FareHarbor

FareHarbor

Mobile-Friendly Reservation Software

4.8/5 (812 reviews)

FareHarbor Overview

FareHarbor is an enterprise-level reservation system designed for the tour & activity industry. Built to bring ease and efficiency to every aspect of your business, you’ll find all the tools you need to manage your day-to-day on one central dashboard. Use it to keep track of phone, in-store and affiliate bookings in real-time availability, build unlimited custom reports and seamlessly communicate with customers.

Grow your business by accepting bookings from anywhere, at anytime with mobile checkouts on the FareHarbor app. Use any device to collect customer information, sign digital waivers, or securely accept payment at the industry-low credit card rate of 1.9% + 30 cents per transaction. Do it all with unlimited, 24/7 support from our friendly customer success team.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, Latin America and 3 others, Mexico, United Kingdom, United States

Supported Languages

Czech, Danish, Dutch, English, Finnish and 8 others, French, German, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

FareHarbor Reviews

Overall rating
4.8/5
98% positive reviews
700
Excellent
96
Very good
10
Average
3
Poor
3
Terrible
Shannon S.

FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team!

Used Daily for 2+ years
Reviewed on 2019/05/30
Review Source: Capterra

I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank!

Pros

Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling.

Cons

I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally.

Response from FareHarbor Holdings

Hi Shannon -
We can't thank you enough for the positive feedback. We truly do consider you a partner and aim to make your experience with FareHarbor a collaborative one. That said we're always looking for ways to improve so, I'll definitely pass along your hopes for an alternative checkout for your customers. Thank you for your trust in FareHarbor and we look forward to the years of success to come! Mahalo!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David S.

Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz.

Used Daily for 2+ years
Reviewed on 2018/04/06
Review Source: Capterra

I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here.

Pros

Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more.

Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me.

The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc.

Integrates with Viator and Expedia and other resellers. Has never ever been unavailable.

Cons

It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features.

Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful.

Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be.

I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model.

I can't complain about the cost. I pay them so little that I wonder how their business model works.

But I really have to get creative to think of any shortcomings. None that are software related.

Response from FareHarbor Holdings

David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kaitlin L.

From customer support to foolproof features, our experience with FareHarbor has been superb.

Used Daily for 6-12 months
Reviewed on 2018/03/09
Review Source: Capterra

Pros

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Cons

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Response from FareHarbor Holdings

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Elisa M.

Super helpful and friendly staff; this software solves so many problems for us!

Used Daily for 6-12 months
Reviewed on 2017/05/03
Review Source: Capterra

Online bookings 24/7 is huge for us. Fewer phone calls and a greater ability to focus on providing the product rather than selling.

Pros

It has tremendous functionality. It can be used with very simple business models, as well as very complex ones. I use it for three different companies. One is very basic, bare-bones. The other two are extremely complex, so I have been digging into the myriad of features and functionality over the past three months as we launched it for the two more complex companies. There is a lot to learn for the more complicated businesses (as expected), but once I figured it all out, it all makes sense and I am able to really maximize the functionality.

The staff is very responsive and always there to help with questions, problems, and even assigning tasks to them.

In addition to providing booking software, they also designed new websites for me for free, which increased the company's visibility online, so our sales have increased. The also have a free online call center (I haven't made use of this yet).

They are constantly rolling out new and better upgrades.

I am extremely happy with this product and with the staff behind it.

Cons

FareHarbor charges the customer 6% of the gross for online bookings (the customer isn't charged this 6% if they call in and book directly over the phone). I'd like to have the option to absorb that 6% on our end so the customer doesn't pay it. The closest we can get is to offer a 6% online booking discount, but I would prefer the option of allowing us to absorb a portion or all of that 6% on the back end instead.

That being said, until I started typing this review, I've never thought of asking them if they would be willing to implement an option like this! I'll be asking tomorrow. Knowing they are constantly improving the product and they do take customer suggestions seriously, I wouldn't be surprised if they consider doing this in the future.

Response from FareHarbor Holdings

Thanks for the lovely and detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours.

Never hesitate to reach out with any questions or suggestions!

Thanks again,
Becca

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tony D.

Finally! Reservations software that makes sense for small business.

Used Daily for 2+ years
Reviewed on 2017/05/15
Review Source: Capterra

Working with FareHarbor has allowed us to modernize our website and reservations system into something that is appealing to our customers. It's easy to use, it's secure, and allows us to create more revenue through direct bookings and keep our cashflow rather than having to pay fees to a reservation software company.

Pros

Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly for three years. Our online reservations jumped from 6 per month to 25 or so per month almost immediately after deploying FareHarbor. Guests love the interface and ease of use. We love the cost to us (nothing) and the dramatic increase in direct bookings. They also redesigned our website. Updates to our website are only an email away and the end result looks and functions perfectly. We have been approached by many competing software systems over the years and have looked into all of them. None of them can touch FareHarbor.

Cons

We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Response from FareHarbor Holdings

Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!!

If there's ever anything we can help with in the future, you know we're always here.

Thanks again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

FareHarbor Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

FareHarbor Features

  • API
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Contact Database
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Reporting & Statistics

Additional information for FareHarbor

Key features of FareHarbor

  • 24/7 Client Support
  • Accept All Credit Cards Online
  • Advance Schedule Private and Public Events
  • Advanced Resource Tracking And Allocation
  • Automated Affiliate Invoices
  • Checkout Flow Built For Conversions
  • Conversion Focused Checkout Flow
  • Digital Waivers Signed in Minutes
  • Employee/Guide Notifications
  • Facebook Booking Integration
  • Free Conversion Rate Consultation
  • Import Reservations From Current System
  • Keep Your Same URL
  • Live Updates To Availability
  • Maintain and Manage Employees
  • Mobile Optimized Checkout
  • Record Affiliate Booking Vouchers
  • SEO, Web Optimization & Marketing Services
  • Unlimited Users and Products
  • Wordpress Plugin

Benefits

FareHarbor thinks of clients as partners. We'll work side-by-side to grow your business with our 24/7 support and suite of marketing services. Easily customizable, our booking software is designed to simply manage any type of activity business. From private events to scheduled tours, all types of reservations can be managed with just a few clicks.

FareHarbor FAQs

Below are some frequently asked questions for FareHarbor.

Q. What type of pricing plans does FareHarbor offer?

FareHarbor offers the following pricing plans:

Pricing model: Free

Free Trial: Available

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

Q. What are the main features of FareHarbor?

FareHarbor offers the following features:

  • 24/7 Client Support
  • Accept All Credit Cards Online
  • Advance Schedule Private and Public Events
  • Advanced Resource Tracking And Allocation
  • Automated Affiliate Invoices
  • Checkout Flow Built For Conversions
  • Conversion Focused Checkout Flow
  • Digital Waivers Signed in Minutes
  • Employee/Guide Notifications
  • Facebook Booking Integration
  • Free Conversion Rate Consultation
  • Import Reservations From Current System
  • Keep Your Same URL
  • Live Updates To Availability
  • Maintain and Manage Employees
  • Mobile Optimized Checkout
  • Record Affiliate Booking Vouchers
  • SEO, Web Optimization & Marketing Services
  • Unlimited Users and Products
  • Wordpress Plugin

Q. Who are the typical users of FareHarbor?

FareHarbor has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does FareHarbor support?

FareHarbor supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

Q. What type of pricing plans does FareHarbor offer?

FareHarbor has the following pricing plans:

Free

Q. Does FareHarbor support mobile devices?

FareHarbor supports the following devices:

iPhone, iPad

Q. What other apps does FareHarbor integrate with?

FareHarbor integrates with the following applications:

BirdEye, Facebook, Google AdWords, Google Analytics, Google Calendar, Smartwaiver, Squarespace, Stripe, Wherewolf, Wordpress

Q. What level of support does FareHarbor offer?

FareHarbor offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials