About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart, and hundreds more. For more information, visit www.channeladvisor.com.

Key benefits of ChannelAdvisor

• With Product Feed Management, ChannelAdvisor renews its commitment to helping brands and retailers save time and resources while making their products more visible on the increasing list of online social, shopping, ad networks, and other online destinations where consumers are discovering products. Through a centralized interface for data feed management and destination-specific optimization, brands and retailers can significantly improve product content and reduce destination site data errors without the internal lift required for manual feed management.

• Specifically designed for first-party and third-party sellers, ChannelAdvisor can seamlessly transition sellers and vendors from time-consuming, manual processes to automated keyword optimization across Amazon Sponsored Products campaigns. Sellers can achieve greater flexibility and control through highly-targeted keywords and customized rules based on their unique performance criteria, to get ahead of wasted spend.

• Through ChannelAdvisor’s support of Amazon’s new self-service display advertising solution, sellers can use reporting to quickly compare campaign performance across all Amazon advertising types.

• ChannelAdvisor offers brands a more comprehensive view of performance data for the ‘Where to Buy’ solution from a streamlined interface. The new reporting dashboard provides brands with immediate access to data on how consumers on the brand sites are interacting with their retail partners, enabling productive brand-retailer relationships.

• ChannelAdvisor’s Where to Buy (WTB) solution offers brands a means of easing the path to purchase for consumers from their websites or digital media campaigns. With the release of Multi-Brand WTB, manufacturers that have multiple consumer brands can present potential buyers with a complete portfolio of product information or a subset consisting of multiple related brands, improving the consumer experience and strengthening brand loyalty. Additionally, as a member of Nielsen’s Connect Partner Network, ChannelAdvisor is able to provide brands with access to local product availability data at a granular level, ensuring local store availability information is communicated to consumers as part of ChannelAdvisor’s WTB Buy Local solution.

• With more than half of online shoppers regularly comparing product prices across sellers, having a dynamic pricing strategy in place is essential to e-commerce success. With the new Velocity Repricer, which is available across nearly 140 marketplaces and webstores, ChannelAdvisor customers can create automated rules that adapt to fluctuations in market demand. With the new Pricing Console, exclusively for Amazon sellers, ChannelAdvisor allows sellers to more quickly utilize in-depth analytics to assess whether products are winning the Buy Box, identify opportunities for improvement, and apply automated pricing strategies to increase the odds of winning the Buy Box.

• Inventory planning is essential as under-forecasting inventory may result in lost revenue and over-forecasting inventory can result in excess storage costs and reduced profitability. ChannelAdvisor’s new Demand Forecaster Premium solution leverages machine learning and sales data to offer next-level product demand forecasting for top-selling products over the next 30, 60, and 90 days. These sophisticated prediction algorithms, along with new visualizations that allow easy analysis of demand by product, category, channel, distribution center, and fulfillment type, allow brands and retailers to make profitable, data-driven inventory decisions.

• Today’s empowered consumers demand fast and low-cost or free shipping. For many brands and retailers, it can be a challenge to profitably meet these requirements while managing orders from multiple channels and maintaining good standing on those channels. ChannelAdvisor’s Shipping Management Suite provides a comprehensive set of tools that allows sellers in the United States to meet those challenges by managing various aspects of the shipping management process, including integration with leading carriers, dynamic multi-carrier rate shopping, seamless hardware integration, API support for warehouse management integration, returns support, and more.

• ChannelAdvisor has continued to add new integrations to the ChannelAdvisor Fulfillment Services solution, which is designed to maintain all technical aspects of the fulfillment connections between suppliers and retailers. The solution provides the ability to quickly add new product sourcing capabilities, intelligent and cost-based order routing, automated inventory management, and product discrepancy resolution.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 6 others, France, United Kingdom, Japan, South Korea, New Zealand, United States

Supported Languages

Chinese, Dutch, English, French, German and 4 others, Italian, Japanese, Portuguese, Spanish

Images

ChannelAdvisor: One Platform, Endless Possiblities
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ChannelAdvisor video
ChannelAdvisor screenshot: ChannelAdvisor: One Platform, Endless Possiblities

Features

Total features of ChannelAdvisor: 13

  • Cataloging/Categorization
  • Channel Analytics
  • Demand Forecasting
  • Forecasting
  • Inventory Control
  • Inventory Management
  • Multi-Channel Marketing
  • Multi-Store
  • Order Management
  • SEO Management
  • Shipping Management
  • Third Party Integrations
  • eCommerce Management

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Zentail

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#2 Alternative to ChannelAdvisor
Zentail is a commerce operations management (COM) platform for Amazon sellers who want to accelerate growth and reduce...

Jolt Fulfillment System

5
#3 Alternative to ChannelAdvisor
Jolt Fulfillment System is a multi-channel eCommerce software that helps businesses of all sizes manage sales,...

Cin7

4,3
#4 Alternative to ChannelAdvisor
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Reviews

Overall rating

3,7 /5
(47)
Value for Money
3,1/5
Features
4,1/5
Ease of Use
3,5/5
Customer Support
3,1/5

Already have ChannelAdvisor?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 47
Cynthia Q.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

If you sell on more than one marketplace, you need this software

Reviewed on 2019/11/26

We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces...

We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.

Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines.

Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

Pros

Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.
Centralized and customizable product data management allows for maximum exposure with minimum labor.
CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Cons

My only con for this software isn't the software itself - it's the support.
Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

Moshe D.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Powerful software but Expensive and hard to learn

Reviewed on 2019/09/20

The software is built with a long term vision but they should make it more affordable by offering...

The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Pros

Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Cons

TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Response from ChannelAdvisor

Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Randy B.
Overall rating
  • Industry: Furniture
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good software but not the best company

Reviewed on 2018/01/19

All in all it is good software but not the best company to work with.

All in all it is good software but not the best company to work with.

Pros

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Cons

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

Martin D.
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Seems like a great product but project support is abysmal

Reviewed on 2020/10/19

The tool seems great and works well once properly configured. Lots of room to grow the business on...

The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Pros

It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Cons

The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Response from ChannelAdvisor

Dear Martin,
Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

Meena P.
Overall rating
  • Industry: Wholesale
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best platform for setting up your online marketplace business

Reviewed on 2019/09/20

I have shopped all around time and again to see what other competitors are coming up but I fail...

I have shopped all around time and again to see what other competitors are coming up but I fail every time to learn anything new. Channel Advisor is so far the best in the industry and it always is top in its game.. be it simplifying new updates which may be daunting, keeping up with industry trends, adding features, extremely talented customer support and of course a very solid platform. I believe that they are the best in the industry and offer great value and service.

Pros

The platform is more easy to understand, solid and simple compared to its competition. Their customer support is extremely talented.

Cons

The only thing I would say is pricing. I wish I could get a better pricing based on a lower tier.. maybe they should encourage sellers who are starting out and give them a basic platform to Manage Inventory and Orders only.

Response from ChannelAdvisor

Meena,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Showing 5 reviews of 47 Read all reviews

ChannelAdvisor FAQs

Below are some frequently asked questions for ChannelAdvisor.

ChannelAdvisor offers the following pricing plans:

  • Free Trial: Not Available

Design your own solution to determine your price

We do not have any information about ChannelAdvisor features

ChannelAdvisor has the following typical customers:

201-500, 501-1 000, 1 001+

ChannelAdvisor supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish

ChannelAdvisor supports the following devices:

ChannelAdvisor integrates with the following applications:

71lbs, BigCommerce, Lionbridge, NetSuite, Payoneer, Scout, ShipRush, ShipStation, ShippingEasy, Shipwire, Shopify, SkuVault, Terapeak Research, eDesk

ChannelAdvisor offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for ChannelAdvisor.