Athena Reviews

For clinic use as far as triaging and inputting medical history Athena is extremely user friendly.

The rare times when the printing aspect "goes down".

I find Athena to be a comprehensive software, staying abreast of the constant changes in Healthcare and is easy to customize. I can build rules to stop a claim from going through that are pertinent to my line of business. This helps to reduce time and costs associated with getting denials overturned.

One thing I wish Athena was a bit better at was letting the user go back vs having to make clicks to go back. Sometimes, it takes longer to look up a lab value and then go back and put that into the claim information.

The scheduling functionality was user friendly

There was no way to utilize the billing and reporting system for what we needed.

Athena has a lot of features on the site

The layout did not feel very intuitive. Constantly felt like I didn’t know where to look for things.

Has great features for communicating with other staff and providers. Recently started using the chat feature and it is very helpful!

I don't like that you can't have the schedule visible while in a patient chart, makes it hard to be on top of patient arrivals while you are charting.

It is comprehensive; you don't have to cobble together several different programs to do everything. Their customer support is generally very good, except for off-hours when the B team is on duty. Sometimes they can't answer questions.

SLOW!!!!!!!!!!!!!! Their financial "best practices" are best for them, not our practice. They are keen to present outstanding statistics, despite some real problems on the collections side.

Easy to learn, break down of information for use, makes it easy to understand and explain to others.

Freezes on occassion, when constantly using it, which is fruwtrqting, and when you collect payment it will occassionally log you out on its own.

The way the patient demographic info is quite clear; however, if a lab req is generated, the order itself is hard to find.

The lab reqs should have the lab orderables clearly defined and separated from the patient demographic information. The name of the laboratory test, in addition to the CPT code should be included on the requisition.

Wide range of patient EHR input options; ability to be edited by multiple users at once, allowing for intra-system communication

Not user friendly (especially if not a seasoned user); poor layout leading to users getting confused as to where certain features are

Easy to access. Fast. Clear layout. Good organization

sometimes it is hard to close certain documents

Comprehensive, collate all medications from every pharmacy

Cannot edit old notes. difficulty with finding auth information.

What I like most about the software is easy access and ability to search for a patient. Makes billing so much easier and efficient.

What I like least about the software is not being able to open multiple patients at one time. Makes for a longer process time.

it was a great product though the functionality can be better

i did not like their support. The rest was ok