Aircall

Phone system for support and sales teams

4,2 /5 (180 reviews) Write a Review!

Aircall Overview

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 5000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Aircall Overview

Pricing

Starting from
US$30,00/month

Pricing options

Free Trial
Subscription
Value for money

Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support.

Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support.

1 number included in each plan. Add extra numbers on any plan for $6/month.


Aircall Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Portuguese, Spanish

Media

Aircall App
Activity Feed
Analytics
Aircall Live Feed
Power Dialer
Power Dialer
Aircall screenshot: Aircall App Aircall screenshot: Activity Feed Aircall screenshot: Analytics Aircall screenshot: Aircall Live Feed Aircall screenshot: Power Dialer Aircall screenshot: Power Dialer Aircall screenshot: Aircall screenshot: Aircall screenshot: Aircall screenshot:

Aircall Reviews

Aircall Reviews

Overall rating
4,2
/
5
Excellent
91

Very good
59

Average
19

Poor
3

Terrible
8

Value for Money
4
Features
4
Ease of Use
4,4
Customer Support
4,2
83% recommended this app
Nicholas S.

Aircall for Student Media Creator Support

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.


Alex F.

Overall amazing!

Aircall has been amazing, from the Support guys to the Customer Satisfaction team.


Stephanie V.

Very easy to use for calling!

I would say it was really a good experience with what it promised to offer. The calls I made were clear and didn't have any troubles with getting disconnected from the line. I was also able to plot my work hours so I didn't have to manually set myself as AWAY or DO NOT DISTURB to not receive calls. That was helpful!


Ian P.

Not Terrible, but Not Gamechanging

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.


David M.

Great on-the-go voip app


Nicholas S.
Industry: Higher Education
Company size: 10 000+ Employees

Aircall for Student Media Creator Support

Used Daily for 6-12 months
Reviewed on 2017/04/10
Review Source: GetApp

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pros

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Cons

The mobile app is a bit rough around the edges, but that's minor compared to the above.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alex F.
Industry: Consumer Services
Company size: 11-50 Employees

Overall amazing!

Used Daily for 1-5 months
Reviewed on 2020/08/10
Review Source: Capterra

Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

Pros

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Cons

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie V.
Industry: Real Estate
Company size: 51-200 Employees

Very easy to use for calling!

Used Daily for 6-12 months
Reviewed on 2020/12/31
Review Source: Capterra

I would say it was really a good experience with what it promised to offer. The calls I made were clear and didn't have any troubles with getting disconnected from the line. I was also able to plot my work hours so I didn't have to manually set myself as AWAY or DO NOT DISTURB to not receive calls. That was helpful!

Pros

What I like the most of this software is that I can choose to pause the recording when I am collecting credit card information from a customer then continue recording afterwards and it gives us a good recording link automatically integrated to hubspot. Also it let me plot my work hours so I didn't have to manually switch myself to DO NOT DISTURB or AWAY when I am on my scheduled lunch/break.

Cons

Everything is good but this could improve if it allowed us to send text messages too! I see that sending messages to my clients is a must and I found it as an inconvenience to switch to another software to do just this. Also, I needed to cross-check between two software for the timeline of my communications with a client. Like have I sent a text after we spoke? or was it after or was it sent on a diff date. This takes so much time.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ian P.
Industry: Security & Investigations
Company size: 11-50 Employees

Not Terrible, but Not Gamechanging

Used Daily for 6-12 months
Reviewed on 2019/10/23
Review Source: Capterra

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Pros

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Cons

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

David M.
Industry: Hospitality
Company size: 11-50 Employees

Great on-the-go voip app

Used Daily for 1+ year
Reviewed on 2020/09/28
Review Source: Capterra

Pros

Comes with a native application for both MacOS and iOS. Integration with Hubspot CRM, meaning that all call recording are available directly on the contact page.

Cons

There are countries which are not supported with a local telephone number (eg. Turkey).

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8,2/10
Based on 180 user ratings
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Aircall Pricing

Aircall Pricing

Starting from
US$30,00/month
Free Trial
Subscription
Value for money

Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support.

Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support.

1 number included in each plan. Add extra numbers on any plan for $6/month.

Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support.

Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support.

1 number included in each plan. Add extra numbers on any plan for $6/month.

Value for Money
4/5
Based on 180 user ratings
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Aircall Features

Aircall Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4/5
Based on 180 user ratings
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Categories

Additional information for Aircall

Additional information for Aircall

Key features of Aircall

  • Advanced Analytics and Reporting
  • Analytics
  • CRM Integrations
  • Call Cascading
  • Call Conferencing
  • Call From Any Number
  • Call reporting
  • Call transfer
  • Click to dial
  • Custom music and messages
  • Desktop notifications
  • Forward to Mobile
  • Helpdesk Integrations
  • IVR (Vocal server)
  • Instant Numbers
  • Live activity feed
  • Local phone numbers in 30+ countries
  • Mac, Windows and Web App for each user
  • Manage multiple numbers and users in one place
  • Opening Hours
  • Pause Resume Recording
  • Power Dialer
  • Queuing
  • Real time modifications
  • Shared contacts
  • Smart Queuing
  • Unlimited Inbound Calls
  • Unlimited concurrent calls
  • Voicemail by email
  • Working hours per user

Benefits

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions

  • Aircall FAQs

    Aircall FAQs

    Below are some frequently asked questions for Aircall.

    Q. What type of pricing plans does Aircall offer?

    Aircall offers the following pricing plans:

    Starting from: US$30,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month.

    Q. What are the main features of Aircall?

    Aircall offers the following features:

    • Advanced Analytics and Reporting
    • Analytics
    • CRM Integrations
    • Call Cascading
    • Call Conferencing
    • Call From Any Number
    • Call reporting
    • Call transfer
    • Click to dial
    • Custom music and messages
    • Desktop notifications
    • Forward to Mobile
    • Helpdesk Integrations
    • IVR (Vocal server)
    • Instant Numbers
    • Live activity feed
    • Local phone numbers in 30+ countries
    • Mac, Windows and Web App for each user
    • Manage multiple numbers and users in one place
    • Opening Hours
    • Pause Resume Recording
    • Power Dialer
    • Queuing
    • Real time modifications
    • Shared contacts
    • Smart Queuing
    • Unlimited Inbound Calls
    • Unlimited concurrent calls
    • Voicemail by email
    • Working hours per user

    Q. Who are the typical users of Aircall?

    Aircall has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Aircall support?

    Aircall supports the following languages:

    English, French, German, Portuguese, Spanish

    Q. Does Aircall support mobile devices?

    Aircall supports the following devices:

    Android, iPhone

    Q. What other apps does Aircall integrate with?

    Aircall integrates with the following applications:

    Freshdesk, Front, Google Drive, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Intercom, Pipedrive, Slack, Vision Helpdesk

    Q. What level of support does Aircall offer?

    Aircall offers the following support options:

    Online Support, Phone Support, FAQs, Knowledge Base, Video Tutorials