Docusign Reviews

Docusign is very user friendly, anyone in our company can use it.

On the expensive side, but it is offset by cost savings in time and materials.

User friendly for less tech-savvy individuals to easily add individual documents to an already created envelope templates.
Dropping fields into forms is easy and seamless.
Renaming fields to pre-fill the same field on a different form within the envelope

Cost - this service was very expensive compared to other subscription-based models.
Voided envelopes were deducted from the overall envelope allotment.
Was unable to see how many envelopes were left out of total amount purchased, this ability was available and then removed. I was told to ask customer service, then received the wrong information from customer service for this request, then I was told by customer service to obtain the information from my sales representative. This ability was taken away, it should be readily available.

I loved how Docusign made it easy for us to capture digital signatures from clients, I loved how it organizes the records of issued documents to ensure accurate tracking. I loved how Docusign automatically documents the receipt of the other party with the time and date. It is great that preparing any document for signature is very easy, I loved how we can easily modify the fields in any document used according to the new requirements.

Docusign is flawless, easy to use, some templates are difficult to customize to our requirements.

Signers found it easy to use, we never had a complaint from people we sent documents to.

The Docusign Interface is truly awful. They made us pay for training, but then dumped us into their "legacy" system. We could not easily view documents that other users had sent. We had to search through the other user account, search through individual sections of "Waiting for Others" "Completed" etc. You couldn't just search for the recipient name and find what you were looking for. There was no way to see how many envelopes we had left. When we tried to contact support, it was more than 5 business days before we received a response, and we had to follow up to get that. You can't cancel out of your contract or refund unused envelopes on a corporate contract. Docusign is so bad that we have decided to move on to another program and eat the cost of the unused envelopes. Their pricing on corporate accounts is not particularly competitive.

DocuSign has a great track record and years of experience with electronic signatures I like most that everyone we deal with knows them and trust them which results in the quick signing of contracts.

Some of the areas of the interface could use improvement to the design and navigation.

What I like most about DocuSign is how it simplifies the document signing process, making it easy and convenient for both myself and my clients.

If I had to pick something, it would be that occasionally the interface could be slightly more intuitive, but this is a minor issue compared to the overall efficiency and convenience of the platform.

Docusign is user friendly and easy to understand and navigate.

The only feature that is somewhat confusing is when it asks you to fill in the fields that people need to sign.

It was easy to setup, very user friendly. Customer support was very quick and helpful.

I cannot think of anything that wasn't resolved when there was an issue.

Their security level is top tier with activity tracking and more automations.
You can even collect payments at time of signature. It's filled with a bunch of features and integration

Ultimately it was too robust for current needs and the price reflected it. If you're looking for just standard e-signature you can find other options, docusign is more expensive but you get more features.

It's very easy to upload different templates of our service agreement to ensure we remain organized, and use the appropriate terms for the intended demographic we're doing business in.

There needs to be a way to organize finalized documents. Currently, we're pulling old documents out of the emails that were used to sign them.

I like the overall system and the possibility offered by the workflow to design and adapt your models to the organization you work for. The possibility offered by rest api allow to connect external system with docusign for any signature. We use it for hiring new employee as well as for internal SOP signature

the fact that the CRf21/11 which is mandatory in pharma field need a separated contract so I have to sign two different contract while it would be great to have a contract that rules everything