ADP Vantage HCM®

ADP Vantage HCM®

Globally scalable HR system

3.4/5 (159 reviews)

ADP Vantage HCM® Overview

ADP Vantage HCM® gives comes in multiple scalable packages that are designed to grow along with your enterprises and level of staff. ADP Vantage HCM® gives you comprehensive HCM analytics, human resource management, benefits administration, payroll services, time and attendance, as well as talent management. All ADP Vantage HCM® data is fed into your dashboard in real-time and you can create diagrams and charts based on these reports.

ADP Vantage HCM® also comes in a demo version (before any financial commitment is required) and online support from initial inception to ongoing enquiries.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 6 others, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

ADP Vantage HCM® Reviews

Overall rating
3.4/5
60% positive reviews
46
Excellent
49
Very good
32
Average
18
Poor
14
Terrible
Kent S.

payroll services

Used Monthly for 1-5 months
Reviewed on 2016/11/09
Review Source: SoftwareAdvice

We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two?

The software is excellent. Well written and easy to use and maintain.
The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else.

When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens.

I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses.

All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen.

Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base.

Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues.

Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2.

Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat.

Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide.

I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two?

Sincerely,

Kent Snyder

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Gena R.

Payroll system that's robust

Used Daily for 2+ years
Reviewed on 2019/02/26
Review Source: SoftwareAdvice

Make sure to do your research if you are considering ADP, it's a huge company and that comes with benefits but it's important to know where they may fall short in servicing your needs as well.

Pros

ADP can be used for small or large businesses depending on the needs of payroll. What's interesting about the product is that it can be very versatile. The product is very easy to navigate and maneuver once you are trained. They have multiple extensions that you can dig into as well if you are looking to expand.

Cons

I've used ADP with a couple of different companies of varying size and while it's great that it can flex between large and small companies. I found that the customer service was a challenge at both companies. Payroll companies offering a dedicated resource for a contact is really important especially when related to time sensitive matters.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Verified Reviewer

This system can work great at time and others total glitches

Used Daily for 6-12 months
Reviewed on 2018/11/07
Review Source: Capterra

System is visually nice and user friendly. After working in payroll for a very long time I was surprised to see some options not available for such a large company that smaller payroll software companies were able to accomplish. As far as straight forward payroll processing, benefits etc it works well.

Pros

The system has good function and ideally can work well with users as the dashboard is quite user friendly. It can take some time to get use to and learn but when using integrated functions it can server quite useful. There are great measures taken for security which is good but at the same time can be frustrating when admin users have to log in many times everyday. Reports are robust and fairly easy to navigate.

Cons

Many of the integrated functions can cause issues with one another. Unfortunately being so big there are many departments that handle different items and it seems that some departments always seem to say they cant speak to something even though they should know how the integration of one function impacts the area they work in. Still not big on extreme customization this has not changed from when I used them many years ago. Big business as one would think.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Malissa R.

WFN Portal

Reviewed on 2016/05/13
Review Source: SoftwareAdvice

Pros

I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

Cons

I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jackie D.

ADP, pros and cons

Reviewed on 2016/03/23
Review Source: SoftwareAdvice

Pros

ADP is probably the largest payroll vendor in the nations, which is good and bad. It's great because they are experienced with typical payroll processing, human resources and benefits. It's not so good if you are a smaller company or a company with out of the ordinary payroll functions such as agricultural operations and taxes, California "special" tax issues, and the like.

Cons

Although they say their customer service is first rate, we have found it not to be so when it comes to the typical needs such as payroll issues. They have a great team of specialists in Time and Attendance, Reporting, but generally we are on hold at a minimum for 15 minutes, more typically half hour and longer. We have complained and it seems that they are hiring more staff and our calls are responded to more promptly. They also have a great support center and something called the Bridge where users can chat with other users about similar issues.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10

ADP Vantage HCM® Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ADP Vantage HCM® for a sales quote.

ADP Vantage HCM® Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for ADP Vantage HCM®

Key features of ADP Vantage HCM®

  • Benefits administration
  • Configurable workflows
  • Custom dashboard
  • Custom reports
  • Employee screening
  • Hosting included
  • Human resource management
  • Identify employee success
  • Improve data security
  • In-depth analytics
  • Mobile web version
  • Online support
  • Payroll services
  • Scalable plans
  • Smart phone application
  • Streamline timecard reviews
  • Talent management
  • Tax compliance
  • Time and attendance
  • Web based

Benefits

  • Human resource management and talent management - ADP Vantage HCM® provides you with real-time employee success insights and gives you complete coordination of new talent and prospect employees. ADP Vantage HCM® also gives you the ability to administrate employee benefits and is tax compliant.

  • Analytics and reporting - ADP Vantage HCM® provides live reports of your employee success rates with the ability to export and download this data. ADP Vantage HCM® also enables you to create charts and diagrams based on this data and these can be viewed on mobile or web.

  • Versions and plans: The ADP Vantage HCM® sales team are free to call and provide complete scalability with the packages. ADP Vantage HCM® is also optimized for mobile devices and includes a smartphone application that is linked and automatically synced to your web based platform.

  • Support and guidance: ADP Vantage HCM® provide an array of video tutorials and whitepapers to help you get started. FAQs, email support and forums.

  • ADP Vantage HCM® FAQs

    Below are some frequently asked questions for ADP Vantage HCM®.

    Q. What type of pricing plans does ADP Vantage HCM® offer?

    ADP Vantage HCM® offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact ADP Vantage HCM® for a sales quote.

    Q. What are the main features of ADP Vantage HCM®?

    ADP Vantage HCM® offers the following features:

    • Benefits administration
    • Configurable workflows
    • Custom dashboard
    • Custom reports
    • Employee screening
    • Hosting included
    • Human resource management
    • Identify employee success
    • Improve data security
    • In-depth analytics
    • Mobile web version
    • Online support
    • Payroll services
    • Scalable plans
    • Smart phone application
    • Streamline timecard reviews
    • Talent management
    • Tax compliance
    • Time and attendance
    • Web based

    Q. Who are the typical users of ADP Vantage HCM®?

    ADP Vantage HCM® has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ADP Vantage HCM® support?

    ADP Vantage HCM® supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    Q. What type of pricing plans does ADP Vantage HCM® offer?

    ADP Vantage HCM® has the following pricing plans:

    Subscription

    Q. Does ADP Vantage HCM® support mobile devices?

    We do not have any information about what devices ADP Vantage HCM® supports

    Q. What other apps does ADP Vantage HCM® integrate with?

    ADP Vantage HCM® integrates with the following applications:

    Absorb LMS, Brainier LMS, Ingentis org.manager, Jostle, Pacific Timesheet, PerformYard Talent, SAP Litmos, Velpic

    Q. What level of support does ADP Vantage HCM® offer?

    ADP Vantage HCM® offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials