About ProProfs Knowledge Base

ProProfs Knowledge Base Software is used by businesses of all sizes to build an online knowledge platform in the form of a knowledge base, FAQs, manuals, documentation, guides, online wikis and more. It helps firms reduce customer support tickets, streamline business processes, manage business knowledge effectively, enhance collaboration among employees, and create a knowledge-sharing company culture.

Comprising compelling features and powerful settings, ProProfs knowledge base software promises excellent performance. It offers a wide range of features spanning across content authoring, customization, user management, publishing, content security, and much more.

It integrates seamlessly with powerful tools such as Zendesk, Freshdesk, Salesforce Desk, Wufoo, Slack, and many more. Besides, the integration of ProProfs Knowledge Base software with the G-suite - Google Translate, Google Analytics, and Google Fonts, helps in providing firms a best-in-class experience.

Pricing starting from:

US$29,97/month

  • Free Trial
  • One Time License
  • Free
  • Subscription
  • Open Source
View Pricing Plans

Key benefits of ProProfs Knowledge Base

Reduce Customer Tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.

24*7 Access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.

Track User Activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.

Keep it Engaging and Attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.

Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Pricing starting from:

US$29,97/month

  • Free Trial
  • One Time License
  • Free
  • Subscription
  • Open Source
View Pricing Plans

Images

Analyze knowledge base performance report easily: It provide meaningful insights into your article’s performance by giving you an overview of total number of searches, failed searches, poorly rated articles, and much more.
ProProfs knowledge base WYSIWYG editor: You can write, edit as well as upload content and you can also upload existing PDF, word docs, and PPTs right into your document.
Assign roles and permissions in your knowledge base:  You can allot roles such as administrator, editor, viewer, and contributor to different individuals and groups.
ProProfs Knowledge Base software supports multiple languages. You can publish your knowledge base articles in many languages according to your targeted audiences.
ProProfs Knowledge Base Software offers variety of KB templates. You can easily use your favorite template and get started.
ProProfs Knowledge Base offers a smooth Google-like search experience. Powerful search mechanism  provides autocomplete suggestions as users start typing in the search bar
You can easily upload your article in google doc, pdf or word document with the help of ProProfs knowledge base software.
View 8 more
ProProfs Knowledge Base video
ProProfs Knowledge Base video
ProProfs Knowledge Base screenshot: Analyze knowledge base performance report easily: It provide meaningful insights into your article’s performance by giving you an overview of total number of searches, failed searches, poorly rated articles, and much more. ProProfs Knowledge Base screenshot: ProProfs knowledge base WYSIWYG editor: You can write, edit as well as upload content and you can also upload existing PDF, word docs, and PPTs right into your document. ProProfs Knowledge Base screenshot: Assign roles and permissions in your knowledge base:  You can allot roles such as administrator, editor, viewer, and contributor to different individuals and groups. ProProfs Knowledge Base screenshot: ProProfs Knowledge Base software supports multiple languages. You can publish your knowledge base articles in many languages according to your targeted audiences. ProProfs Knowledge Base screenshot: ProProfs Knowledge Base Software offers variety of KB templates. You can easily use your favorite template and get started. ProProfs Knowledge Base screenshot: ProProfs Knowledge Base offers a smooth Google-like search experience. Powerful search mechanism  provides autocomplete suggestions as users start typing in the search bar ProProfs Knowledge Base screenshot: You can easily upload your article in google doc, pdf or word document with the help of ProProfs knowledge base software.

Features

Total features of ProProfs Knowledge Base: 9

  • CRM Integration
  • Custom Forms
  • Data Import
  • Forum / Discussion Board
  • Labeling
  • Monitoring
  • Secure Data Storage
  • Task Tracking
  • Wiki

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Reviews

Overall rating

4,7 /5
(21)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,5/5

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Showing 5 reviews of 21
Jacqueline R.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Best tool for customer support

Reviewed on 2016/05/23

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for...

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Cons

It served me all the purposes, so for me, there was nothing that I disliked about this product.

Response from ProProfs

Thank you for sharing your review.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Flexible Knowledgebase Software for Managing Multiple Sites

Reviewed on 2020/01/09

Pros

Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily.
Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate

Cons

Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

Response from ProProfs

Thanks for sharing your views on ProProfs knowledge base.

Giora S.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Decent, but did not live up to the expectations

Reviewed on 2016/04/14

We chose ProProfs with the intention of creating a great KB site that will make the process of...

We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.
We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.
Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Response from ProProfs

Thank you for sharing your review.

Verified Reviewer
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect for Employee Onboarding

Reviewed on 2020/11/28

It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training...

It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document.

Pros

We found ProProfs Knowledge Base immensely helpful as far as employee onboarding is concerned. It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more.

The best part is that it’s easy to use. Employees didn’t take much time to get familiar with the product. They instantly started using it to create and manage our training document.

Cons

Zero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable.

Response from ProProfs

Thanks for sharing your views on ProProfs Knowledge Base.

Ron J.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Reviewed on 2018/07/10

Pros

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Cons

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Response from ProProfs

Thank you for sharing your review.

Showing 5 reviews of 21 Read all reviews

ProProfs Knowledge Base FAQs

Below are some frequently asked questions for ProProfs Knowledge Base.

ProProfs Knowledge Base offers the following pricing plans:

  • Starting from: US$29,97/month
  • Pricing model: One Time License, Free, Subscription, Open Source
  • Free Trial: Available

Try Any Plan Free For 15 Days- 1. FREE Plan($0): Forever Free for Small public Knowledge bases. 2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base. 3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases. 4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.). 5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution. *All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/

ProProfs Knowledge Base offers the following features:

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more

ProProfs Knowledge Base has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

ProProfs Knowledge Base supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

We do not have any information about what devices ProProfs Knowledge Base supports

ProProfs Knowledge Base integrates with the following applications:

Freshdesk, Freshdesk, Jira, LiveChat, LiveChat, Olark, Tidio, Wufoo, Zendesk, Zendesk

ProProfs Knowledge Base offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for ProProfs Knowledge Base.