Jive

Jive

Commmunication & collaboration solutions for your business

3.9/5 (38 reviews)

Jive Overview

Jive-n provides an online collaboration space to share knowledge and documents, communicate with coworkers and search and find relevant content, news and people within the company. Users can set up department specific portals so that each team have access to their own news, resources and content.

Communication tools include a searchable employee directory to locate people by expertise, skill and reputation. Jive-n provides the ability to create blog posts to share knowledge. Users can see how many people have read a blog post, as well as how many people have viewed an announcement, and who has shared on the information. Jive-n helps users to understand how well teams are communicating, see if messages have reached their target audience, and if they have had the desired effect.

Further enterprise social networking tools offered by Jive-n include live activity streams, groups and discussions. Use Jive-n to assign tasks to coordinate with documents, groups and discussions. See all project information from one place, including stakeholders, key assets and deadlines.

Real-time communication tools allow users to edit and read documents at the same time, as well as see who's viewing the same document in that moment. Users can chat with online users, invite people into a private discussion, and then turn this discussion into a sharable document.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Dutch, English, French, German, Spanish

Jive Reviews

Overall rating
3.9/5
74% positive reviews
13
Excellent
15
Very good
7
Average
1
Poor
2
Terrible

Overall a good product but could use better customer service.

Used Daily for 2+ years
Reviewed on 12/28/2017
Review Source

Pros

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Cons

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10

Good product, and great customer service

Used Daily for 2+ years
Reviewed on 12/9/2016
Review Source: Capterra

There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share content. Jive has been able to help our company share and live to stream our content that is easy enough for that lady that's been in our company for 35 years that refuses to upgrade her IE8 browser. It's simple where the image or spot that someone would assume where something would be. I highly recommend them. They do have their downfalls in their search, however. Previously powered by GSA, but since changing away from them it causes our biggest complaint within the company. If tags aren't used on the document or you don't know the exact title or phrasing you have a hard time finding ideal content.

Pros

3rd party company varieties to add-on, UI, and customer service

Cons

Search engine

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Good tool for intranet site or internal wiki

Used Daily for 2+ years
Reviewed on 12/15/2017
Review Source: Capterra

Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Pros

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Cons

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Social network styled interaction.

Used Daily for 2+ years
Reviewed on 7/4/2018
Review Source: Capterra

Pros

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Cons

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Needs Tons of Governance

Used Weekly for 2+ years
Reviewed on 11/27/2018
Review Source: Capterra

A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. If you're going to implement Jive, especially at a large enterprise, it's important to have strong governance rules from the start regarding versioning of content, and who is allowed to upload content and where. People in my organization frequently complain that it's hard to find what they are looking for.

Pros

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

Cons

This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10
User Recommendation
7.8/10
Based on 38 reviews
Compare user recommendation rating with alternatives

Jive Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Jive Software directly for pricing information.

Value for Money
3.8/5
Based on 38 reviews
Compare value for money rating with alternatives

Jive Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Document Management
  • Document Storage
  • Search Functionality
  • Third Party Integration

  • Access Control
  • Activity Tracking
  • Chat
  • Customizable Branding
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Projections
  • SSL Security
Features
4.1/5
Based on 38 reviews
Compare features rating with alternatives

Additional information for Jive

Key features of Jive

  • 3rd party integrations with Office, SharePoint, Salesforce
  • Activity streams
  • Advanced gamification module
  • Ask questions and give feedback
  • Create company blogs
  • Department specific portams
  • Detailed user communication activity data
  • Document collaboration
  • Employee directory
  • Enterprise social network
  • Enterprise-wide content and people search
  • Impact metrics
  • Jive inbox for all streams incl. Facebook, Chatter, Yammer
  • Post demo videos
  • Post onboarding and benefits info
  • Real-time chat and private messaging
  • Reporting and performance insights
  • Shared communication portal
  • Smart recommendations
  • Task management

Benefits

  • Jive integrates with a number of apps including Outlook, Office, SharePoint, Salesforce, Box, Evernote, email and any web-based app.

  • The Jive inbox consolidates all communication and social streams into one – from Exchange, Gmail, Dropbox, Yammer, Chatter, Evernote, Facebook, Twitter, RSS feeds and more.

  • Share Jive activities, documents and features with partners, colleagues and agencies.

  • Choose from dozens of business apps as add-ons to the core Jive product.

  • Open APIs and support for industry standards (including OpenSocial, Open Graph, Activitystreams. and SAML)

  • Jive’s advanced gamification module allows users to create personalized experiences with missions, competitions, badges and rewards.

  • Jive business analytics measure the performance and productivity of staff.

  • Advanced tasks by Producteev integrates with Jive to allow users to assign and track tasks.

  • Jive FAQs

    Below are some frequently asked questions for Jive.

    Q. What type of pricing plans does Jive offer?

    Jive offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Jive Software directly for pricing information.

    Q. What are the main features of Jive?

    Jive offers the following features:

    • 3rd party integrations with Office, SharePoint, Salesforce
    • Activity streams
    • Advanced gamification module
    • Ask questions and give feedback
    • Create company blogs
    • Department specific portams
    • Detailed user communication activity data
    • Document collaboration
    • Employee directory
    • Enterprise social network
    • Enterprise-wide content and people search
    • Impact metrics
    • Jive inbox for all streams incl. Facebook, Chatter, Yammer
    • Post demo videos
    • Post onboarding and benefits info
    • Real-time chat and private messaging
    • Reporting and performance insights
    • Shared communication portal
    • Smart recommendations
    • Task management

    Q. Who are the typical users of Jive?

    Jive has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Jive support?

    Jive supports the following languages:

    Dutch, English, French, German, Spanish

    Q. What type of pricing plans does Jive offer?

    Jive has the following pricing plans:

    Subscription

    Q. Does Jive support mobile devices?

    Jive supports the following devices:

    Android, iPhone

    Q. What other apps does Jive integrate with?

    Jive integrates with the following applications:

    AppFusions, Badgeville, Bitium, Bunchball Nitro, Kapost, LoginRadius, Lucidchart, Oracle Eloqua, SocialChorus, Wrike

    Q. What level of support does Jive offer?

    Jive offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials