SurePayroll Reviews

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294 Reviews

- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and inexpensive payroll system
Reviewed on 2021/10/14
Overall SurePayroll is easy to use, customer service is great, and the price is a great value!
Overall SurePayroll is easy to use, customer service is great, and the price is a great value!
Pros
This payroll system is easy to use, especially if you have remote workers in different states. It’s great for a small business, everything is online and it offers easy access for employees to track their pay.
Cons
We miss typed a tax ID number when we originally set up our program and the amount of numbers was even incorrect, but the system let me put it in and it causes issues with our first tax file for the year. We were able to resolve the issue, but I would have hoped for their to be checks in place to avoid these errors at set up from being possible.
- Industry: Civic & Social Organization
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Appreciate Sure Payroll
Reviewed on 2024/01/11
I have appreciated how quick they are to answer my questions and help me.
I have appreciated how quick they are to answer my questions and help me.
Pros
They are very quick to answer my questions and help out.
Cons
I don't know that there is anything that is bad.
Alternatives Considered
WaveReasons for Choosing SurePayroll
Financially could not afford to use QuickBooks anymoreReasons for Switching to SurePayroll
Mainly because of their customer support and pricing.- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
RUN RUN RUN - THEY COLLECTED TAXES AND THE IRS CAN'T FIND THEM
Reviewed on 2024/02/07
Pros
Nothing - I've called their customer service 6+ times this week and they are no help.
Cons
I used Surepayroll in 2022 and recently heard from the IRS that Surepayroll hasn't submitted my tax dollars. I am now chasing/begging Surepayroll to help locate the missing money.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SurePayroll makes it easy to setup (new), run and manage payroll for a Nanny
Reviewed on 2024/01/11
I have been using it for several years. We took a break when we moved and didn't have child care....
I have been using it for several years. We took a break when we moved and didn't have child care. It was frustrating but I came back since the functionality is easy and compared to private nanny tax companies or their competition they are priced right and I have only run into 2 issues in all these years.
Pros
They don't charge for adding or removing people. It's easy to use for paying once you set it up and I have 1 person and it's a weekly pay check.
Cons
I could not get the system to work for us when we moved. I did all the address changes with the govt and it never showed up. I had to start over when we moved to a new state. so moving was not a good experience for me. There have been a few times when payments were not paid on time to the state for quarterly taxes. When this happened, it was difficult to resolve and the support made it seem as if it was my fault not theirs. They do not help you setup your state when you move and so that in of itself was painful and kept me from setting up earlier.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cruse Financial
Reviewed on 2024/01/04
Pros
Ease of use and support of product, knowledge of team
Cons
Tracking - I would like to see additional tracking of location - I deal with 5 locations and would like that to be within Sure Payroll for tax reporting
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple and easy to use. Customer service getting set up was excellent.
Reviewed on 2024/01/04
I'm extremely happy with my choice for payroll. The cost was about the lowest I saw for our...
I'm extremely happy with my choice for payroll. The cost was about the lowest I saw for our organization but it provides options and features that much more expensive software didn't have.
Pros
[sensitive content hidden] was extremely helpful in getting everything set up for my client. He has continued to keep in touch to make sure I am getting everything that I need. Super customer service!
The software is easy to use and allows quite a bit of flexibility. There are tons of features that I don't even use but it could handle much larger and complex organizations that what I am working with.
Cons
The location of some of the reporting on the webpage took a little bit to figure out and I still have to go searching a bit. Using the software to get payroll in was easy and straightforward. The reports afterwards not so straightforward.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great choice for any Start Up
Reviewed on 2024/01/23
I would highly recommend it to any business operation of any size. It has been an affordable and...
I would highly recommend it to any business operation of any size. It has been an affordable and highly functional resource for us.
Pros
Inexpensive to set up and highly functional features to address the needs of small, medium or large scale operations.
Cons
Our experience so far has been extraordinary. We have been using the system for about 3 months and the utility has been extraordinary. Customer service and support has been outstanding. I am yet to have a complaint.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love SurePay
Reviewed on 2024/02/15
Pros
Ease and accuracy. Onboarding very simple.
Cons
Nothing. I guess I have to use at. Least 40 characters to finish this review so this is what I think is dumb.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Employee Changes
Reviewed on 2023/11/28
Not that happy. Worried that there will be last minute corrections to employee records and payroll...
Not that happy. Worried that there will be last minute corrections to employee records and payroll will need to be re-entered.
Pros
The online and telephone Support team. Also, some of the reports.
Cons
Too much work if there is an employee change once the payroll has already been entered.

- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
IF YOU LOVE HIDDEN FEES
Reviewed on 2019/01/21
Pros
they have relatively easy to use UI and nothing else
Cons
After being with the service for 2 years. They incorrectly filed my taxes 3 times in that time period. Which I didn't cause any issue for the service even though it caused 3 months of headache. Then this year I received $545 in fees which consisted of "expedited payroll", "cancel payroll", and "returned direct deposits". I asked for a refund on the only $150 worth of "returned direct deposits" and was told no. So if you love a company who has horrible customer service, messes up your taxes, and then charges you fees....pick this one!!!
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Most easy to use
Reviewed on 2024/01/04
For me the best experience. easy to use anytime
For me the best experience. easy to use anytime
Pros
The customer service is outstanding. Very appreciate
Cons
the website is easy to navigate. I recommend for each of my client
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great Service
Reviewed on 2024/01/20
Great software, especially for small businesses or households.
Great software, especially for small businesses or households.
Pros
Easy to setup. The team was very helpful in configuring things the right way. Also easy to add employees.
Cons
More assistance with tax-specific questions would have been helpful.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2024/01/13
Pros
It only takes 5 minutes/week to process payroll, super easy
Cons
I haven’t run into any issues yet with SurePayroll
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great payroll solution for a solo private practice
Reviewed on 2024/01/04
Pros
This is just easy to use and easy to configure. It is also very affordable. I appreciate never having to worry about payroll.
Cons
I wish I could get someone on the phone faster when I have a question I can't figure out how to answer on my own. These times are rare, but having better customer support would be awesome.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sure Payroll
Reviewed on 2023/12/11
wonderful, i recommend any startup small business to use this service
wonderful, i recommend any startup small business to use this service
Pros
Easy to use, very affordable, no hidden fees
Cons
nothing to dislike, signup was easy, i love it.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My review is as a user and office manager over payroll.
Reviewed on 2024/01/04
Pros
I like the ease of processing our payroll.
Cons
I haven't had any dislikes about the SurePayroll features.
- Industry: Furniture
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SurePayroll
Reviewed on 2024/01/20
It has been great. They are very professional and helpful.
It has been great. They are very professional and helpful.
Pros
It is super easy to use. The set up was very simple and we were assisted through the entire process.
Cons
Would prefer to not wait on hold for so long when I need assistance.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Honest Review
Reviewed on 2024/01/23
Pros
Most affordable, simple solution in an overcrowded, expensive industry
Cons
There is nothing I haven’t liked as of yet
- Industry: Music
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Wonderful Value
Reviewed on 2024/01/06
Pros
Very easy to use. Sure Payroll staff was very helpful with set up. The employees have commented that the employee portals are very user friendly.
Cons
More detail could be added to the paychecks, such as dates, for example. Perhaps a timecard function/interface would make the process even easier.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Nanny layr
Reviewed on 2024/01/11
Pros
Reminders, ease of payroll approval, ease of printing checks
Cons
The lack of communication when some holidays occurs. 150 return fees when there was a miscommunication with account changing.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SurePayroll
Reviewed on 2023/04/28
Pros
It's easy to use and the cost is very reasonable. Quick to respond when we need support/assistance.
Cons
Nothing that I can think of right now. We've not had any issues.
- Industry: Research
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Hard to cancel subscription.
Reviewed on 2024/01/04
I found that I did not need it after one month and tried to cancel it but found several months...
I found that I did not need it after one month and tried to cancel it but found several months later that I was still being billed for the service. The cancellation process is not easy and there are no emails about subscription billing to let me know that I was still paying. Basically paid for 6 months for no usage.
Pros
It was a well designed application with lots of features.
Cons
Not easy to talk to anyone about issues.
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Absolutely, Positively, Miserable Experience with ZERO Customer Support
Reviewed on 2023/03/07
Absolutely, positively, miserable. I wouldn't use this company if they were the last company on the...
Absolutely, positively, miserable. I wouldn't use this company if they were the last company on the planet that offered payroll services.
Pros
Nothing. They provide nothing beyond what other services provide.
Cons
We signed up and used the service for a few months, then needed to make a switch to another service for technical reasons. It took us 29 emails and 14 phone calls to cancel the service. They couldn't care less about customers that desire to cancel. On the other hand, if you're thinking of singing up you will receive a phone call and/or email within minutes. But....if you want to cancel, be prepared. Canceling is about as difficult as disarming a nuclear bomb. They do EVERYTHING within their power to prevent you from canceling, including disabling the ability to cancel from within your account, refusing to return your calls and emails, hanging up on you, transferring you to a deadline, and requiring you to jump through countless hoops. I estimate their onboarding process is 100 times easier than their offboarding process, which they couldn't give two shits about.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Save Your Time, Energy and Money and find something else!
Reviewed on 2020/02/21
I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and...
I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.
Pros
At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.
Cons
Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.
Response from Paychex
Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
You wanted feedback so here it is
Reviewed on 2020/03/18
Overall, I like SurePayroll but I'm not as big a fan as I once was and not sure the people that do...
Overall, I like SurePayroll but I'm not as big a fan as I once was and not sure the people that do the setup are as knowledgeable as other PR sales staff are.
Pros
For a small business without many benefits to manage, it is a good choice and a cost effective one.
Cons
All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me.
I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude.
The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side.
Response from Paychex
LaVergne, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to [email protected] with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.