Sprinklr Social

Social media management, analytics & strategy planning.

About Sprinklr Social

Sprinklr's social CRM and social governance modules can be used to manage all your social profiles from one single platform. The Social Engagement product by Sprinklr can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.

Use Sprinklr's social listening insights to monitor competition, track audience engagement, and measure sentiment, moods, and market trends. Social publishing can be used to create, share and target content. The editorial calendar and organizational compliance and approval rules can be used to ensure consistent content and brand messaging. All your sourced and produced content can be protected using the social asset management module. Share and reuse successful content and identify the best performing content and content producers.

Sprinklr can be used to collaborate on social campaigns, from design to launch. Use reporting metrics from multiple channels to show the effectiveness of your content on ROI. You can also use Sprinklr to build social apps, as well as to monitor social activity from any mobile device, anywhere and anytime.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Sprinklr Social

Key benefits of Sprinklr Social

- Sprinklr supports Twitter, Facebook, Snapchat, LinkedIn, Google+, YouTube, Instagram, Foursquare, Flickr, Slideshare, Tumblr, WordPress, Zendesk, Livechat, Bazaar Voice, Survey Monkey, Clarabridge, Sina Weibo, Tencent Weibo, Renren, and VK.

- Slice and dice drill-down queries that can be immediately saved and “injected” into conversation or reporting dashboards for subsequent examination.

- Use Sprinklr to track campaigns and conversions, optimize conatent placement and deployment.

- Build a 360 degree profile views of your customers over time and across hundreds of channels by integrating a Social CRM

- Build your own custom social apps and run A/B testing, as well as having access to a selection of ready-to-go apps. Schedule deployment and manage app versioning.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba and 72 others

Supported Languages

English, French, German, Japanese, Portuguese and 1 others

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Sprinklr Social

Images

Sprinklr Social Software - Campaign overview
Sprinklr Social Software - User permissions
Sprinklr Social Software - Content delivery workflows
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Sprinklr Social Software - Campaign overview
Sprinklr Social Software - User permissions
Sprinklr Social Software - Content delivery workflows
Sprinklr Social Software - Content compliance approvals

Features

Total features of Sprinklr Social: 138

  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Activity/News Feed
  • Advertising Management
  • Advocate Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Automated Routing
  • Behavior Analytics
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • For Sales/Marketing
  • For iPad Devices
  • Gamification
  • Help Desk Management
  • Image Editing
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Keyword Filtering
  • Knowledge Base Management
  • Language Detection
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Post Scheduling
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Version Control
  • Virtual Assistant
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4,2 /5
(76)
Value for Money
4,0/5
Features
4,3/5
Ease of Use
3,8/5
Customer Support
4,0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 76
Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlining Your Marketing Plan

Reviewed on 2022/02/21

As a result, the program's original concerns about rigorous reporting requirements and multi-channel...

As a result, the program's original concerns about rigorous reporting requirements and multi-channel marketing campaign analytics have been alleviated by the experience. Campaign attribution and return on investment analysis have been made much easier thanks to the tool's ease of use for myself and my colleagues.

Pros

Social media and marketing management are the primary functions of Sprinklr in our communications department. However, we do use it to communicate relevant information with other divisions of our organization. It includes a wide range of reporting options. Planning and rearranging our daily, weekly, and monthly routines have become automatic for us. Customer service is quick to answer our questions and aid us in solving any problems that may arise.

Cons

Platform APIs do not support some features, such as Instagram story videos. You may have to give up Sprinklr and use native apps in some cases because of this lack of support. It's not cheap to use Sprinklr if you're a big brand that needs to run a lot of listening queries.

Daniel
Overall rating
  • Industry: Retail
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Awesome social automation platform. Insane amount of features, and plenty of customizable...

Reviewed on 2017/06/13

Pros

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.

Cons

The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Sprinklr is trying to be too many things at the same time.

Reviewed on 2017/11/09

Pros

It's very extensive as a publishing and monitoring platform, but one runs the risk of getting lost in the proverbial forest. Custom dashboards for monitoring, custom dashboards for reporting, it has a steep learning curve. But once you're in, it's one of the most in-depth monitoring platforms available.

Cons

Steep learning curve, tries to be too many things at the same time without ever really focusing on one element. Customer support is mediocre at best.

Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic Social Media Management Software

Reviewed on 2020/09/17

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the...

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that. If you're just starting out in social or have a small business, this may not be the software for you. But if youre a mid size company and above, Sprinklr is awesome.

Pros

The part of Sprinklr that I loved the most was their reporting. Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools. I never had to have anything extra to help track our social media engagements.

Cons

The social listening feature on Sprinklr is ok. Their listening software does as pretty good job or tracking mentions on social but if you want to track the whole internet, you're going to need some extra help.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 5 001–10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Soup-to-nuts social CMS tool

Reviewed on 2019/05/24

We have been very happy with our Sprinklr partnership - if your company has the budget to support...

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Pros

Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.

Cons

Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.

Showing 5 reviews of 76 Read all reviews

Sprinklr Social FAQs

Below are some frequently asked questions for Sprinklr Social.

Sprinklr Social offers the following pricing plans:

  • Free Trial: Not Available

Contact sales or request a tour for more product pricing information.

Sprinklr Social has the following typical customers:

201–500, 501–1 000, 1 001–5 000

Sprinklr Social supports the following languages:

English, French, German, Japanese, Portuguese, Spanish

Sprinklr Social supports the following devices:

Android (Mobile), iPhone (Mobile)

Sprinklr Social integrates with the following applications:

Adjust, Adobe Analytics, Adobe Commerce, Adobe Experience Manager, AppsFlyer, BL.INK, Bazaarvoice, Beckon, Bitly, Bronto Marketing Platform, Canary, Chargify, Domo, FormAssembly, Google Analytics 360, Google Data Studio, Haptik, HubSpot Marketing Hub, Jive, Kochava, LinkedIn for Business, Mailchimp, Mailchimp Transactional Email, Marketo Engage, Marketo Sales Connect, MediaValet, Meta for Business, Microsoft Power BI, Microsoft Power BI - BI - JourneyTEAM (Reseller), Oracle Eloqua, Oracle Responsys, PowerReviews, SAP Service Cloud, Salesforce Service Cloud, Shopify, Snapchat, Stripe, Tableau, Trustpilot, Twitter, WordPress, Zendesk Suite

Sprinklr Social offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Related categories

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