ServiceBox

Service industry work management

4,3 /5 (97 reviews) Write a Review!

ServiceBox Overview

What is ServiceBox?

Ultimately, ServiceBox will save you money and give you more time to do what you do best - bring in new clients and keep the ones you have happy. Because we all know that your bottom line is improving your ROI. That is our bottom line as well. Your success is our success.

So let’s get to work. We are excited to introduce you to ServiceBox and transform your business into a fully functional and productive one.

Signing up is easy and getting you onboard is even easier. We can use your existing accounting data to quickly have your information in your custom configured site and in only a few short hours have you operational. Can you spare a few hours to take your company to new heights?

Finally, the Jobbox Software slogan is- MAKE BUSINESS SIMPLE which means Business Should be Simple! And the way we do that is we are continually trying to make our products better. We never stop improving our software. That is where you come in. We invite you to contact us and send us your feedback so we can get better at what we do.... by listening to you. We are growing and we are committed to helping you do the same!

ServiceBox Overview

Pricing

Starting from
US$50,00/month

Pricing options

Free Trial
Subscription
Value for money

* Pay Annually and Receive 10% off
* As low as $20 per user/month


ServiceBox Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Dashboard – View recent activity within your business
Easily track Recurring Work
GPS Tracking and OnSite Check-in’s with History
Manage Multiple Job Sites
Scheduler with multiple views – including dispatcher mode
ServiceBox video ServiceBox video ServiceBox screenshot: Dashboard – View recent activity within your business ServiceBox screenshot: Easily track Recurring Work ServiceBox screenshot: GPS Tracking and OnSite Check-in’s with History ServiceBox screenshot: Manage Multiple Job Sites ServiceBox screenshot: Scheduler with multiple views – including dispatcher mode

ServiceBox Reviews

ServiceBox Reviews

Overall rating
4,3
/
5
Excellent
37

Very good
49

Average
11

Poor
0

Terrible
0

Value for Money
4,4
Features
4,1
Ease of Use
4,1
Customer Support
4,4
89% recommended this app
Ryan S.

Have had this system for a bit over a year now. Would never go back to our old system

Cost of the product. Speed of the access for our techs out doing calls. The time card links work great. The tech support has been top notch. The ability to customize customers


Michael B.

Take it from a Seasoned Service Box user in the HVAC service field.

I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible.


Sara H.

Needs to be quicker

It is not what we thought it was going to be and does not function how we'd hoped.


Benjamin S.

Service box is great!

My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.


Nathan C.

Requested review for ServiceBox

Works well for what we need to do.


Ryan S.

Have had this system for a bit over a year now. Would never go back to our old system

Used Daily for 1+ year
Reviewed on 2018/03/27
Review Source: Capterra

Cost of the product. Speed of the access for our techs out doing calls. The time card links work great. The tech support has been top notch. The ability to customize customers

Pros

How it links up to our accounting software. The time card link has proved to pay for itself. We have noticed an increase in employee productivity. Support is very quick and actually being able to speak to a real person right away.

Cons

Every few months I have to go in and clean up the materials list. As it is a learning system if a user spells something different then another it logs this in.
On the quoting side. I would like to see a template to speed up the time for standard estimates.

Response from Jobbox Software

Hi Ryan,
Thanks for taking the time to share your experience with others, we are happy to hear that the system has been working so great for your team!
Have an awesome day!
Your ServiceBox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael B.
Industry: Environmental Services
Company size: Self Employed

Take it from a Seasoned Service Box user in the HVAC service field.

Used Daily for 2+ years
Reviewed on 2020/09/24
Review Source: Capterra

I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible.

Pros

Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process.

Cons

The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site.

Response from Jobbox Software

Hi Michael,
Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button.
Have a wonderful day,
Your ServiceBox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sara H.
Industry: Utilities
Company size: 11-50 Employees

Needs to be quicker

Used Daily for 2+ years
Reviewed on 2020/09/24
Review Source: Capterra

It is not what we thought it was going to be and does not function how we'd hoped.

Pros

I like the customization of categories and statuses. Also timesheets.

Cons

I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered.

Response from Jobbox Software

Hi Sara,
Thank you for the review, I appreciate you taking the time to respond to us! I am happy to hear that you're finding ease with our customization and organization for your jobs.
Please report unresponsiveness to our help desk in order for us to assist you as quickly as possible. We have done a lot of work for our customers to help and improve their speed and we do not want to leave anyone behind. We are currently in the process of a redesign and update in order to make our product more user/mobile friendly.
Hope you have a great day,
Your ServiceBox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Benjamin S.
Industry: Mechanical or Industrial Engineering
Company size: 2-10 Employees

Service box is great!

Used Daily for 1+ year
Reviewed on 2020/09/24
Review Source: Capterra

My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.

Pros

Doing commercial refrigeration and HVAC work, I needed a very intense and streamlined work order management system to fully automate everything from quotes, to work orders to invoices, with the capability of recurring work orders for maintenances, complicated tax jurisdictions and class codes along with customer specific pricing and notes along with job sites, and service box allows for everything to be in one place vs accessing many different areas for information.

Cons

I can’t say I dislike anything specifically about ServiceBox, however, I am very detail oriented and like everything to be exact across the board. There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.

Response from Jobbox Software

Hi Benjamin,
Thank you for your review of ServiceBox, we are very happy to hear that our product is working exponentially well for you. If there is anything that we can improve on at anytime, or that our systems can sharpen up, please use our feedback button on the bottom of our page.
Have a wonderful day,
Your ServiceBox Support Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nathan C.
Industry: Construction
Company size: 2-10 Employees

Requested review for ServiceBox

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

Works well for what we need to do.

Pros

The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.

Cons

Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,2/10
Based on 97 user ratings
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ServiceBox Pricing

ServiceBox Pricing

Starting from
US$50,00/month
Free Trial
Subscription
Value for money

* Pay Annually and Receive 10% off
* As low as $20 per user/month

* Pay Annually and Receive 10% off
* As low as $20 per user/month

Value for Money
4,4/5
Based on 97 user ratings
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ServiceBox Features

ServiceBox Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 97 user ratings
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Categories

Additional information for ServiceBox

Additional information for ServiceBox

Key features of ServiceBox

  • Automated Invoicing
  • CRM
  • Complete Historical Data
  • Contract Management
  • Customer Reports
  • Job Site Management
  • Maintenance reports for customers
  • Map / Location Support
  • Quickbooks Accounting Integration
  • Quoting
  • Recurring Maintenance
  • Reminders
  • Reminders, notes and to-dos
  • Sage Accounting Integration
  • Scheduling
  • Shared Calendar
  • Timesheets
  • To Dos
  • Work Orders

Benefits

  • ServiceBox unites your business and creates clear workflows for all the different parts of your service company. Rather than spending time trying to locate the information related to your business, all of your information is in one place.

  • ServiceBox primarily handles these three areas-
    Sales - customer and contact interaction
    Workflow - quotes, work orders, scheduler and invoices and
    Maintenance - contracts, maintenance lists, notes and history.
    This means that ServiceBox can handle the end-to-end workflow of your business.

  • ServiceBox is also designed so no one needs to be tech savvy. No tech diplomas required! If you are new to management software, no problem! The software is easy to learn and easier to use.

  • ServiceBox FAQs

    ServiceBox FAQs

    Below are some frequently asked questions for ServiceBox.

    Q. What type of pricing plans does ServiceBox offer?

    ServiceBox offers the following pricing plans:

    Starting from: US$50,00/month

    Pricing model: Subscription

    Free Trial: Available

    * Pay Annually and Receive 10% off * As low as $20 per user/month

    Q. What are the main features of ServiceBox?

    ServiceBox offers the following features:

    • Automated Invoicing
    • CRM
    • Complete Historical Data
    • Contract Management
    • Customer Reports
    • Job Site Management
    • Maintenance reports for customers
    • Map / Location Support
    • Quickbooks Accounting Integration
    • Quoting
    • Recurring Maintenance
    • Reminders
    • Reminders, notes and to-dos
    • Sage Accounting Integration
    • Scheduling
    • Shared Calendar
    • Timesheets
    • To Dos
    • Work Orders

    Q. Who are the typical users of ServiceBox?

    ServiceBox has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does ServiceBox support?

    ServiceBox supports the following languages:

    English

    Q. What type of pricing plans does ServiceBox offer?

    ServiceBox has the following pricing plans:

    Subscription

    Q. Does ServiceBox support mobile devices?

    ServiceBox supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ServiceBox integrate with?

    ServiceBox integrates with the following applications:

    Dropbox Business, QuickBooks Online, QuickBooks Online Advanced, Stripe

    Q. What level of support does ServiceBox offer?

    ServiceBox offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base