Thunderhead

Thunderhead

Customer experience and engagement

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Thunderhead Overview

Thunderhead's ONE Engagement Hub is a customer engagement solution designed to enhance the experience of your customers across multiple channels and platforms. The software provides a visualization into the customer journey, allowing you to map, monitor and optimize multi-channel customer communication.

The ONE Engagement Hub from Thunderhead provides a suite of intelligence tools that give real-time analytics, journey visualization and actionable insights. Journey performance can be monitored in real-time and measured in the form of KPIs and metrics. The software can also be used to create smart, personalized content based on customer behaviour, that is delivered at the optimal time and to the right channel or device.

Pricing

Starting from
N/A
Pricing options
Free Trial

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

Thunderhead Pricing

Starting from
N/A
Pricing options
Free Trial

Contact sales for a quote or request a demo online

Thunderhead Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Thunderhead

Key features of Thunderhead

  • Actionable customer insights
  • Advanced collaboration capabilities
  • Audit trail
  • Customer journey optimization
  • Customer profiling
  • Document sharing
  • Journey insights
  • Journey mapping
  • Manage multiple channels
  • Multi-industry solutions
  • Personlized conversations
  • Real-time customer view
  • Regulatory compliance checking
  • Smart content
  • Specific language/ idiom communications
  • Tailored communication tools

Benefits

  • Adaptive Engagement Profile: The ONE Engagement Hub draws on real-time customer data, such as preferences, profile information and context, using this to advise on the best content to provide.

  • Tailored Customer Content: This feature lets you create personalized content that meets regulatory compliance across multiple jurisdictions, and is tailored to your customers needs', including preferred language and idiom.

  • Business Insights: The ONE Engagement Hub provides key business insights drawn from a range of sources, as well as all the sales, call center, and customer services systems you use.

  • Smart Collaboration: The collaboration tools offered by Thunderhead ensure that all customer-facing staff can collaborate on information and deliver key documents to client from one source.

  • Thunderhead provides solutions for specific industries, including Life Insurance, Healthcare Insurance, Property/ Casualty Insurance, Telecommunications, Public Sector, Shipping, Wealth Management, Capital Markets and Retail Banking.

  • Thunderhead FAQs

    Below are some frequently asked questions for Thunderhead.

    Q. What type of pricing plans does Thunderhead offer?

    Thunderhead offers the following pricing plans:

    Free Trial: Not Available

    Contact sales for a quote or request a demo online

    Q. What are the main features of Thunderhead?

    Thunderhead offers the following features:

    • Actionable customer insights
    • Advanced collaboration capabilities
    • Audit trail
    • Customer journey optimization
    • Customer profiling
    • Document sharing
    • Journey insights
    • Journey mapping
    • Manage multiple channels
    • Multi-industry solutions
    • Personlized conversations
    • Real-time customer view
    • Regulatory compliance checking
    • Smart content
    • Specific language/ idiom communications
    • Tailored communication tools

    Q. Who are the typical users of Thunderhead?

    Thunderhead has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Thunderhead support?

    Thunderhead supports the following languages:

    English

    Q. What type of pricing plans does Thunderhead offer?

    We do not have any information about what Thunderhead pricing plans

    Q. Does Thunderhead support mobile devices?

    We do not have any information about what devices Thunderhead supports

    Q. What other apps does Thunderhead integrate with?

    We do not have any information about what integrations Thunderhead has

    Q. What level of support does Thunderhead offer?

    Thunderhead offers the following support options:

    Online Support, Phone Support