Ameyo
About Ameyo
Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.
Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.
Key benefits of Ameyo
Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:
- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.
- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.
- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.
-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.
-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.
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Reviews
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- Industry: Media Production
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One stop for solution
Reviewed on 2022/03/04
Pros
The software comes with a complete suite for your customer services needs, this is the best thing I like about ameyo, this provides and ends end visibility and also avoid the hassle of integrating any third-party software
Cons
Not come up with anything so far, there are some features like chat which I am yet to explore
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ameyo Is a best software for call management.
Reviewed on 2023/02/21
Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service...
Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.
Pros
The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.
Cons
Every thing is fine. It works absolutely fantastic.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great Platform
Reviewed on 2022/09/30
Pros
The ability to record the calls and the fact that it works on ease even on mobile phones
The best part was having the system integrated with leadsquared that helped immensely in lead management
Cons
Call drops were very frequent, did not show accurate number of calls, talkative which hindered productivity monitoring
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful
Reviewed on 2023/02/18
its awesome to use and the re routing to mobile function is super cool that we dont want to use...
its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones
Pros
its make our day to day work fun by connecting with customer
Cons
sometimes it get stuck while using re routing
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ameyo and Its benefits
Reviewed on 2022/04/12
Pros
Cost and process friendly is the major reason
Cons
Connectivity is the only issue that we face
Reasons for Switching to Ameyo
Cost and process friendlyAmeyo FAQs
Below are some frequently asked questions for Ameyo.Q. What type of pricing plans does Ameyo offer?
Ameyo offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact sales for a custom quote
Q. Who are the typical users of Ameyo?
Ameyo has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Ameyo support?
Ameyo supports the following languages:
Arabic, English, French, German, Portuguese, Spanish
Q. Does Ameyo support mobile devices?
Ameyo supports the following devices:
Android (Mobile)
Q. What other apps does Ameyo integrate with?
Ameyo integrates with the following applications:
Freshdesk, Salesforce Sales Cloud, SugarCRM, Talisma CRM, Zendesk Suite, Zoho CRM
Q. What level of support does Ameyo offer?
Ameyo offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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