FareHarbor
About FareHarbor
FareHarbor provides online ticketing and booking solutions designed specifically for tours, activities, attractions, and events. Through one intuitive dashboard, FareHarbor eases operations for thousands of businesses worldwide. Options like custom seat maps, online seat selection, and automatic assignments can all be tailored to your unique needs while capacity limits and contactless ticket scanning help you maintain the latest safety protocols.
FareHarbor's secure online booking and point-of-sale capabilities enable companies to effortlessly convert website visitors and walk-ups into paying customers through encrypted checkout and seamless payments.
Key benefits of FareHarbor
FareHarbor enables thousands of tour, activity, attraction and event businesses across the globe to strategically increase their online bookings and revenue while providing streamlined user experiences that convert website visitors into paying customers. Our highly-customizable, cloud-based booking solutions are designed to be easy for you and your customers. We are committed to your growth and will work side-by-side with you to grow your business with our industry-leading software, 24/7 customer support, and suite of exclusive marketing tools and services.
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- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Only Regret Is Not Starting Sooner
Reviewed on 2019/10/03
Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more...
Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there?
Pros
The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought.
I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question.
Cons
I would like to be able to send more automatic mails than currently possible. That's it.
Response from FareHarbor Holdings
Hi Dave -
Thank you for taking the time to write this review! FareHarbor was designed to help tour operators, such as yourself, grow their businesses - we are happy to hear that you have been able to leverage the software to handle the operational day to day of your business. We look forward to growing this partnership!
Thank you!
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great fit for a medium sized tour operator
Reviewed on 2023/05/11
Overall FareHarbor is our source of truth for all things about our reservations, our scheduled...
Overall FareHarbor is our source of truth for all things about our reservations, our scheduled tours and our guide assignment. I now use one of the FarHarbor reports as the basis for guide compensation, so it is fully integrated into our business operations. My interactions with their support organization have been very satisfying.
Pros
We do almost 2,000 bookings for over 6,000 guests each year, I can't imagine doing that volume of transactions with a system that is not as complete as FareHarbor. The speed of the hosted environment keeps up with our check-in flow, and the system seemlessly integrates with our website for online booking. Fully 2/3rds of our bookings and over half of our passengers book online, so that is critical.
Cons
I think that FareHarbor could invest in improving its reporting capabilities, other than basic quantitative reports I see very little in the way of insightful reporting coming out of the application. It is flexible and does allow me to export into excel where I can do further analysis, but in general I view the reporting capabilities as rudimentary. There are some dimensions that are impossible to report against, although there are workaround using dashboard views.
Alternatives Considered
CheckfrontReasons for Switching to FareHarbor
I own another, smaller business that operates on Checkfront. While it is a solid application, I can't imagine operating our kayak business on that platform- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Does not preserve ticket purchases during the check-out (cart) phase
Reviewed on 2023/10/07
Pros
Easy to use, quick response time, can handle large user volume.
Cons
Tried to book Niles Canyon Train of Lights. The cart accepted my purchase of 10 tickets. Entered my credit card information to complete the purchase (maybe 1 minute to do that step). Fareharbor "said" purchase could not be done. It would not longer accept my ticket purchase, and then the train was sold out. FareHarbor failed to hold onto my ticket purchase, during the purchase phase. Very poor!
Response from FareHarbor Holdings
Hello Jerry, we are sorry for the inconvenience with your ticket purchase. We will take your feedback into consideration.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Works for basic needs, but has gaps
Reviewed on 2020/04/16
Overall we are booking field trips, tours, and other events. There are multiple users and multiple...
Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.
Pros
Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.
Cons
The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.
Response from FareHarbor Holdings
Hello - thank you for taking the time to write this honest review of your experience with FareHarbor.
It is great to know you've been able to take advantage of our features and customization.
Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy To Use Booking System With Great Customer Support
Reviewed on 2021/04/20
Because it costs the company nothing and their customer service is top-notch I have nothing but...
Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!
Pros
The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.
Cons
Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!
Alternatives Considered
XolaReasons for Switching to FareHarbor
No cost to the company since the fee is added to the customer booking total.Response from FareHarbor Holdings
Hello -
Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier!
We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions!
Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out!
FareHarbor FAQs
Below are some frequently asked questions for FareHarbor.Q. What type of pricing plans does FareHarbor offer?
FareHarbor offers the following pricing plans:
- Starting from: US$0.01/one-time
- Pricing model: Free Version
- Free Trial: Available
The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.
Q. Who are the typical users of FareHarbor?
FareHarbor has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does FareHarbor support?
FareHarbor supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish
Q. Does FareHarbor support mobile devices?
FareHarbor supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FareHarbor integrate with?
FareHarbor integrates with the following applications:
Fotaflo, Google Ads, Google Analytics 360, Google Calendar, Meta for Business, Olark, Podium, Smartwaiver, Sojern Traveler Platform, Squarespace, Stripe, WordPress, Zapier
Q. What level of support does FareHarbor offer?
FareHarbor offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for FareHarbor.
Online Booking Systems
