FieldEZ

FieldEZ

#1 Most Affordable Field Service Management Software

4.8/5 (63 reviews)

FieldEZ Overview

FieldEZ field service management software is a full-suite of tools designed for end-to-end operations of small to medium sized field teams. FieldEZ has an extensive lists of modules for : advanced scheduling, work order management, invoicing & billing, attendance management, leave management, SLA management, Customer feedback capture and feedback and more.

FieldEZ also has advanced features including auto-scheduling, route optimization, business process configuration and customization as well as integration to other software like QuickBooks and Salesforce CRM.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, India, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

FieldEZ Reviews

Overall rating
4.8/5
98% positive reviews
53
Excellent
9
Very good
1
Average
0
Poor
0
Terrible
Mahadevan K.

It is very easy to use and giving more front end customisation feature.

Used Daily for 2+ years
Reviewed on 2018/05/02
Review Source: Capterra

Pros

This software reduces our call coordinator time to follow up field support team as it will give immediate filed updates through mobile app. We can track our filed support team to get more productivity. It is very easy to do front end customization whenever requires.

Cons

We are expecting more in-built reporting feature from the tool. For online e-reports , it would be good if we have online template like XML format template within tool to customise and create instead using Adobe software to create the form.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Abdul H.

Best App to Handle the Field Call and also Help to achieve the SLA

Used Daily for 2+ years
Reviewed on 2018/05/04
Review Source: Capterra

Pros

Attaching the CCFR and Camera Option which will help to identify the Spare and this will help us to take necessary action on call

Cons

Some time after doing backup in server Sync getting stop due to tis engineer are not able to see the new call landing to there portal and also we are notable to close the call as well this need to be fixed at the earliest

Rating breakdown

Value for Money
Ease of Use
Customer Support

Balaji S.

Easy to Use

Used Daily for 1+ year
Reviewed on 2017/11/20
Review Source: GetApp

Pros

It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files. So many things. Tasks can exist in multiple locations for genius organizing, time logs with comments... never ending features. 99% rock solid. This is very useful for Sales and service - Field person's.

Cons

Can't make workspaces publicly viewable Expensive if you want all the features.
Hard to get even a small non profit discount.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Awesome App for to keep attendance records offline/online

Used Daily for 2+ years
Reviewed on 2018/06/07
Review Source: Capterra

Pros

The features like online/offline attendance, tracking, and offline sync, to track the customer location accurate on the map. Easy to apply leave and claim the expense.

Cons

General bugs fixes and waiting for more features updates to make the work more and more easier for user and improve the iPad efficiency

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sujit S.

Very good app.

Used Daily for 2+ years
Reviewed on 2018/05/02
Review Source: Capterra

Can track calls easily and search easily backdated calls. Can search history easily.

Pros

User friendly. Can use anyone without any hesitation. Very useful to track any user. Calls can search very easily.

Cons

Sometimes shutdown automatically.
Overall great app for field work employees. Only take more battery when app is in use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

FieldEZ Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

30-Day Free | No setup costs | No minimum user requirement | Volume discounts for large user base

FieldEZ Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Audit Trail
  • Document Storage
  • Inventory Management

Additional information for FieldEZ

Key features of FieldEZ

  • Attendence management through mobile
  • Bank grade security for access and storage
  • Billing
  • CRM
  • Customer Feedback and Signature
  • Customized Reporting
  • Customized workflows - easy to configure
  • Dashboards
  • Drag-and-Drop scheduling
  • Electronic Payments
  • Invoicing
  • Job Scheduling
  • Map based features
  • QuickBooks Integartion + other accounting software
  • Quote Management
  • Real-time job tracking
  • Salesforce Integration + other CRM and ERP
  • Work Order Management
  • Works in Offline mode
  • Works on any mobile phone and tablet

Benefits

INCREASE REVENUE:
*Better efficiency - you employees do more jobs in lesser time, and with better first-fix rates
*Reduce your service team's paperwork : improve morale, and employee retention

REDUCE COSTS:
*We have apps that work on any device : iOS, Android, Windows, Java - so that you use the best device for your exact requirement
*Optimise your field team - schedule and track your team in real-time

EXCITE CUSTOMERS:
* Reach customer and resolve quicker
* Gather feedback and alert manager on any service concerns instantly
* Invoice and bill directly from your mobile device.
* Electronic payments on mobile

GetApp Analysis

FieldEZ is an operations management software application that allows service engineers and the heads of their respective departments to track resources in real-time, gather instant customer feedback and invoice directly from popular mobile platforms such as Android, Windows Mobile and iOS. It can help you track requests geographically, optimize routes and dynamically guide agents with detailed driving instructions, instantly gather feedback and update the status of any issue with the inclusion of media.

Although the application and its features are completely cloud-based, it can be used offline too for scheduling and assignment tasks as well as custom reports and integration with a wide collection of accounting and ERP software tools. All this forms the basis for a better service efficiency by reducing the paperwork needed, while increasing your reactivity and first-fix rates.

FieldEZ main dashboard.

What is FieldEZ?

FieldEZ is a cross-platform field service management solution that takes full advantage of your field agents’ mobile devices to decisively increase your revenue while decreasing your running costs. This is achieved through the more efficient handling of your resources as engineers are tracked real-time via GPS and their routes get optimized geographically.

All tasks can be dragged and dropped in the application’s intuitive calendar, making dynamic scheduling with live updating possible. This way service engineers can be assigned with tasks according to their location and skills and thus making your services more efficient and your customers way happier.

The financial part of your services are also covered and enhanced by FieldEZ as the software allows agents to perform billing and invoicing actions, check electronic payments and get updated for due payments. All financial related processes are protected under a solid security layer that keeps all related data private.

An agent's position change during the last few hours.

FieldEZ Main Features

Drag ‘n Drop Scheduler

One of FieldEz’s main conveniences is its easy to use scheduler that syncs with all engineers’ mobile devices to provide a live prospectus for the day, or just for the upcoming tasks of each employee. Every agent can check his/her schedule live using a mobile phone and can receive updates and notifications when a change is made.

Every task/action is represented by a coloured card that the user can drag and drop on the corresponding row with every row representing the time schedule of an employee for the day. The different colours indicate different type of actions such as work, status, arrival and dispatch times etc.

Scheduling the day for a team on FieldEZ

Real-Time Tracking

The seer power behind the software hides in its ability to track engineers via GPS and in real-time. This allows coordinators to plan tasks according to skills and position, and change the schedule dynamically to better accommodate arisen needs. Monitoring employees and actually measuring their efficiency is another benefit that derives from this feature.

Agents can update supervisors of their current positions and when they arrive or depart from the location of a customer, while supervisors can also check the history of an agent and check their course during a period. All this militates to a way lower mileage for the agents, thus greatly lowering the fuel costs for the companies that use the software.

History of actions and their positions for a certain engineer.

Customer Feedback Access

FieldEZ gives managers the opportunity to instantly get a status report of a finished or unfinished task, along with the customer feedback that comes with it. This way, engineers and their services can be evaluated in a proper and irrefutable way and customers are delighted by the feeling that their comments actually reach heads of departments.

The form that is sent to the supervisors after the completion of a task is comprehensive in information and detailed in data, so that every aspect of the issue is reflected clearly.

The reporting form that notifies supervisors of completed actions.

Intuitive Metrics

All data and logs are recorded and kept in the cloud or local servers for the automatic creation of intuitive metrics and diagrams that further reflect the efficiency of your workflow for reporting purposes.

Another important use for these metrics is the ability to precisely locate problematic areas and unproductive employees, and take action immediately to avoid the further wasting of resources. Using this feature, managers can highlight the importance of their work and the actual results that their various positive interventions have.

Graphs and diagrams showing critical info in an intuitive way.

Billing and Invoicing

Companies can lose significant portions of their employee’s time and resources when using traditional billing and invoicing methods that may only add to their customers inconvenience. Having the possibility to serve this critical need right on the field is of critical importance to the overall efficiency and customer pleasure.

With FieldEZ, agents can print receipts after connecting to a printer via Bluetooth, receive card payments, capture finger prints, verify transactions and even connect to Square, Paypal, Intuit or Ezetap card terminal by using any mobile device and platform.

A set of screens from the mobile app regarding payment actions.

FieldEZ Integrations

FieldEZ integration abilities make the application a valuable part of your company’s technological infrastructure and a seamlessly working tool that can export logs and data to other reporting or financial related software solutions.

The platform is compatible with many ERP and CRM solutions like the widely used Salesforce, QuickBooks and Sage. Integration with custom software solutions and offline (Flat File through FTP) is also possible.

FieldEZ Pricing

FieldEZ is free to use for 30 days and after the trial period is over it costs 20$ per user per month. The mobile application for all platforms is free to download and install and all related updates and new features that come with them are also free of charge.

FieldEZ Bottom Line

  • Work Order Management on-the-go

  • Scheduling and Dispatch

  • GPS Tracking, Mapping & Routing

  • Reporting, List Views and Dashboards

  • Wide Integration

FieldEZ FAQs

Below are some frequently asked questions for FieldEZ.

Q. What type of pricing plans does FieldEZ offer?

FieldEZ offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: One Time License, Subscription

Free Trial: Available

30-Day Free | No setup costs | No minimum user requirement | Volume discounts for large user base

Q. What are the main features of FieldEZ?

FieldEZ offers the following features:

  • Attendence management through mobile
  • Bank grade security for access and storage
  • Billing
  • CRM
  • Customer Feedback and Signature
  • Customized Reporting
  • Customized workflows - easy to configure
  • Dashboards
  • Drag-and-Drop scheduling
  • Electronic Payments
  • Invoicing
  • Job Scheduling
  • Map based features
  • QuickBooks Integartion + other accounting software
  • Quote Management
  • Real-time job tracking
  • Salesforce Integration + other CRM and ERP
  • Work Order Management
  • Works in Offline mode
  • Works on any mobile phone and tablet

Q. Who are the typical users of FieldEZ?

FieldEZ has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does FieldEZ support?

FieldEZ supports the following languages:

English

Q. What type of pricing plans does FieldEZ offer?

FieldEZ has the following pricing plans:

One Time License, Subscription

Q. Does FieldEZ support mobile devices?

FieldEZ supports the following devices:

Android, iPhone, iPad

Q. What other apps does FieldEZ integrate with?

FieldEZ integrates with the following applications:

Ameyo, Freshdesk, MYOB Essentials, Marketo, Oracle CRM On Demand, QuickBooks Online, SAP CRM, Sage 50cloud, Xero, Zoho CRM

Q. What level of support does FieldEZ offer?

FieldEZ offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials