We've run 4 annual cycles and one special cycle on viaPeople. It's worked very well, both the technology and the viaPeople team we work with. Expect to make more use of it going forward for our performance program.
Good up front planning. Very good to work with in designing the review process itself that would be carried on the technology platform. System has been quite reliable. Good features for administering the program online. Have been able to add functions over time, such as Additional Reviewers besides the employee and supervisor; have added staff in international offices. Account rep is very knowledgeable; conducts staff training and very good at problem solving or addressing issues; responsive and service oriented. Some very useful pre-programmed reports for status updates, making changes, and analytics. Tech support is efficient and responsive. Good at researching issues and service oriented. Good flexibility in moving through the phases of the review cycle and adjusting timelines. We can grow the review program itself on their technology, given its features and functionalities.
A report writer feature might be useful.
The viaPeople system has served our internal requirements well for many years.
Meets needs of our performance management process. The program is easliy accessible and users find the tool simple to use. Customer support is responsive to client needs and total satisfaction.
I was not involved in the implementaion of the system.
Somwhat dated in the user experience; other systems may have deeper analytical features. No integration with our HRIS. The system is pricey.