About Aircall

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 5000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Pricing starting from:

US$30,00/month

  • Free Trial
  • Subscription

Key benefits of Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English, French, German, Portuguese, Spanish

    Pricing starting from:

    US$30,00/month

    • Free Trial
    • Subscription

    Images

    Aircall App
    Activity Feed
    Analytics
    Aircall Live Feed
    Power Dialer
    View 11 more
    Aircall video Aircall screenshot: Aircall App Aircall screenshot: Activity Feed Aircall screenshot: Analytics Aircall screenshot: Aircall Live Feed Aircall screenshot: Aircall screenshot: Power Dialer Aircall screenshot: Aircall screenshot: Aircall screenshot: Aircall screenshot:

    Features

    Total features of Aircall: 102

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Archiving & Retention
    • Assignment Management
    • Auto-Dialer
    • Auto-Responders
    • Automatic Call Distribution
    • Automatic Lead Distribution
    • Blended Call Center
    • CRM
    • Call Center Management
    • Call Conferencing
    • Call Disposition
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Screening
    • Call Scripting
    • Call Tagging
    • Call Transfer
    • Callback Scheduling
    • Caller ID
    • Collaboration Tools
    • Commenting / Notes
    • Compliance Management
    • Computer Telephony Integration
    • Conferencing
    • Contact Database
    • Contact Management
    • Customer History
    • Customizable Reports
    • Data Import/Export
    • Data Synchronization
    • Desktop Notifications
    • Donor Management
    • Employee Activity Monitoring
    • File Transfer
    • For Nonprofits
    • Fundraising Management
    • Help Desk Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Inbox Management
    • Integrations Management
    • Interaction Tracking
    • Lead Distribution
    • Live Chat
    • Manual Dialer
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Multiple User Accounts
    • On-Demand Recording
    • Outbound Call Center
    • PCI Compliance
    • Phone Key Input
    • Power Dialer
    • Predictive Dialer
    • Preview Dialer
    • Prioritization
    • Process/Workflow Automation
    • Productivity Analysis
    • Progressive Dialer
    • Purchasing & Receiving
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recording
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • SIP Trunking
    • SMS Messaging
    • Search/Filter
    • Skills Tracking
    • Softphone Software
    • Tagging
    • Task Management
    • Text to Speech
    • Third Party Integrations
    • Time Zone Tracking
    • To-Do List
    • Unified Communications
    • Video Conferencing
    • Virtual Call Center
    • Visual Analytics
    • VoIP
    • VoIP Connection
    • Voice Customization
    • Voice Mail
    • eCommerce Management

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    Reviews

    Overall rating

    4,2 /5
    (183)
    Value for Money
    4/5
    Features
    4/5
    Ease of Use
    4,4/5
    Customer Support
    4,2/5

    Already have Aircall?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 183
    Nicholas S.
    Overall rating
    • Industry: Higher Education
    • Company size: 10 000+ Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Aircall for Student Media Creator Support

    Reviewed on 2017/04/10

    We have been using Aircall as a replacement for a traditional phone-based hotline system that...

    We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

    Pros

    Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

    Cons

    The mobile app is a bit rough around the edges, but that's minor compared to the above.

    Alex F.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Overall amazing!

    Reviewed on 2020/08/10

    Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

    Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

    Pros

    The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

    Cons

    The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

    Allen W.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    If you like a tons of bugs, features randomly removed, and terrible customer service that...

    Reviewed on 2017/08/02

    Aircall used to be a solid product with fair pricing and good support. I don't know what's changed...

    Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

    Pros

    They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

    Cons

    I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

    I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

    Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

    I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

    This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

    Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

    I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

    Stephanie V.
    Overall rating
    • Industry: Real Estate
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Very easy to use for calling!

    Reviewed on 2020/12/31

    I would say it was really a good experience with what it promised to offer. The calls I made were...

    I would say it was really a good experience with what it promised to offer. The calls I made were clear and didn't have any troubles with getting disconnected from the line. I was also able to plot my work hours so I didn't have to manually set myself as AWAY or DO NOT DISTURB to not receive calls. That was helpful!

    Pros

    What I like the most of this software is that I can choose to pause the recording when I am collecting credit card information from a customer then continue recording afterwards and it gives us a good recording link automatically integrated to hubspot. Also it let me plot my work hours so I didn't have to manually switch myself to DO NOT DISTURB or AWAY when I am on my scheduled lunch/break.

    Cons

    Everything is good but this could improve if it allowed us to send text messages too! I see that sending messages to my clients is a must and I found it as an inconvenience to switch to another software to do just this. Also, I needed to cross-check between two software for the timeline of my communications with a client. Like have I sent a text after we spoke? or was it after or was it sent on a diff date. This takes so much time.

    Verified Reviewer
    Overall rating
    • Industry: Music
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Aircall has great features!

    Reviewed on 2019/06/08

    Pros

    We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

    Cons

    The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

    Showing 5 reviews of 183 Read all reviews

    Aircall FAQs

    Below are some frequently asked questions for Aircall.

    Aircall offers the following pricing plans:

    • Starting from: US$30,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month.

    We do not have any information about Aircall features

    Aircall has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Aircall supports the following languages:

    English, French, German, Portuguese, Spanish

    Aircall supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Aircall integrates with the following applications:

    Avoma, Bigcommerce, Callingly, Copper, Desk.com, Enthu, EvaluAgent, ExecVision, FLG, Fireflies, Freshdesk, Front, Gaston, Gong.io, Gorgias, HappyFox BI, Help Scout, Heymarket, HubSpot CRM, HubSpot Sales Hub, Integromat, Intercom, JobAdder, Klaus, Kustomer, LeadsBridge, MaestroQA, Microsoft Teams, Modjo, Nicereply, OTYS Recruitment, OneUp Sales, Onpipeline, Outreach, PieSync, Pipedrive, Planhat, Plecto, QuickMail.io, Re:amaze, Recruit Wizard, Recruitly, Refract, Richpanel, Rippling, Sakari, SalesLoft, Salesforce Sales Cloud, Salesforce Service Cloud, Salesmsg, Segment, Shopify, Simplifier, Slack, SnapCall, SugarCRM, TalentLyft, TeamGram, Textline, Toucan Toco, Tray.io, Typeform, Wingman, Zapier, Zendesk, Zendesk Sell, Zoho CRM, Zoho Desk, amoCRM, lemlist, noCRM.io

    Aircall offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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