Alchemer Reviews
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311 Reviews
- Industry: Research
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Survey Tool
Reviewed on 2018/01/19
For many years we have been very happy with this product and the features it has. Unfortunately...
For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.
Pros
SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.
Cons
Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.
Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
SurveyGizmo Review
Reviewed on 2019/07/24
This program has been helpful and we use it off and on based on the types of surveys we need to...
This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.
Pros
This platform has some features that need that other platforms do not like Survey Monkey.
Cons
The ease of use is not as great as I would expect or like it to be.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.
Reviewed on 2018/07/06
Was able learn about some of the functions of a survey provider and how they can be used to create...
Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.
Pros
Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.
Cons
I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Usually Does What I Need & Customer Service Is Great
Reviewed on 2018/03/07
This takes care of my form and survey needs so easily. There a lot of logic rules and generated...
This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.
Pros
I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.
Cons
If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly survey tool for Survey Programmers
Reviewed on 2022/10/29
Pros
Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services
Cons
Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Changes in support structure lead to abysmal customer support levels. Stay away!
Reviewed on 2017/05/05
Pros
The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).
Cons
In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).
- Industry: E-Learning
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Used to be so much better
Reviewed on 2019/01/07
We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or...
We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.
Pros
I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.
Cons
They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I use it for quality reports, customers surveys and training
Reviewed on 2017/12/06
Pros
If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.
Cons
The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Feature packed but not slick
Reviewed on 2020/09/27
We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and...
We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and facilitate gathering information from around the world.
Pros
We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team.
Cons
Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Powerful but Limited too
Reviewed on 2019/02/06
SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you...
SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you can't beat the functionality that's offered here.
Pros
SurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform.
Cons
I can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive.
- Industry: Market Research
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The affordable market research platform with all the bells and whistles
Reviewed on 2021/03/10
With Alchemer we are able to create professional - industry benchmarked surveys, get results easy...
With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.
Pros
Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand. The main benefits in our opinion:
- pricing is clear, well structured and fair. We do not have to use it every single day, as quantitative research is an occasional need. But at that time, it is important to get it right.
- possibilities are on part with others: all typical questions one might want to ask, even the more advanced ones like max-diff or conjoint analysis are baked into the product. At a slightly higher fee, but nonetheless fair.
- it blends in in our workflow: the solution is flexible, although you can use it to send emails, we use Mailchimp for mails but it is easy to have both communicate. Data is also automatically shared with another environment we use.
Cons
The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers. Translations are a good way to cope with this today, but it did not use to be as straightforward as it is today. Emails still do not offer that same flexibility concerning language handling, yet we have found it easy enough to sync up with Mailchimp so it does not really pose a problem.
Alternatives Considered
XM for Strategy & ResearchReasons for Choosing Alchemer
We used to collaborate with an external market research agency for our needs, as no tool was on the market to do it ourselves. With Alchemer, this became a possibility so we switched.Reasons for Switching to Alchemer
Price/offering ratio.- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
I cannot recommend due to a poor CS experience.
Reviewed on 2018/12/14
I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as...
I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them.
Pros
They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.
Cons
So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Used to be fantastic
Reviewed on 2018/08/08
Pros
I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.
Cons
Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Proficient Data Analytics Tool aka 'Data in a Snap'!
Reviewed on 2019/12/09
SurveyGizmo has allowed us to obtain collective opinions on a variety of topics--whether it was...
SurveyGizmo has allowed us to obtain collective opinions on a variety of topics--whether it was satisfaction after a training event, or a manager 360--this tool has helped us simplify the process and be leagues ahead on understanding and evaluating where we are at on a particular topic.
Pros
By far, one of the easiest surveying tools out there to use. It takes almost zero time to orient yourself to the design tool, even if you are a novice, and little time to create a survey if you have prepared questions from which you are working. You can rearrange the questions on a whim, preview the survey in test mode and invite others to do the same. The results will display in charts and graphs for a snapshot of the outcome and exports to a variety of formats for quick use.
Cons
There isn't much capability for customization for the look and feel of the survey. If you are wanted to stand on 'brand' or communicate a particular 'tone' with your survey, this will make it challenging. The .pdf export option doesn't download in an organized format - tends to be a bit all over the place.
- Industry: Computer Software
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Review Source
Overall rating
Our Experience with SurveyGizmo
Reviewed on 2014/06/26
We started off doing some basic surveying, which got more complicated over time. specifically, we...
We started off doing some basic surveying, which got more complicated over time. specifically, we discovered we needed to employ very harsh disqualifying methods in order to obtain the data we needed. the SurveyGizmo API enabled us to do so easily. once the survey was completed, we purchased an online panel using the SurveyGizmo panel integration. It worked seamlessly! we were instantly approached by the panel provider as soon as the invoice was paid, and SurveyGizmo were on track the entire time, so we never felt like we are falling between the cracks. At some point, we needed to perform a survey with a very low IR (incidence rate). SurveyGizmo went out of their way to find us a panel provider which specialises in low IR surveys, and this helped us greatly in our data collection process. The SurveyGizmo support is worth noting - the team is very responsive, your case is assigned to one person who takes care of you and knows your survey and your needs. the SurveyGizmo support representative who walked us through the process (the same one over months!) was that familiar with our survey, that we received improvement suggestions from him, which proved to be very insightful!
last, it's worth noting that we tried several providers before reaching SurveyGizmo, and none gave us all the above in one place.
Pros
great support, very easy to use, programming API, great online panel integration
- Industry: Research
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
SurveyGizmo Review
Reviewed on 2019/12/05
Mostly positive. It seems not to be taken as seriously "credible" as Qualtrics in academia; but it...
Mostly positive. It seems not to be taken as seriously "credible" as Qualtrics in academia; but it doesn't have some of the problems that drive me crazy with Qualtrics either (e.g., renumbering answer options if choices are changed: reordered, deleted, added or rewritten)
Pros
Very user friendly. Has some cute features & set up that make it a bit more fun to use than alternatives
Cons
I haven't used it in a couple of years (my current company uses a different provider/platform); but it was strangely incompatible at times with Safari. For reasons no one could clearly determine, it would sometimes start writing backwards: entertaining, but not productive
- Industry: Market Research
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Pretty good, but could use improvement
Reviewed on 2019/12/12
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes...
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
Pros
SurveyGizmo is relatively user-friendly and has some great survey features. We use Gizmo to program many of our simple surveys and it is usually quite reliable.
Cons
The variable names automatically created in SurveyGizmo are not at all intuitive and are quite annoying to adjust. Gizmo can also sometimes run into issues that affect our surveys while in field, however this doesn't happen often.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Form Integration Tool
Reviewed on 2019/04/18
Currently using this tool as a form integration tool to supply data to Salesforce Org.
Currently using this tool as a form integration tool to supply data to Salesforce Org.
Pros
Have used this as a cost effective option to supply data to a Salesforce Org. The user interface for form design is fairly easy to get up and running on. It is suitable for end business user to develop their own forms. The integration aspects with Salesforce was easy to setup.
Cons
Testing options. Testing options were confusing to a couple of tester and ended up having to remove some data. The integration cost have increased lately.
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nice stadistics and explanation graphics.
Reviewed on 2018/02/17
SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as...
SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.
Pros
SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.
Cons
I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SurveyGizmo is pretty good with some missing features
Reviewed on 2018/05/30
The main benefits was the ease of use and the ability to improve your survey score by reaching out...
The main benefits was the ease of use and the ability to improve your survey score by reaching out to negative reviewers to see how you can better change their poor experience. This can then be reflected in their review which allows for updates.
Pros
I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published. This is actually a very good feature because this allows you, as a company with a bad review, to reach out and change the customer's mind who then can reflect this effort in their review.
Cons
This may have been addressed or hopefully will be in the future but the software tends to run very slowly when opening files during large uses.
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It does not allow to change the design to the survey.
Reviewed on 2018/04/18
Currently it benefits the survey area in my company because with every opinion we receive from this...
Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers.
Pros
I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.
Cons
I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.
- Industry: Retail
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
As easy as survey monkey, but has better technical options than it.
Reviewed on 2017/07/18
In house surveys can be done securely and not through an open source such as Survey Monkey.
In house surveys can be done securely and not through an open source such as Survey Monkey.
Pros
Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots"
Cons
Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It has a very good structure to make an excellent edition of surveys.
Reviewed on 2018/03/12
I have certainly benefited from its use, since I have been able to establish very good quality...
I have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out.
Pros
What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.
Cons
I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nice describe the surveys everywhere.
Reviewed on 2018/05/22
Pros
SurveyGizmo has the characteristic of being able to edit a survey even when it has already been published on any website, this truth has worked enough to maintain a better statistic and maintain a much more accurate response rate, avoiding future mistakes.
Cons
I think that this is the most expensive platform in the market, it is one of the most expensive prices, and I think that they should lower prices a bit to maintain a better confidence with customers, they should offer more solid prices that actually offer The user can access a platform with very good features and excellent plans.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Underrated!!
Reviewed on 2021/12/16
I've asked our organization to double-down on its use. It's underutilized.
I've asked our organization to double-down on its use. It's underutilized.
Pros
Easy to build, customize, automate, and report.
Cons
Some of the features/functions are hard to find in the menus.
