Astea Alliance

Astea Alliance

Field Service Management & Mobile Workforce Solutions

3.8/5 (26 reviews)

Astea Alliance Overview

Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline and improve management of field service activities - via cloud or on-premise.

By automating workflow, field engineers should be able to efficiently complete and document assignments, manage vehicle assets, capture expenses and generate revenue through add-on sales during a customer contact.

Applications alert dispatchers to contractual minimum response times and expedite coordination of field force skills matching, scheduling, dispatch and repair parts logistics.

The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, Japan, Latin America, Mexico

Supported Languages

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English and 7 others, French, German, Japanese, Korean, Portuguese, Spanish, Thai

Astea Alliance Reviews

Overall rating
3.8/5
73% positive reviews
3
Excellent
16
Very good
6
Average
0
Poor
1
Terrible
Patrick R.

Loaded with features, can be a bit overwhelming

Used Daily for 2+ years
Reviewed on 2018/12/08
Review Source: Capterra

Astea Alliance is a full featured field service software that covers almost every need you may have. It can be customized to an organization's particular needs and procedures, and integration is available for a number of back-end systems. While it is full featured, it can at times be overwhelming to learn if you try to implement everything at once. Best method is to start with the basic feature set, and add to it once you are comfortable. Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea. This is discouraging as the hourly rate is high and can get very expensive. It would help to have someone on staff that is tech savvy and has some programming knowledge including being well versed in SQL. Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization. Proper set up and implementation in the beginning will go a long way.

Pros

The software offers a full feature set and can be used in a number of industries. The mobile component allows real time data entry from the field for instantaneous feedback.

Cons

Because it is very comprehensive, it can be overwhelming to learn. One step at a time is a good philosophy. There are also many things that will require assistance from the folks at Astea, and there is usually a charge for the assistance which can get quite expensive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Natalie G.

Astea Alliance Review

Used Daily for 2+ years
Reviewed on 2018/11/28
Review Source: Capterra

Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.

Pros

I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project.

Cons

My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Daniel K.

Great all in one product.

Used Daily for 2+ years
Reviewed on 2018/11/30
Review Source: Capterra

I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.

Pros

The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn.

Cons

The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Service Order Module within Astea Alliance

Used Daily for 2+ years
Reviewed on 2018/12/03
Review Source: Capterra

The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management.

Pros

Workforce planning with the dispatching console in ASTEA is a very self-explaining tool.
A perfect visualization of the workorder status, travelling allows to plan highly efficient.

Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.

Cons

The system speed is someties very slow. Especially in Australia.
The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Christopher R.

Been Great for Us

Used Daily for 2+ years
Reviewed on 2018/11/30
Review Source: Capterra

Coming from an organization that had an outdated service platform...ASTEA has been amazing. We are able to manage customer information, technical information, logistics, and call routing all from one place.

Pros

ASTEA Alliance allows for multiple options and good functionality when it comes to meeting the needs of our business. We are able to quickly implement changes and give our field personnel additional features to meet internal and external customer needs.

Cons

We had some bugs initially when upgrading to a new version. The support for the resolution of these issues could have been faster.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Astea Alliance Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

It is not necessary to purchase the entire end-to-end solution --- organizations can select the modules that best fit their needs with options to expand, if needed, later in time.

Astea Alliance Features

  • API
  • Real Time Reporting

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Astea Alliance

Key features of Astea Alliance

  • Asset Tracking & Management
  • Assisted Scheduling & Dispatch
  • Business Intelligence/Dashboards/Scorecards
  • Contract & Warranty Management
  • Customer Management
  • Customer Self-Service
  • Depot Repair Management
  • Field Sales Quotes
  • GPS Tracking/Google Maps
  • Inventory Management
  • Knowledge Management
  • Mobile Apps (online & offline) for any device
  • Mobile Workforce Management
  • Parts Management
  • Project Management
  • Real-Time Scheduling Optimization and Automation
  • Sales Order Processing
  • Third Party Vendor/Subcontractor Management
  • Work Order Management
  • Workforce Capacity Planning

Benefits

• Improve Productivity - Eliminate Paperwork; Optimize Resource Planning; Improve Dispatcher to Technician Ratio
• Increase Revenues - Accelerate Invoicing; Complete more jobs/day
• Reduce Costs – reduce inventory costs; reduce travel/fuel expenses; minimize/eliminate SLA penalties
• Drive Competitive Differentiation - Improve Customer/Employee Satisfaction & Retention; Enhance you Brand/Image
• Drive Continuous Improvement & Quality - Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR…); Work connected & disconnected

Astea Alliance FAQs

Below are some frequently asked questions for Astea Alliance.

Q. What type of pricing plans does Astea Alliance offer?

Astea Alliance offers the following pricing plans:

Pricing model: One Time License, Subscription

Free Trial: Not Available

It is not necessary to purchase the entire end-to-end solution --- organizations can select the modules that best fit their needs with options to expand, if needed, later in time.

Q. What are the main features of Astea Alliance?

Astea Alliance offers the following features:

  • Asset Tracking & Management
  • Assisted Scheduling & Dispatch
  • Business Intelligence/Dashboards/Scorecards
  • Contract & Warranty Management
  • Customer Management
  • Customer Self-Service
  • Depot Repair Management
  • Field Sales Quotes
  • GPS Tracking/Google Maps
  • Inventory Management
  • Knowledge Management
  • Mobile Apps (online & offline) for any device
  • Mobile Workforce Management
  • Parts Management
  • Project Management
  • Real-Time Scheduling Optimization and Automation
  • Sales Order Processing
  • Third Party Vendor/Subcontractor Management
  • Work Order Management
  • Workforce Capacity Planning

Q. Who are the typical users of Astea Alliance?

Astea Alliance has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Astea Alliance support?

Astea Alliance supports the following languages:

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Thai

Q. What type of pricing plans does Astea Alliance offer?

Astea Alliance has the following pricing plans:

One Time License, Subscription

Q. Does Astea Alliance support mobile devices?

Astea Alliance supports the following devices:

Android, iPhone, iPad

Q. What other apps does Astea Alliance integrate with?

Astea Alliance integrates with the following applications:

Cisco WebEx, Dynamics 365, Epicor Financial Management, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, Oracle JD Edwards EnterpriseOne, Salesforce Marketing Cloud, Vertex Cloud

Q. What level of support does Astea Alliance offer?

Astea Alliance offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials