Ameyo

Ameyo

All-in-one Contact Center Software

4.3/5 (18 reviews)

Ameyo Overview

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.

Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, English, French, German, Portuguese, Spanish

Ameyo Reviews

Overall rating
4.3/5
83% positive reviews
9
Excellent
6
Very good
2
Average
1
Poor
0
Terrible
Ehab M.

Easy to use and customize application with excellent support team

Used Daily for 2+ years
Reviewed on 2017/03/16
Review Source: Capterra

The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jacob M.

The most cost effective contact center solution available in the market right now!

Used Daily for 1+ year
Reviewed on 2016/09/12
Review Source: Capterra

We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.

We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Pros

Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition

Cons

None

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

you can work efficiently and more productive as well.

Used Daily for 6-12 months
Reviewed on 2018/07/13
Review Source: Capterra

increase of work productivity and less agent errors.

Pros

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Cons

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Lam V.

Need to improve Customer Support

Used Daily for 1+ year
Reviewed on 2017/04/11
Review Source: Capterra

Hi,

Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.

Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Pros

- Easy to use
- Efficient
- Stable

Cons

- Support team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sankar rao A.

Ola and Ameyo

Used Daily for 1+ year
Reviewed on 2017/03/31
Review Source: Capterra

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Pros

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Cons

I would have preferred it to be configurable, so that customization effort could be reduced.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Ameyo Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Contact sales for a custom quote

Ameyo Features

  • API
  • Activity Dashboard
  • CRM Integration
  • Email Integration
  • Reporting & Statistics

  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for Ameyo

Key features of Ameyo

  • ACD & Dynamic Queuing
  • Agent supervision
  • Auto Abandoned Call back
  • Automatic Speech recoginition
  • Call conferencing
  • Computer telephony integration (CTI)
  • Customizable IVR Prompt
  • Customizable wallboard
  • Estimated Wait Time Announcement
  • IVR with Intelligent Routing
  • Lead Management
  • Live agent reassignment
  • Omnichannel Capabilities
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
  • Predictive dialer
  • Priority Routing
  • Proactive Connect Enhancer (PACE)
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Screen Recording
  • Self Service IVR
  • Third Party Integrations
  • Virtual queuing Pass
  • Voice logger

Benefits

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.

Ameyo FAQs

Below are some frequently asked questions for Ameyo.

Q. What type of pricing plans does Ameyo offer?

Ameyo offers the following pricing plans:

Pricing model: One Time License, Subscription

Free Trial: Available

Contact sales for a custom quote

Q. What are the main features of Ameyo?

Ameyo offers the following features:

  • ACD & Dynamic Queuing
  • Agent supervision
  • Auto Abandoned Call back
  • Automatic Speech recoginition
  • Call conferencing
  • Computer telephony integration (CTI)
  • Customizable IVR Prompt
  • Customizable wallboard
  • Estimated Wait Time Announcement
  • IVR with Intelligent Routing
  • Lead Management
  • Live agent reassignment
  • Omnichannel Capabilities
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
  • Predictive dialer
  • Priority Routing
  • Proactive Connect Enhancer (PACE)
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Screen Recording
  • Self Service IVR
  • Third Party Integrations
  • Virtual queuing Pass
  • Voice logger

Q. Who are the typical users of Ameyo?

Ameyo has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Ameyo support?

Ameyo supports the following languages:

Arabic, English, French, German, Portuguese, Spanish

Q. What type of pricing plans does Ameyo offer?

Ameyo has the following pricing plans:

One Time License, Subscription

Q. Does Ameyo support mobile devices?

We do not have any information about what devices Ameyo supports

Q. What other apps does Ameyo integrate with?

Ameyo integrates with the following applications:

Ameyo FusionCX, FieldEZ, Freshdesk, Freshdesk, LeadSquared, Microsoft Dynamics CRM, SugarCRM, Zendesk, Zendesk, Zoho CRM

Q. What level of support does Ameyo offer?

Ameyo offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials