IBM Maximo Application Suite Reviews

IBM Maximo Application Suite

4.2 (80)
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Cloud-based asset management

Overall rating

4.2 /5
(80)
Value for Money
3.7/5
Features
4.2/5
Ease of Use
3.6/5
Customer Support
3.7/5
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80 Reviews

Don
Overall rating
  • Industry: Defense & Space
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maximo review

Reviewed on 2022/12/05

I used it daily and became comfortable using it.

I used it daily and became comfortable using it.

Pros

Asset tracking, preventative maintenance tracking.

Cons

Difficult to track all open orders. Difficult to track time charging and part costs.

Kayleigh
Overall rating
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

End user review after 2 years

Reviewed on 2019/07/23

This has improved traceability and accountability, efficiency and reporting.

This has improved traceability and accountability, efficiency and reporting.

Pros

This has replaced several systems meaning you can find a wealth of detailed information in one place. It is easy and quick to produce reports and categorise information. Everything is precise and you can tailor the pages you view to your needs, sharing them with whoever needs to see them. Creating your own queries is also very useful.

Cons

Unable to view jobs planned in preferred order however I believe that this is a company limitation rather than the application itself.

curt
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Maximo daily tickets and reportd

Reviewed on 2019/02/19

it was a useful ticket creation system

it was a useful ticket creation system

Pros

creating a ticket in Maximo was easy enough. I created hundreds of tickets a week

Cons

some required fields I could have done without .
There did seem to be a log out issue where I would constantly have to log back in daily.
The search feature is overly complicated and doesn't work at times.

Kayley
Overall rating
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

maximo in planning

Reviewed on 2019/06/12

i enjoy maximo, its alot easier to use the the last two systems i have used in utilities. i feel...

i enjoy maximo, its alot easier to use the the last two systems i have used in utilities. i feel like mentioned in the cons for my team an interated system for a planning tool would be better for my role.

Pros

- easy navigation
- main information needed very easy to see
- everything needed is in one place.
- saving options are easy so things are no lost
- easy to add and view attachments

Cons

- not always good to use with planning, a planning tool intergrated with maximo would be good for my role.
- freezes quite alot
- only one person can amend at a time so if you have amended something it will not let you save it.

Donny
Overall rating
  • Industry: Cosmetics
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

IBM Maximo a multi use system

Reviewed on 2020/01/14

Maximo is a overall good program for analyzing all data.

Maximo is a overall good program for analyzing all data.

Pros

Maximo is great because you can track and analyze a lot of data with one program.

Cons

When I was a calibration technician it took a lot of time to set each calibration up.

Bret
Overall rating
  • Industry: Defense & Space
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Maximo an Engineers perspective

Reviewed on 2019/10/23

Maximo seems to be a very powerfull tool to keep track of work orders preventative maintenance and...

Maximo seems to be a very powerfull tool to keep track of work orders preventative maintenance and equipment, just make sure that your IT group can make maximo work for you. Remember the KISS principle. More powerfull and custimizable is not always better.

Pros

Maximo has many features that are customizable to fit your needs. This is great if you want to be able to prioritize your work orders for safety or energy savings.

Cons

It is easy for work orders to get lost if you dont write them correctly. Work orders separate from engineering orders and even if you change them from one to the other they get lost in maximo purgatory. When imputing a charge code in the work order screen it gets overwritten when the assigned group gets put in. This is extremely frustrating.

John
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Maximo

Reviewed on 2019/07/22

It could be a lot less complex. This is to be used by operatives in the field who are not always...

It could be a lot less complex. This is to be used by operatives in the field who are not always the most computer savvy.

Pros

Immediate access to colour utility prints. Access to job initiators pictures of site. Real time upload of images. Accessible via toughbook on site and via desk top when office based.

Cons

Will not work with apple products. Log ins will expire for no apparent reason and is laborious to reinstate. Could be slightly easier to use, needlessly complicated for site based work.

Brian
Overall rating
  • Industry: Machinery
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

My Maximo experience

Reviewed on 2019/10/04

Overall it's a powerful software that can easily handle a company's inventory and workflow...

Overall it's a powerful software that can easily handle a company's inventory and workflow management. I would however offer an in depth training to employees using the software.

Pros

This software is loaded with tons of tools to manage inventory, and general work flow in the industrial environment. We use it for logging and taking repair work orders, handling of parts orders and fufillment and job scheduling.

Cons

The interface is really hard to use. There's so many options and hidden menus that you can get lost easily. Setting up your home page takes a long time but once it's set up i's easy to use.

Johnny
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Maximo

Reviewed on 2019/06/12

we are able to view all job details in one place therefore do not need 6 other systems open to...

we are able to view all job details in one place therefore do not need 6 other systems open to gather all of the information before the job goes ahead as we did previously.

with updating permits in real time it has saved money on fines. overall apart from afew negative things listed Maximo is a good buy.

Pros

* the dig teams that use maximo close jobs correctly and in real time stopping fines on permits.
* easy to view all information
* easy to see notes added by the office with regards to customer information so nothing is missed whilst out on site.
* we can update pictures to the teams
* pin point locations of digging.
* attach gas drawings to the job so the teams are digging safely.

Cons

* maximo has a tendancy to freeze
* if teams are in a bad signal area it can cause permits to not be updated in time.
* alot of the time i need to reset my password
* on a small screen it sometimes looks to much for the teams out in the field.

Partheeban
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MAS Review

Reviewed on 2022/04/14

Pros

User Friendly, Highly Configurable, Maximo Mobile, Feature rich in terms of Enterprise Asset Management, Integration Capabilities

Cons

1) MAS license uplift for existing Maximo user licenses need to be kept minimal
2) To Prebuilt the Asset Parameters to be monitored for Predictive purpose based on different industry verticals

William
Overall rating
  • Industry: Facilities Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A very positive experience with Maximo.

Reviewed on 2017/12/19

One of the more complex CMMS systems on the market today.

One of the more complex CMMS systems on the market today.

Pros

The program is very robust. It is deep in that you can drill down and be very specific as to the type of reports you can generate. It's PM capabilities allow you to create a huge database.

Cons

The program is not particularly user friendly. It requires a good deal of training for both data entry and to generate reports.

Alejandro
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good customization capabilities

Reviewed on 2017/08/11

Pros

Good customization capabilities using application designer and data base configuration
Easy to integrate with other systems with MIF.
Very intuitive user interface

Cons

Deployment can be complex
Good consulting skills are key to success.
Licensing model could be complicated.

Paul
Overall rating
  • Industry: Utilities
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Administrator and End User

Reviewed on 2016/09/02

Pros

It's simply the best! IBM seeks to have the best CMMS product available and they have that and they continue to make it better all the time!

Cons

I think the licensing scheme is confusing and hard to understand. I think it's a road block to asset owner's looking for the best CMMS.
I think the cost is prohibitive. I realize it's an expensive product to produce and maintain but I also believe it's severely overpriced.

Requires asset owners to lean heavily on implementation partners who do not fully understand the product (as an end user) and as a result they are not able to help match the customer needs with the product ability.

Grega
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Live with it

Reviewed on 2016/11/18

We have it in company over a longer period, to manage many processes.
An ackward user interface,...

We have it in company over a longer period, to manage many processes.
An ackward user interface, but plenty of functionalities.

Pros

Once you learn the complexity, you can work with it.

Cons

COmplexity, user interface, speed.

Scott
Overall rating
  • Industry: Utilities
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Maximo in the Utility Space

Reviewed on 2016/08/30

Pros

At the time of purchase we bought Maximo from PSDI. The product at the time allowed us to standardize on a distributed platform while saving costs at an enterprise level. As some of the main players from PSDI moved to IBM after the purchase, the support model stayed the same. IBM did bring a bit more scalability to the tool while leveraging various partners for bolt ons and integration.

Cons

As Maximo changed hands the licensing model changed along with it. With all of the good IBM brought to the table, per user costs did rise.

Pedro
Overall rating
  • Industry: Pharmaceuticals
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Industry focused packages - Superb

Reviewed on 2016/10/19

A solution that can be implemented surprisingly affordably and allows for growth in to a complete...

A solution that can be implemented surprisingly affordably and allows for growth in to a complete solution.

Pros

So scalable & covers everything.

Cons

None - it proved to be a myth that it's complex.

Ramesh
Overall rating
  • Industry: Oil & Energy
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

8+ Year of experience in Maximo as a Senior Consultant

Reviewed on 2016/08/31

Pros

Maximo can be used across domains. It also come with variety of addons and industry solutions provide options to choose best fit solution. IBM keep Maximo up to date with Market trends. Maximo is very easy to configure and tweak as per business need.

Cons

Maximo Licence Cost is on higher side compare to other EAM product.

Dane
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Maximo Enterprise Asset Management software

Reviewed on 2016/11/09

The software is fairly complex out of the gate, so self training for meaning full use is hard and...

The software is fairly complex out of the gate, so self training for meaning full use is hard and slow going. Add-on modules with additional licensing costs and some level of customization are more than likely required to get meaningful functionality which drive up costs and the need to have experienced developers involved in start up.

Pros

This software is widely used throughout the client base that we serve. The software is fairly robust, and can accommodate most facility management program needs.

Cons

The software is not very user friendly, partly because of the complexity and depth of possibilities when trouble shooting issues.

Prashant
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the Best EAM Solution

Reviewed on 2016/09/07

Pros

Architecture is very Modern and make use of latest technologies
Most of the Industry Based solution available
IBM Support for Product issues
Very Flexible in Customisation as per Needs
Excellent Integration Framework

Cons

Licencing needs to be made more flexible as it is now.

Terry
Overall rating
  • Industry: Utilities
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Began using MX on version 4.1 December 2000.Been on ver 5.2, 6.2, 7.5

Reviewed on 2016/05/05

Pros

ease of use, easy to teach.

Cons

configuration can be difficult if not familiar with the product, or how to fit the product to the end user business practice.

Carl
Overall rating
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Maximo is good but could be better

Reviewed on 2020/01/21

We are not currently using maximo any longer. We evaluated the program but decided to go in a...

We are not currently using maximo any longer. We evaluated the program but decided to go in a different direction. By all means, give it a test run and see if it fits your needs.

Pros

Maximo can be customized quite a bit to fit different needs for different users. This allows you to set different priorities and Maximo will fit your specific requirements. Maximo is also very powerful, and can handle inventory and workflow management.

Cons

The learning curve for Maximo can be quite stiff. Also, in order to customize to its fullest capacity, Maximo will require a lot of hands on work from your IT team. It can be quite a handful to get up and running.

Bruce
Overall rating
  • Industry: Food & Beverages
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Support

Reviewed on 2015/01/08

Pros

This product give me the tools needed to get our maintenance department on track with our work orders, preventative maintenance, and purchase orders. Our support rep is amazing! We are still building our maintenance program, and this product makes it so much easier to make the transition.

Cons

I do not have any negative comments at all. I can't really find anything that I dislike about the product. This product will do more than we will ever use. This product can support all of our needs at present and in the future.

Daniel
Overall rating
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lessons learned

Reviewed on 2016/10/09

Multiple implantation across several industries. Maximo experience in utilities, energy, manufacturi...

Multiple implantation across several industries. Maximo experience in utilities, energy, manufacturing, transport, and municipalities.

Pros

Highly configurable. Extensive out of box functionality. Constant updates and upgrades.

Cons

High complexity. Expert advice required for successful implementation.

Anthony
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Maximo

Reviewed on 2017/01/24

This is a great preventative maintenance program. The functionality is one of the best on the...

This is a great preventative maintenance program. The functionality is one of the best on the market, but the cost is not in line with any small company.

Pros

The most versatile program on the market

Cons

Cost

Mark
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Maximo

Reviewed on 2018/08/13

Pros

-Extremely customizable and flexibility to enter any information deemed necessary by your organization
-Strong support team
-Enterprise level allows for large scale asset tracking across multiple branches of the company

Cons

-Expensive but get what you pay for
-Can be confused by all of the bells and whistles when learning functionalities for the first time