ADP Workforce Now

ADP Workforce Now

Human capital management

4.3/5 (3055 reviews)

ADP Workforce Now Overview

ADP Workforce Now is a complete, cloud-based human capital management and talent management solution for companies with more than50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, ADP Workforce Now frees HR teams from mundane tasks so they can focus on their people and drive business results. Plus, Workforce Now integrates simply and securely with other best-of-breed HR and business applications through convenient APIs and the ADP Marketplace.

ADP Workforce Now includes a native ADP mobile app (available on iOS and Android) for employee and manager self-service.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage the workforce and make data-driven decisions. Functionality can be added as needed, as businesses grow.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, Spanish

ADP Workforce Now Reviews

Overall rating
4.3/5
85% positive reviews
1550
Excellent
1033
Very good
357
Average
78
Poor
37
Terrible
Shikha V.

ADP Workforce Now-Most used and advanced Human Capital Management Solutions

Used Daily for 2+ years
Reviewed on 2019/04/30
Review Source: Capterra

Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.

Pros

ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc.
This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service.
It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately.
The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application.
The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.

Cons

The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Samridh S.

Easy to Use and Easy to Manage

Used Weekly for 2+ years
Reviewed on 2019/02/01
Review Source: Capterra

Pros

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP.
- Easy to manage my PTO and see balances
I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP.
Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours.
- Notifications
ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out.
- Everything in one place
All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too.
I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in.
Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

Cons

- Outdated look
I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO.
- More details needed
I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things
- Update takes time
When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Collin E.

Leading Payroll Vendor for a Reason

Used Daily for 2+ years
Reviewed on 2018/12/13
Review Source: Capterra

This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features.

There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.

Pros

This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies.

Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze.

Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

Cons

ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday.

Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications.

Pricing may not be as competitive as other vendors and module implementations can add up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Cynthia O.

WFN Review 2018

Used Daily for 2+ years
Reviewed on 2018/12/06
Review Source: Capterra

Overall experience with WFN platform has been very good.

PS: I miss being able to go to ADP locations for "live" training. Especially for reporting! I know that the WFN reporting is very strong and I am not using to it's full ability. I am more of a hands on learner vs. webinars and learned a lot by attending ADP classes for training in THIS area in the past. (Hint, hint - Smile)

Pros

Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.

Cons

I only have cons with specific areas of WFN updates and not the overall WFN platform.
1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The hours flow to the current pay period. Since it is just hours (because in wrong pay/time period) there are no dollars. When doing a payroll reconciliation we tie hours & dollars. When it's a company of 400 employees this is like looking for a needle in a hay stack. I'd rather be stopped and asked to note the exception before I can import.
2. There needs to be more flexibility with the restrictions within time and attendance. Example: We want to restrict an employee to only being able to swipe in 5 minutes before the start of their schedule. If they are 5 minutes late I don't want them restricted; they should be able to swipe in even if they are an hour late. (The old ETime allowed this and it was very helpful in controlling OT because employees had to immediately go to a manager to get permission to start or stay later than their scheduled time vs. seeing the next day when reviewing time cards)
3. Wage & Garnishment - Need easier reports to get what is needed

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Intuitive for users of all types

Used Daily for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments, etc. and have found that ADP WorkforceNow is an intuitive software that anyone can learn very quickly. The menu is thorough but simple, and functions are placed in a logical workflow. I would highly recommend ADP WorkforceNow as a timekeeping/payroll software due to the easy-to-use software.

Pros

Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.

Cons

One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10

ADP Workforce Now Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ADP for full pricing information.

ADP Workforce Now Features

  • API
  • Activity Dashboard
  • Compliance Management
  • Customizable Reporting
  • Employee Database
  • Employee Portal
  • Employee Self Service
  • Recruiting Management
  • Reporting & Statistics
  • Time & Attendance Tracking

  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Data Import/Export
  • Employee Management
  • Employee Onboarding
  • Real Time Reporting
  • Third Party Integration

Additional information for ADP Workforce Now

Key features of ADP Workforce Now

  • ACA administration
  • API library
  • Analytics
  • Benchmarking
  • Benefits administration
  • Cloud based storage
  • Compensation
  • Compliance
  • Create user permissions
  • Demo version
  • Employee wellness
  • Global human capital management
  • HR Analytics
  • HR outsourcing services
  • Human resource management
  • Manager and employee self-Service
  • Mobile friendly
  • Multi-lingual service
  • Online support
  • Open Enrollment
  • Payroll
  • Performance Management
  • Recruitment
  • Reporting
  • Scalable plans
  • Talent Management
  • Talent management
  • Time and attendance
  • Web based dashboard

Benefits

  • Fewer employee questions – easy self-service tools like our top-rated mobile app provide access to W2s, timecards, paychecks and more.

  • Less manual data entry – your updates sync automatically to payroll, benefits and dozens of other systems.

  • Competitive pricing – options designed to meet your specific needs.

  • Unmatched expertise – with over 65 years of experience, ADP has served organizations across nearly every industry.

  • Automated alerts – to help prevent costly errors.

  • Compliance with confidence – over 2,500 specialists actively monitor regulatory changes and focus on helping you meet your compliance needs.

  • Trusted – more than 60,000 businesses rely on ADP Workforce Now to get their payroll, HR, benefits, talent management, time & labor management, and compliance done right.

  • ADP Workforce Now FAQs

    Below are some frequently asked questions for ADP Workforce Now.

    Q. What type of pricing plans does ADP Workforce Now offer?

    ADP Workforce Now offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact ADP for full pricing information.

    Q. What are the main features of ADP Workforce Now?

    ADP Workforce Now offers the following features:

    • ACA administration
    • API library
    • Analytics
    • Benchmarking
    • Benefits administration
    • Cloud based storage
    • Compensation
    • Compliance
    • Create user permissions
    • Demo version
    • Employee wellness
    • Global human capital management
    • HR Analytics
    • HR outsourcing services
    • Human resource management
    • Manager and employee self-Service
    • Mobile friendly
    • Multi-lingual service
    • Online support
    • Open Enrollment
    • Payroll
    • Performance Management
    • Recruitment
    • Reporting
    • Scalable plans
    • Talent Management
    • Talent management
    • Time and attendance
    • Web based dashboard

    Q. Who are the typical users of ADP Workforce Now?

    ADP Workforce Now has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does ADP Workforce Now support?

    ADP Workforce Now supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does ADP Workforce Now offer?

    ADP Workforce Now has the following pricing plans:

    Subscription

    Q. Does ADP Workforce Now support mobile devices?

    ADP Workforce Now supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ADP Workforce Now integrate with?

    ADP Workforce Now integrates with the following applications:

    Cronforce, HRMatrix, HomeTrak, Iconixx, Jobvite, Jostle, Performance Pro, PiiQ by Cornerstone, Synerion, iCIMS Recruit

    Q. What level of support does ADP Workforce Now offer?

    ADP Workforce Now offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials