Infor CRM

About Infor CRM
Infor CRM - formerly SalesLogix - is an enterprise-level customer relationship and experience management tool that offers a number of industry-specific solutions. Infor manages all your customer interactions from one place and provides intelligence on the value of interactions, providing suggestions on cross-selling, up-selling, and issue resolution. Infor CRM integrates marketing, sales, and customer service features that help to generate insights and provide recommendations on how to increase retention and revenue.
Infor CRM is tailored to meet the needs of a number of specific industries. The CRM app serves the financial services, hospitality and gaming, retail, telecom, fashion, healthcare, high tech, manufacturing industries and more. Infor integrates an enterprise-level CRM, CXM and a social CRM tool into one complete customer management application.
Infor CRM is offered as part of the Infor Epiphany package. The CRM solution you adopt can be tailored to meet the specific needs of your industry. Infor Epiphany include a marketing resource management tool to manage all marketing campaigns and activities, ensuring marketing resources are utilized in the most effective way.
Epiphany Marketing and Analytics allows you to understand customer data and use it to carry out targeted, multi-channel campaigns. The Epiphany Sales and Service tools allow you to access customer transactional history and current data to provide personalized offers and issue resolution to key clients.
Key benefits of Infor CRM
Epiphany Interaction Advisor: A decisioning solution to better solve customer interaction challenges, specialized by industry.
Customer Interaction Hub: Store and view all customer interactions in a single glance. Analyze customer interactions and see suggested actions. Specifically designed for the financial services and telecommunication industries.
Inforce: Infor´s native Salesforce app that lets you connect your Infor ERP system with your Salesforce lead management tools.
Industry-specific Solutions: Including Infor Hospitality, Infor High Tech & Electronics, and Infor Manufacturing.
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Reviews
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- Industry: Railroad Manufacture
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Powerful and Useful ERP software
Reviewed on 2019/10/17
Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement...
Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way
Pros
It has all of the tools needed to perform your job. It could be as fancy and broad as you design it
Cons
It could be a little difficult to learn how to use it
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Experience With Infor Saleslogix
Reviewed on 2016/05/18
I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings...
I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.
Pros
Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).
Cons
Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Horrible Software
Reviewed on 2018/06/12
Pros
There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing.
Cons
Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work.
Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.)
DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group).
We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times.
Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless.
When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster.
Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted.
Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Infor CRM
Reviewed on 2018/11/29
Pros
The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features.
Cons
The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis.
Response from Infor
Thank you for your review. We highly value customer input and are committed to ensuring the highest level of satisfaction. Infor CRM has several ways to build and filter list views and we'd be happy to spend a few minutes showing you how. Please contact [email protected] to schedule a convenient time.
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good overall CRM system. Cost effective vs. SalesForce
Reviewed on 2018/07/09
Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing...
Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.
Pros
Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com
Cons
Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.
Infor CRM FAQs
Below are some frequently asked questions for Infor CRM.Q. What type of pricing plans does Infor CRM offer?
Infor CRM offers the following pricing plans:
- Starting from: US$65.00
- Free Trial: Available
Contact Infor for pricing details.
Q. Who are the typical users of Infor CRM?
Infor CRM has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Infor CRM support?
Infor CRM supports the following languages:
Chinese, Czech, English, French, German, Italian, Japanese, Russian, Spanish
Q. Does Infor CRM support mobile devices?
Infor CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Infor CRM integrate with?
We do not have any information about what integrations Infor CRM has
Q. What level of support does Infor CRM offer?
Infor CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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