I find Athena to be a comprehensive software, staying abreast of the constant changes in Healthcare and is easy to customize. I can build rules to stop a claim from going through that are pertinent to my line of business. This helps to reduce time and costs associated with getting denials overturned.
One thing I wish Athena was a bit better at was letting the user go back vs having to make clicks to go back. Sometimes, it takes longer to look up a lab value and then go back and put that into the claim information.
Athenanet does some things very well; others not so much.
It basically runs all data driven elements of the practice.
It is comprehensive; you don't have to cobble together several different programs to do everything. Their customer support is generally very good, except for off-hours when the B team is on duty. Sometimes they can't answer questions.
SLOW!!!!!!!!!!!!!! Their financial "best practices" are best for them, not our practice. They are keen to present outstanding statistics, despite some real problems on the collections side.
Good EHR with some minor functionality issues that I am told will be addressed.
Has great features for communicating with other staff and providers. Recently started using the chat feature and it is very helpful!
I don't like that you can't have the schedule visible while in a patient chart, makes it hard to be on top of patient arrivals while you are charting.
Easy to learn
Works with other software products, easy to learn and understand, could be better catered or changed to companies nerds or wants.
Easy to learn, break down of information for use, makes it easy to understand and explain to others.
Freezes on occassion, when constantly using it, which is fruwtrqting, and when you collect payment it will occassionally log you out on its own.
Great Construction Management Software
Keeps all work items organized and easy to schedule and issue lists to trades. Makes deficiency items simple for workers to locate with accurate photos and descriptions. Saves a lot of time explaining and walking though work to be done. Keeps track of dates and makes the PDI and QC lists quickly available to trades. Much better than trying to keep track with cumbersome paper lists.
Easy tracking of deficiencies, and sending out lists to trades
Scheduling through the software is difficult to operate
Athena is great for clinics.
Overall experience so far so good
What I like most about the software is easy access and ability to search for a patient. Makes billing so much easier and efficient.
What I like least about the software is not being able to open multiple patients at one time. Makes for a longer process time.
Athena has helped our clinic maintain our patient records
Wide range of patient EHR input options; ability to be edited by multiple users at once, allowing for intra-system communication
Not user friendly (especially if not a seasoned user); poor layout leading to users getting confused as to where certain features are
Great tool for Customer Service and deficiency management!
Having an efficient modern tool to manage homeowners and trades has made my team's life easier thanks to Athena. The interface is simple to understand and use and the features really helped tackle difficult projects and clients.
Great interface, easy to use, modern, lots of features for daily tasks, Tarion integration is key!
Would love to have this available on a mobile device as well as tablets!
Lab Requisitions are cluttered and confusing
Not a big fan.
The way the patient demographic info is quite clear; however, if a lab req is generated, the order itself is hard to find.
The lab reqs should have the lab orderables clearly defined and separated from the patient demographic information. The name of the laboratory test, in addition to the CPT code should be included on the requisition.