Scopedesk

Customer support ticketing management solution

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Scopedesk Overview

What is Scopedesk?

HelpDeskSaaS is built to support processes on both sides of the help desk. Team members with the appropriate access permissions can monitor the entire service support functionality from the browser of any web connected computer. On the other side, both internal and external customers can browse the online knowledge base, submit a request or check the status of their open requests.
HelpDeskSaaS provides online help desk software without dedicated resources. It can be used as a simple or sophisticated web based solution, depending on business needs. HelpDeskSaaS offers a robust, multi-featured help desk software application in a form of SaaS that will grow with an organization. It combines help desk functions into one collaborative package intended for use in web B2B or B2C environment. The main features include:
- Support ticket management with integrated knowledge base
- Self-Service Portal allows companies to provide self-service capabilities to customers for service and support processes
- Help desk tasks automation
- Customized e-mail notifications
- Interactive reporting
- Multilingual support: Spanish/Español (es), French/Français (fr), German/Deutsch (de), Portuguese/Português (pt).

Scopedesk Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Free
Subscription

Available in four different plans:
- Starter - USD 19.00/month (3 Support users, 3 Ticket queues),
- Team - USD 34.00/month (6 Support users, 6 Ticket queues),
- Premium - USD 55.00/month (10 Support users, 10 Ticket queues), and
- Business - USD 89.00/month (20 Support users, 20 Ticket queues)


Scopedesk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
English, French, German, Portuguese, Spanish
User recommendation
0/10
Based on 0 user ratings
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Scopedesk Pricing

Scopedesk Pricing

Starting from
US$19,00/month
Free Trial
Free
Subscription

Available in four different plans:
- Starter - USD 19.00/month (3 Support users, 3 Ticket queues),
- Team - USD 34.00/month (6 Support users, 6 Ticket queues),
- Premium - USD 55.00/month (10 Support users, 10 Ticket queues), and
- Business - USD 89.00/month (20 Support users, 20 Ticket queues)

Available in four different plans:
- Starter - USD 19.00/month (3 Support users, 3 Ticket queues),
- Team - USD 34.00/month (6 Support users, 6 Ticket queues),
- Premium - USD 55.00/month (10 Support users, 10 Ticket queues), and
- Business - USD 89.00/month (20 Support users, 20 Ticket queues)

Value for Money
0/5
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Scopedesk Features

Scopedesk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
0/5
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Categories

Additional information for Scopedesk

Additional information for Scopedesk

Key features of Scopedesk

  • Automation and escalations
  • Built-in Time tracking
  • Custom form fields
  • E-mail notifications and alerts
  • E-mail to ticket conversion
  • Multilingual
  • Permission-based access
  • Report Builder
  • Ticket History
  • Website integration

Benefits

Zero infrastructure.
Secure database hosting.
Fair, upfront licensing policy.
Always up to date.
No contract needed.
Permanent support.
Access from anywhere.
Time to run.
No administration complexity.

Scopedesk FAQs

Scopedesk FAQs

Below are some frequently asked questions for Scopedesk.

Q. What type of pricing plans does Scopedesk offer?

Scopedesk offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Free, Subscription

Free Trial: Available

Available in four different plans: - Starter - USD 19.00/month (3 Support users, 3 Ticket queues), - Team - USD 34.00/month (6 Support users, 6 Ticket queues), - Premium - USD 55.00/month (10 Support users, 10 Ticket queues), and - Business - USD 89.00/month (20 Support users, 20 Ticket queues)

Q. What are the main features of Scopedesk?

Scopedesk offers the following features:

  • Automation and escalations
  • Built-in Time tracking
  • Custom form fields
  • E-mail notifications and alerts
  • E-mail to ticket conversion
  • Multilingual
  • Permission-based access
  • Report Builder
  • Ticket History
  • Website integration

Q. Who are the typical users of Scopedesk?

Scopedesk has the following typical customers:

Small Business, Freelancers

Q. What languages does Scopedesk support?

Scopedesk supports the following languages:

English, French, German, Portuguese, Spanish

Q. What type of pricing plans does Scopedesk offer?

Scopedesk has the following pricing plans:

Free, Subscription

Q. Does Scopedesk support mobile devices?

We do not have any information about what devices Scopedesk supports

Q. What other apps does Scopedesk integrate with?

We do not have any information about what integrations Scopedesk has

Q. What level of support does Scopedesk offer?

Scopedesk offers the following support options:

Online Support, Phone Support