Astea Alliance

Field Service Management & Mobile Workforce Solutions

About Astea Alliance

Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline and improve management of field service activities - via cloud or on-premise.

By automating workflow, field engineers should be able to efficiently complete and document assignments, manage vehicle assets, capture expenses and generate revenue through add-on sales during a customer contact.

Applications alert dispatchers to contractual minimum response times and expedite coordination of field force skills matching, scheduling, dispatch and repair parts logistics.

The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

Key benefits of Astea Alliance

• Improve Productivity - Eliminate Paperwork; Optimize Resource Planning; Improve Dispatcher to Technician Ratio
• Increase Revenues - Accelerate Invoicing; Complete more jobs/day
• Reduce Costs – reduce inventory costs; reduce travel/fuel expenses; minimize/eliminate SLA penalties
• Drive Competitive Differentiation - Improve Customer/Employee Satisfaction & Retention; Enhance you Brand/Image
• Drive Continuous Improvement & Quality - Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR…); Work connected & disconnected

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 4 others, United Kingdom, Japan, Mexico, United States

Supported Languages

Chinese, Danish, Dutch, English, French and 7 others, German, Japanese, Korean, Portuguese, Spanish, Thai, Traditional Chinese

Features

Total features of Astea Alliance: 3

  • API
  • Expense Tracking
  • Real Time Reporting

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Reviews

Overall rating

3,8 /5
(27)
Value for Money
3,8/5
Features
4,1/5
Ease of Use
3,6/5
Customer Support
3,8/5

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Showing 5 reviews of 27
Daniel K.
Overall rating
  • Industry: Supermarkets
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great all in one product.

Reviewed on 2018/11/30

I have worked with many companies, but nobody has provided the exceptional support that Astea has....

I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.

Pros

The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn.

Cons

The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon.

Natalie G.
Overall rating
  • Industry: Construction
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Astea Alliance Review

Reviewed on 2018/11/28

Overall, I would recommend this product to other businesses. It is a great tool to track employee...

Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.

Pros

I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project.

Cons

My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea.

Mark C.
Overall rating
  • Industry: Construction
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Working mans software

Reviewed on 2018/11/30

The Astea team has been good to work with and are always looking for new advancement ideas for the...

The Astea team has been good to work with and are always looking for new advancement ideas for the system.

Pros

Astea is a good system to dispatch and schedule “break fix” service calls.

Cons

The system is not great at scheduled maintenance and inspections.

Verified Reviewer
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Service Order Module within Astea Alliance

Reviewed on 2018/12/03

The service module in ASTEA covers all scenarios you could have in workforce planning, billing,...

The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management.

Pros

Workforce planning with the dispatching console in ASTEA is a very self-explaining tool.
A perfect visualization of the workorder status, travelling allows to plan highly efficient.

Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.

Cons

The system speed is someties very slow. Especially in Australia.
The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes.

Deb M.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Support is good during our current implementation.

Reviewed on 2018/01/23

The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the...

The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.

Pros

Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful.

Cons

I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software.

Showing 5 reviews of 27 Read all reviews

Astea Alliance FAQs

Below are some frequently asked questions for Astea Alliance.

Astea Alliance offers the following pricing plans:

  • Pricing model: One Time License
  • Free Trial: Not Available

It is not necessary to purchase the entire end-to-end solution --- organizations can select the modules that best fit their needs with options to expand, if needed, later in time.

We do not have any information about Astea Alliance features

Astea Alliance has the following typical customers:

201-500, 501-1 000, 1 001+

Astea Alliance supports the following languages:

Chinese, Danish, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Thai, Traditional Chinese

Astea Alliance supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Astea Alliance integrates with the following applications:

Aura Call Center Elite, Cisco Webex, Dynamics 365, Dynamics 365 Business Central, Epicor ERP Financial Management, JD Edwards EnterpriseOne, Microsoft Dynamics GP, Microsoft Dynamics SL, QuickBooks Online Advanced, SAP Business One, Salesforce Marketing Cloud, Vertex

Astea Alliance offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

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