About Aircall

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 9,000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Pricing starting from:

US$30,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany, Spain, France, United Kingdom, India, Italy, Japan, Mexico, Portugal, United States

    Supported Languages

    English, French, German, Italian, Norwegian, Spanish

    Pricing starting from:

    US$30,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Aircall Software - Activity Feed
    Aircall Software - Aircall App
    Aircall Software - Analytics
    Aircall Software - Aircall Live Feed
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    Aircall Software - Power Dialer
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    Aircall video
    Aircall Software - Activity Feed
    Aircall Software - Aircall App
    Aircall Software - Analytics
    Aircall Software - Aircall Live Feed
    Aircall Software - 5
    Aircall Software - Power Dialer
    Aircall Software - 7
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    Features

    Total features of Aircall: 98

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Archiving & Retention
    • Assignment Management
    • Auto-Dialer
    • Auto-Responders
    • Automated Attendant
    • Automated Routing
    • Automatic Call Distribution
    • Automatic Outbound Dialer
    • Blended Call Center
    • CRM
    • Call Center Management
    • Call Conferencing
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Screening
    • Call Scripting
    • Call Tagging
    • Call Tracking
    • Call Transfer
    • Callback Scheduling
    • Caller ID
    • Collaboration Tools
    • Commenting/Notes
    • Computer Telephony Integration
    • Conferencing
    • Contact Database
    • Contact Management
    • Customer History
    • Customizable Reports
    • Data Import/Export
    • Donor Management
    • Employee Activity Monitoring
    • File Transfer
    • For Nonprofits
    • For Small Businesses
    • Fundraising Management
    • Help Desk Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Inbox Management
    • Integrations Management
    • Interaction Tracking
    • Live Chat
    • Manual Dialer
    • Mobile Access
    • Monitoring
    • Multiple User Accounts
    • On-Demand Recording
    • Online Voice Transmission
    • Outbound Call Center
    • PBX
    • Phone Key Input
    • Power Dialer
    • Predictive Dialer
    • Preview Dialer
    • Prioritization
    • Process/Workflow Automation
    • Progressive Dialer
    • Purchasing & Receiving
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recording
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • SIP Trunking
    • SMS Messaging
    • Softphone Software
    • Tagging
    • Task Management
    • Text to Speech
    • Third Party Integrations
    • Time Zone Tracking
    • Unified Communications
    • Video Conferencing
    • Virtual Call Center
    • VoIP
    • VoIP Connection
    • Voice Customization
    • Voice Mail
    • Voicemail Transcription

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    Reviews

    Overall rating

    4,3 /5
    (294)
    Value for Money
    4,1/5
    Features
    4,1/5
    Ease of Use
    4,5/5
    Customer Support
    4,2/5

    Already have Aircall?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 294
    Jisselle B.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I love AirCall, been using it for over four years now!

    Reviewed on 2022/06/06

    I've used this for over four years and introduced it at companies I've worked and consulted with....

    I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

    Pros

    AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

    Cons

    I have no complaints, it's the best VOIP service I've used.

    Response from Aircall

    Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

    Eden S.
    Overall rating
    • Industry: Education Management
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Accuracy meets efficiency!

    Reviewed on 2021/11/16

    Our whole team attended the demo for the software and it was great, we had the chance to ask any...

    Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.

    Pros

    Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

    Cons

    Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

    Response from Aircall

    Hi Eden,

    We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience.

    Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer.

    Have a great day!

    Cheers,
    Max from Aircall

    Garret T.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Expensive, Unreliable, Bad Customer Support - Avoid at all costs

    Reviewed on 2022/06/17

    Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it...

    Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver.

    Pros

    The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.

    Cons

    The call quality is horrible for both outbound and inbound calls.
    The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves.
    The service is SUPER expensive compared to Ring Central or other platforms that have better reliability

    Response from Aircall

    Hi Garret,

    Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers that have been previously abused and marked as SPAM by consumers. Instead of retiring these numbers, they get resold to us and we only find this out when our customers let us know. The best solution we can offer you is to replace these numbers. You can work with your Customer Success Manager directly, if you choose to go this route.

    We hope that we can find a way to continue working together in the future.

    Best,
    Max from Aircall

    Mario martín M.
    Overall rating
    • Industry: Banking
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Improve the efficiency of the call center's day-to-day operations.

    Reviewed on 2022/04/02

    We can now see how many incoming calls we are receiving, which helps us estimate how many resources...

    We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything.

    Pros

    Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.

    Cons

    There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

    Response from Aircall

    Hi Mario,

    Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/.

    Best,
    Leslie from Aircall

    Selim D.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    One of the best

    Reviewed on 2021/10/20

    I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem...

    I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget

    Pros

    It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

    Cons

    Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

    Response from Aircall

    Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max

    Showing 5 reviews of 294 Read all reviews

    Aircall FAQs

    Below are some frequently asked questions for Aircall.

    Aircall offers the following pricing plans:

    • Starting from: US$30,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month.

    Aircall has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    Aircall supports the following languages:

    English, French, German, Italian, Norwegian, Spanish

    Aircall supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Aircall integrates with the following applications:

    Avoma, BigCommerce, Bloobirds, Bullhorn Time & Expense, Callingly, Chorus, Copper, Daton, Desk.com, Enthu, EvaluAgent, ExecVision, FLG, Fire Tiger, Fireflies, Freshdesk, Front, Gaston, Gong.io, Gorgias, HappyFox BI, HappyFox Help Desk, Help Scout, Heymarket, HubSpot CRM, HubSpot Sales Hub, Intercom, Jiminny, JobAdder, Klaus, Kustomer, LeadsBridge, MaestroQA, Make, Microsoft Teams, Modjo, Nicereply, OTYS Recruitment, OneUp Sales, Onpipeline, Operations Hub, Outreach, Outreach, Pipedrive, Planhat, Plecto, QuickMail.io, Re:amaze, Recruit Wizard, Recruitly, Refract, Richpanel, Rippling, Sakari, SalesLoft, Salesforce Sales Cloud, Salesforce Service Cloud, Salesmsg, Segment, Shopify, Simplifier, Slack, SnapCall, SugarCRM, TalentLyft, TeamGram, Textline, Toucan, Tray.io, Typeform, Wingman, Zapier, Zendesk, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoho Desk, Zoho Flow, amoCRM, lemlist, monday.com, noCRM.io

    Aircall offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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