Sysomos

Sysomos

Social Media Monitoring Software and Analytics Tool

4.4/5 (12 reviews)

Sysomos Overview

Sysomos combines a number of products to make up a full suite of social media monitoring and reporting tools. Sysomos MAP - Media Analysis Platform - uses a customizable and spam-free database to display real-time metrics on billions of social media conversations. Content is displayed from blogs, social networks, Twitter, YouTube, wikis, message boards, video sharing sites, and news sources from up to 2 years before.

Sysomos MAP can be used to indentify key influencers, to get detailed geographic and demographic information on fans and determine the sentiment of conversations. Competitive analysis allows you to compare your reach, share of voice and brand impact against different brands and topics.

Sysomos Heartbeat provides real-time, continuously updated snapshots of social conversations. The product can be used to measure key metrics based around sentiment, to engage with influencers and to carry out competitive comparisons. See where conversations are happening by country, state or city, and breakdown conversations by gender and profession. Sysomos covers all major social media sources and can capture conversations in multiple languages.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Business size

S
M
L

Markets

Asia, Canada, Europe, Latin America, United Kingdom, United States

Supported Languages

English

Sysomos Reviews

Overall rating
4.4/5
83% positive reviews
7
Excellent
3
Very good
2
Average
0
Poor
0
Terrible
Vishal B.

Simplest listening and Monitoring tool i ever used

Used Daily for 6-12 months
Reviewed on 2019/07/29
Review Source: Capterra

When I was a fresher I first used Sysmos and it helps me in understanding basics about listening and monitoring, It is very easy to use and query formation in Sysomos is very simple. One thing which i like about it is that its data tagging accuracy is far better than other tools

Pros

First of all, it is very simple to use, user-friendly and quite good for small and medium companies.
Data mining is very simple in it and one can extract data very easily. It covers almost everything like hashtag analysis, Demographics analysis and word cloud analysis. Data accuracy is also quite good than others. Data extracted from Sysomos has multilayer topics, it provides much information. In short, it is a very important tool for a newbie, it will help in understanding the basics of listening and monitoring

Cons

there was a time when it used to extract data from many sources but now it only provides a chunk from twitter. Sometimes it has issues with data accuracy and time zone and the last thing is that it provides a limited amount of data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Javier victor marian B.

best monitoring media software

Used Daily for 2+ years
Reviewed on 2019/07/21
Review Source: Capterra

best tool for monitoring media outlets in latin america!

Pros

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Gaurav M.

An awesome Social Media Listening tool for Twitter

Used Daily for 2+ years
Reviewed on 2017/02/14
Review Source: Capterra

I have been using Sysomos for almost 2 years and it has never failed to surprise me. The tool is fun to work with Twitter data however it lags when we are looking for Facebook, Blogs, Forums and Instagram mentions.
The tool is good for realtime campaign monitoring.
Downside: The customer support is not that responsive when you encounter any issue with tool like data lapse etc.

Overall it is good product when your prime focus is to monitor Twitter conversations on web.

Pros

1. Strong Twitter Monitoring
2. Effective Real Time Tracking

Cons

1. Poor customer support
2. Not so good traditional media tracking

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

I really enjoyed using Sysomos! It was easy to get set up and researching for our office.

Used Daily for 6-12 months
Reviewed on 2018/03/07
Review Source: Capterra

It assisted with understanding customer needs, how they use our product, and developing our line.

Pros

It helped organize and visually represent data for our online presence, determine how to expand our product line, and track customer sentiment.

It is quite robust. If you really get it going you can track industry activity as it starts to trend.

Cons

It took a while to learn. There are videos to assist, and but the system is quite robust.
It is on the pricey side.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Social Listening made Easy and Fun

Used Daily for 1-5 months
Reviewed on 2019/08/18
Review Source: Capterra

As a strategist in an international marketing and advertising agency, Sysomos was a crucial tool to gauge and extract information from social platforms and update our clients and also use the gathered insights for our campaigns.

It is recommended as it gives an integrated platform to get social analytics and create actionable customer engagement opportunities.

Pros

Sysomos is a comprehensive software that gives a complete overview to get insights from social listening. it also has features that enable visualising data in diagrams and charts to get more information from the data.

Cons

Sometimes it can get confusing as the format and layout might get a little cluttered and not so easy to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Sysomos Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Request a Demo online or contact the sales team for product package pricing

Sysomos Features

  • Monitoring

  • A/B Testing
  • API
  • Activity Dashboard
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing Management
  • Engagement Analytics
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Sysomos

Key features of Sysomos

  • Access to full Twitter Firehose
  • Ad-Hoc Querying
  • Automated sentiment and geo-demographics
  • Boolean syntax for complex queries
  • Capture conversations in multiple languages
  • Competitive Analysis
  • Connect with Google Analytics
  • Engagement Workflow
  • Exportable reports
  • Four-step spam-filtering process
  • Historical Content
  • Key Influencers
  • Key Metrics Measurement
  • Manage and moderate Facebook pages
  • Real-time monitoring of brands and products
  • Reporting via email, dashboard widgets, PDF reports and CSV
  • Sentiment Analysis
  • Sysomos' workflow and Social CRM
  • Text Analytics
  • User-defined Dashboards

Benefits

- Capture conversations in multiple languages with the ability to translate.

- Define social media monitoring queries properly with Boolean words like OR, AND or NOT, relevant and critical conversations surface.

- Four-step spam-filtering process that filters out the "noise" from a variety of social media conversations dating back up to 2 years.

- Export reports via via email, dashboard widgets, PDF reports and CSVs

- Link all your Twitter accounts and Facebook fan pages, as well as your Google Analytics account.

Sysomos FAQs

Below are some frequently asked questions for Sysomos.

Q. What type of pricing plans does Sysomos offer?

Sysomos offers the following pricing plans:

Free Trial: Not Available

Request a Demo online or contact the sales team for product package pricing

Q. What are the main features of Sysomos?

Sysomos offers the following features:

  • Access to full Twitter Firehose
  • Ad-Hoc Querying
  • Automated sentiment and geo-demographics
  • Boolean syntax for complex queries
  • Capture conversations in multiple languages
  • Competitive Analysis
  • Connect with Google Analytics
  • Engagement Workflow
  • Exportable reports
  • Four-step spam-filtering process
  • Historical Content
  • Key Influencers
  • Key Metrics Measurement
  • Manage and moderate Facebook pages
  • Real-time monitoring of brands and products
  • Reporting via email, dashboard widgets, PDF reports and CSV
  • Sentiment Analysis
  • Sysomos' workflow and Social CRM
  • Text Analytics
  • User-defined Dashboards

Q. Who are the typical users of Sysomos?

Sysomos has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Sysomos support?

Sysomos supports the following languages:

English

Q. What type of pricing plans does Sysomos offer?

We do not have any information about what Sysomos pricing plans

Q. Does Sysomos support mobile devices?

We do not have any information about what devices Sysomos supports

Q. What other apps does Sysomos integrate with?

Sysomos integrates with the following applications:

Beckon, Domo, Klipfolio, Spredfast

Q. What level of support does Sysomos offer?

Sysomos offers the following support options:

Phone Support, Video Tutorials