ecomdash

ecomdash

Multichannel inventory & sales order management web software

4/5 (77 reviews)

ecomdash Overview

Ecomdash is an ecommerce management platform helps merchants their online business channels from one dashboard. Coordinate fulfillment and stock levels on platforms such as eBay, Amazon, Walmart, and more.

The software is ideal for small to medium-sized companies. Try it for free for 15 days. Ecomdash provides training and support both over the phone, via email, Live Chat, and a dedicated support site, along with video tutorials and regular blog updates.

Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

ecomdash Reviews

Overall rating
4/5
81% positive reviews
36
Excellent
26
Very good
3
Average
3
Poor
9
Terrible

Annual plans are misleading - proceed with caution

Used Weekly for 2+ years
Reviewed on 2019/05/02
Review Source

Overall it's a decent piece of software but it does have several issues that make it hard to figure out exactly what is going on sometimes with your business. The reporting is clunky and not customizable and some other features are dangerous if you rely on them but don't realize that the data may not be the whole picture like you think. Annual billing is misleading; The annual billing cost will be renewed, without warning, once you exceed the number of orders for the year. So if you sign up for the 100 orders/month annual plan and you use 1,200 order in 2 months then you'll be charged the annual price every two months, even though you'd pay far less than that by just paying monthly. So buyer beware!

Pros

The software does a lot as far as multi-channel management. It's pretty easy to add new sales channels and then have it manage your inventories and listings. It's also very nice to be able to set up multiple warehouses and even have Amazon FBA fulfill listings for other channels.

Cons

It still has some bugs. Be very careful when you download listings because it can create MCF listings inside of Amazon and you won't even know about it unless you go to Amazon and go to each of your products. Ecomdash doesn't notify you or have any way to tell that this listing creation happened. After talking with the support team it appears to be a bug and this can have huge implications for your business when trying to make simple changes or downloads. Also, it's a pretty simple piece of software that does some basic stuff well, but is not very customizable and won't offer you the advanced features you may be wanting. The reports are fairly simple and sometimes you'll have to pull multiple reports for usable info. It really needs some work on the types of reports and notifications that it claims to offer, especially with multiple warehouses. It shows "in-stock" for items that are out-of-stock in one warehouse, which is very annoying because different sales channels are fulfilled by different warehouses, but you'll never be able to see that in a report, so it makes for a lot of manual work and multiple reports to mesh to get the info you need. Also, the annual billing is very misleading and I'd be careful with that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
David H.

The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses

Used Daily for 2+ years
Reviewed on 2018/03/31
Review Source: Capterra

Pros

Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash.

It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces.

The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them).

The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that.

We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons

There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with.

It would be nice if they had 24/7 Support. But not a big deal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Stuart C.

Great Program with Definite Limitations

Used Daily for 2+ years
Reviewed on 2017/03/21
Review Source: Capterra

First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings.
The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches.
Documentation is thorough and well-written.
If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range.
If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it!

Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD.

Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details.
I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions.

We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.

Pros

See above

Cons

See above

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Mark S.

Very good at keeping my inventory in sync across selling channels

Reviewed on 2015/11/19
Review Source: SoftwareAdvice

Pros

ecomdash is great for my business, because I have been enjoying using ShipStation and I needed a system to keep my channels in sync, without adding a lot of activity to my work flow. It doesn't need to integrate into ShipStation. It will work along side of ShipStation, doing it's job, while letting ShipStation do it's job of handling the shipping.

The people at ecomdash are friendly and helpful. Support is quick to get back to you and they don't mind getting on the phone to help you out.

Cons

The UI isn't currently state of the art, but it isn't overly difficult to deal with. I've been making suggestions and they are willing to listen. If their UI designer/developer can up their game, they can trump the others that I've used (and gave up on), because I have yet to see a super easy to use UI in this particular service niche.

It's a bit new, and there are vestiges of certain very niche markets that they must have created their software for initially, and I find that in terms of creating templates and imports, you can see a lot of specific fields that pertain to those marketplaces. Ideally they could filter them out if the client is not using those marketplaces. I don't print postage through their application, and Would like to stay with ShipStation for that. In fact, I'd be happy if they would just form a partnership with ShipStation because ShipStation really has the shipping thing figured out pretty well.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Patti K.

Great for the price point

Used Daily for 1-5 months
Reviewed on 2017/08/28
Review Source: SoftwareAdvice

For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system. We don't get much value out of the listings upload capability to our multi channels. However, we don't want to spend our time manually reconciling inventory each day. This takes the worry out of it once it's set up. Be patient and eventually you'll be on auto-pilot. Do difficult or new work during business hours so you can chat or call for help.

Pros

It has inventory management for multiple channels and a PO system to track COGS ordered and received. Multiple warehousing is available and we use it. Very nice to sign up and then get 3 months free - it takes that much time to set up if you do volume and have multiple channels. We have tried other vendors and a 90 day setup period is perfect for the user - but not offered as standard in the market. We may have left during the period but knowing that we weren't being charged it was easier to just work through things and get set up without the pressure of paying for double systems during the transition.

Cons

Support is only available during business hours, and often they are not online for chat. When you do get them, depending on whom you speak/text/email with, our experiences have ranged from outstanding to terrible. Some reps struggle to understand the question and don't confirm (like they have not used an inventory system in addition to not being able to understand their own system to answer questions. The lack of business experience can be frustrating for simple issues.) However, many of the support people are amazing and will go above and beyond. Some just are great - know the shoes we walk in, know the system, listen/confirm and solve in 1 call resolution. Waiting while they are offline is really frustrating when you are setting up! Definitely set a few calls - they are much better on the phone understanding what you are trying to accomplish. We didn't get much of a tutorial and their support docs are difficult to follow. However, once you get the hang of it, you're golden. And for the price you pay, some of these challenges can be expected. One other thing - the processing time can be pretty slow (updating inventory to channels, downloading listings, etc).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

ecomdash Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

- $60/mo. for up to 100 Sales Orders/mo.
- $90/mo. for up to 500 Sales Orders/mo.
- $135/mo. for up to 1000 Sales Orders/mo.
- $190/mo. for up to 3000 Sales Orders/mo.
- $250/mo. for up to 6,000 Sales Orders/mo.
- $350/mo. for up to 10,000 Sales Orders/mo.
- Enterprise Options Available Upon Request

ecomdash Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

  • Audit Trail
  • Compliance Management
  • Document Storage
  • Invoice Management
  • Monitoring
  • Workflow Management

Additional information for ecomdash

Key features of ecomdash

  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Assignment management
  • Automatic notifications
  • Batch printing
  • Bulk updates
  • Campaign management
  • Communication management
  • Complex inventory - kit, bundle & build
  • Create user restrictions
  • Custom development
  • Data synchronization
  • Demand forecasting
  • Distribution & supplier management
  • Distribution management
  • Dropshipping & FBA order routing
  • Email alerts
  • Email marketing
  • Email sales templates
  • FBA fulfillment
  • Full cycle visibility
  • HTML templates
  • Integrate eBay, Amazon, Rakuten, Sears, Etsy, Shopify & more
  • Inventory forecasting
  • Inventory management
  • Inventory optimization
  • Inventory tracking
  • Multi-carrier solution
  • Multi-channel management
  • Multi-location
  • Multi-warehouse management
  • Multichannel integration
  • Multichannel listing tool
  • Near real time updates
  • Notes
  • Order management
  • Order processing
  • Print pick lists
  • Prioritizing
  • Product & SKU mapping
  • Promotions management
  • Purchase order management
  • Purchasing management
  • QuickBooks Online integration
  • Receipt management
  • Reporting & analytics
  • Route multichannel orders
  • Sales channel reporting
  • Sales orders
  • Sales reporting
  • Sales trend monitoring
  • Schedule email campaigns
  • Search functionality
  • Shipment tracking
  • Shipping discounts
  • Shipping label
  • Shipping management
  • Shopping cart
  • Stock management
  • Supply chain planning
  • Tax management
  • Template management
  • Third party integration
  • Tracking features
  • USPS return labels
  • Unlimited backend users
  • Variant products management
  • Work order management
  • eCommerce API

Benefits

  • Inventory and sales management: Ecomdash gives users complete control and transparency of their stock, inventory, sales and distribution with auto-synchronizing thus giving users more time to focus on other aspects of their business.

  • Dropshipping and distribution management: By applying dropshipping techniques, ecomdash enables users to keep minimum levels of inventory/stock as it links distribution directly to the user's suppliers.

  • Backend users and restrictions: Ecomdash grants users the ability to create unlimited end users and in turn unlimits the amount of staff they can have on the system, it also creates permissions and staff limitations when viewing reports and task creation.

  • Trial, demo and resources: Regular tutorial updates on the dashboard and YouTube channel will give users a better insight into the service and how to update and improve their platform. The trial and demo are also free to use should users wish to get a greater insight into the service prior to purchase.

  • Email marketing: The inventory control dashboard empowers users to create email campaigns, store templates, measure success rates and send out regular sales campaigns.

  • Sales and support: Ecomdash provides support via Live Chat, email, phone, support site, and community boards.

  • ecomdash FAQs

    Below are some frequently asked questions for ecomdash.

    Q. What type of pricing plans does ecomdash offer?

    ecomdash offers the following pricing plans:

    Starting from: US$60,00/month

    Pricing model: Subscription

    Free Trial: Available

    - $60/mo. for up to 100 Sales Orders/mo.
    - $90/mo. for up to 500 Sales Orders/mo.
    - $135/mo. for up to 1000 Sales Orders/mo.
    - $190/mo. for up to 3000 Sales Orders/mo.
    - $250/mo. for up to 6,000 Sales Orders/mo.
    - $350/mo. for up to 10,000 Sales Orders/mo.
    - Enterprise Options Available Upon Request

    Q. What are the main features of ecomdash?

    ecomdash offers the following features:

    • Accounting management
    • Activity dashboard
    • Activity tracking
    • Assignment management
    • Automatic notifications
    • Batch printing
    • Bulk updates
    • Campaign management
    • Communication management
    • Complex inventory - kit, bundle & build
    • Create user restrictions
    • Custom development
    • Data synchronization
    • Demand forecasting
    • Distribution & supplier management
    • Distribution management
    • Dropshipping & FBA order routing
    • Email alerts
    • Email marketing
    • Email sales templates
    • FBA fulfillment
    • Full cycle visibility
    • HTML templates
    • Integrate eBay, Amazon, Rakuten, Sears, Etsy, Shopify & more
    • Inventory forecasting
    • Inventory management
    • Inventory optimization
    • Inventory tracking
    • Multi-carrier solution
    • Multi-channel management
    • Multi-location
    • Multi-warehouse management
    • Multichannel integration
    • Multichannel listing tool
    • Near real time updates
    • Notes
    • Order management
    • Order processing
    • Print pick lists
    • Prioritizing
    • Product & SKU mapping
    • Promotions management
    • Purchase order management
    • Purchasing management
    • QuickBooks Online integration
    • Receipt management
    • Reporting & analytics
    • Route multichannel orders
    • Sales channel reporting
    • Sales orders
    • Sales reporting
    • Sales trend monitoring
    • Schedule email campaigns
    • Search functionality
    • Shipment tracking
    • Shipping discounts
    • Shipping label
    • Shipping management
    • Shopping cart
    • Stock management
    • Supply chain planning
    • Tax management
    • Template management
    • Third party integration
    • Tracking features
    • USPS return labels
    • Unlimited backend users
    • Variant products management
    • Work order management
    • eCommerce API

    Q. Who are the typical users of ecomdash?

    ecomdash has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ecomdash support?

    ecomdash supports the following languages:

    English

    Q. What type of pricing plans does ecomdash offer?

    ecomdash has the following pricing plans:

    Subscription

    Q. Does ecomdash support mobile devices?

    ecomdash supports the following devices:

    iPhone

    Q. What other apps does ecomdash integrate with?

    ecomdash integrates with the following applications:

    3dcart, BigCommerce, CrazyLister, Logiwa WMS, QuickBooks Online, SPS Commerce Fulfillment, SPS Commerce Fulfillment, Shipedge, Shippo, Shopify

    Q. What level of support does ecomdash offer?

    ecomdash offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials