ITSM 365

ITSM 365

100% customizable Service Desk for any business small or large

(0 reviews)

ITSM 365 Overview

What do you need for you client support - ticketing registration will be enough?
Let us present you an all-in-one Enterprise solution for your IT service management that will exceed your expectations for Service Desk.

First, fully automated Service Desk
You register, dispatch and control work on the client’s requests. It’s easy to build a 1st, 2nd, 3rd line support structure in your customer support team. You provide your users with a full service catalogue and clear SLA rules. You manage tasks related to the request and track the time load for each activity.

10 ITIL© processes supported
- Incident & service request management
- Problem management
- Change management
- Configuration management database
- Service level management & SLA rules
- Service catalogue
- Knowledge base
- IT-staff work load management

Performance quality control.
Ready-to-use reliable metrics.You control your service performance and the performance of your team. Starting from the first day, you know the quality of the SLAs and customer’s satisfaction. Any report for the internal meeting or for client’s demand is done within 1 minute in any format you need (pdf, xls, csv, html).

Interactive customer support.
ITSM 365 offers you a full range of tools to interact with your customers on their requests. You manage all communication via e-mail or self-service portal. Your customers do not need to do a full description on a problem but simply insert a screen shot from cash. Once the request is treated, you receive a rated feedback from your users so you can track customer service performance.

Free self-service customer portal.
Faster results for your customers and lower support costs for you.All the information on customer’s requests, service contracts and SLA is available in one place. You add here a Help section and customers can get the answer themselves. Your customer submit new requests, follow the updates, chat with you and even approve service changes or special support works.

Build your own tailor-made Service Desk.
ITSM 365 Standard edition gives you a free hand on customization. ITSM 365 configuration platform offers you an extreme flexibility of Corporate level Service Desk but yet affordable.

Pricing

Starting from
US$24,90/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, United Kingdom, United States

Supported Languages

English

ITSM 365 Pricing

Starting from
US$24,90/month
Pricing options
Free Trial
Subscription

For a quick start - choose Lite plan: $24,9 per agent/month - all features included
For customizable - choose Standard plan: $75 per agent/month,
visit http://itsm365.ru/landing/#lower-contents

- 14 days free trial
- No fees for self-service portal
- min 5 agents pack, billed monthly

ITSM 365 Features

  • API
  • Knowledge Base

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for ITSM 365

Key features of ITSM 365

  • Advanced Search
  • Automatic escalation rules ensures nothing slips through
  • Built-in Performance Tracking
  • Bulk Updating
  • Collaboration with users and IT team members
  • Custom Dashboards, Reporting, Exporting, Filtering, Sorting
  • Customizable fields, status, priorities and workflows
  • Easy to use web-based help desk
  • Free self-service portal for end users
  • ITIL ready
  • Incident mgmt, problem mgmt, change mgmt & CMDB
  • Integrated IT asset management system
  • Multi-channel support: email, web, phone
  • Multizones business hours for accurate performance tracking
  • REST API, integrates with your apps and backend systems
  • Service Level Agreements

Benefits

Real cloud
You spend your time with your customers and we spend our time with your ITSM 365 Service Desk. You scale you support activity with confidence as we guarantee all maintenance, security and privacy.

Plug and Play
Preset Service Desk for a quick start. All the processes are configured. We help to import your entry data on customers, CMDB and you go live in 3 days.

ITIL-ready
10 best qualified IT service management processes implemented in one solution. All you need for a full automation of your client support and yet affordable.

Extremely customizable
A unique offer on the market – embedded Enterprise-class configuration platform. You don’t need to adapt your business to the Service Desk. You create a Service Desk that adapts to your current business and your future needs.

Developer rich API
A flexible platform that plays nice with others. You integrate ITSM 365 with MS Active Directory, CRM & billing system, Internet portals, and any external database.

All features – one price
Access to all ITSM 365 modules, no extra charges. Affordable pricing model, no additional cost for end-user logins or managed assets.

ITSM 365 FAQs

Below are some frequently asked questions for ITSM 365.

Q. What type of pricing plans does ITSM 365 offer?

ITSM 365 offers the following pricing plans:

Starting from: US$24,90/month

Pricing model: Subscription

Free Trial: Available

For a quick start - choose Lite plan: $24,9 per agent/month - all features included
For customizable - choose Standard plan: $75 per agent/month,
visit http://itsm365.ru/landing/#lower-contents

- 14 days free trial
- No fees for self-service portal
- min 5 agents pack, billed monthly

Q. What are the main features of ITSM 365?

ITSM 365 offers the following features:

  • Advanced Search
  • Automatic escalation rules ensures nothing slips through
  • Built-in Performance Tracking
  • Bulk Updating
  • Collaboration with users and IT team members
  • Custom Dashboards, Reporting, Exporting, Filtering, Sorting
  • Customizable fields, status, priorities and workflows
  • Easy to use web-based help desk
  • Free self-service portal for end users
  • ITIL ready
  • Incident mgmt, problem mgmt, change mgmt & CMDB
  • Integrated IT asset management system
  • Multi-channel support: email, web, phone
  • Multizones business hours for accurate performance tracking
  • REST API, integrates with your apps and backend systems
  • Service Level Agreements

Q. Who are the typical users of ITSM 365?

ITSM 365 has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ITSM 365 support?

ITSM 365 supports the following languages:

English

Q. What type of pricing plans does ITSM 365 offer?

ITSM 365 has the following pricing plans:

Subscription

Q. Does ITSM 365 support mobile devices?

We do not have any information about what devices ITSM 365 supports

Q. What other apps does ITSM 365 integrate with?

We do not have any information about what integrations ITSM 365 has

Q. What level of support does ITSM 365 offer?

ITSM 365 offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials