Zuora Reviews

Zuora is a great customizable billing system our SaaS company has used efficiently. It has powerful integrations with Salesforce and our other apps so all of our data is integrated together.

There seem to be many work-arounds we've had to create for scenarios we would expect to be fairly straightforward, such as prorations.

a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard
b. Well designed subcategories for billing, accounting payments which make the operation flow smooth
c. Very secure and safe tool, offer single sign in option

1. Automation of the reports or dashboard is a big miss
2. No effective AI in inbuilt to reduce the manual work
3. Integration with other tools like payment gateway sometimes gets broken

API driven Easy to use Simple to navigate and set upEasy to use repetitive billing

Cannot handle even the basic multi currency properlyToo flat and simple product catalog modelNon customizable and extensible Rigid

It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices. The Zuora team also provides outstanding technical and customer support throughout.

To be honest, there is nothing to dislike about Zuora. However, I would still suggest having more flexibility for users to make customizations.

The most customizable in the industry. Great integrations with salesforce.

Data nightmare. Nothing on the reports and data export side is documented. The company is of little help.
The team provided by Zuora for the integration was very hard to work with.

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

The set up for the integration could not be easy and require more time than expected.

Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers.
Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Reporting is moderate at best, it can be improved.
I would not recommend zuora to customers who sell their products through a reseller.

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports.
We got it connected quickly and it worked without too much hassle. It just works!

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

Because of its robustness, it does take time to learn all the functionality of the software.

Zuora is great for simple transactions and smaller teams that do not deal with complicated deals. It is also nice the integration with Salesforce.

The customization is so limited you needed additional support in order to make any sort of a change. The UI is a little outdated and not user friendly.

- Amazing tool to automate invoice generation, billing management and tracking of invoice payment- Easy to integrate with CRM tools like Salesforce

- Sometimes it becomes buggy and throws intermittent errors when sending approved quotes from salesforce to zuora but overall great experience

Our company uses this software daily. We use it to submit invoices, to email out notifications, to set up accounts, etc.

The things I like least about this software is that it offers much more functions for our day to day process but it cost extra. Support is extremely hard to get in contact with, it would be really nice to have some sort of a chat option. Some of the settings are not accurate.

I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this.

I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity.

I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then.

Customer service is lacking and professional services hours are extremely expensive. There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.

Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update).

It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.

I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number.