ADP TotalSource

About ADP TotalSource
ADP TotalSource is a full-service professional employment organization (PEO) that provides dedicated, hands-on expert guidance along with user-friendly technology. This enables clients to focus on what matters most to them with peace of mind, knowing they can count on a trusted partner to get the people side of the business done right.
Our extensive range of HR support includes payroll, compliance, benefits, workers' compensation, retirement planning, and more. We offer both day-to-day assistance and strategic guidance, all backed by ADP.
ADP TotalSource is the largest PEO, has 30 years of experience, and is highly accredited as a PEO and company, as we are one of only 4% of PEOs that are both ESAC-accredited, and IRS certified.
Key benefits of ADP TotalSource
ADP TotalSource offers various levels of HR expert guidance for small and medium-sized businesses.
• One-on-one guidance, when you need it. With ADP TotalSource, businesses will reap the rewards of having a real-life, dedicated HR business partner (HRBP) guiding them through the full range of HR issues. They’ll know their HRBP by name and their ADP HRBP will know each client’s business, priorities, and how they operate.
• Access to a specialized team of advisors. Businesses can also count on a highly specialized team of advisors who will work alongside the HR Business Partner (HRBP), for payroll, payroll tax, workers’ compensation and worksite risk and safety, benefit administration and enrollment, and much more. The level of support and expertise provided by TotalSource for any situation is truly world-class.
• Unparalleled support for employees. With ongoing, on-demand support from ADP MyLife Advisors, employees will always get the answers they need. ADP’s experienced professionals are ready to help your employees with all their HR, benefits and payroll questions.
• Human Resources: From helping with day-to-day tasks like compliance questions, addressing turnover, employee engagement and development, or tricky employee situations to diving deep into HR goals and strategy, clients can count on their dedicated HRBP. When it comes to HR, you name it, they've seen it, and they’re ready to help.
• Hire, onboard and retain talent. The ADP HR Business Partner will guide businesses in focusing on and optimizing the talent areas that are most critical to their business, including hiring, compensation benchmarks, onboarding, training courses, employee retention, and competitive benefits and perks.
• Employee benefits and benefits administration: Access to TotalSource’s benefits, including medical, dental and vision insurance, retirement savings plans (including 401k), and other perks and benefits (employee discount programs, EAP, higher education reimbursement, commuter benefits and more). TotalSource is known for providing carrier choice, extensive benefit plan types, and ancillary benefit options that truly allow SMBs and their employees to personalize their benefit plan to their needs and situation -- supporting employees in all 50 states! We also handle all aspects of benefits administration for our clients.
• Payroll and tax filing. A dedicated payroll business partner assists clients in processing payroll, taxes, and wage garnishments quickly and accurately, regardless of the complexity of their employee setup. Once clients submit their payroll, they gain access to a real-time payroll preview, enabling them to see exactly what they are paying.
• Regulatory compliance. ADP monitors employment laws and regulations, assisting businesses in addressing changes that affect their operations to maintain compliance and protection. They continually update their technology and the services they offer to align with these new laws.
• Risk and safety. ADP's Risk and safety consultants assist businesses in evaluating their worksites, identifying OSHA risk areas, and assessing the overall effectiveness of their safety programs and employee engagement.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Consistently easy to use and glitch-free
Reviewed on 2021/05/04
I recommend this to anyone looking to manage their employees across a larger scale with a software...
I recommend this to anyone looking to manage their employees across a larger scale with a software that takes a seamless, simple, effective, not the most basic but no superfluous bells and whistles gumming up the works approach and hits it out of the park with flawless functionality.
Pros
I used this for keeping track of my hours, benefits, and payroll as an employee of a large public school system. The ease of use and organization of this software were well developed and user friendly. Not only was it simple to use without being "in your face" but it was reliable, as in, consistently working and never had an issue or malfunction.
Cons
It could have used a person touch either from the user side where customization is possible or from the company where I had a contact person or human I could have reached if needed...however that is just splitting hairs, besides, if the software never breaks then you dont need tech support or a company contact person, right?
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
USP review
Reviewed on 2024/10/09
mostly good but on expensive side for services.
mostly good but on expensive side for services.
Pros
provide all services you need. Nice folks to work with.
Cons
too bureaucratic, sometimes hard to solve issues because pass from one division to another.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
R&V ADP Review
Reviewed on 2024/05/24
Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. ...
Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. Reports should have been proactively set up for interfaces and the turnaround time to correct was unreasonably long. The second year our renewal went up 18%. The saving grace was the HR and payroll rep and their assistance through the process.
Pros
I liked consolidating all of the employee information on one platform. The mobile app is great for employees. The clock in and out options are great. Our reps, when available, are fantastic.
Cons
The cost. The unavailability of reps. The learning module is terrible. Reporting module is not user friendly. The leave management process is also not good.
Response from ADP
Hi Dawn. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to [email protected]. Looking forward to hearing from you.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Satisfied Client
Reviewed on 2024/06/04
The people are their best asset. looking forward to the software update (only 2 more weeks) I...
The people are their best asset. looking forward to the software update (only 2 more weeks) I think that will help with all of our reporting and usability issues.
Pros
Payroll processing is fairly simple. my direct reps, [sensitive content hidden] (payroll) and Goldie (admin) are great and alway seem to make a great effort to assist us.
Cons
software is a little outdated, integration between total source and time clock are poor. reports are not always what we need and cant be customized, not a lot of choices.
Alternatives Considered
InsperityReasons for Switching to ADP TotalSource
Price was an important factor but it was really important to be able to provide a wide rage of benefits for employees.- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Product that keeps improving
Reviewed on 2024/10/09
Pros
I like the support, especially since I am an HR department of 1.
Cons
I wish the reporting was easier to get the exact information you need. I always have to call the MyLife Advisors.
Alternatives Considered
PaylocityReasons for Switching to ADP TotalSource
I previously worked with ADP and was familiar with the platform.ADP TotalSource FAQs
Below are some frequently asked questions for ADP TotalSource.Q. What type of pricing plans does ADP TotalSource offer?
ADP TotalSource offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
ADP TotalSource pricing is personalized for each client, as several factors are considered, including benefits, HR, workers’ compensation and more.
Q. Who are the typical users of ADP TotalSource?
ADP TotalSource has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ADP TotalSource support?
ADP TotalSource supports the following languages:
English
Q. Does ADP TotalSource support mobile devices?
ADP TotalSource supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ADP TotalSource integrate with?
ADP TotalSource integrates with the following applications:
ADP SmartCompliance
Q. What level of support does ADP TotalSource offer?
ADP TotalSource offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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