C2 ATOM

C2 ATOM

All-in-one service desk software

4.1/5 (11 reviews)

C2 ATOM Overview

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Based on best industry practices and ITIL framework, C2 ATOM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ATOM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.

C2 ATOM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.

C2 Enterprise draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Enterprise can provide professional services and leading expertise in the following areas:

Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations

Pricing

Starting from
US$62,00
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, Latin America, Mexico, United Kingdom, United States

Supported Languages

English, French

C2 ATOM Reviews

Overall rating
4.1/5
73% positive reviews
4
Excellent
4
Very good
3
Average
0
Poor
0
Terrible
Stephen C.

From the system admin perspective

Used Daily for 2+ years
Reviewed on 2017/03/08
Review Source: Capterra

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jean B.

C2 at Town of Candiac

Used Daily for 2+ years
Reviewed on 2017/03/08
Review Source: Capterra

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros

Web based.
Database is on our site
Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Thierry A.

A World of Possibility

Used Daily for 6-12 months
Reviewed on 2017/03/08
Review Source: Capterra

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web platform is very flexible and fully customizable.

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Pros

Fully customizable.
Very good development and support, the team is attentive to our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jeremy P.

Evolving Product

Used Daily for 1+ year
Reviewed on 2017/03/08
Review Source: Capterra

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Mirela C.

Great experience.

Used Weekly for 1-5 months
Reviewed on 2018/03/12
Review Source: Capterra

Overall great

Pros

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Cons

Specific Web browser compatibility matrix.
Customizabilty of certain items like the status bar or other little things like this.
Lack of customization in the various screens, complexity of the database to get our own reports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

C2 ATOM Pricing

Starting from
US$62,00
Pricing options
Free Trial
One Time License
Subscription
Value for money

Business Cloud: $65 per user / month

Custom Cloud: contact C2 Enterprise

Available in Cloud or On-Premise.

C2 ATOM Features

  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Automatic Notifications
  • Data Import/Export
  • Monitoring
  • Real Time Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Activity Tracking
  • Application Integration
  • Auditing
  • Collaboration Tools
  • Customizable Reporting
  • Drag & Drop Interface
  • Real Time Data
  • Real Time Reporting
  • SSL Security

Additional information for C2 ATOM

Key features of C2 ATOM

  • Asset management
  • Asset tracking
  • Automation & workflows
  • Built-in reports
  • Business rules
  • CMDB
  • Calendar view
  • Change management
  • Cloud-based ITSM
  • Dashboard
  • IT help desk
  • IT service desk management
  • ITIL ready
  • Incident management
  • Interactive dashboard
  • Inventory management
  • Key performance indicators (KPIs)
  • Knowledge management
  • Problem management
  • Real-time visualization
  • Request management
  • Self-service web portal
  • Service catalog
  • Task management
  • Ticket templates
  • Timesheet
  • User satisfaction stats

Benefits

  • C2 ATOM helps boost IT operations, optimize processes, organize tasks/projects and wrap up quick configuration.

  • C2 ATOM supports various ITS capabilities such as incident, problem, change, service request, availability, portfolio and asset management. ITIL-framed, it will provide a certified software built around industry best practices.

  • IT support teams can deliver better and faster services, while reducing response and resolution time thanks to C2 ATOM automation and business rules functions.

  • The integrated system allows organizations to scale up using cross-departments service catalogs and enable self-service portal to reduce agents’ workload.

  • C2 ATOM helps organizations modernize ITSM practice to provide extraordinary IT services.

  • C2 ATOM FAQs

    Below are some frequently asked questions for C2 ATOM.

    Q. What type of pricing plans does C2 ATOM offer?

    C2 ATOM offers the following pricing plans:

    Starting from: US$62,00

    Pricing model: One Time License, Subscription

    Free Trial: Available

    Business Cloud: $65 per user / month

    Custom Cloud: contact C2 Enterprise

    Available in Cloud or On-Premise.

    Q. What are the main features of C2 ATOM?

    C2 ATOM offers the following features:

    • Asset management
    • Asset tracking
    • Automation & workflows
    • Built-in reports
    • Business rules
    • CMDB
    • Calendar view
    • Change management
    • Cloud-based ITSM
    • Dashboard
    • IT help desk
    • IT service desk management
    • ITIL ready
    • Incident management
    • Interactive dashboard
    • Inventory management
    • Key performance indicators (KPIs)
    • Knowledge management
    • Problem management
    • Real-time visualization
    • Request management
    • Self-service web portal
    • Service catalog
    • Task management
    • Ticket templates
    • Timesheet
    • User satisfaction stats

    Q. Who are the typical users of C2 ATOM?

    C2 ATOM has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does C2 ATOM support?

    C2 ATOM supports the following languages:

    English, French

    Q. What type of pricing plans does C2 ATOM offer?

    C2 ATOM has the following pricing plans:

    One Time License, Subscription

    Q. Does C2 ATOM support mobile devices?

    We do not have any information about what devices C2 ATOM supports

    Q. What other apps does C2 ATOM integrate with?

    C2 ATOM integrates with the following applications:

    Microsoft Azure, QuickBooks, Zapier

    Q. What level of support does C2 ATOM offer?

    C2 ATOM offers the following support options:

    FAQs, Knowledge Base, Phone Support