Sysomos

Social Media Monitoring Software and Analytics Tool

4,5 /5 (15 reviews) Write a Review!

Sysomos Overview

What is Sysomos?

Sysomos combines a number of products to make up a full suite of social media monitoring and reporting tools. Sysomos MAP - Media Analysis Platform - uses a customizable and spam-free database to display real-time metrics on billions of social media conversations. Content is displayed from blogs, social networks, Twitter, YouTube, wikis, message boards, video sharing sites, and news sources from up to 2 years before.

Sysomos MAP can be used to indentify key influencers, to get detailed geographic and demographic information on fans and determine the sentiment of conversations. Competitive analysis allows you to compare your reach, share of voice and brand impact against different brands and topics.

Sysomos Heartbeat provides real-time, continuously updated snapshots of social conversations. The product can be used to measure key metrics based around sentiment, to engage with influencers and to carry out competitive comparisons. See where conversations are happening by country, state or city, and breakdown conversations by gender and profession. Sysomos covers all major social media sources and can capture conversations in multiple languages.

Sysomos Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Request a Demo online or contact the sales team for product package pricing


Sysomos Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom
Supported Languages
English

Media

Sysomos video Sysomos screenshot: Sysomos screenshot:

Sysomos Reviews

Sysomos Reviews

Overall rating
4,5
/
5
Excellent
9

Very good
4

Average
2

Poor
0

Terrible
0

Value for Money
4,1
Features
4,4
Ease of Use
4,4
Customer Support
3,6
87% recommended this app
Javier victor marian B.

best monitoring media software

best tool for monitoring media outlets in latin america!


Vishal B.

Simplest listening and Monitoring tool i ever used

When I was a fresher I first used Sysmos and it helps me in understanding basics about listening and monitoring, It is very easy to use and query formation in Sysomos is very simple. One thing which i like about it is that its data tagging accuracy is far better than other tools


Michael W.

Meltwater Review

It's been great. The customer service and walkthrough they provided was great customer service.


Emily F.

Affordable but over hyped and not suitable for a large company


Gaurav M.

An awesome Social Media Listening tool for Twitter

I have been using Sysomos for almost 2 years and it has never failed to surprise me. The tool is fun to work with Twitter data however it lags when we are looking for Facebook, Blogs, Forums and Instagram mentions.
The tool is good for realtime campaign monitoring.
Downside: The customer support is not that responsive when you encounter any issue with tool like data lapse etc.

Overall it is good product when your prime focus is to monitor Twitter conversations on web.


Javier victor marian B.
Industry: Public Relations & Communications
Company size: 11-50 Employees

best monitoring media software

Used Daily for 2+ years
Reviewed on 2019/07/21
Review Source: Capterra

best tool for monitoring media outlets in latin america!

Pros

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Vishal B.
Industry: Information Technology & Services
Company size: 501-1 000 Employees

Simplest listening and Monitoring tool i ever used

Used Daily for 6-12 months
Reviewed on 2019/07/29
Review Source: Capterra

When I was a fresher I first used Sysmos and it helps me in understanding basics about listening and monitoring, It is very easy to use and query formation in Sysomos is very simple. One thing which i like about it is that its data tagging accuracy is far better than other tools

Pros

First of all, it is very simple to use, user-friendly and quite good for small and medium companies.
Data mining is very simple in it and one can extract data very easily. It covers almost everything like hashtag analysis, Demographics analysis and word cloud analysis. Data accuracy is also quite good than others. Data extracted from Sysomos has multilayer topics, it provides much information. In short, it is a very important tool for a newbie, it will help in understanding the basics of listening and monitoring

Cons

there was a time when it used to extract data from many sources but now it only provides a chunk from twitter. Sometimes it has issues with data accuracy and time zone and the last thing is that it provides a limited amount of data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Michael W.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

Meltwater Review

Used Daily for 1-5 months
Reviewed on 2020/10/06
Review Source: Capterra

It's been great. The customer service and walkthrough they provided was great customer service.

Pros

It's a one-size-fits-all for running social channels. The ability to schedule, check analytics and build lists is unmatched.

Cons

There's not much not to like. I do wish that meltwater app and meltwater engaged were within the same platform for ease of use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emily F.

Affordable but over hyped and not suitable for a large company

Used Daily for 1-5 months
Reviewed on 2018/03/12
Review Source: Capterra

Pros

I worked for a large automotive company and moved from NetBase to Sysomos due to cost and ease of use. Sysomos is certainly easy to use and fulfills the basic needs of a small to medium size business - I don't think it's ideal if you have to dive into analytics and provide in depth numbers. If that's the case, Sysomos is not for you.

Cons

I found that Sysomos wasn't delivering the analytics that execs were looking for and there was a lot of manual work that went into it.

The content planning side of the software seemed promising until I had to use it daily and dealt with glitches of the screen freezing or not being able to scroll up/down. When presenting content to client and using Sysomos, I was embarrassed.

Training was not great, there were so many things he missed out on and we found out later on that we were not using the software to it's absolute fullest due to poor training.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Gaurav M.
Industry: Online Media
Company size: 51-200 Employees

An awesome Social Media Listening tool for Twitter

Used Daily for 2+ years
Reviewed on 2017/02/14
Review Source: Capterra

I have been using Sysomos for almost 2 years and it has never failed to surprise me. The tool is fun to work with Twitter data however it lags when we are looking for Facebook, Blogs, Forums and Instagram mentions.
The tool is good for realtime campaign monitoring.
Downside: The customer support is not that responsive when you encounter any issue with tool like data lapse etc.

Overall it is good product when your prime focus is to monitor Twitter conversations on web.

Pros

1. Strong Twitter Monitoring
2. Effective Real Time Tracking

Cons

1. Poor customer support
2. Not so good traditional media tracking

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,1/10
Based on 15 user ratings
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Sysomos Pricing

Sysomos Pricing

Starting from
N/A
Free Trial
Value for money

Request a Demo online or contact the sales team for product package pricing

Request a Demo online or contact the sales team for product package pricing

Value for Money
4,1/5
Based on 15 user ratings
Compare value for money rating with alternatives
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Sysomos Features

Sysomos Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,4/5
Based on 15 user ratings
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Categories

Additional information for Sysomos

Additional information for Sysomos

Key features of Sysomos

  • Access to full Twitter Firehose
  • Ad-Hoc Querying
  • Automated sentiment and geo-demographics
  • Boolean syntax for complex queries
  • Capture conversations in multiple languages
  • Competitive Analysis
  • Connect with Google Analytics
  • Engagement Workflow
  • Exportable reports
  • Four-step spam-filtering process
  • Historical Content
  • Key Influencers
  • Key Metrics Measurement
  • Manage and moderate Facebook pages
  • Real-time monitoring of brands and products
  • Reporting via email, dashboard widgets, PDF reports and CSV
  • Sentiment Analysis
  • Sysomos' workflow and Social CRM
  • Text Analytics
  • User-defined Dashboards

Benefits

- Capture conversations in multiple languages with the ability to translate.

- Define social media monitoring queries properly with Boolean words like OR, AND or NOT, relevant and critical conversations surface.

- Four-step spam-filtering process that filters out the "noise" from a variety of social media conversations dating back up to 2 years.

- Export reports via via email, dashboard widgets, PDF reports and CSVs

- Link all your Twitter accounts and Facebook fan pages, as well as your Google Analytics account.

Sysomos FAQs

Sysomos FAQs

Below are some frequently asked questions for Sysomos.

Q. What type of pricing plans does Sysomos offer?

Sysomos offers the following pricing plans:

Free Trial: Not Available

Request a Demo online or contact the sales team for product package pricing

Q. What are the main features of Sysomos?

Sysomos offers the following features:

  • Access to full Twitter Firehose
  • Ad-Hoc Querying
  • Automated sentiment and geo-demographics
  • Boolean syntax for complex queries
  • Capture conversations in multiple languages
  • Competitive Analysis
  • Connect with Google Analytics
  • Engagement Workflow
  • Exportable reports
  • Four-step spam-filtering process
  • Historical Content
  • Key Influencers
  • Key Metrics Measurement
  • Manage and moderate Facebook pages
  • Real-time monitoring of brands and products
  • Reporting via email, dashboard widgets, PDF reports and CSV
  • Sentiment Analysis
  • Sysomos' workflow and Social CRM
  • Text Analytics
  • User-defined Dashboards

Q. Who are the typical users of Sysomos?

Sysomos has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Sysomos support?

Sysomos supports the following languages:

English

Q. What type of pricing plans does Sysomos offer?

We do not have any information about what Sysomos pricing plans

Q. Does Sysomos support mobile devices?

We do not have any information about what devices Sysomos supports

Q. What other apps does Sysomos integrate with?

Sysomos integrates with the following applications:

Beckon, Domo, Khoros Marketing, Klipfolio

Q. What level of support does Sysomos offer?

Sysomos offers the following support options:

Phone Support, Video Tutorials