Zapier

Zapier

Integration platform to connect web apps

4.7/5 (1287 reviews)

Zapier Overview

Zapier provides an integration platform that allows you to automate daily tasks that involve using two or more applications. By creating a "Zap", you can define an action and set it up to be repeated when certain triggers happen. An example of a "trigger" that you could set up in Zapier might be receiving an email in Gmail from a certain address, an "action" might include receiving an SMS notification. The Zap is therefore to receive an SMS notification every time you receive an email from a certain client in your Gmail account.

You can use Zapier to create connections, or zaps, between over 300 applications. Once you have created a zap, Zapier will continue to run it automatically. Through the control dashboard you can turn zaps on and off as you wish. You can also manage multiple accounts from one dashboard. Along with creating your own zaps, you can choose among a range of zaps created by the community of Zapier users.

Pricing

Starting from
US$25,00
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

Zapier Reviews

Overall rating
4.7/5
97% positive reviews
930
Excellent
313
Very good
34
Average
6
Poor
4
Terrible
Ashley F.

Best thing to ever happen to a small business!

Used Daily for 2+ years
Reviewed on 2019/09/27
Review Source: Capterra

Amazing. I can't imagine life and work without using this software to automate our tasks. There is never a question now as to whether certain tasks got completed.

Pros

My company has a very specific set of tasks to perform daily. With Zapier, we've been able to automate 70% of our daily repetitive tasks. It takes a little getting used to how they set their tasks up, but once you have it figured out, there's almost no limit to what Zapier can accomplish for you. We have been able to send hundreds of thousands of emails automatically without lifting a finger. When the system runs into an issue, it alerts us immediately so we can take action. We would not be where we are today without the functionality and ease-of-use of Zapier. When I have any issues I can't solve, the Zapier team is standing by to help me via person emails to solve the problem correctly the first time without making me feel incompetent. This system has saved us from having to hire an entire IT department. More so, when I DID hire an IT group to help me originally set up, guess what they used? ZAPIER!

Cons

The only thing I dislike about Zapier is the initial learning curve in how it works and needs to flow. After that, it's quite easy. I also wish they would save fields when changing tasks- for instance I have a task that needs to run on a trigger and feed into a database, but each month, the database needs to go to a new tab. Even though I change the tab in the task on zapier, I have to re-enter all other data because zapier erases it. Solve that, and this would be a perfect software for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

The BEST tool out there for automation & sending data ... wherever! :)

Used Weekly for 2+ years
Reviewed on 2018/03/06
Review Source: Capterra

For data-driven businesses who use a large number of SaaS products .. or any software with an API really...which is... I would hope all of them... ;) , Zapier is an absolute no-brainer. Never again (when selecting new software to purchase) do we have to worry "Oh, well it doesn't integrate with {{insertOtherSoftwareHere}}, so we can't use it until their dev teams builds it for us". You have full control over what data goes where, how it should be formatted, and all the tools you need to test & optimize that "data transport" over time. Further, the automation possibilities are nearly endless.

Want to kick-off an email whenever someone completes a training-video on your site? (without having to rely on client-side javascript tagging): easy with zapier.

Want to test out a new e-commerce solution, but don't want to deal with having two sources of product-fulfillment? easy, just send the order data to your existing ecom platform with zapier, and centralize all the fulfillment there.

the possibilities are infinite, it just comes down to having at least one person who is savvy with either Javascript (Node.js) or Python if you want to do more "custom" things beyond the built-in apps (which ... is still a lot).

Can't recommend enough.

Pros

1. highly flexible & customizable: if they don't have a pre-built integration with a tool you use, you can easily build your own using their built-in webhook, webhook listeners, and "code" blocks. does require a bit of coding experience, but once you or your team build a few things / experiment & figure it out.. it's an absolute game-changer.

2. you'll think "what would i do without this?" ... that's the hallmark of a great software, and Zapier is without a doubt one of the top 3 most important tools for our business. if you want to be data-driven, the first step is getting the right data to the right places. Zapier enables you to do that EASILY.

3. reliable. i've only had about 2 - 3 "outages" in my zaps since i started using the tool, and they were all due to edge-cases that my custom-code steps didn't handle properly. Zapier gives you a nice debugging / testing interface and allows you to search back through every single "zap" that your account has sent over time... and step through them to sort out what the issue might be.

Cons

1. pulling in "test data" when building zaps - this is one thing that really annoys me... when you're creating a new Zap, and Zapier is "testing the step" that you just set up, it only pulls the most recent "event" that matches what you're doing. Now, this is OK in most cases, but if you have a zap that needs to handle a few different situations "conditionally" ... then it stinks. for example, say you want to build a zap that sends your sales team an email every-time a Stripe charge of over is processed. Well, if the most recent charge in Stripe (or the most recent 3 or 4, etc.) are all lower than, then your test will fail. That's a very contrived example, but ideally, Zapier would allow you to search through past events for the app that you're trying to "zap from", and CHOOSE the appropriate test event.

Minor gripe mainly will only impact those who want to build more complex/complicated zaps.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stefany B.

Point and Click Automation

Used Daily for 2+ years
Reviewed on 2017/09/22
Review Source: Capterra

Decrease in errors from inside and outside of the company on paperwork
Increased productivity due to faster dissemination of vital information.
Lower cost to operate. Fewer humans needed to handle the office.

Pros

There are almost too may pros to mention. Office automation in my number one requirement and Zapier makes it easy and fast. All of my software can now "talk" to each other to handle tedious and time consuming tasks.
Contractors, clients and employees can enter data into front-end forms and everyone gets the right PDF for their needs on the other end. I am still finding new uses as my company grows.

The mail parser offered by Zapier is magical! You choose the information you want pulled from email list and the data is added to your database or any app you have connected. The daily and weekly update emails are scraped for the important parts, all the data is extracted to the apps that are most valuable for the company. As this data is time sensitive, not having to wait for a human to do it keeps us ahead of the curve.

The multi-step addition was right on time. Now I can move data to a number of apps in seconds.
Overall, Zapier has made it easier for my agents to follow the rules. Paperwork is submitted digitally, leads are disseminated automatically saving time between the client calling and getting a return call.

Zapier just saves time and keeps errors to a minimum. If you are control freak like myself, you NEED Zapier.

Cons

Some of the multi step process are not intuitive to create. Support is very helpful but I feel there might need a small interface update that could make it easier to understand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jamie W.

Zapier adds value to all of my other software by putting the polish on all of my web-based systems

Used Daily for 6-12 months
Reviewed on 2017/08/08
Review Source: Capterra

We use several SAAS solutions in our day-to-day operations. Zapier is the glue that holds it all together. The automation that we've been able to implement through Zapier is what gives the impression of a slick, unified system. It has allowed us to continue improving by using the best features from a wide array of software to build a customized system that works the way we want it to without having to enlist our own team of developers.

I used to run into roadblocks with software and think, "Gee, I wish I could just..." With Zapier, I actually can.

Pros

Zapier is exceptionally easy to use. I started by playing around with a few of the hundreds of suggested Zaps, but it didn't take long to get the gist and start building from scratch.

I use Zapier to send automated emails triggered by software that either doesn't offer that option natively or doesn't give me as much customization as I want. The result has been increased communication coming out of my office with far less time commitment to make it happen. With budgets what they are these days, I'm constantly being asked to do more with less. Zapier has made that possible.

Another unexpected plus is that I've discovered other great software through Zapier.

I've got a favorite relational database. I've got a favorite web form. I've got a favorite workflow system when I need input from others. Zapier has allowed me to tie all of those together without having to compromise so I can take advantage of the best features of all of them. Because I don't have to intervene manually, there's no duplicate data entry so errors are minimized as well.

Zapier saves me time every day.

Cons

Multi-step Zaps are great, but conditional Zaps would help me stay more organized. Right now, Zapier doesn't offer that so I end up with three separate Zaps that each have a unique filter, rather than one conditional Zap that can route to different steps based on variable input.

So far, I've always been able to find a work around. It's like having a 2000-piece Lego set, but not having the exact piece you want. You can still build your house, and it will be amazing, but it would have saved you a few steps if you just had that one more piece.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kayona B.

Best way to make the connection

Used Daily for 6-12 months
Reviewed on 2019/07/16
Review Source: Capterra

Overall, Zapier is just a life and time saver! Software companies are popping up every day, often with no regard to how a customer may specifically need it to work with another software. Without Zapier, some functions may need manual attention that very small businesses simply cannot afford to spend the time to give.

Zapier is a must have for any business, big or small.

Pros

With so much technology being created to make our lives easier, speedbumps can occur when these applications can't seamlessly communicate with each other. Here's where Zapier comes in. This might be the single most important element of my business flow. Zapier is the liaison for all of apps and software, enabling them to talk and connect with each other in ways that, perhaps, they didn't intend.

For example, in my business, we offer a booklet that customers can purchase with add-ons. We do not print the books ourselves; we use a print-on-demand service, so we need the orders sent to that company when they come in. The print company can't connect to our order form, and who has the time to send orders that may come in round the clock, one by one to a fulfillment plant?

Zapier enables us to connect our order form to Gmail so that when the orders come in, an email of the order specifications are automatically sent to the fulfillment company where they can print the book and ship it to our customer.

See? Zapier make life so much easier!

Cons

Although it's fairly user-friendly, setting up a "Zap" (a connection from one software to another, or many others) takes lots of tests with lots of trial and error. This is not necessarily a "con", as most things require tests and are not just "plug-and-play." But I'd advise anyone, especially newcomers to this great software, to count on spending some time to get it right, because it will require quite some time to perfect.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

Zapier Pricing

Starting from
US$25,00
Pricing options
Free Trial
Free
Subscription
Value for money

Free: $0 for 5 zaps
Starter: $20/month paid annually or $25/month paid monthly for 20 zaps
Professional: $50/month paid annually or $62.50/month paid monthly for 50 zaps
Professional Plus: $125/month paid annually or $156.25/month paid monthly for 125 zaps
Teams: $250/month paid annually or $312.50/month paid monthly for unlimited zaps

Zapier Features

  • API
  • Application Integration
  • Third Party Integration

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Workflow Management

Additional information for Zapier

Key features of Zapier

  • Activity Dashboard
  • Add 250+ integrations to apps
  • Add an app to Zapier
  • Automate repetitive tasks
  • Automatic "Zap" running
  • Connect over 300 applications
  • Connected accounts management
  • No coding required
  • On/Off "Zap" control
  • Ongoing maintenance of all APIs
  • Ongoing sync among apps
  • Online Zap templates
  • Online developer portal
  • Online user community
  • Publically share apps
  • Request apps to be added
  • Set up triggers and actions
  • Sync with Google Calendar
  • Try for free
  • Updates on new apps

Benefits

- Connect over 300 web apps without the use of any code

- Zapier allows you to connect Gmail, Google Docs, Evernote, Google Calendar, Dropbox, Asana, Google Drive, Basecamp, Facebook Pages, MailChimp, Trello, Twitter, HipChat, GitHub, SalesForce, Podio, InfusionSoft, Wufoo, Box, LinkedIn, WordPress, Xer, Quickbooks, Zoho CRM and many more.

- Automate repetitive tasks, such as SMS notifications triggered by incoming emails, RSS feed posting to Facebook, Google Calendar event creation from Google Docs, Create Trello cards from Evernote cards, Save Wufoo entries to Google Docs.

- Choose among thousands of online templates that have been created and shared by other Zapier users

- Manage all your "Zaps" from one dashboard, connect all your accounts and switch Zaps on and off as you please.

- You can upload your own app to Zapier so users can integrate your app with others.

Zapier FAQs

Below are some frequently asked questions for Zapier.

Q. What type of pricing plans does Zapier offer?

Zapier offers the following pricing plans:

Starting from: US$25,00

Pricing model: Free, Subscription

Free Trial: Available

Free: $0 for 5 zaps
Starter: $20/month paid annually or $25/month paid monthly for 20 zaps
Professional: $50/month paid annually or $62.50/month paid monthly for 50 zaps
Professional Plus: $125/month paid annually or $156.25/month paid monthly for 125 zaps
Teams: $250/month paid annually or $312.50/month paid monthly for unlimited zaps

Q. What are the main features of Zapier?

Zapier offers the following features:

  • Activity Dashboard
  • Add 250+ integrations to apps
  • Add an app to Zapier
  • Automate repetitive tasks
  • Automatic "Zap" running
  • Connect over 300 applications
  • Connected accounts management
  • No coding required
  • On/Off "Zap" control
  • Ongoing maintenance of all APIs
  • Ongoing sync among apps
  • Online Zap templates
  • Online developer portal
  • Online user community
  • Publically share apps
  • Request apps to be added
  • Set up triggers and actions
  • Sync with Google Calendar
  • Try for free
  • Updates on new apps

Q. Who are the typical users of Zapier?

Zapier has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Zapier support?

Zapier supports the following languages:

English

Q. What type of pricing plans does Zapier offer?

Zapier has the following pricing plans:

Free, Subscription

Q. Does Zapier support mobile devices?

We do not have any information about what devices Zapier supports

Q. What other apps does Zapier integrate with?

Zapier integrates with the following applications:

Contactually, Deputy, Findmyshift, HappyFox, LeanKit, Megaventory, Recurly, SalesforceIQ, TeamSupport, Wrike

Q. What level of support does Zapier offer?

Zapier offers the following support options:

Knowledge Base, Online Support