Showing 12 reviews of 6

SpiderOak

Online backup, data sync and file sharing solution

4 /5 (6 reviews) Write a Review!

Overall rating

4 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
67%
recommended this app
Showing 12 reviews of 6
Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent

Reviewed on 2018/11/03

Pros

I prefer to use spideroak groups because of its robust privacy and security features. I can store my work online, and share with my collaborators, without being concerned about security issues.

Cons

I have no negative feedback about spideroak groups.

Robert B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Buggy interface and constant issues when you need it to work.

Reviewed on 2018/07/12

DRP benefits with a headache

Pros

The price point and zero knowledge promise were the selling points to us (which I think has been renamed or removed since we deployed 2 years ago).

Cons

As part of our DRP Groups was supposed to allow us to recovered users files quickly and effortless. Yet when we've had to enact a backup due to hardware failure on users machines - Groups often got stuck in the syndication process and endlessly looped itself. SpiderOak at the time has/had no telephone support or livechat resorting to emails which often took over 24hours to reply to. Costing us in productivity and work stoppages. When it has worked, it's taken a painfully long time. Deployment isn't even standardized as they've changed the software version without rolling out notices to current users or admins. Therefore half the org is on one version and some are on another with no sort of update feature built into the software.

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Secure and reliable cloud storage

Reviewed on 2018/04/24

Pros

SpiderOak offers end-to-end encrypted cloud storage, with easy to use client. It advocates secure-by-default principle, which puts the most of the security burden on the default system setup rather than user dependent setup. It's been recommended

Cons

Consumes space very quickly due to versioning. Pricing (beyond free trial) isn't the most competitive among it's rivals

Manny P.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy way to backup files.

Reviewed on 2018/03/15

Great backup software for users who want to secure what they have on their computer and don't know what to backup. The software takes control and does the rest to ensure your computer is completely backed up against ransomware.

Pros

The setup is simple and within a matter of minutes your backing up your email and data files. Great way to stay secure against ransomware.

Cons

Software backs up your files and data but removes the option to pick and choose what items you want to backup. And if you choose the minimum plan, it's only a matter of time before it backs up useless items that you don't need backup. Good for users who are not technical or don't know what to backup.

Brandon G.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very easy to setup and start back ups to the cloud

Reviewed on 2018/02/15

We know our files and directories that we don't want to lose are safely backed up and retrievable at any time on any device if needed. It is especially helpful to have this cloud based with all the ransom ware out there.

Pros

It is very easy to navigate and setup only specific directories, files and folders on any device you want to have backed up to the cloud safely and without any further user action.

Cons

You have to install on every device you want to backup and it takes quite awhile on the initial software install since it scans everything you currently have backing up on all other devices before the installation is complete.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 10 000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zero-knowledge privacy

Reviewed on 2020/01/03

Pros

When you create your account and install the desktop application, you move the files to your local folder. This way, files are encrypted before they are uploaded to SpiderOak servers. This means that your data is only accessible to you because the encryption key is unique to your local computer.

Cons

Offers less inadequate integration than competitors