WizVille

WizVille

All-in-one customer feedback management platform

5/5 (1 review)

WizVille Overview

WizVille is a cloud-based, all-in-one customer feedback collection and management platform which enables the measurement of customer satisfaction throughout the customer journey, including online reservations and purchases, in-store purchases, customer service, product use, and more. The software offers customizable surveys with multiple question types, a range of survey distribution methods, real-time dashboards, email and PDF reports, dissatisfaction alerts, action planning and monitoring, and a ticket-based customer dialog interface.

WizVille allows businesses to collect customer feedback and reviews of stores, online purchases, pre- and after-sales service, and products. Surveys can be fully customized with multiple question types supported, including multiple choice, rating scales, open-ended questions, and net promoter score (NPS). Users can customize the design and URL of their surveys, and schedule them for distribution at any stage of the customer journey. Surveys can be delivered directly to customers via email or SMS, offered in-store through tablets or kiosks, integrated into WiFi hotspot signup processes, or accessed through URLs or QR codes on printed materials.

WizVille’s dashboards update in real-time, and each employee is given personalized access to response data. Feedback can be cross-referenced with customer profile to provide a fuller picture, and text responses are automatically analyzed to identify trends. Users are automatically alerted to dissatisfied responses and can create action plans, with tools for monitoring implementation and automated reminders after set time periods. PDF and email reports containing priority action plans and key statistics are generated automatically. A ticket-based interface allows users to collaboratively communicate with customers and solve issues, with customer feedback and interaction tracking. To promote the business, Trustville-verified reviews can be published to websites, product pages, or social media channels.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, United States

Supported Languages

English, French, Spanish

WizVille Reviews

Overall rating
5/5
100% positive reviews
1
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Jennifer T.

Rating only

Used Daily for 2+ years
Reviewed on 2018/09/26
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

WizVille Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact WizVille for pricing information.

WizVille Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Monitoring
  • Multi-Channel Communication
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration

  • Chat
  • Instant Messaging
  • Knowledge Base Management
  • Prioritizing
  • Real Time Monitoring
  • Support Ticket Management
  • Workflow Management

Additional information for WizVille

Key features of WizVille

  • Action plans
  • Action reminder alerts
  • Automated email & PDF reports
  • Custom survey URLs
  • Custom surveys
  • Customer interaction & feedback histories
  • Customer profiles
  • Customizable survey design
  • Feedback collection
  • Multiple question types
  • Real-time dashboard
  • Review publishing to websites & social accounts
  • Survey QR codes
  • Ticket-based customer dialogue interface
  • Trend analysis
  • Trustville integration

Benefits

  • Feedback can be collected at any stage of the customer journey, to provide reviews of products, pre-sales service, in-store and online purchase experiences, and after-sales service.

  • Survey designs and URLs can be customized, and a variety of question types are supported including multiple choice, rating scales, net promoter score (NPS), open-ended questions, and more.

  • Users are automatically alerted to dissatisfied customers, and issues are assigned based on the topic and the degree of dissatisfaction, with users able to create, edit, and monitor action plans, and automated reminders generated if action is not taken within a set timeframe.

  • The ticket-based customer dialog interface enables collaborative solving of customer issues, with interaction and feedback history tracking for each customer, and the ability for customers to respond via email or a dedicated web page.

  • Positive customer feedback can be promoted by publishing Trustville-verified reviews to company websites, product pages, or social channels, with dedicated Trustville pages for each point of sale and listing of reviews on search engines including Google.

  • WizVille FAQs

    Below are some frequently asked questions for WizVille.

    Q. What type of pricing plans does WizVille offer?

    WizVille offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact WizVille for pricing information.

    Q. What are the main features of WizVille?

    WizVille offers the following features:

    • Action plans
    • Action reminder alerts
    • Automated email & PDF reports
    • Custom survey URLs
    • Custom surveys
    • Customer interaction & feedback histories
    • Customer profiles
    • Customizable survey design
    • Feedback collection
    • Multiple question types
    • Real-time dashboard
    • Review publishing to websites & social accounts
    • Survey QR codes
    • Ticket-based customer dialogue interface
    • Trend analysis
    • Trustville integration

    Q. Who are the typical users of WizVille?

    WizVille has the following typical customers:

    Large Enterprises

    Q. What languages does WizVille support?

    WizVille supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does WizVille offer?

    WizVille has the following pricing plans:

    Subscription

    Q. Does WizVille support mobile devices?

    We do not have any information about what devices WizVille supports

    Q. What other apps does WizVille integrate with?

    We do not have any information about what integrations WizVille has

    Q. What level of support does WizVille offer?

    WizVille offers the following support options:

    Online Support, Phone Support