TomTom WEBFLEET

TomTom WEBFLEET

Fleet management & telematics for small to large businesses

4.4/5 (30 reviews)

TomTom WEBFLEET Overview

TomTom Telematics is a Business Unit of TomTom dedicated to fleet management, vehicle telematics and connected car services. WEBFLEET is a Software-as-a-Service solution, used by small to large businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.

TomTom Telematics is one of the world’s leading telematics solution providers with more than 45,000 customers & 650,000 subscriptions worldwide. The company services drivers in more than 60 countries, giving them the industry’s strongest local support network and widest range of sector-specific third party applications and integrations.

Pricing

Starting from
$24/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

Danish, Dutch, English, French, German and 5 others, Irish, Italian, Polish, Portuguese, Spanish

TomTom WEBFLEET Reviews

Overall rating
4.4/5
87% positive reviews
21
Excellent
5
Very good
1
Average
1
Poor
2
Terrible
Luke T.

Would not buy again.

Used Daily for 2+ years
Reviewed on 2016/10/24
Review Source: Capterra

Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.

Pros

Driver safety info.

Cons

Too complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
David S.

Ah-mazing! TomTom really takes the cake when it comes to GPS and vehicle tracking systems!

Used Daily for 2+ years
Reviewed on 2018/06/12
Review Source: Capterra

Amazing & user friendly all around! A necessity for any transport related business!

Pros

The software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for!

Cons

Nothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em!

Response from TomTom Telematics

David,
Thank you for sharing your experience we love to hear from our customers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Fantastic product BUJT with really pathetic support lacking knowledge about its own product

Used Daily for 6-12 months
Reviewed on 2017/05/16
Review Source

Pros

Overall the product does exactly what it says it does - track your vehicles. In addition to that it is one of the few products that based on tracking of over 20,000 km when I look at the Tom Tom software odometer reading of any of my vehicles it is usually 50 km or less than the actual reading of the vehicle. If you know anything about GPS software packages that's impressive and it also means that the inbuilt service reminders of any type can also be trusted without question. Powerful stuff.

Cons

Tom Tom would have to have one of the most rediculously poor support systems of any company that I have ever been involved with. In fact worse than an Australian Telco and thats saying something. Not only are they slow in their responses often taking several days, but they are often wrong too. Sadly bad enough to bring their overall rating down to below average.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Mike B.

Pros and Cons

Reviewed on 2014/10/09
Review Source: Capterra

Pros:
The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive.

Cons:
We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers.

Rating breakdown

Ease of Use
Customer Support

Marlo T.

Best Customer Service in Show

Reviewed on 2014/09/02
Review Source: Capterra

As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!

Rating breakdown

Ease of Use
Customer Support

User Recommendation
7.6/10
Based on 30 reviews
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TomTom WEBFLEET Pricing

Starting from
$24/month
Pricing options
Free Trial
Subscription
Value for money
Value for Money
3.3/5
Based on 30 reviews
Compare value for money rating with alternatives

TomTom WEBFLEET Features

  • API
  • Real Time Data
  • Real Time Reporting

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for TomTom WEBFLEET

Key features of TomTom WEBFLEET

Benefits

- Increase Efficiency
- Boost Productivity
- 10 Second Vehicle Tracking
- Fuel Savings
- Job Dispatching
- Dashboard Reporting
- Reduce Drive Time to Get More Jobs Done
- Increase Safety & Reduce Liability with Driver Coaching
- Professional Navigation with Traffic Avoidance
- Software Integration with 400+ Partners
- Fuel Card Integration
- WEBFLEET Mobile

TomTom WEBFLEET FAQs

Below are some frequently asked questions for TomTom WEBFLEET.

Q. What type of pricing plans does TomTom WEBFLEET offer?

TomTom WEBFLEET offers the following pricing plans:

Starting from: $24/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of TomTom WEBFLEET?

We do not have any information about TomTom WEBFLEET features

Q. Who are the typical users of TomTom WEBFLEET?

TomTom WEBFLEET has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does TomTom WEBFLEET support?

TomTom WEBFLEET supports the following languages:

Danish, Dutch, English, French, German, Irish, Italian, Polish, Portuguese, Spanish

Q. What type of pricing plans does TomTom WEBFLEET offer?

TomTom WEBFLEET has the following pricing plans:

Subscription

Q. Does TomTom WEBFLEET support mobile devices?

TomTom WEBFLEET supports the following devices:

Android, iPhone, iPad

Q. What other apps does TomTom WEBFLEET integrate with?

TomTom WEBFLEET integrates with the following applications:

Dispatch Anywhere, Maxoptra, Omadi, Praxedo, Service Pro, SkyBoss, Towbook, TrackerX, Wintac, Wintac

Q. What level of support does TomTom WEBFLEET offer?

TomTom WEBFLEET offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials