Elementool Help Desk

Help desk software

4 /5 (1 review) Write a Review!

Elementool Help Desk Overview

What is Elementool Help Desk?

Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money.

Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to team members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support.

With Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website.

See why companies like Motorola, BP, and Best Buy are using Help Desk.

Elementool Help Desk Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Elementool Help Desk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
English

Elementool Help Desk Reviews

Elementool Help Desk Reviews

Overall rating
4
/
5
Excellent
0

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4
Ease of Use
5
Customer Support
4
100% recommended this app
Briana C.

Elementool Ticketing System

Our experience with Elementool Help Desk was positive overall. It is a good value for the money. It is a good ticketing system and allowed us to better track customer issues. It was also useful to be able to search and find historical information about individual clients or issues.


Briana C.
Industry: Security & Investigations
Company size: 11-50 Employees

Elementool Ticketing System

Used Weekly for 2+ years
Reviewed on 2019/11/24
Review Source: Capterra

Our experience with Elementool Help Desk was positive overall. It is a good value for the money. It is a good ticketing system and allowed us to better track customer issues. It was also useful to be able to search and find historical information about individual clients or issues.

Pros

Elementool Help Desk/Ticketing system allowed us to convert customer reported issues from email to ticketing system. Elementool allowed us to track requests by type, such as bug, maintenance, enhancement, new job, etc. Elementool was very easy to use and easy to train others.

Cons

Elementool is a ticketing system. Unlike some other Helpdesk type systems it does not have project management or project planning functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7/10
Based on 1 user ratings
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Elementool Help Desk Pricing

Elementool Help Desk Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
5/5
Based on 1 user ratings
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Elementool Help Desk Features

Elementool Help Desk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4/5
Based on 1 user ratings
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Categories

Additional information for Elementool Help Desk

Additional information for Elementool Help Desk

Key features of Elementool Help Desk

  • Advanced reporting
  • Automatic issue notifications
  • FAQ knowledgebase
  • File attachment
  • Fully customizable
  • HTML support form
  • History trail
  • PCI data security certified site
  • Robust incident life cycle management
  • Web-based

Elementool Help Desk FAQs

Elementool Help Desk FAQs

Below are some frequently asked questions for Elementool Help Desk.

Q. What type of pricing plans does Elementool Help Desk offer?

Elementool Help Desk offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Elementool Help Desk?

Elementool Help Desk offers the following features:

  • Advanced reporting
  • Automatic issue notifications
  • FAQ knowledgebase
  • File attachment
  • Fully customizable
  • HTML support form
  • History trail
  • PCI data security certified site
  • Robust incident life cycle management
  • Web-based

Q. Who are the typical users of Elementool Help Desk?

Elementool Help Desk has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Elementool Help Desk support?

Elementool Help Desk supports the following languages:

English

Q. What type of pricing plans does Elementool Help Desk offer?

Elementool Help Desk has the following pricing plans:

Subscription

Q. Does Elementool Help Desk support mobile devices?

We do not have any information about what devices Elementool Help Desk supports

Q. What other apps does Elementool Help Desk integrate with?

Elementool Help Desk integrates with the following applications:

Elementool Issue Tracking

Q. What level of support does Elementool Help Desk offer?

We do not have any information about what support options Elementool Help Desk has