C2-ITSM
About C2-ITSM
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.
Based on best industry practices and ITIL framework, C2 ITSM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ITSM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.
C2 ITSM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.
C2 Innovations draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Innovations can provide professional services and leading expertise in the following areas:
Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations
Key benefits of C2-ITSM
- Discover a flexible platform that centralizes your users' requests and automates your processes.
- Improve your quality of service and level of support, and deliver an unparalleled user experience.
- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.
- Control the impacts of changes and configurations.
Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ITSM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.
Images
Not sure about C2-ITSM?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
monday.com
Salesforce Service Cloud
Vivantio
EcholoN
Reviews
Already have C2-ITSM?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
C2 Atom: A powerful and flexible help desk software with a wide range of features
Reviewed on 2023/04/04
Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of...
Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses.
Pros
Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently.
Cons
Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pros and Cons of C2 ATOM
Reviewed on 2021/01/14
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest...
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
Pros
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.
Cons
A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Evolving Product
Reviewed on 2017/03/08
C2 Atom is an evolving product, currently be used within our IT department for both helpdesk...
C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.
A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Automated Testing
Reviewed on 2021/11/05
I really enjoy it for my web development. the automated testing is one of the best features
I really enjoy it for my web development. the automated testing is one of the best features
Pros
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use
Cons
There arent much white paper incase you get lost.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
From the system admin perspective
Reviewed on 2017/03/08
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the...
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
Pros
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
Cons
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
C2-ITSM FAQs
Below are some frequently asked questions for C2-ITSM.Q. What type of pricing plans does C2-ITSM offer?
C2-ITSM offers the following pricing plans:
- Starting from: US$44.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Business Cloud: $40 USD ($50 CAD) per license/month* Custom Cloud: contact the C2 ATOM team: [email protected] *Conditions apply
Q. Who are the typical users of C2-ITSM?
C2-ITSM has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does C2-ITSM support?
C2-ITSM supports the following languages:
English, French
Q. Does C2-ITSM support mobile devices?
C2-ITSM supports the following devices:
Q. What other apps does C2-ITSM integrate with?
C2-ITSM integrates with the following applications:
Microsoft Azure, QuickBooks Online Advanced, Zapier
Q. What level of support does C2-ITSM offer?
C2-ITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for C2-ITSM.
- Customer Service Software
- Knowledge Management Software
- Help Desk Software
- ITSM Tools
- IT Asset Management Software
- Automation Testing Tools
- Issue Tracking Software
- Customer Support Software
- Contract Management Software
- License Management Software
- IT Management Software
- Ticketing Systems
- Change Management Software
- IT Project Management Software
- IT Service Software
- Project Tracking Software
