ADP TotalSource

Full-service HR management and employee benefits

About ADP TotalSource

ADP TotalSource is a human resource management and benefits administration platform developed by ADP. The HR platform lets you manage taxes, payroll, employee health care, workers' compensation, compliance, and employee benefits, all in fully automated processes, thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

ADP TotalSource PEO (Professional Employer Organization) services acts as a complete human resource management department within your business, enabling you to view complete transparency of payroll and tax reports - allowing you to focus on other growing aspects of your company.

ADP manages critical HR management and employee benefits administration responsibilities. As a result, you will benefit from:

<li>Expertise and intelligence: Gain a trusted advisor to help your organization proactively manage your employees.
</li><li>Risk Management: Share responsibilities with a leading authority on employment risk.
</li><li>Scalability: Be able to scale up or down with a minimal impact on your infrastructure.
</li><li>Purchasing: Optimize your employee services and benefits offerings with the clout of a Fortune 500® company.

ADP Total Source human resources outsourcing helps reduce the burdens of HR management and benefits administration so the principals can focus on building business. In addition, a strategic HR business partner dedicated to your business provides the advice and guidance to help you make the best decisions for your business.</li>


Key benefits of ADP TotalSource

  • Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low-cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

  • Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related, the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

  • Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third-party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

  • Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

  • Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also notify you if any changes in these laws are made to help you ensure compliance and avoid costly fines.

  • Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided with assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.

  • Images

    ADP TotalSource Software - Payroll Cycle
    ADP TotalSource Software - Mobile Dashboard - Employee View
    ADP TotalSource Software - Recruiting Dashboard
    ADP TotalSource Software - Onboarding Dashboard
    ADP TotalSource Software - Headcount Overview Dashboard
    ADP TotalSource Software - Pay Equity Dashboard
    ADP TotalSource Software - Recruitment Dashboard
    ADP TotalSource Software - MyADP Employee Dashboard
    ADP TotalSource Software - COVID-19 Vaccination Status Employee Survey
    ADP TotalSource Software - COVID-19 Vaccination Status Dashboard
    ADP TotalSource Software - Diversity, Equity and Inclusion Dashboard - Understand your organization's diversity
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    ADP TotalSource video
    ADP TotalSource Software - Payroll Cycle
    ADP TotalSource Software - Mobile Dashboard - Employee View
    ADP TotalSource Software - Recruiting Dashboard
    ADP TotalSource Software - Onboarding Dashboard
    ADP TotalSource Software - Headcount Overview Dashboard
    ADP TotalSource Software - Pay Equity Dashboard
    ADP TotalSource Software - Recruitment Dashboard
    ADP TotalSource Software - MyADP Employee Dashboard
    ADP TotalSource Software - COVID-19 Vaccination Status Employee Survey
    ADP TotalSource Software - COVID-19 Vaccination Status Dashboard
    ADP TotalSource Software - Diversity, Equity and Inclusion Dashboard - Understand your organization's diversity

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    Reviews

    Overall rating

    4,2 /5
    (226)
    Value for Money
    3,9/5
    Features
    4,2/5
    Ease of Use
    4,1/5
    Customer Support
    4,1/5

    Already have ADP TotalSource?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 226
    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 1 001–5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Functionalities

    Reviewed on 2019/04/17

    Overall it's very good, I get everything in my hand quickly.

    Overall it's very good, I get everything in my hand quickly.

    Pros

    I really enjoyed the ease of finding my company documents and processes without having to request it.

    Cons

    Worst thing is when we forget the password, saving password process is complicated and confusing.

    Joilyn
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very user friendly, easy to navigate. Reports are great. Current on laws and mandates...

    Reviewed on 2018/03/13

    The assurance that I am up on all the laws and mandates involving human resources, that I have...

    The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

    Pros

    The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

    Cons

    I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.

    Wallace
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    You can do better.

    Reviewed on 2019/12/26

    We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not...

    We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all.
    Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received.
    Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email.
    Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform.

    Pros

    There isn't much to like. I guess since this field is a requirement, I'd say they do make sure their platform is compliant.

    Cons

    The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.

    Jennifer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    If your looking for a complete Payroll option, This is it!

    Reviewed on 2019/07/11

    ADP also allows employees to request time off, and employers to approve or decline. Highly...

    ADP also allows employees to request time off, and employers to approve or decline. Highly recommend for small and large companies.

    Pros

    The designers of ADP knew what they were doing when they created it! ADP has everything an employer needs in a payroll company. Clocking in and out is SUPER simple and creates no hassle! As an employer you are able to do full employee evaluations, as well as allow them to self evaluate! You can also assign employees to review each other which is a great option. The best feature of ADP is that employees has access to their employee profile allowing them to see their pay rate, date of hire, view and print out pay stubs, etc which is easier than having to go through an HR department.

    Cons

    I have nothing negative to say about ADP.

    Jesse
    Overall rating
    • Industry: Real Estate
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    5 Stars All Around

    Reviewed on 2018/12/05

    Regardless of the con listed above, this was an outlying issue, and the overall quality and...

    Regardless of the con listed above, this was an outlying issue, and the overall quality and customer service of this organization has been amazing.

    Pros

    There are too many pros to write about here. From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.

    Cons

    The only issue that I have ever had with them was trying to get a tax issue on my paycheck resolved, there was a lack of communication on the part of customer service, and it took much too long to get the issue resolved.

    Showing 5 reviews of 226 Read all reviews

    ADP TotalSource FAQs

    Below are some frequently asked questions for ADP TotalSource.

    ADP TotalSource offers the following pricing plans:

    • Free Trial: Not Available

    Contact ADP for pricing information.

    ADP TotalSource has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    ADP TotalSource supports the following languages:

    English, Spanish

    ADP TotalSource supports the following devices:

    We do not have any information about what integrations ADP TotalSource has

    ADP TotalSource offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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