ProProfs Knowledge Base

4.7 (28)
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Create, design, and publish knowledge base, help center, FAQ

About ProProfs Knowledge Base

ProProfs Knowledge Base is a simple tool that can boost your customer support, knowledge management, and team collaboration efforts. Designed for both large and small businesses, the tool can be set up quickly by users of all skill levels.

The software scores high on versatility and can be used to create a variety of self-service platforms like a knowledge base, help centers, manuals, wikis, documentation, and FAQs. You can have full control over the accessibility of your knowledge base - keep it open for public view or keep it private by enabling Single Sign-On and password controls.

The tool’s online editor is equipped with a wide array of formatting and styling options, making the content authoring process extremely easy. You can change the fonts, themes, and colors, and even add images and videos to articles in just a few clicks.

Want to build a knowledge base that’s fully aligned with your company’s branding? Remove “Powered by ProProfs” and add your brand’s name and logo. Furthermore, you can even change the layout of the knowledge base with CSS and set up a custom domain to give it a unique identity.

Its powerful user management system allows you to set granular roles and permissions for users and enable them to work in sync with each other without missing a beat. When it comes to performance analysis, the tool has extraordinary reporting capabilities. These reports are quite detailed and offer a holistic picture of your knowledge base performance.

Other notable features of ProProfs Knowledge Base include its robust external integrations, workflow approval system, and SEO capabilities.


Key benefits of ProProfs Knowledge Base

Reduce Your Customer Support Tickets
Handling a large volume of tickets on trivial matters can leave your agents all drained and frustrated by the end of the day. ProProfs can bring down your ticket volume by up to 80%. The tool is designed to make customers self-sufficient so they can solve common problems on their own and contact your support team only when the issue is too complex to handle.

Improve Your Agents’ Productivity & Performance
Digging through scattered files and folders for a piece of information while the customer waits endlessly on the other end is not a very pleasant experience. ProProfs Knowledge Base equips your agents with the right information at the right time. Quick access to information helps them interact confidently with customers and provide accurate solutions while keeping the resolution time to a minimum.

Delight Customers with Instant, 24x7 Support
Customers seek convenience while interacting with brands. With ProProfs Knowledge Base, you can be at your customers’ aid 24x7. It provides them with a structured and searchable self-help platform that makes problem-solving a matter of just a few clicks. This means no more calls and emails for basic issues!

Promotes a Collaborative, Knowledge-Sharing Culture
Knowledge scattered across emails, Google Drive, and Powerpoint Slides can be difficult to access for your employees. With ProProfs, you can build an internal knowledge platform where employees can collaborate on ideas, share knowledge, and access information quickly. Such a centralized system fosters a culture of collaborative learning and development.


Images

ProProfs Knowledge Base Software - Analyze knowledge base performance report easily: It provide meaningful insights into your article’s performance by giving you an overview of total number of searches, failed searches, poorly rated articles, and much more.
ProProfs Knowledge Base Software - ProProfs knowledge base WYSIWYG editor: You can write, edit as well as upload content and you can also upload existing PDF, word docs, and PPTs right into your document.
ProProfs Knowledge Base Software - Assign roles and permissions in your knowledge base:  You can allot roles such as administrator, editor, viewer, and contributor to different individuals and groups.
ProProfs Knowledge Base Software - ProProfs Knowledge Base software supports multiple languages. You can publish your knowledge base articles in many languages according to your targeted audiences.
ProProfs Knowledge Base Software - ProProfs Knowledge Base Software offers variety of KB templates. You can easily use your favorite template and get started.
ProProfs Knowledge Base Software - ProProfs Knowledge Base offers a smooth Google-like search experience. Powerful search mechanism  provides autocomplete suggestions as users start typing in the search bar
ProProfs Knowledge Base Software - You can easily upload your article in google doc, pdf or word document with the help of ProProfs knowledge base software.
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ProProfs Knowledge Base video
ProProfs Knowledge Base video
ProProfs Knowledge Base Software - Analyze knowledge base performance report easily: It provide meaningful insights into your article’s performance by giving you an overview of total number of searches, failed searches, poorly rated articles, and much more.
ProProfs Knowledge Base Software - ProProfs knowledge base WYSIWYG editor: You can write, edit as well as upload content and you can also upload existing PDF, word docs, and PPTs right into your document.
ProProfs Knowledge Base Software - Assign roles and permissions in your knowledge base:  You can allot roles such as administrator, editor, viewer, and contributor to different individuals and groups.
ProProfs Knowledge Base Software - ProProfs Knowledge Base software supports multiple languages. You can publish your knowledge base articles in many languages according to your targeted audiences.
ProProfs Knowledge Base Software - ProProfs Knowledge Base Software offers variety of KB templates. You can easily use your favorite template and get started.
ProProfs Knowledge Base Software - ProProfs Knowledge Base offers a smooth Google-like search experience. Powerful search mechanism  provides autocomplete suggestions as users start typing in the search bar
ProProfs Knowledge Base Software - You can easily upload your article in google doc, pdf or word document with the help of ProProfs knowledge base software.

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Reviews

Overall rating

4.7 /5
(28)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 28
Uttam Kumar
Uttam Kumar
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Accessible and Secure Knowledge Base

Reviewed on 2023/08/23

I have mainly used it to share information with different audiences, such as internal staff,...

I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards.

Pros

ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security.

Cons

I have nothing to dislike but would appreciate even simpler context-sensitive help.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Flexible Knowledgebase Software for Managing Multiple Sites

Reviewed on 2020/01/09

Pros

Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily.
Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate

Cons

Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

Alternatives Considered

Salesforce Marketing Cloud and Help Scout

Reasons for Switching to ProProfs Knowledge Base

ProProfs Knowledgebase had the most value, flexibility and advanced features for the price.

Response from ProProfs

Thanks for sharing your views on ProProfs knowledge base.

Valerie
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

ProProfs needs to add features to their software to keep up with Thinkific

Reviewed on 2021/08/22

The training platform is very expensive for what you get and the quiz maker is equally expensive...

The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed.

Pros

I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features.

Cons

I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled.

Deepak
Deepak
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

With Contextual Help, user experience has improved a lot!

Reviewed on 2023/09/26

We were overwhelmed with support requests for common issues that could easily be solved. With...

We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction.

Pros

I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups.

Cons

While the contextual help is extensive, there might be room for adding more tooltips or pop-ups.

Shruti
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User-Friendly & Versatile Software

Reviewed on 2023/06/23

The intuitive interface and user-friendly editor have made the tool accessible to team members with...

The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity.

Pros

From the moment we started using the software, their support team has been responsive, knowledgeable, and dedicated to resolving any issues or queries we had. Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive.

Cons

The reporting and analytics features could be more robust, providing deeper insights into user engagement and content performance.

Showing 5 reviews of 28 Read all reviews

ProProfs Knowledge Base FAQs

Below are some frequently asked questions for ProProfs Knowledge Base.

ProProfs Knowledge Base offers the following pricing plans:

  • Starting from: US$79.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

1. Free Plan: Free (1 Author & up to 25 pages) 2. Business Plan: Monthly Billing $79 per author/month, Monthly Billing $49 per author/month if billed annualy

ProProfs Knowledge Base has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ProProfs Knowledge Base supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

ProProfs Knowledge Base supports the following devices:

ProProfs Knowledge Base integrates with the following applications:

Disqus, Freshdesk, Google Analytics 360, Jira, LiveChat, Lucidchart, Microsoft Azure, Olark, ProProfs Chat, Salesforce Starter, Slack, Tidio, Wufoo, Zendesk Suite

ProProfs Knowledge Base offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ProProfs Knowledge Base.