About ADP TotalSource

ADP TotalSource is a human resource management and benefits administration platform developed by ADP LLC. The HR platform lets you manage taxes, payroll, employee health care, workers' compensation, compliance, employee benefits all in fully automated processes thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

ADP TotalSource PEO (Professional Employer Organization) services acts as a complete human resource management department within your business, enabling you to view complete transparency of payroll and tax reports - allowing you to focus on other growing aspects of your company.

ADP manages critical HR management and employee benefits administration responsibilities. As a result, you will benefit from:

<li>Expertise and intelligence: Gain a trusted advisor to help your organization proactively manage your employees.
<li>Risk Management: Share responsibilities with a leading authority on employment risk.
<li>Scalability: Be able to scale up or down with a minimal impact on your infrastructure.
<li>Purchasing : Optimize your employee services and benefits offerings with the clout of a Fortune 500® company.

ADP Total Source human resources outsourcing helps reduce the burdens of HR management and benefits administration so the principals can focus on building business. In addition, a strategic HR business partner dedicated to your business provides the advice and guidance to help you make the best decisions for your business.

Key benefits of ADP TotalSource

  • Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

  • Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

  • Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

  • Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run an in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

  • Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also send you notification should any changes in these laws be made to help you ensure compliance and avoid costly fines.

  • Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English, Spanish

    Images

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    Features

    Total features of ADP TotalSource: 97

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Active Directory Integration
    • Activity Dashboard
    • Activity Management
    • Ad hoc Analysis
    • Ad hoc Reporting
    • Alerts/Notifications
    • Applicant Tracking
    • Applications Management
    • Approval Process Control
    • Attendance Management
    • Attendance Tracking
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Background Screening
    • Benchmarking
    • Benefits Administration Outsourcing
    • Benefits Management
    • COBRA Administration
    • Career Development
    • Certification Tracking
    • Clock In / Out
    • Compensation Management
    • Compliance Management
    • Customizable Reports
    • Deduction Management
    • Disability Insurance Administration
    • Document Management
    • Document Storage
    • E-Verify/I-9 Forms
    • ERP
    • Electronic Forms
    • Electronic Payments
    • Electronic Signature
    • Employee Benefits Administration
    • Employee Database
    • Employee Handbook
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Self Service
    • Engagement Analytics
    • Enrollments/Onboarding
    • FMLA Administration
    • Geolocation
    • Goal Setting / Tracking
    • HIPAA Compliant
    • HR Management
    • HSA/FSA Administration
    • Health Insurance Administration
    • Job Application Management
    • Job Description Management
    • Job Management
    • Knowledge Base Management
    • Labor Cost Reporting
    • Labor Management
    • Learning Management
    • Leave Tracking
    • Life Insurance Administration
    • Online Benefits Enrollment
    • Organizational Charting
    • Orientation Workflow Management
    • Overtime Calculation
    • Payroll Management
    • Performance Appraisal
    • Performance Management
    • Productivity Analysis
    • Provider Management
    • QuickBooks Integration
    • Real Time Analytics
    • Recruitment Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Retention Management
    • Retirement Plan Management
    • Risk Assessment
    • Search/Filter
    • Self Assessment
    • Self Service Portal
    • Self-Enrollment
    • Sick Leave Tracking
    • Social Media Integration
    • Status Tracking
    • Talent Acquisition
    • Task Management
    • Template Management
    • Time Clock
    • Time Off Requests
    • Timesheet Management
    • To-Do List
    • Training Management
    • Trend Analysis
    • Vacation/Leave Tracking

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    Reviews

    Overall rating

    4,3 /5
    (184)
    Value for Money
    4/5
    Features
    4,3/5
    Ease of Use
    4,1/5
    Customer Support
    4,3/5

    Already have ADP TotalSource?

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    Showing 5 reviews of 184
    Chasity D.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Decision Ever

    Reviewed on 2017/11/08

    Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly...

    Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

    Pros

    The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

    Marisol R.
    Overall rating
    • Industry: Higher Education
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ADP TotalSource - One stop shop!

    Reviewed on 2019/10/16

    Overall, I am highly satisfied with the product and all the features that are available to use.

    Overall, I am highly satisfied with the product and all the features that are available to use.

    Pros

    I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

    Cons

    I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

    Nick S.
    Overall rating
    • Industry: Graphic Design
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Run Away, Don't Walk

    Reviewed on 2018/08/10

    Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look...

    Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

    Pros

    PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

    Cons

    Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

    Doug H.
    Overall rating
    • Industry: Packaging & Containers
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Good details

    Reviewed on 2019/11/08

    Received a couple crash courses on where to go to do what, and since then great!

    Received a couple crash courses on where to go to do what, and since then great!

    Pros

    There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees. Then to be able to manage from the software, very easy.

    Cons

    So much details hard to remember where everything is.

    Michelle R.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Need to work on customer service and responsiveness.

    Reviewed on 2020/07/20

    It was great in the beginning but seems customer service is declining a bit. They need to know...

    It was great in the beginning but seems customer service is declining a bit. They need to know that many small companies are struggling, some short staffed in HR department and would like a little more hand holding through some of the processes .

    Pros

    Benefits cost savings
    Ease of recruitment and on boarding

    Cons

    A lot of steps- not super user friendly
    Customer service/responsiveness especially during these times
    Need a little more walk thru on some processes but are just given links to figure out ourselves

    Showing 5 reviews of 184 Read all reviews

    ADP TotalSource FAQs

    Below are some frequently asked questions for ADP TotalSource.

    ADP TotalSource offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact ADP for pricing information.

    We do not have any information about ADP TotalSource features

    ADP TotalSource has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ADP TotalSource supports the following languages:

    English, Spanish

    ADP TotalSource supports the following devices:

    We do not have any information about what integrations ADP TotalSource has

    ADP TotalSource offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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