C2-ITSM

4.3 (14)
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The ultimate ITSM platform

About C2-ITSM

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Based on best industry practices and ITIL framework, C2 ITSM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ITSM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.

C2 ITSM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.

C2 Innovations draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Innovations can provide professional services and leading expertise in the following areas:

Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations


Key benefits of C2-ITSM

- Discover a flexible platform that centralizes your users' requests and automates your processes.

- Improve your quality of service and level of support, and deliver an unparalleled user experience.

- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.

- Control the impacts of changes and configurations.

Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ITSM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.


Images

C2-ITSM Software - Resource view
C2-ITSM Software - Request view
C2-ITSM Software - Ticket view
C2-ITSM Software - Approval list
C2-ITSM Software - CMDB
C2-ITSM Software - Dashboard view
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C2-ITSM video
C2-ITSM Software - Resource view
C2-ITSM Software - Request view
C2-ITSM Software - Ticket view
C2-ITSM Software - Approval list
C2-ITSM Software - CMDB
C2-ITSM Software - Dashboard view

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Reviews

Overall rating

4.3 /5
(14)
Value for Money
4.3/5
Features
4/5
Ease of Use
4.3/5
Customer Support
4.4/5

Already have C2-ITSM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 14
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

C2 Atom: A powerful and flexible help desk software with a wide range of features

Reviewed on 2023/04/04

Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of...

Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses.

Pros

Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently.

Cons

Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively.

Stephen
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

From the system admin perspective

Reviewed on 2017/03/08

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the...

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jeremy
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Evolving Product

Reviewed on 2017/03/08

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk...

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Sandhya
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pros and Cons of C2 ATOM

Reviewed on 2021/01/14

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest...

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jean
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

C2 at Town of Candiac

Reviewed on 2017/03/08

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great...

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros

Web based.
Database is on our site
Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Showing 5 reviews of 14 Read all reviews

C2-ITSM FAQs

Below are some frequently asked questions for C2-ITSM.

C2-ITSM offers the following pricing plans:

  • Starting from: US$44.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Business Cloud: $40 USD ($50 CAD) per license/month* Custom Cloud: contact the C2 ATOM team: [email protected] *Conditions apply

C2-ITSM has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

C2-ITSM supports the following languages:

English, French

C2-ITSM supports the following devices:

C2-ITSM integrates with the following applications:

Microsoft Azure, QuickBooks Online Advanced, Zapier

C2-ITSM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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