Intervals Reviews

Timers at the bottom of the page counting every single second needed for a certain task.
Task management with calendar.
"Summary" and "Break it down" reports with possibility to create a nice and customisable pdf-version for customers.

Total rates inside projects are always calculated based on time and hourly rate. It could be interesting to be able to assign a total cost independently.

1. Time tracking, easy to track time
2. Simple interface
3. Very nice pricing model
4. Nice API, you can take all your data and do whatever you want with it
5. The request management system is pretty good
6.

1. Very fixed, cannot be configured to custom needs (custom fields would be great)
2. Mobile client for easy time entry would be great
3. Invoicing is not very flexible to cover all needs
4. The user rights / roles system could be a bit better organized
5. The attachment handling could be done better

It helps us easily communicate updates and changes that need to be made to campaigns, while notifying everyone working on the project at one time.

There isn't much flexibility within the tool, and it is hard to find tasks, projects, and documents at times.

Ease of use. Simplicity in the UI with power-features not far away

Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

Ease of use, responsiveness of the Intervals team when we have questions or suggestions. Being able to track time and generate reports in the project management software helps us easily track our projects.

There is one feature I'd like to see, optionally emailing a team member about a particularly urgent task or one where the team member is a follower vs assignee. But that's a minor quibble, compared to all Intervals has to offer.

- Cloud-based. A must for us as our employees can work from where ever they are
- Reliable - never lost data or obtained a bad report
- Powerful - The data in the database can be analyzed in many different ways as provided by the built-in reports. Easy export to external processing tools if necessary.
- PERFECT for project-based companies. Perfect!

Not much. Some may find it more complicated than simpler tools, but that is the price to pay to enjoy a professional grade tool...

Intervals offers us the ability to set custom statuses, priorities, worktypes and SO much more. Dig down to the granular detail with their graphs and charts. As we grow, our team continues to utilize more and more of their unique functions.

Other than not having a mobile phone app yet, this project management tool rocks!

Time tracking, timer, ease of task assigning, reliable

Sometimes employees cant figure out where and how to enter their hours and their hours get lost. If they dont use the specific tasks, or task criteria, I dont see their hours. Its weird I know

It is facilitated in the cloud, so it works any place we want it to, whether it's representatives on-site in our office or at client offices. Uptime is great, and we haven't experienced any blackouts or information disappearance.

Somewhat of a high expectation to learn and adapt quickly as opposed to other programs in a similar classification, yet, that is normal with a new and effective piece of programming.

I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day by thinking back over the past few hours, and entering it into a spreadsheet in time blocks. For example: From 8:30 am - 9:00 am I worked on Project A doing project coordination. From 9:00 am - 11am, I worked on Project B writing a report... The spreadsheet allows me to enter my time in blocks of a day, but then I have to transfer those hours into Intervals. This is inefficient and duplicates effort, but I need to be able to enter it in time blocks in order to be accurate. I usually don't have time to enter time into both programs in a day, and so it ends up sliding to the end of the month. If intervals allowed you to enter hours in start/stop time blocks, then I could skip the spreadsheet and have realtime feedback on my budget. The absence of this one feature significantly reduces its effectiveness and functionality for me. If the developers would create this one feature, I would have no complaints! It would save me hours of time and I would always know where my budgets stood.

Integrating light PM into a time tracking tool

Invoicing needs to be fleshed out to include escalation and notifications plus links to portal payment options

Ease of use, intuitive, keeps track of our activity since years while proposing powerful data mining tools such as "report / summary"

The main weak point for us is not having the choice of unit of measure for times. Actually we base our proposals and contracts on days, not on hours...

Calendar view.
Data model.
Tracking time.
Reporting.
Performance (never shuts down...).
User interface.
Support (when you propose or notify a bug, the answer is surprisingly fast!!).

Approving time tracking permissions.

Simplicity
Affordability
user roles
client management

no option to view the outstanding amount up until a certain period !! for e.g. I have no option to view the outstanding amount till August or september

Ease of use

Not knowing all what it can do

Intervals stood out because it made it easy to break down large projects by tasks and keep a close eye on the scope. We've had projects fail due to scope creep before and Intervals really helped to nip that in the bud.

We really liked the ability to manage tasks by milestone, allocate resources, and set a budget for each project. Comparing the estimated time to the actual time taken on each task has been tremendously helpful and we are now much more mindful of how we spend every second of our time.

Speaking of time, the time tracking feature is very complete and allows us to accurately invoice without shocking our clients with unexpected billings.

The UI looked like it was designed purely by developers, but the team has been working hard at revamping the entire thing and it now looks a lot cleaner and professional. We also struggled to keep our inboxes clear with the hoard of email updates we'd get from Intervals.

Easy to use. Great reporting. Lots of options. Easy to share info with others. Invoicing function is great. Repository is great.

It is very intuitive and easy to navigate. There is more than one way to accomplish something and features that simplify what you're trying to accomplish.

From my experience, Intervals is not the best software to use for accounting purposes. I'm still learning my way around the software though.

I've been using Intervals to keep track of tasks for the past year now and I can say that it is very easy to use and learning navigation is a breeze. There hasn't been any major issues around missing tasks/data or malfunctioning. Very pleased with being able to drag and drop files.

Since my marketing team has switched around, there are inconsistencies within Milestones/tasks, but I suppose that's more of a user con (i.e. there is no way to fix if old tasks do not follow the same format as new projects/tasks). Communication between tasks and larger milestones can be difficult and less intuitive to follow, especially if the Milestone spans several months work.

Very affordable for all of the features
Great UI and user experience
Flexible, lots of options but not too many that's its overwhelming
Awesome customer support

Not many cons. The documentation was a bit lackluster, but as you use the platform you can figure most of it out.

Low Cost
All you need to organize any business
Amazing Email handling
Great user role system, well thought out for an agency or other firm
Has not been down or offline for us for 7+ years

None

Its giving you a chance to try the software before buying it, which is very smart because you will like the software and will ending buying it

The price listing still a little bit high, need to reconsider

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc.
Second, the system is very logical in how you work with it
Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members
Fourth, the ability to export any report to Excel, PDF, etc. is fantastic. Every app should provide consistent output format in various file formats, if that makes sense. No matter which export format you choose, it looks like it should when it is displayed, printed or emailed, etc.
Fifth, I think their support is great, although we don't need to use it much given how easy it is (once you get used to it)
Sixth, these guys don't rest on their laurels and instead, continually improve the software

It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see.
It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.