About Ameyo

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Ameyo

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.

Devices

Business size

S M L

Markets

United Arab Emirates, Australia, Bahrain, Burundi, Brunei, Botswana, Canada, Central African Republic, Cameroon, China, Cape Verde, Djibouti, Egypt, Ethiopia, Gabon, United Kingdom, Ghana, Gambia, Equatorial Guinea, Indonesia, Israel, India, Iran, Kenya, Kyrgyzstan, Cambodia, Kuwait, Kazakhstan, Laos, Lesotho, Morocco, Mali, Myanmar (Burma), Mongolia, Mauritania, Mauritius, Maldives, Malawi, Malaysia, Mozambique, Namibia, Nigeria, Nepal, Oman, Philippines, Palestinian Territories, Qatar, Rwanda, Saudi Arabia, Seychelles, Sudan, Somalia, Togo, Tajikistan, Turkmenistan, Tunisia, Tanzania, Uganda, United States, Uzbekistan, Vietnam, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, English, French, German, Portuguese, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Ameyo Software - Personalized Experience with Customizable IVR
Ameyo Software - Deliver Faster Response with Automated Routing
Ameyo Software - Improve your Call Connect Rate with Auto Dialer
Ameyo Software - Deliver Context-Driven Experience with CTI Integration
Ameyo Software - Single View of Customer Data with Unified Agent Desktop
Ameyo Software - Work from Anywhere with Mobile Agent Capabilities
View 7 more
Ameyo video
Ameyo Software - Personalized Experience with Customizable IVR Ameyo Software - Deliver Faster Response with Automated Routing Ameyo Software - Improve your Call Connect Rate with Auto Dialer Ameyo Software - Deliver Context-Driven Experience with CTI Integration Ameyo Software - Single View of Customer Data with Unified Agent Desktop Ameyo Software - Work from Anywhere with Mobile Agent Capabilities

Features

Total features of Ameyo: 107

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management

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Salesforce Service Cloud

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Reviews

Overall rating

4,0 /5
(35)
Value for Money
3,6/5
Features
3,8/5
Ease of Use
4,2/5
Customer Support
3,4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 35
Verified Reviewer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ameyo-One of the best call management tool

Reviewed on 2021/06/01

It is been a splendid experience with Ameyo so far, They have amazing customer service team...

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Pros

Ameyo has so many interesting features that I can not name them all here. To mention a few of them:
1. One click download of the calls and recordings
2. Easy to filter the call recordings by agent, date, connected types and what not.
3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click
4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Cons

1. You can not change the agent availability in bulk.
2. Scheduling report has its' own limitation.
3. Screen recording feature is not available
4. Little costly for small organisations

Alternatives Considered

Salesforce Service Cloud

Reasons for Switching to Ameyo

Cost effectiveness over a large number of agents
Shivam M.
Overall rating
  • Industry: Financial Services
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Voice channel feedback

Reviewed on 2019/12/02

Our connectivity is increased by tuning some retry time settings and campaign settings.

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros

1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.

Cons

1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.

Response from Ameyo

Thanks, Shivam! Your feedback really matters! :)

Mahesh B.
Overall rating
  • Industry: E-Learning
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of access, Best in class service

Reviewed on 2021/12/10

Best, keep up the good services. reach out to more heights.

Best, keep up the good services. reach out to more heights.

Pros

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Cons

The UI UX of the software could be better

Akbarali K.
Overall rating
  • Industry: Entertainment
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

.

Reviewed on 2021/05/11

It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's...

It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months

Also they way of your user talking on phone is very rudely

Not listening the customer explanation because of this customer is suffering lot of issues

Pros

Overall average software to use the same

Cons

Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution

Tahir A.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ameyo: Review

Reviewed on 2021/10/17

Pros

I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Cons

I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.

Showing 5 reviews of 35 Read all reviews

Ameyo FAQs

Below are some frequently asked questions for Ameyo.

Ameyo offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact sales for a custom quote

Ameyo has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Ameyo supports the following languages:

Arabic, English, French, German, Portuguese, Spanish

Ameyo supports the following devices:

Android (Mobile)

Ameyo integrates with the following applications:

Freshdesk, Salesforce Sales Cloud, SugarCRM, Talisma CRM, Zendesk, Zoho CRM

Ameyo offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Ameyo.