Bindo is cloud-based iPad POS solution that facilitates online shopping for the end consumer through the Bindo Marketplace. Bindo has integrated social CRM and Loyalty Program built in that allows the merchant to engage with the customer post-sale. The app also has a real-time analytics dashboard that allows for better business decisions and smarter inventory management. We have robust APIs that support 3rd party apps, including eCommerce channels, and Quickbooks and Xero integration.
One of the more interesting features is the Bindo Marketplace. Essentially, we aggregate stores using our POS onto a mobile app, and allow the consumer to purchase directly from any store on our platform through the Bindo Marketplace iPhone app. In the near future, we will also support same-day delivery, providing a true one-stop retail solution for all merchants, that encompasses many different commerce channels
The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.
I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.
Ability to track inventory while using the POS system. Relatively easy to use POS system. Didn't require a full computer system purchase to run in our two stores.
Easy to use for most sales transactions. Can do many other things that are important to us - gift cards, customer accounts, suspended sales, quotes. Most of the reports that we use can be imported into an Excel spreadsheet where we can do most of the analysis that we need to assess our sales transactions.
Several primary generated reports treat sales on discounted merchandise as if there were no discount applied. Discounts are listed separately and have to be manually calculated or estimated - totally at odds with accepted accounting principles as well as Federal, state, county, and city tax rules. We have to rely on receiving a monthly generated report specially delivered to us at the end of each month. Additionally, the numbers do not always agree from one report to another and we often cannot figure out where the discrepancy comes from. In the 27 months we have been using it, our monthly bookkeeping reports has only balanced twice. With our old system, being out of balance twice in two+ years would have been remarkable. Also, we have continually struggled with label printing issues regularly (though this may be more a hardware than software issue with the Bindo supplied machines.)
Our inventory management, product creation, category, allowing to input specifics. I love the loyalty reward program available. Helps us build a better connection with the customer as to what they like, prefer, may want.
Okay, I'll try not to be too harsh but I want to be specific. The glitching, software update or any updates not to be reserved for Friday's and Saturday when it's busy. Customer want to view the items they purchased, but not with the cost price... would really appreciate is we can select by dates see the items and have no other specific information, many times customer feel the need to see all the items but this way it will show cost price the only way is selecting transaction per transaction which you may understand becames tedious. Transaction with Swipping EMV and manual imput, can really pinpoint what's the incongruency but each of our iPads 3 run differently some don't swipe other just EMV so far we just deal with it but it's annoying, last mindful thing... the printer for over a year we were promised all iPads can print receipts after installing a new 300 printer and new modem,,. Yet still only one iPad has the availability to print... anyway overall we appreciate Bindo and thank you for taking the time to ask us our opinion.
When we need help the people are friendly and try to help us with our issues. It has been more stable lately.
It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.
For what we were doing, yes there were some limitations, but it enables us to run our store. Once you figure out what it can and can't do, you can run your store without any problems. We had a store front already set up on WooCommerce and Bindo enabled us to open our physical store front. If you were doing this backward thank how we did it, Bindo has even more integrations to help you run that. I am very pleased with the way it works. I do wish that you would be able to do everything from the PC or the app side for everything, but again once you figure that out you are great to go!
I was mostly impressed with their customer service. Being a smaller operation, I was always able to hear from a couple of the individuals working there. If I have a question, I always hear back from them quickly.
Running the POS is very easy after it is set up. Took it to a few shows that we did and had no problems at all!
I think the biggest issues relate to syncing with WooCommerce. Sometimes it wouldn't import the item correctly or if there were variations on an item it wouldn't handle it correctly. You could just call the support and they'd fix most things. I would also have some random products multiply themselves in the inventory if one of them sold. I would just delete those and verify the inventory quantity.
Pay $149 / month, and receive $1,500 worth of POS equipment / hardware for free
The more operational systems a retailer uses, the more opportunities there are for complications and mix-ups. Bindo is an all-in-one point-of-sale (POS) solution that local businesses can use to bring their sales, e-commerce, mobile commerce, and inventory management systems together in one place. The cloud-based POS solution works quickly and efficiently for small and mid-size businesses.
Built to improve the retail experience for both merchants and consumers, Bindo offers back-end and front-end solutions that work on smartphone, tablet, and desktop devices. The company’s web-based POS system connects directly to retailers’ online stores. Bindo analyzes sales and activities, and it presents the information gleaned as business insights. Merchants can rely on these insights to learn about their customers and sell more goods through their own online and offline sales channels.
Although Bindo started out as a hyperlocal marketplace for local commerce, the company has transitioned to become an innovative provider of cloud-based POS solutions. Realizing there was a huge de-synchronization in inventory, the team behind Bindo set out to build a POS that enabled merchants to seamlessly and simultaneously sell products in both online and offline environments.
Bindo is aiming to bridge the gap between online and offline sales for local merchants. The company’s cloud-based POS solution offers features for inventory management, CRM, and business analytics. It also offers web dashboards, which allow customers to import and export sales information on desktop, along with an API. The API makes it possible for Bindo to integrate with many different mobile apps, as well as e-commerce websites.
Bindo offers “smart” inventory management tools with automated features for retail businesses. Simple Scan Technology allows retailers to scan the barcodes of products to quickly retrieve photos, titles, and descriptions from Bindo’s database. This technology eliminates the need for retailers to manually input product information into their inventory systems.
In addition to automating the inventory inputting process, Bindo has found a way to help merchants track their own stock and sales in real-time. Business owners can retrieve inventory updates, they can generate custom inventory reports, and they can quickly update their inventory on any connected device. Portable inventory management tools allow Bindo users to retrieve current stock information from any location, inside or outside their physical stores.
Bindo’s customer relationship management (CRM) tools help businesses determine who their best customers really are. Merchants can generate detailed customer profiles, complete with purchasing histories. They can also access sales, orders, and profit margins from a centralized database.
In order to effectively utilize Bindo’s CRM solution, businesses need to create customer profiles. These profiles can be generated automatically during the checkout process. Bindo captures information including customer names and order details. This information is then combined with more nuanced data, like email receipts and the number of credit cards on file. Retailers can quickly see how much their top buyers are spending, which is a useful metric for customer retention efforts.
Analytics tools help merchants improve the way they run their businesses. With Bindo, retailers can view breakdowns of revenue, wholesale costs, and profit margins. They can also create income statement breakdowns to reduce operating costs and maximize income.
In addition to income statement breakdowns, Bindo can generate historical comparisons data using hour-by-hour or year-by-year revenue information. Transaction Breakdown Reports let merchants view the details of individual sales, while side-by-side comparisons make it easy to see a store’s best and worst selling products.
Merchants can automatically manage shift activity using Bindo’s cash management tools. The cloud-based solution tracks every transaction that occurs during individual shifts and automatically calculates how much cash is expected to be in the cash drawer at the end of each employee’s shift.
Bindo generates separate shift reports for each employee, which lets managers see which salespeople opened, closed, and accepted payments during any given day. Shift activities can quickly be printed or exported. Managers also have the option to disable the “expected amount” balance, which is one way to deter employee theft.
Retailers with brick-and-mortar stores frequently use Bindo to sell their products online. The Bindo Marketplace, with web and mobile storefronts, allows users to sell through multiple channels.
One-click setup makes it possible for merchants to quickly pull inventory from their offline stores onto their e-commerce websites. Synchronization features ensure that all in-store and online inventory data is linked. Pickup or delivery options are also available. Customer acquisition features and marketing tools are offered through the Bindo Marketplace, where shoppers on mobile devices can search for stores in their nearby areas.
Bindo does not officially integrate with third-party applications. However, the company has a robust public API, and can be integrated with most mobile apps and many e-commerce websites.
Pricing for Bindo is $89, plus $49 per extra register for 50 to 1,000 SKUS, or $149, plus $49 extra register for 1,000 to 10,000 SKUS. Larger accounts are managed on a case-by-case basis.
Below are some frequently asked questions for Bindo POS.
Bindo POS offers the following pricing plans:
Starting from: US$79,00/month
Pricing model: One Time License, Subscription
Free Trial: Available
Pay $149 / month, and receive $1,500 worth of POS equipment / hardware for free
Bindo POS offers the following features:
Bindo POS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Bindo POS supports the following languages:
Chinese (Traditional), English
Bindo POS has the following pricing plans:
One Time License, Subscription
Bindo POS supports the following devices:
Bindo POS integrates with the following applications:
QuickBooks, Worldpay, Xero
Bindo POS offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials