Odyssee Service Reviews

Odyssee Service

Easy, reliable, enjoyable

3.7/5 (3 reviews)
Wolf S.

This is a fantastic Online and Offline Tool for service personnel!

Used Daily for 1-5 months
Reviewed on 2018/06/11
Review Source: Capterra

Perfect service capabilities. Very cost-effective particularly compared to local solutions .

Pros

Online plus Offline.
Ties in nicely with our Exact Cloud ERP solution.
Multi-language capability. For us and other clients both German and English support is mandatory for our market.

Cons

There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Markus S.

Well structured and easy to handle.

Used Other for 1-5 months
Reviewed on 2018/06/11
Review Source: Capterra

Pros

An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

Cons

each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Response from Odyssee Mobile

Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jennifer D.

Not configurable and therefore obsolete

Used Daily for 1-5 months
Reviewed on 2018/03/09
Review Source: SoftwareAdvice

Pros

I actually was very pleased with the platform initially - it made my job of creating mil std 29 labels a breeze as long as they were very simple shipments

Cons

You are using software that is shared by ALL OF THEIR OTHER CLIENTS. Normally this wouldn't be an issue, except our company processes shipments with DCMA very differently and therefore, our requests for modifications would negatively affect everyone else using it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10