ADP TotalSource

Full-service HR management and employee benefits

4,3 /5 (179 reviews) Write a Review!

ADP TotalSource Overview

What is ADP TotalSource?

ADP TotalSource is a human resource management and benefits administration platform developed by ADP LLC. The HR platform lets you manage taxes, payroll, employee health care, workers' compensation, compliance, employee benefits all in fully automated processes thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

ADP TotalSource PEO (Professional Employer Organization) services acts as a complete human resource management department within your business, enabling you to view complete transparency of payroll and tax reports - allowing you to focus on other growing aspects of your company.

ADP manages critical HR management and employee benefits administration responsibilities. As a result, you will benefit from:

Expertise and intelligence: Gain a trusted advisor to help your organization proactively manage your employees.

Risk Management: Share responsibilities with a leading authority on employment risk.

Scalability: Be able to scale up or down with a minimal impact on your infrastructure.

Purchasing : Optimize your employee services and benefits offerings with the clout of a Fortune 500® company.

ADP Total Source human resources outsourcing helps reduce the burdens of HR management and benefits administration so the principals can focus on building business. In addition, a strategic HR business partner dedicated to your business provides the advice and guidance to help you make the best decisions for your business.

ADP TotalSource Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ADP for pricing information.


ADP TotalSource Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Spanish

Media

ADP TotalSource video ADP TotalSource screenshot: ADP TotalSource screenshot: ADP TotalSource screenshot: ADP TotalSource screenshot: ADP TotalSource screenshot: ADP TotalSource screenshot: ADP TotalSource screenshot: ADP TotalSource screenshot:

ADP TotalSource Reviews

ADP TotalSource Reviews

Overall rating
4,3
/
5
Excellent
99

Very good
51

Average
19

Poor
2

Terrible
8

Value for Money
4,1
Features
4,3
Ease of Use
4,2
Customer Support
4,3
84% recommended this app
Chasity D.

Best Decision Ever

Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.


Marisol R.

ADP TotalSource - One stop shop!

Overall, I am highly satisfied with the product and all the features that are available to use.


Bridget C.

ADP Review

It has changed the entire payroll process for our company in a positive way.


Nick S.

Run Away, Don't Walk

Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.


Doug H.

Good details

Received a couple crash courses on where to go to do what, and since then great!


Chasity D.

Best Decision Ever

Used Daily for 1+ year
Reviewed on 2017/11/08
Review Source: Capterra

Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Pros

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marisol R.
Industry: Higher Education
Company size: 11-50 Employees

ADP TotalSource - One stop shop!

Used Daily for 2+ years
Reviewed on 2019/10/16
Review Source: Capterra

Overall, I am highly satisfied with the product and all the features that are available to use.

Pros

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Cons

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bridget C.
Industry: Real Estate
Company size: 2-10 Employees

ADP Review

Used Daily for 2+ years
Reviewed on 2020/10/06
Review Source: Capterra

It has changed the entire payroll process for our company in a positive way.

Pros

It streamlines the payroll process and makes the job very easy and efficient. I would recommend to any accounting manager

Cons

I have no complaints about ADP at this time. All employees have the ability to login and see their own accounts

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Nick S.
Industry: Graphic Design
Company size: 11-50 Employees

Run Away, Don't Walk

Used Weekly for 1+ year
Reviewed on 2018/08/10
Review Source: Capterra

Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Pros

PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Cons

Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Doug H.
Industry: Packaging & Containers
Company size: 11-50 Employees

Good details

Used Weekly for 1-5 months
Reviewed on 2019/11/08
Review Source: Capterra

Received a couple crash courses on where to go to do what, and since then great!

Pros

There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees. Then to be able to manage from the software, very easy.

Cons

So much details hard to remember where everything is.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,2/10
Based on 179 user ratings
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ADP TotalSource Pricing

ADP TotalSource Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ADP for pricing information.

Contact ADP for pricing information.

Value for Money
4,1/5
Based on 179 user ratings
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ADP TotalSource Features

ADP TotalSource Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,3/5
Based on 179 user ratings
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Categories

Additional information for ADP TotalSource

Additional information for ADP TotalSource

Key features of ADP TotalSource

  • Administration responsibilities
  • Brochures
  • Compliance
  • Customizable safety program
  • Employee assistance programs
  • Employee management
  • Employee relations
  • Health and benefits
  • Mobile friendly
  • Payroll
  • Purchasing power
  • Regulatory compliance
  • Scalable packages
  • Tax administration
  • Training and developing
  • White papers
  • Workplace safety

Benefits

  • Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

  • Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

  • Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

  • Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run an in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

  • Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also send you notification should any changes in these laws be made to help you ensure compliance and avoid costly fines.

  • Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.

  • ADP TotalSource FAQs

    ADP TotalSource FAQs

    Below are some frequently asked questions for ADP TotalSource.

    Q. What type of pricing plans does ADP TotalSource offer?

    ADP TotalSource offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact ADP for pricing information.

    Q. What are the main features of ADP TotalSource?

    ADP TotalSource offers the following features:

    • Administration responsibilities
    • Brochures
    • Compliance
    • Customizable safety program
    • Employee assistance programs
    • Employee management
    • Employee relations
    • Health and benefits
    • Mobile friendly
    • Payroll
    • Purchasing power
    • Regulatory compliance
    • Scalable packages
    • Tax administration
    • Training and developing
    • White papers
    • Workplace safety

    Q. Who are the typical users of ADP TotalSource?

    ADP TotalSource has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does ADP TotalSource support?

    ADP TotalSource supports the following languages:

    English, Spanish

    Q. What type of pricing plans does ADP TotalSource offer?

    ADP TotalSource has the following pricing plans:

    Subscription

    Q. Does ADP TotalSource support mobile devices?

    ADP TotalSource supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ADP TotalSource integrate with?

    ADP TotalSource integrates with the following applications:

    JazzHR, SutiExpense

    Q. What level of support does ADP TotalSource offer?

    ADP TotalSource offers the following support options:

    Online Support, Phone Support, Video Tutorials, Knowledge Base, FAQs