
About ADP Workforce Now
ADP Workforce Now is a complete, cloud-based human capital management and talent management solution for companies with more than 50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, ADP Workforce Now frees HR teams from mundane tasks so they can focus on their people and drive business results. Plus, Workforce Now integrates simply and securely with other best-of-breed HR and business applications through convenient APIs and the ADP Marketplace.
ADP Workforce Now includes a native ADP mobile app (available on iOS and Android) for employee and manager self-service.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage the workforce and make data-driven decisions. Functionality can be added as needed, as businesses grow.
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Key benefits of ADP Workforce Now
Devices
Business size
Markets
Supported Languages
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Features
Total features of ADP Workforce Now: 78
- 360 Degree Feedback
- 401(k) Tracking
- API
- Access Controls/Permissions
- Activity Dashboard
- Applicant Tracking
- Applications Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Background Screening
- Benefits Administration Outsourcing
- Benefits Dashboard
- Benefits Management
- COBRA Administration
- Candidate Profiles
- Candidate Tracking
- Career Development
- Check Printing
- Clock In / Out
- Compensation Management
- Competency Management
- Compliance Management
- Contractor Management
- Customizable Reports
- Customizable Templates
- Customization
- Direct Deposit
- Employee Database
- Employee Management
- Employee Portal
- Employee Profiles
- Employee Scheduling
- Employee Self Service
- Expense Tracking
- Goal Setting / Tracking
- HIPAA Compliant
- Individual Development Plans
- Job Management
- Job Posting
- Jobs Board
- Labor Forecasting
- Learning & Development
- Leave Tracking
- Multi-Country
- Multi-State
- Onboarding
- Organizational Charting
- Payroll Management
- Payroll Outsourcing
- Payroll Reporting
- Peer Appraisals
- Performance Appraisal
- Performance Management
- Performance Metrics
- Performance Review Management
- Real Time Analytics
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Review Cycle Tracking
- Self Assessment
- Self Service Portal
- Sick Leave Tracking
- Skills Tracking
- Succession Planning
- Talent Acquisition
- Tax Compliance
- Time & Attendance
- Time Off Management
- Time Off Requests
- Time Tracking
- Training Management
- Vacation/Leave Tracking
- Variable Workforce
- W-2 Preparation
- Wage Garnishment
- Weighted Performance Measures
Alternatives
Workzoom

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PayPro Workforce Management

Reviews
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- Industry: E-Learning
- Company size: 201-500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ADP Work Force Now Review
Reviewed on 2021/03/10
I had a great experience using the software it gives a wholistic view of where your paycheck goes!
I had a great experience using the software it gives a wholistic view of where your paycheck goes!
Pros
ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform
Cons
Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.
- Industry: Insurance
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reliable workforce management system
Reviewed on 2021/04/07
We use ADP Workforce for time management, payroll, employee database, benefits, cloud data storage,...
We use ADP Workforce for time management, payroll, employee database, benefits, cloud data storage, signing documents and more. We have had some downtimes here and there, but no complaints there. It happens. We are, overall, happy with the software. It does the job well. In some areas important to us - like payroll - it shines.
Pros
ADP handles complexity well. They know payroll really, really well. Payroll is important for staff and ADP makes it easy for us to handle it. Payroll module has always worked and has handled various edge cases for us.
Cons
We don't like ADP's support. We feel that reaching to support is a wasteful use of our time since we barely ever get value out of them. ADP should definitely invest in support staff who are knowledgeable and willing to help. We, once, had a challenge with ADP mobile app. Information that was supposed to be on managers' ADP mobile app profile wasn't showing up. After several attempts over several months, one curious support person chose to dive deep and figure a solution out.
- Industry: Banking
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
We have not had a very good experience with ADP. Would not recommend to those seeking a...
Reviewed on 2018/01/16
ADP has been constantly pushing back on us saying that when the system was initially set up, it was...
ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.
Cons
1. Reporting is difficult to navigate and select. You can create a custom report, but don'#39;t be fooled. It'#39;s not as customizable as you need it to be.
2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate.
3. There is no onboarding functionality. We'#39;ve created so many of our own spreadsheets simply because this function does not exist.
4. You can change the status of an applicant, but you have to go into their profile in order to do so or select a checkbox that will bring up a different screen. Too many pages between what you would like to do, makes such a simple step in the hiring process very cumbersome.
5. The referral option is not customizable at all. We were excited about this functionality, but can'#39;t even use it because it cannot do what we need it to do.
6. Our ATS has not received any patched updates at all (ADP has known about this and is 'quot;fixing'quot; for the past 6 months). Our applicants can'#39;t even click the '#39;next'#39; button without a banner being in the way of it. We know that we have lost many applicants due to this.
7. I do not work in the benefits side of things, but I know that we had a big issue with many of our employees being provided with the wrong insurance due to a mishap on ADP. Took us months to correct. Many employees paychecks for almost a whole year were incorrect that we had to refund.
8. Registering to apply for a position is so difficult. You have to click on '#39;apply'#39; for the same job 3 times navigating to multiple different screens before you actually start applying.
9. There is no automatic feature to remind our managers to submit their time cards for their branches. This has to be done manually. We have to then submit the time cards individually at the end of every pay period. This takes a whole day for one person to complete, and we have about 250+ employees.
10. Customer service is atrocious. It was so bad that when we finally complained about it enough, they didn'#39;t really offer any fixes to the standing requests that we already had, but offered us a 'quot;white glove'quot; service that we would have to pay for just to get better customer service. 10'#39;s of hours are wasted monthly just to get someone that can help us. And then we have to call back again to see if we get the same answer twice, which more often than not, we receive a different answer.
Response from Lori
Derek – I am sorry to see that you have had a less than stellar experience with our WFN product/service. As a member of ADP's Client Loyalty team, I am committed to getting you the help and resources you need to improve your experience. Please reach out to me directly so I can assist. [email protected]
- Industry: Retail
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
HRIS System
Reviewed on 2020/12/29
Overall my ADP Workforce now experience has been excellent.
Overall my ADP Workforce now experience has been excellent.
Pros
ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.
Cons
Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

- Industry: Events Services
- Company size: 2-10 Employees
- Used Other for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Workforcenow for productivity
Reviewed on 2019/07/28
It helped us to deal with HR matters effectively so that we could see everything with detailed info.
It helped us to deal with HR matters effectively so that we could see everything with detailed info.
Pros
Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.
Cons
Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.
ADP Workforce Now FAQs
Below are some frequently asked questions for ADP Workforce Now.Q. What type of pricing plans does ADP Workforce Now offer?
ADP Workforce Now offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
Contact ADP for full pricing information.
Q. What are the main features of ADP Workforce Now?
We do not have any information about ADP Workforce Now features
Q. Who are the typical users of ADP Workforce Now?
ADP Workforce Now has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does ADP Workforce Now support?
ADP Workforce Now supports the following languages:
English, French, Spanish
Q. Does ADP Workforce Now support mobile devices?
ADP Workforce Now supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ADP Workforce Now integrate with?
ADP Workforce Now integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, SAP Concur, Sage Intacct
Q. What level of support does ADP Workforce Now offer?
ADP Workforce Now offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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