ADP Workforce Now

Pros

easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance

Cons

customer service is a little lag and needs more features that's all the negative I've got on this one

Pros

Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.

Cons

Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.

Pros

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers.

For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Cons

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place.

Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

Pros

I've had the privilege of utilizing ADP software for quite some time now. I must say the back office sufficiency is amazing, the online platform is user friendly. Lastly, the customer service support for new people is beyond impeccable. Thank you ADP for your service and excellence.

Cons

If I could improve, I would make the onramp to the back office more accessible. However, I understand the security protocols needed when hosting online financial information.

Pros

ADP allows time clock, retirement and insurance benefits, company and state/federal forms to be all in one portal. As opposed to other vendors that offer these a la carte, it is nice to have a 'one-stop' option. This offers good value for the software's price.

Cons

Can be a significant learning curve for new users who are less adept with computer systems. Entering hours in military time takes getting used to.