Mikogo Reviews
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32 Reviews
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Mikogo Free Remote Access Software
Reviewed on 2019/02/13
Pros
This software does basic remote access for free!
Cons
There are bugs to work out, it doesn't capture UAC prompts properly, and doesn't capture windows key keystrokes properly.
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Outstanding Meeting Software Simple to use but with few features
Reviewed on 2023/02/21
interacting mostly with my clients. I don't have to wait long to connect with my clients at any...
interacting mostly with my clients. I don't have to wait long to connect with my clients at any time. Sharing screen information during meetings is beneficial. The advantages include making the tools we require for the meeting such as screen sharing, file sharing, and presenter switching more straightforward. Determine if its capability adds enough value to warrant the requirement for a second tool and the additional training your team will require to utilise it.
Pros
As I have been using Mikogo for a while, I can claim that it is among the finest for online meetings and presentations. Its quick design and simple method of dealing with the available tools make it easier for you to comprehend everything and run clear meetings. The screen control feature operates effectively. Compared to Microsoft Teams' screen control, which I've used before, it performs far better. The link is much stronger now. I appreciate that you provide tools like chat, pizzarra for drawing, and snapshots so I can totally control my session.
Cons
The major drawback is that you can only control the screen, necessitating that you be on a different call from Mikogo in order for it to function. If your network is behind a proxy, you may need to open specific ports in order for this programme to connect. The user interface is not the most logical and appears to be out of date. The use of other programmes, such as Webex, is simpler. I'm not certain if I got any mail about it. But it would be wonderful if I were informed when the new features were released.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not as slick as Zoom, or Webex, or.......
Reviewed on 2020/09/11
I stopped using this product during my first year subscription for the above mentioned reasons. I...
I stopped using this product during my first year subscription for the above mentioned reasons. I was a month past the anniversary date requesting cancellation. They were very aggressive in their collection efforts and ultimately I ended paying for most of a second year. Beware agreements that auto renew and DONT accept non payment as cancellation. I was using Webex, which was overall a better product, but more expensive. After Miko I switched to Zoom, which is a MUCH better product, far easier for non members to be invited to and join screen share sessions.
Pros
I was referred to this product by a colleague for collaboration on a project we were developing jointly, since he was familair and I'm a power user, it worked well for this porject
Cons
Its a little klugey - scheduling tool is tedious, inviting viewers even more so. The invited end user onboarding is a bit confusing and many of my clients would struggle to join a conference.
- Industry: Insurance
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Not hard to use but don't look for support
Reviewed on 2019/03/14
I had been using Mikogo for several years now and most of the time it worked fine for my purposes....
I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. Mac & PC). I never have more than one participant besides myself in the conference. I also need to be able to transfer control of the mouse and keyboard for remote signature. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. Mikogo ran fairly well for me unless I had a Mac participant. In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. I was given no other option than to drop my subscription and look for another service. Shame on you Mikogo, for selling a product in this country without any access to technical support.
Pros
It was fairly easy to use and in up until recently had few complaints.
Cons
The product gets failing grades for support when things don't work as planned!
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Viewing device contents with mikogo
Reviewed on 2020/06/21
Mikogo was my first experience with screen sharing apps and softwares. It started off good but...
Mikogo was my first experience with screen sharing apps and softwares. It started off good but overtime I had to move on to other services. They have a great product but not great support.
Pros
I like that it's free to use. Mikogo is also very simple in outlook and functionality. I like its ability to share screen contents with others during meetings. This helps with better presentation and collaboration.
Cons
Customer support of mikogo hasn't been the best for me. They seem hard to reach when you experience difficulty.
Alternatives Considered
TeamViewer Remote
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Watch out for auto renewal
Reviewed on 2022/03/30
Pros
Good for support of remote customer systems
Cons
There is no advanced notice of renewal. If you want to cancel, cancel ahead. They strong arm you into paying for an additional year if you cancel.
- Industry: Computer Hardware
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Mikogo Review
Reviewed on 2021/01/20
Mikogo saves me a lot of time, especially in remote meetings.
Mikogo saves me a lot of time, especially in remote meetings.
Pros
Mikogo is good software, because I used it when I first started using it. Mikogo also has very good functionality. Mikogo also has very good features. Its ability to share the screen with others during meetings is powerful up to 25 people.
With Mikogo there is no need to download or install any software. All you need is an internet connection to get the program. Mikogo is compatible not only with Windows, Linus, MacOS, but also mobile devices.
Cons
Not much to say except that the customer service is not at its best and moreover, there are bugs on the guest capture. Otherwise, it's flawless.
Alternatives Considered
TeamViewer RemoteReasons for Switching to Mikogo
it had been recommended to me- Industry: Biotechnology
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easiest tool for providing remote support
Reviewed on 2021/02/01
I use this for personal reasons to support friends and family who have "computer problems" without...
I use this for personal reasons to support friends and family who have "computer problems" without going through a complicated phone video chat.
Pros
It's easy to download and set up
It's easy to to start a support session and resolve issues quickly
It is mostly intuitive to both parties
Cons
Keyboard and mouse sharing should be easy to find for the "supportee" because s/he may have limited computer software knowledge (which may be limited to downloading and installing the software).
The set-up process should be made as easy as possible (perhaps use a 10-year old's mindset), which includes verbiage on the setup screens, buttons, icons, etc.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Mikogo Makes It Simple to Share Your Screen Remotely
Reviewed on 2020/03/13
My overall experience has been great, giving me lightning fast capability to remotely share my...
My overall experience has been great, giving me lightning fast capability to remotely share my screen.
Pros
The most useful features of Mikogo include the quick and easy setup process, as well as the ability to share your screen via link and session key, making it easy to share and present your screen remotely even with non-technical users.
Cons
I don't think anything needs to be improved. This software is designed for ease and simplicity of use.
Alternatives Considered
GoTo MeetingReasons for Switching to Mikogo
Mikogo was fast and free to set up.- Industry: Education Management
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best remote assist program there is
Reviewed on 2019/04/19
I have had nothing but excellent experiences with the software. The free version is more than...
I have had nothing but excellent experiences with the software. The free version is more than enough for the personal use and the enterprise version is perfect for business.
Pros
It is the easiest from all the remote assist programs that are out there.
Cons
Mikogo could work a lot faster. There is a lot of delay between the two computers.
- Industry: Banking
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not worth the money.
Reviewed on 2018/07/02
no benefit that other services do a better job of providing
no benefit that other services do a better job of providing
Pros
Very easy to setup application, and easy to use. It's also simple for people invited to join and share screen.
Cons
The Screen freeze, the screen freeze, the screen freeze, no audio support so you cannot record voice and video, The customer support is poor at best. They also forced another year's subscription on me - they require paypal auto renew, The vast majority of companies will allow you to cancel an auto renew if you let them know in a reasonable time. I notified then within 5 minutes of renewal notice they refused to allow me to cancel - now I have paid for full year for software I would rather throw away. not a reputable company.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Share, present and teach with Mikogo online screen sharing.
Reviewed on 2019/04/21
This is one of the best alternatives for conferencing or meeting through VoIP. There is no call...
This is one of the best alternatives for conferencing or meeting through VoIP. There is no call number for India so you can use an app or browser to join the conference. The application itself is light and does run from the laptop so no need to high-end pc.
Pros
This workes with browser, that's a huge plus for me. No software installation for the client of any kind. you just browse and share your screen with the client for solving a problem or giving them a tutorial.
The one to one and all other VoIP call working really well. I can use my lappy mic and speaker to do a VoIP call and schedule a training meeting. The free version does give us big flexibility and it is just enough for a small and midsize freelancer like me.
Cons
For voice call conferencing there is no number for India, which is really a down for me. As most of my customers are from INDIA.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Cheap but no support and difficulty connecting with customers
Reviewed on 2021/01/10
Worked good for awhile but went downhill fast
Worked good for awhile but went downhill fast
Pros
Inexpensive but there is a good (actually bad) reason for this and it has to do with quality.
Easy to use when it works.
Cons
Very bad support, basically non-existent.
Often could not connect to client computers.
Sometimes it took customers 10 minutes+ to download.
Continued billing my credit card after expiration.
Couldn't reach billing department to straighten out charges.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Mikogo has not been reliable
Reviewed on 2016/07/20
We demo or software remotely as part of our sales effort. It reflects very poorly on our product...
We demo or software remotely as part of our sales effort. It reflects very poorly on our product if we cannot conduct a demo because our meeting software is down. I was an early user of Mikogo and liked the product. Lately we have been affected by a number of outages and cannot risk using the service any longer. We paid for a year they don't remind any portion of that as they say they have met their 98% uptime service level. I am not sure how they calc uptime, but if they do it to their advantage they would come up with 8760 hours in a year, which would allow for 175 hours down. We can't as a company justify paying for a service that can be down that much, and unfortunately has been down a lot when we needed it.
Pros
It can do both remote support and online meetings
Cons
In our experience unreliable, screen quality poor, and sometimes our users has difficulty installing the client.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Sharing of Computer
Reviewed on 2021/06/30
I have well experienced while using this product. In the future, I have not planned to switch to...
I have well experienced while using this product. In the future, I have not planned to switch to other products for the time being
Pros
I have been using this software for some time. I loved this software, a very easy-to-use interface, fast connectivity, audio and video quality is very good. In short, everything is amazing.
Cons
I have never been in a situation to say that something is bad in the product. Only one time, I have bad experienced regarding dealing with customer support, otherwise no complaint about the product
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
SCAMMED FOR AN EXTRA YEAR OF SUBSCRIPTION
Reviewed on 2020/04/13
They do not send renewal notices. I cancelled minutes after it auto-renewed and they refuse to...
They do not send renewal notices. I cancelled minutes after it auto-renewed and they refuse to refund the renewal fee. They are basically strong-arming customers into an extra year of subscription. This is unethical and seems illegal.
Pros
the software was fine. there are others that are better.
Cons
It not as simple as others and customer support is non-existent.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Useful for ad-hoc and recurring situations
Reviewed on 2019/10/16
In a situation where there would be value in connecting to someone's workstation or sharing their...
In a situation where there would be value in connecting to someone's workstation or sharing their screen, you can get someone to connect to it fairly conveniently
Pros
It doesn't require you much effort in order to start using it on short notice, it's easy to get a non-technical user to follow the steps
Cons
When I've tried it on Mac i've had problems controlling the other persons mouse
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointed with Mikogo
Reviewed on 2021/06/18
My experience was bad. I paid for a year of service but stopped using it before the deadline.
My experience was bad. I paid for a year of service but stopped using it before the deadline.
Pros
I was attracted to this platform because it belongs to a small company and I am interested in collaborating with the development of this kind of entrepreneurship.
Cons
Unfortunately, I had all kinds of inconveniences. Communication failures, problems running the program and poor audio and video quality. The service they offer is not related to the price, because for the same money you can get something much better. I did not find the technical assistance very helpful.
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Review Source
Overall rating
- Ease of Use
After trying the software, not for us
Reviewed on 2018/01/25
Pros
I thought that the interface was very easy to use and get going, and it was great that it worked with windows machines. We had a client that was in a different state, and we needed them to see our screen while working on a project.
Cons
The frame rate on the other person's end was not idea. It needed to be much faster to stream live video from video editing software. We found that Skype was capable of doing the job better
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Review Source
Overall rating
- Ease of Use
- Customer Support
Great Software, Company attitude to customers not so great
Reviewed on 2010/02/15
Avoid, there are enough other companies out their with more honourable billing systems.
Avoid, there are enough other companies out their with more honourable billing systems.
Pros
Product is easy to use, simple to install. Can be a little sluggish. It is probably the most user friendly of all the remote desktop sharing software that I have come across.
Cons
As a company BYS is only interested in getting your money.
Their autorenewal policy is the worst I have come across, they charge your card and then invoice you afterwards. They do not send an email informing you that you are coming up for renewal.
You must provide 3 months notification before they will accept your cancellation. Verbal agreements from the team are worthless.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Web demo made easy enough for a senior citizen to use
Reviewed on 2016/11/01
I have a startup and need to do live web demo to prospective customers. Our application runs on...
I have a startup and need to do live web demo to prospective customers. Our application runs on Linux but customers view the demo on Windows. Mikogo came to the rescue. The first demo went so well, and the cost is so minimal, that I upgraded to allow more viewers. The instructions for customers are so easy to follow that nontechnical people (I am in a medical education field) can join in my sessions without difficulty. My mikogo contact always answers questions very promptly.
The only reason I didn't give this a 5 for functionality is due to a slight lag when playing real time video. If you don't require live video for your presentation, then mikogo is fine.
Response from Mikogo
Thank you Florence!
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Automatic renewal cancellation
Reviewed on 2020/07/13
Trying to cancel automatic renewal was impossible, as if they tried to make it as hard as possible...
Trying to cancel automatic renewal was impossible, as if they tried to make it as hard as possible to leave.
Pros
Worked well but it has limitations as Skype, Teams other more contemporary software come for free and offer more features
Cons
Almost 0 support. Invoices not issued automatically with renewal.
- Industry: Computer Software
- Company size: 11–50 Employees
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Review Source
Overall rating
Reviewed on 2015/09/18
- Industry: Retail
- Company size: 2–10 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Scam
Reviewed on 2019/03/28
i want my money canceled service same day and they won't refund my money...
i want my money canceled service same day and they won't refund my money...
Pros
There are better software out there both free and paid, very choppy to use. but decided to get it to check out canceled same day and now cannot get my money.
Cons
choppy, slow, not as robust as other software I have used the price was good was the only thing, but used other freebies and they are better.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Screen sharing software to collaborate. ONLY software that allows you to click on screen
Reviewed on 2016/12/13
I work with several traders and we share our screens with each other and we have the capability to...
I work with several traders and we share our screens with each other and we have the capability to click on an area of the screen and we all can see what everyone is clicking on. A huge plus!!
