Solid Commerce

Inventory management software for eCommerce market places

3,3 /5 (23 reviews) Write a Review!

Solid Commerce Overview

What is Solid Commerce?

The inventory management features of SolidCommerce allow you to view and control your entire inventory from one location. You can decide on what marketplaces you want your stock to appear, the quantities to be made visible and the quantities to be withheld, to increase buyer urgency. You can also use the software to manage your vendors' inventory and warehouses, with automatic syncing between SolidCommerce and your vendors' systems.

Manage your pricing with tools to set various pricing rules for different marketplaces that are designed to match or compete with other vendors. You can also use SolidCommerce to better manage your shipments and avoid overlap, with features such as shipping rules setting for automatic label printing, bar code scanning, packing slip generation and automatic marketplace syncing.

An exclusive feature of SolidCommerce is the ability to create kit listings. These kit listings can be made with your own unique combination of products. You can offer discounts on these kits and manage kit inventory levels and shipments in the same way as individual items. The software uses data retrieval and archival to generate reports on your best and worst sellers, the efficiency of your order to delivery process, as well as financial reports and shipping logs.

Solid Commerce Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Packages start at 0.5% with Flat Rate options for Enterprise clients.


Solid Commerce Features

Devices
Business size
S M L

Media

SolidCommerce Dashboard
SolidCommerce Amazon Repricer 2
SolidCommerce Amazon Repricer
SolidCommerce Inventory Management List
Solid Commerce video Solid Commerce screenshot: SolidCommerce Dashboard Solid Commerce screenshot: SolidCommerce Amazon Repricer 2 Solid Commerce screenshot: SolidCommerce Amazon Repricer Solid Commerce screenshot: SolidCommerce Inventory Management List

Solid Commerce Reviews

Solid Commerce Reviews

Overall rating
3,3
/
5
Excellent
9

Very good
4

Average
2

Poor
2

Terrible
6

Value for Money
3,2
Features
2,5
Ease of Use
2,8
Customer Support
2,7
57% recommended this app
Verified Reviewer

A great startup solution for omni-channel merchandising.


Jack M.

Great Software, Great People

I love SolidCommerce and I wouldn't be growing as a business if it were not for this software and these people. My account manager, Jonathan, is amazing: he has given me a tremendous amount of help navigating eBay, setting up feeds from my vendors, introducing me to new marketplaces, and he has even fixed a few issues we caused ourselves. Sometimes he is too busy and I call the support line, people get busy.

I love that there are easy ways to use Excel. It means I don't have to train new staff in a software package. I can give them a tool they already know, while having more advanced tools available for trained staff.

I started with just myself as a side business three years ago, now I have 8 full time people and 2 part-timers. I credit a lot of that growth to SolidCommerce. I am able to run eBay, Amazon, New Egg, and Sears as well as 5 web stores, all in SolidCommerce.

When I started, I was listing on eBay with a single small store. I used the listing and shipping pieces. Today I actually have orders that need management. Orders for my vendors are automatically routed to them, orders for us are organized into easy to read pick-lists, we use some bar coding functionality which is great, when I had an issue with NewEgg my account manager had NewEgg on the phone within minutes, my shipping process is super simple: discounted shipping, easy rules for choosing USPS/FedEx/UPS as needed, we are in the process of adding some additional lines of business because adding new vendors and stores is that easy. When I asked about adding a completely new marketplace, one that they don't support, I was immediately given instructions on a work around with my account manager actively helping me simplify the process. When I was thinking about selling internationally, out popped some training on the good, bad, and ugly that I needed to consider and who could help me.

Have there been bumps in the road? Absolutely but far less than I have had with any Microsoft product. Maybe that isn't the best compliment. But the software works. Like any software, every once in a while there is a hiccup.


Verified Reviewer

Not for High-Volume Sellers, Poor Support, Constant Bugs


Hiral P.

Multi Channel eCommerce Management

Keeping our inventory in-sync with all the channels is our main use, along with keeping the listing data updated across all the channels.


Kimberly W.

Feedback

I read a few reviews that stated Support no longer exist for Solid Commerce. I was hesitant about signing us for the service, but eventually realized that most companies are set up this way. When you purchase the basic service of Solid Commerce support agents are their via live chat email and service tickets. They can also be reached by requesting a phone call when you submit your ticket. While in my ten day trial period i needed to test this theory because i did not want to be apart of a service that i was not able to get ahold of someone. I am able to still reach support fairly quickly without a problem. Their support team works quickly to resolve all issues that I have. I am giving their team a 10 rating at this point.


Verified Reviewer
Industry: Retail
Company size: 11-50 Employees

A great startup solution for omni-channel merchandising.

Used Daily for Free Trial
Reviewed on 2019/01/31
Review Source: Capterra

Pros

Easy to use, and integrates well with the key players. Free trial period. Pricing is reasonable. Support is fast and responsive.

Cons

Missing one key element. Does not have a way to create a purchase order for your suppliers, has to be done thru spreadsheets. To be a complete solution, they need to have a way to create an order for your supplier, and a way to process that PO and receive the PO. I do believe this is a project they are working on and I will be back to check them out again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jack M.

Great Software, Great People

Reviewed on 2014/10/24
Review Source: Capterra

I love SolidCommerce and I wouldn't be growing as a business if it were not for this software and these people. My account manager, Jonathan, is amazing: he has given me a tremendous amount of help navigating eBay, setting up feeds from my vendors, introducing me to new marketplaces, and he has even fixed a few issues we caused ourselves. Sometimes he is too busy and I call the support line, people get busy.

I love that there are easy ways to use Excel. It means I don't have to train new staff in a software package. I can give them a tool they already know, while having more advanced tools available for trained staff.

I started with just myself as a side business three years ago, now I have 8 full time people and 2 part-timers. I credit a lot of that growth to SolidCommerce. I am able to run eBay, Amazon, New Egg, and Sears as well as 5 web stores, all in SolidCommerce.

When I started, I was listing on eBay with a single small store. I used the listing and shipping pieces. Today I actually have orders that need management. Orders for my vendors are automatically routed to them, orders for us are organized into easy to read pick-lists, we use some bar coding functionality which is great, when I had an issue with NewEgg my account manager had NewEgg on the phone within minutes, my shipping process is super simple: discounted shipping, easy rules for choosing USPS/FedEx/UPS as needed, we are in the process of adding some additional lines of business because adding new vendors and stores is that easy. When I asked about adding a completely new marketplace, one that they don't support, I was immediately given instructions on a work around with my account manager actively helping me simplify the process. When I was thinking about selling internationally, out popped some training on the good, bad, and ugly that I needed to consider and who could help me.

Have there been bumps in the road? Absolutely but far less than I have had with any Microsoft product. Maybe that isn't the best compliment. But the software works. Like any software, every once in a while there is a hiccup.

Response from Solid Commerce

Jack, Thanks for your review! Hopefully we will see you at SEMA/AAPEX next week (given your screen name). I am so happy that you feel that we contributed to your success so far. I am not sure which of our Jonathan's is your AM, we have several but I am sure as a group they will be happy to know they are getting internet loves :)

If there is a marketplace that we do not yet support and you find profitable, by all means reach out to any member of the executive team ... we add new marketplaces all of the time and I know I personally love hearing from clients on ways we can better support their business. No doubt your AM already mentioned it, but deeper data is invaluable as we make choices.

I hope you are enjoying the improved processing speeds, the (free) discounted shipping, and will enjoy the new UI that is rolling out in the coming weeks. Thanks again for your continued business and if there is anything we can do to make your experience better, please let us know!

Rating breakdown

Ease of Use
Customer Support

Verified Reviewer
Industry: Consumer Services
Company size: 11-50 Employees

Not for High-Volume Sellers, Poor Support, Constant Bugs

Used Daily for 1+ year
Reviewed on 2018/06/20
Review Source: Capterra

Pros

The eBay integration was stable most of the time. There is an Excel COM-add in for processing bulk changes.

Cons

Although they are polite, support is absolutely the worst. Tickets for major functionality issues most of the time are not answered for 7 days or more.

Lots of bugs that affect order flow, tracking/shipment information is not uploaded correctly, and updating products is a multi-step process that is very over-complicated. Inventory and pricing automation randomly shuts off and products will go out of stock without your knowledge. Reports that are supposed to be emailed to notify users of low-inventory or errors within the software are not sent.

One of our major shipment carriers is not supported by SolidCommerce so tracking does not get validated between Amazon, Walmart, and eBay.

Due to this we lost few $ in product because SolidCommerce's system was not acknowledging orders on Walmart - we shipped the orders, but the information was never sent by SolidCommerce to Walmart. Customers received product within two days, Walmart refunded after several days due to the missing shipment info from SolidCommerce.

In short, if you're a high-volume seller this service is expensive and the benefits are minimal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Hiral P.
Industry: Retail
Company size: 11-50 Employees

Multi Channel eCommerce Management

Used Daily for 2+ years
Reviewed on 2019/12/30
Review Source: Capterra

Keeping our inventory in-sync with all the channels is our main use, along with keeping the listing data updated across all the channels.

Pros

Integration for many marketplaces
Inventory management and sync capabilities
Open API for integration with other software

Cons

The UX feels very dated
New Marketplace setups can be tricky
Kitted products can become a challenge if more than 2 kits are required

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kimberly W.

Feedback

Reviewed on 2015/10/11
Review Source: Capterra

I read a few reviews that stated Support no longer exist for Solid Commerce. I was hesitant about signing us for the service, but eventually realized that most companies are set up this way. When you purchase the basic service of Solid Commerce support agents are their via live chat email and service tickets. They can also be reached by requesting a phone call when you submit your ticket. While in my ten day trial period i needed to test this theory because i did not want to be apart of a service that i was not able to get ahold of someone. I am able to still reach support fairly quickly without a problem. Their support team works quickly to resolve all issues that I have. I am giving their team a 10 rating at this point.

Rating breakdown

Ease of Use
Customer Support

User recommendation
5,6/10
Based on 23 user ratings
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Solid Commerce Pricing

Solid Commerce Pricing

Starting from
N/A
Free Trial
Value for money

Packages start at 0.5% with Flat Rate options for Enterprise clients.

Packages start at 0.5% with Flat Rate options for Enterprise clients.

Value for Money
3,2/5
Based on 23 user ratings
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Solid Commerce Features

Solid Commerce Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
2,5/5
Based on 23 user ratings
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Categories

Additional information for Solid Commerce

Additional information for Solid Commerce

Key features of Solid Commerce

  • Amazon Repricer
  • Amazon Seller Solution
  • Built-in business intelligence reports
  • Data export and retrieval
  • Integration with Volusion, 3dcart, Magento, and BigCommerce
  • Inventory Management
  • Kitting & Bundling
  • Listings Management
  • Order Management & Fulfillment
  • Overstock.com, Best Buy and Half.com
  • Price Management
  • Product Creation & Management
  • QuickBooks Integration
  • Rakuten.com Shopping/Buy.com
  • Sears Seller Solution
  • Vendor Inventory Management
  • Vendor Order Management
  • eBay Seller Solution

Benefits

- Amazon Seller Solution: Use this feature to manage variation listing, you can list one SKU to multiple ASINs. Use the

- Amazon Repricer: Set a minimum price for your lowest acceptable offer and set a price ceiling to cap your offers at a maximum price, ensuring you are always competitive. Beat, match or set higher prices than your competition and set separate rules for competing with FBA sellers.

- eBay Seller Solution: Create variation listings with multiple drop-down menus. Have images automatically update depending on the filter chosen. Auto-fill eBay descriptions and set automatic price and quantity updates.

- Sears Seller Solution: Automate inventory updates, and use the advanced listing management features to submit your entire stock or just a fixed quantity in order to increase the urgency to buy within your buyers.

- SoildCommerce automatically includes your items on Rakuten.com Shopping, Overstock.com, Best Buy and Half.com.

- Shipping with SolidShip: With this feature you can print labels with automated shipping rules. You can use the USB scanner to scan barcodes, include customizable packing slips in your boxes and automatically send shipment notifications and tracking numbers to your marketplace or online store.

Solid Commerce FAQs

Solid Commerce FAQs

Below are some frequently asked questions for Solid Commerce.

Q. What type of pricing plans does Solid Commerce offer?

Solid Commerce offers the following pricing plans:

Free Trial: Not Available

Packages start at 0.5% with Flat Rate options for Enterprise clients.

Q. What are the main features of Solid Commerce?

Solid Commerce offers the following features:

  • Amazon Repricer
  • Amazon Seller Solution
  • Built-in business intelligence reports
  • Data export and retrieval
  • Integration with Volusion, 3dcart, Magento, and BigCommerce
  • Inventory Management
  • Kitting & Bundling
  • Listings Management
  • Order Management & Fulfillment
  • Overstock.com, Best Buy and Half.com
  • Price Management
  • Product Creation & Management
  • QuickBooks Integration
  • Rakuten.com Shopping/Buy.com
  • Sears Seller Solution
  • Vendor Inventory Management
  • Vendor Order Management
  • eBay Seller Solution

Q. Who are the typical users of Solid Commerce?

We do not have any information about Solid Commerce typical customers

Q. What languages does Solid Commerce support?

We do not have any information about what languages Solid Commerce supports

Q. What type of pricing plans does Solid Commerce offer?

We do not have any information about what Solid Commerce pricing plans

Q. Does Solid Commerce support mobile devices?

We do not have any information about what devices Solid Commerce supports

Q. What other apps does Solid Commerce integrate with?

Solid Commerce integrates with the following applications:

CrazyLister, Marketing 360, ShippingEasy, Shipwire

Q. What level of support does Solid Commerce offer?

We do not have any information about what support options Solid Commerce has