We currently serve thousands of business customers. Our customers come from a variety of industries. Our ideal customer is someone who is looking for an easy and cost effective way of automating their HR processes. It is the perfect solution for both beginners and experienced users of HRIS software.
We are happy to have all of our HR information in one place, but still have not been able to fully utilize all the features for lack of instruction and information, as well as ongoing glitches that have not been fixed. While the support was very good initially, over time support has been harder to access and slower to respond. We have had several support tickets pending for several weeks or months, and still have a new hire that we have not been able to convert to an employee after more than a month.
We love the look and feel of the interface. The dashboards are nicely organized. All of the features offered are exactly what we were looking for in an HR platform. We especially like the recruitment-to-onboarding, and the performance review features.
The set up of the system is not user friendly and there are no written guidelines for setup. We have had to rely on Suti support to set things up, but we have found that we must know exactly what we are trying to accomplish. In other words, the system does things that we had not imagined, but we were not freely offered those features and set up until we specifically asked for information in those areas. Even then, the instruction received did not include best practices on how to use the features. For example, the recruitment feature is very powerful, but requires very specific steps to move to each new phase of the process. That information was not provided when the feature was set up and we have had to learn through trial and error instead of having a concise written procedure for how to access some of the information and move through the process. It is quite confusing. The same goes for the Benefits enrollment feature. Lastly, we were told that a time block feature would be added to the time management so that we could enter time as blocks of time worked rather than start and end times. That was originally scheduled for the end of 2017 and still has not happened.
Hi Paula, Thank you for your feedback! Customer feedback is very valuable as it helps us to evaluate our processes and make plans for improvement.
We apologize for the frustration and confusion.
As you mentioned, we are working on making it easier to access the help videos and guides. Currently we have a knowledge base filled with help articles: SutiHR Knowledge Base
Please note that we also have Account Managers available for additional training if needed.
You also mentioned about the ability to enter in the number of hours worked for the day. This feature has been added to the timesheets. We¿d be happy to setup a time discuss and review with you.
So glad we found SutiHR and it contains all the modules we will need as we grow and evolve. Several HRIS would not do business with us until we reached a certain number of employees. I did not want to start with one HRIS and then move to another once we grew bigger.
Plus they have amazing support, we have even got calls from the company President asking how things were going, ideas for improvement, and thanking us for being their customer.
Additionally, our technical employees who are very particular about applications/systems even give this a thumbs up. So I will consider this a huge win from my internal customers, HR serves each day.
The biggest pro is their customer support response to our requests for enhancements to the software. As our company grows and changes we have evolving needs of the various modules. Our account executive listens to understand what business obstacle we are facing and then gets to work with the development team on a solution. In my 15+ years of HR I have never had an HRIS vendor partner respond so quickly, in the past I was told to put in a ticket to the end user-group que and wait to see if makes the list of items for the next version. We recently submitted a need to get our timekeeping reports built differently, by the end of next pay period it was done. This made processing timekeeping much faster, more accurate, allowing us to spend time on other HR activities.
Second pro, all the modules are included in the price you get quoted, allowing me to be much more confident in my HR Budgets. Also, we have the freedom to roll-out each module as it makes sense for our company.
Third pro, employee self service. Our teammembers love the mobile app for timekeeping and using the address book to easily call a colleague. Our teammembers travel a lot so this functionality is a huge plus, one we did not find
Con, additional focus on compliance related items and reports can be improved. HR is heavily legal related and the data and the way it is collected, stored, and who has access to view are important items to continue to consider as well as any impact of changing laws. Happy to report, any concerns we have had have been quickly resolved by our great SutiHR Account Executive.
I like that this software isn't just HR. It also has Time Management and Expense tracking all in one. There have been some functionalities that we want the software to do, but it didn't have. The team has done an excellent job of creating the functionalities for us to have the software perform how we want it to.
In the Mobile App, our employees can clock in and out, request time off, manager's can approve their departments time off requests, I can see my PTO balance. Having this mobile app has allowed us to eliminate our physical time clock that we previously used. The app is very easy to use.
Overall, this is an excellent HR software. We reviewed 6 different software packages and this is the one we chose. We are not disappointed! The support is fantastic.
Learning how to manage some of the functionalities has been a challenge. However, our support team has been wonderful. I just need to send an email asking how to do something and I get a response back within a short amount of time.
The Mobile App is great to use. There are some functions that we would like to have available in the Mobile App that currently are not available.
I didn't want to have to subscribe to a few different software companies to get what I needed at this time. SuitHR offered me all that I was interested in: recruitment, onboarding, personnel, performance review, time tracking, time off requests, benefit tracking, training and project management. In addition they have an area for company news and photos of each employee. I wanted this to work as a company dashboard, not just a tool for HR. The folks at SutiHR have been great about training and ongoing support as I get further and further into the capabilities of the software. I'm very pleased with SutiHR and would recommend them to any sized company.
The software has a lot of functionality
There is a lot to think about as you get setup. The more time you take to input, the better the outcome.
We've implemented SutiHR as our first HR system. This decision was based on flexibility, ease of use, functionality and of course security of our data. While it does not provide attractive interface as other products we demo, SutiHR has an all in one solution from new hire to termination with room for customization. All the main function of HR (performance, training, employee record, recruitment, benefits, reporting...) are working flawlessly for our company.
SutiHR has a great team of support for users, and constantly updating the product to have better features. Very straight forward interface and made ready step-by-step user guides.
As with all software, there are many areas to improve. SutiHR team has been working hard to do just this as demand arise. It is not for large size company, and the workflow is simple. If your expectation of HR system is an ERP, then this is not for you.
Pricing starts at $4 per user, per month.
SutiHR offers one of the largest feature sets in the industry available through an intuitive design. SutiHR integrates with other business solutions such as expense management, eSignature, procurement and other solutions from SutiSoft.
Below are some frequently asked questions for SutiHR.
SutiHR offers the following pricing plans:
Starting from: $4/month
Pricing model: Subscription
Free Trial: Available
Pricing starts at $4 per user, per month.
SutiHR offers the following features:
SutiHR has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
SutiHR supports the following languages:
SutiHR has the following pricing plans:
SutiHR supports the following devices:
Android, iPhone, iPad
SutiHR integrates with the following applications:
ADP Workforce Now, Cloudflare, Google Calendar, Okta, SendGrid, SutiExpense, SutiExpense, SutiSurvey
SutiHR offers the following support options:
FAQs, Online Support, Phone Support