It has been a calm transition into this product, and help has always been available when needed.
The software doesn't try to do more than it needs to. It has a simple, uncomplicated interface that does not require formal training or instruction to get started with. Just a few videos and telephone calls to get up and running.
Mobile app is good, but could use a few more features for those in the field with administrative rights in the program. This will be less of an issue once the full web version is finished.
Response from Karisoft
Thank you for your positive comments.
Simplicity and ease of use is one of our main guidelines in our design process, which is one of the differentiators of IT Pro Dashboard in comparison to other PSA products.
Our Mobile app does everything an engineer needs to do while on the road; including viewing clients info, review their tickets and process them in real time. It does not include any administrative functions. Anyone including administrators can use our web UI to access full functionalities of IT Pro Dashboard. This new UI will be released by mid-November 2017.