ADP TotalSource

ADP TotalSource

HR management and employee benefits

4.3/5 (161 reviews)

ADP TotalSource Overview

ADP TotalSource is a human resource management and benefits administration platform developed by ADP LLC. The HR platform lets you manage taxes, payroll, employee health care, worker insurance, compliance, employee benefits all in fully automated processes thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

ADP TotalSource PEO (Professional Employer Organization) services acts as a complete human resource management department within your business, enabling you to view complete transparency of payroll and tax reports - allowing you to focus on other growing aspects of your company.

ADP manages critical HR management and employee benefits administration responsibilities. As a result, you will benefit from:

Expertise and intelligence: Gain a trusted advisor to help your organization proactively manage your employees.

Risk Management: Share responsibilities with a leading authority on employment risk.

Scalability: Be able to scale up or down with a minimal impact on your infrastructure.

Purchasing : Optimize your employee services and benefits offerings with the clout of a Fortune 500® company.

ADP Total Source human resources outsourcing helps reduce the burdens of HR management and benefits administration so the principals can focus on building business. In addition, a strategic HR business partner dedicated to your business provides the advice and guidance to help you make the best decisions for your business.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English, Spanish

ADP TotalSource Reviews

Overall rating
4.3/5
83% positive reviews
88
Excellent
45
Very good
19
Average
2
Poor
7
Terrible
Joilyn O.

Very user friendly, easy to navigate. Reports are great. Current on laws and mandates involving HR

Used Daily for 6-12 months
Reviewed on 2018/03/13
Review Source: Capterra

The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

Pros

The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

Cons

I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

ADP simplifies my HR

Used Weekly for 1+ year
Reviewed on 2019/06/21
Review Source: Capterra

Overall I love the program. It's so convenient and makes it so everything is at my fingertips. Instead of me sending a million emails to human resources or going up to human resources it's all readily available. Let's say it's the weekend and I need a copy of my last two pay stubs. I can just go online and obtain them with only a few clicks.

Pros

I like the fact that this software makes things easy to change. It's super easy to navigate and if I update my address or if I want to change my benefits it's super easy to use. The greatest thing is that I don't have to bug anyone if I just have a short question about my benefits or my time off. Also, my paystubs are all online and easy to view. The system is so easy to use and the site offers great security if you should lose your password.

Cons

I don't like the fact that all of the options aren't available within the program but I'm not sure if that's something the place of business chooses or if it's something within the software. For example, most people I see can check their paid time off and other things. My version doesn't allow me to click on paid time off, but I think that has to do with how the company sets their program up.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer E.

If your looking for a complete Payroll option, This is it!

Used Daily for 1+ year
Reviewed on 2019/07/11
Review Source: Capterra

ADP also allows employees to request time off, and employers to approve or decline. Highly recommend for small and large companies.

Pros

The designers of ADP knew what they were doing when they created it! ADP has everything an employer needs in a payroll company. Clocking in and out is SUPER simple and creates no hassle! As an employer you are able to do full employee evaluations, as well as allow them to self evaluate! You can also assign employees to review each other which is a great option. The best feature of ADP is that employees has access to their employee profile allowing them to see their pay rate, date of hire, view and print out pay stubs, etc which is easier than having to go through an HR department.

Cons

I have nothing negative to say about ADP.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jesse W.

5 Stars All Around

Used Daily for 2+ years
Reviewed on 2018/12/05
Review Source: Capterra

Regardless of the con listed above, this was an outlying issue, and the overall quality and customer service of this organization has been amazing.

Pros

There are too many pros to write about here. From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.

Cons

The only issue that I have ever had with them was trying to get a tax issue on my paycheck resolved, there was a lack of communication on the part of customer service, and it took much too long to get the issue resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Pascale S.

Very easy to use

Used Daily for 1+ year
Reviewed on 2018/05/04
Review Source: Capterra

Pros

We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Cons

Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Response from Automatic Data Processing

Pascale,

Thanks so much for your review! We are pleased to see that ADP TotalSource ranks as a 5-Star product for you.

As for that strange one-time web browser glitch, we agree, that is odd. Please know that this review has been passed along to our TotalSource software team so they are aware of this.

Thank you again for taking time out from supporting your clients to submit this review. We look forward to continuing to offer stellar service to Quorum Review IRB!

Rating breakdown

Value for Money
Ease of Use
Customer Support

ADP TotalSource Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ADP for pricing information.

ADP TotalSource Features

  • API
  • Activity Dashboard
  • Applicant Tracking
  • Automatic Notifications
  • Customizable Reporting
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal

  • Activity Tracking
  • Automatic Reminders
  • Customizable Branding
  • Data Import/Export
  • Real Time Reporting
  • Third Party Integration

Additional information for ADP TotalSource

Key features of ADP TotalSource

  • Administration responsibilities
  • Brochures
  • Compliance
  • Customizable safety program
  • Employee assistance programs
  • Employee management
  • Employee relations
  • Health and benefits
  • Mobile friendly
  • Payroll
  • Purchasing power
  • Regulatory compliance
  • Scalable packages
  • Tax administration
  • Training and developing
  • White papers
  • Workplace safety

Benefits

  • Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

  • Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

  • Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

  • Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run an in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

  • Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also send you notification should any changes in these laws be made to help you ensure compliance and avoid costly fines.

  • Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.

  • ADP TotalSource FAQs

    Below are some frequently asked questions for ADP TotalSource.

    Q. What type of pricing plans does ADP TotalSource offer?

    ADP TotalSource offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact ADP for pricing information.

    Q. What are the main features of ADP TotalSource?

    ADP TotalSource offers the following features:

    • Administration responsibilities
    • Brochures
    • Compliance
    • Customizable safety program
    • Employee assistance programs
    • Employee management
    • Employee relations
    • Health and benefits
    • Mobile friendly
    • Payroll
    • Purchasing power
    • Regulatory compliance
    • Scalable packages
    • Tax administration
    • Training and developing
    • White papers
    • Workplace safety

    Q. Who are the typical users of ADP TotalSource?

    ADP TotalSource has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does ADP TotalSource support?

    ADP TotalSource supports the following languages:

    English, Spanish

    Q. What type of pricing plans does ADP TotalSource offer?

    ADP TotalSource has the following pricing plans:

    Subscription

    Q. Does ADP TotalSource support mobile devices?

    ADP TotalSource supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ADP TotalSource integrate with?

    ADP TotalSource integrates with the following applications:

    JazzHR, SutiExpense

    Q. What level of support does ADP TotalSource offer?

    ADP TotalSource offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials