuffy.
Cons
The one complaint I have is when you do talk to a team member over the phone, there's a lot of background noise in their office. I also wish some of the commonly-used fields would transfer to new Contacts, like Phone Number and Industry so that those don't have to be retyped with new contact entry.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great CRM
Reviewed on 2016/05/24
At my company we use Base CRM to keep track of notes, schedule appointments, create tasks, keep...
At my company we use Base CRM to keep track of notes, schedule appointments, create tasks, keep track of deals and more. It's very easy to use. We work with hundreds of media stations. Base helps us keep track of what each station is doing.
Pros
I really like the email integration. It's nice to see email threads in the notes.
Cons
I wish the mobile app was as easy to use as the desktop.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Goof value, great service
Reviewed on 2017/12/19
Overall good product, with some small drawbacks.
Overall good product, with some small drawbacks.
Pros
The best aspect of this product is its flexibility and cross functional uses. I am able to manage from a sales operations standpoint and all of the reps are able to track and log from their mobile devices. The ability to customize the funnel stages is also critical to the way my company uses Base and makes our entire sales team far more efficient.
Cons
There are some drawbacks in the analytics side of Base CRM. I do not always have the ability to procure the reports that I need and must accomplish them in the excel outputs. It is a manual process but only for the folks doing a deeper dive into the analysis.
- Industry: Utilities
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good for product based sales, but not so much for services
Reviewed on 2016/07/06
Pros
It has a user-friendly interface with a good number of tutorials and webinars to help you learn the ins and outs of Base.
Cons
It is still growing to meet the needs of clients that have very specific needs with more customization. It also isn't designed for a service that has recurring monthly payments and service offerings. For example, Base itself has three paid levels. To organize a pipeline for those sales, you would either have to recreate a deal every month, or leave them in the pipeline forever. Neither of those is a great option, and the reporting features are rather useless when the latter option (which we do) is used. Since they never truly "close," since they are recurring, and even a lower level service commitment is still a revenue generator for us, the reports cannot give helpful information.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I implemented and used Base
Reviewed on 2018/09/26
Very pleased with Base. Good software and good people supporting it.
Very pleased with Base. Good software and good people supporting it.
Pros
It has robust capability and is rather easy to learn how to use. Even with minimal time invested in training you can get a lot of use from the tool.
Cons
There are some navigational thing that are not intuitive to use. They work but you have to learn how to move around the way that they designed it.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Ease of use and clean interface
Reviewed on 2017/12/14
Pros
I found the system to be really easy to use and integrated well with other software programs. The interface was also clean which I think improved navigation.
Cons
When my team ran into a problem with the software, customer service wasn't the easiest to get a hold of.
