Qualtrics

Qualtrics

Experience management platform

4.8/5 (281 reviews)

Qualtrics Overview

Experience management helps organizations measure, prioritize, and optimize the experiences they provide across the four foundational experiences of business:

Qualtrics Experience Management is how you manage the four core experiences of any business. It’s how you build awesome products that people love. It’s how you delight customers at every touchpoint. It’s how you build a phenomenal employee culture. And it’s how you build iconic brands.

Customer experience is more than tracking promoters or satisfaction scoring. You have to know how your customers are changing, which ones matter most, and, essentially, how to attract them to your brand. Qualtrics Customer Experience helps you monitor, respond, and improve every touchpoint along the customer journey.

Keeping your finger on the company pulse and staying connected to employees is hard. HR leaders must flag training gaps, nurture top performers, and engage the front line. Qualtrics Employee Experience helps improve engagement, reduce unwanted attrition, and build stronger teams by optimizing key moments across the employee lifecycle.

Brand equity can be your most valuable asset, and also the most fleeting. As the path to awareness, preference, and loyalty becomes harder to navigate, Qualtrics Brand Experience helps you benchmark and track brand awareness, equity, and perceptions. And then move from insights to action.

How big is your market; could it be bigger? Today you have to craft your product, features, and pricing long before you ship. And if your market is changing, you can’t be the last to know. Qualtrics Product Experience helps you uncover unmet product needs, prioritize features, measure user experience, and predict market adoption and usage.

Pricing

Starting from
US$1 500,00/year
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish and 8 others, French, German, Irish, Italian, Japanese, Korean, Spanish, Taiwanese

Qualtrics Reviews

Overall rating
4.8/5
99% positive reviews
227
Excellent
51
Very good
3
Average
0
Poor
0
Terrible
Grace didomenico D.

Survey platform with the most functionality, although drawbacks for some research designs.

Used Daily for 2+ years
Reviewed on 2018/01/04
Review Source: Capterra

Pros

Out of the all the survey platforms I have tried (survey monkey, wufoo, google forms etc.), Qualtrics has the most flexibility and functionality, without compromising the intuitive, user-friendly layout. Building surveys is painless, and when building more complicated surveys, I never hesitate to call the support team because of the short wait time and COMPREHENSIVE, USEFUL HELP.

Qualtrics allows our lab to create, share and score surveys EFFICIENTLY.

With the `Library, we can store surveys, blocks, and questions, which can be copied, edited or referenced in future projects. We have a personal libraries, and shared lab library.

`Scoring saves us days of data cleaning. We can score a survey multiple times for different categories we create (ex. categories like Depression Score, Hopelessness Subscale Score). We also can customize the point value of the question items. This is important when the Likert Scale does not follow 1-5, or when a question needs to be reverse coded. When we need more advanced/customizable calculations we use embedded data (ex. converting sum to word labels depending on cutoffs). With scoring features, data can be expertorted and ready for analysis with VERY MINIMAL data cleaning.

Before I explain the cons, I want to lead with saying support is always open and grateful for feedback and has even reached out to speak with me about what features I would like to be added.

Cons

Although useful, scoring is cumbersome, and confusing. 1. 'Scoring' does not automatically set the items point value based on how it is recoded (items need to be reverse coded when inputting AND scoring). 3. Scoring does not stay with a survey when added to library 4. Scoring also has glitched numerous times not allowing me to create new scoring categories. Support has yet to reach out to me about a solution (over 8mns later).

Embedded data (ED) also causes issues. 1. ED is case sensitive, so you must be very careful when inputting ED in logic or piped text. Often my logic is not working, or data is wrong, simply because I have an extra space at the end of my ED. Qualtrics should add the ability to choose ED you set from a dropdown eliminating this problem 3. ED has glitches for me not allowing me to view certain dropdown options in Survey Flow (also unexplained by Support)

Survey flow is also quite cumbersome. When working with a complex survey (a lot of logic/branches/ED) it is hard to navigate. Survey Flow should have a side bar of levels for easier management. Survey flow would also benefit from having a 'checker' for incorrect logic or ED, keeping me from having to use the trial and error method.

Other features I would like to see to the platform, 1. conditional formatting for email triggers. 2. ability to breakdown a survey report by individual 3. ability to link surveys reports together to look at data over time (ex. weekly report of anxiety symptoms).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Virginia M.

I've been using Qualtrics for over a year and all I can say is WOW!

Used Daily for 1+ year
Reviewed on 2017/11/27
Review Source: Capterra

The product is intuitive, easy to use, and the online training videos made the system easy to learn as well. Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys). In my opinion, this has led to higher response rates, overall. It's also easy to analyze the data and send out reports.

Pros

The intuitive, user-friendly interface makes building surveys a breeze. There are many different question types to choose from so it's easy to find one to fit your needs, and additional survey options (such as branching, embedded data, customized messages, email triggers, and more) make the instrument very versatile. Qualtrics is also modern looking and mobile friendly, and I have seen survey response rates increase since its inception.
I have had the pleasure of working with several Qualtrics employees during implementation and found them to be extremely helpful and professional. No matter what I ask, they deliver, and quickly too! Even when I think I have a problem they can't solve, they come up with a solution that works. I also appreciate that the product is constantly evolving and making improvements based on customer feedback.

Cons

Depending on the amount of data, the Report interface can be slow to load. Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Amanda K.

Great Product and It Keeps Getting Better

Used Daily for 2+ years
Reviewed on 2019/06/20
Review Source: Capterra

Overall I really love Qualtrics. I'd highly recommend it. It allows for great collaboration, I like that I can customize using Java or HTML, and it also applies to many types of research. The other cores are also great. I'm always excited about the newest feature rollouts and it seems they're always getting better.

Pros

I love that Qualtrics is so intuitive and has so much functionality built in. I also love that they are consistently working to improve it and roll out other useful features. I seldom find it's missing something that I need for my job.

Cons

I have hated the reporting and dashboard functionality, as well as the administration dashboard. It's not that they're terrible, but I can create better stuff for myself by downloading the raw data and manipulating it in Excel. HOWEVER, we do have major dashboard, reporting, and administration updates coming in the next month which sound very promising and like great improvements. One other negative, you can't have two people working on a project at once - it gets buggy and changes get lost. It's also difficult to have two Qualtrics pages open in your browser at once. I've managed to manipulate it to a degree, but it doesn't do super well.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jason H.

I love experimenting with new ways I can use Qualtrics every day!

Used Daily for 2+ years
Reviewed on 2018/03/31
Review Source: Capterra

We have started to use Qualtrics and its API to capture data from users and then pass that data into our other systems. We have been developing so many ways to automate processes on our campus and Qualtrics is becoming the engine that drives the automation, but also the main interface for the end user. For example, we have been using for self enrollment for certain faculty development courses. A faculty member goes to a registration page, which is actually just a Qualtrics form, fills out a little data and then clicks the Registration button. The faculty member is then automatically enrolled in the selected course in Canvas. That's just one small use case that saves a bunch of admin time.

Pros

I literally use Qualtrics for everything but surveys. We use it as a form tool, quizzing engine, LMS course enrollment, and so much more. If you want to capture any type of data from a customer and literally do anything you want with it, you need to take a good look at Qualtrics.

Cons

One feature I wish was available in Qualtrics would be the ability to use 'Switch' statements in the survey tool. It's set up so that you have to use tons of 'If' statements to set embedded data (variables) to specific data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer P.

The Gold Standard

Used Daily for 2+ years
Reviewed on 2018/09/12
Review Source: Capterra

Another thing to consider when evaluating Qualtrics is that they have an incredible support team. From your account manager, to your success manager, to the random people you connect with within the support organization, everyone has been stellar. I know that if I have a problem or even a random question, they will make sure I'm taken care of. It's a great relationship and they really care about each of their customers on an individual level.

Pros

Where to begin? Qualtrics is truly the gold standard in survey software. They have built an exemplary product over the years and keep adding more inventive features to be a whole system solution. Unlike other softwares that are either easy and basic with limited functionality or powerful with a steep learning curve, Research Core is both easy to use at a very basic level and has the power to handle any sophisticated needs you can think of. I've yet to run into a way to survey that the software can't pull off.

Cons

The only thing I can think of is one time that I found an incomplete answer in the knowledge base, but that's me REALLY trying to think of a negative.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Qualtrics Pricing

Starting from
US$1 500,00/year
Pricing options
Free Trial
Free
Subscription
Value for money

Contact Qualtrics directly for detailed pricing information.

Qualtrics Features

  • API
  • Automatic Notifications
  • CRM Integration
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Reporting & Statistics

  • Activity Dashboard
  • Activity Tracking
  • Automatic Reminders
  • Calendar Management
  • Contact Database
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for Qualtrics

Key features of Qualtrics

  • 100+ question types
  • 360 degree feedback
  • A/B testing
  • Activity monitoring
  • Ad hoc analysis
  • Ad hoc reporting
  • Advanced branching
  • Automated actions
  • Automatic notifications
  • Brand control
  • Brand management
  • Business analysis
  • CRM integration
  • Change management
  • Closed loop ticketing
  • Communication management
  • Concept testing
  • Customer analysis
  • Customer satisfaction & loyalty
  • Customer satisfaction surveys
  • Customer segmentation
  • Customizable branding
  • Customizable fields
  • Customizable reporting
  • Data connectors
  • Data filtering
  • Data visualization
  • Drag & drop interface
  • Email surveys
  • Email triggers
  • Employee assessments
  • Employee engagement surveys
  • Employee exit interviews
  • Employee management
  • Feedback management
  • Forms management
  • Goal management
  • Goal setting / tracking
  • Graphical data presentation
  • Graphical user interface
  • HR management
  • IVR
  • Incident management
  • Lifecycle management
  • Market segmentation
  • Marketing research
  • Mobile surveys
  • Multi-channel communication
  • Multi-channel management
  • Multi-language
  • Multi-rater assessments
  • Multiple user accounts
  • Net promoter score
  • Offline access
  • Predictive intelligence
  • Prioritizing
  • Product management
  • QR codes
  • Randomization
  • Real time analytics
  • Real time data
  • Recruiting management
  • Reporting & statistics
  • Research suite
  • Role-based dashboards
  • Role-based permissions
  • SMS surveys
  • Scheduled reporting
  • Search functionality
  • Single sign on
  • Site intercept
  • Surveys & feedback
  • Testing management
  • Text highlighting
  • Training management
  • User experience
  • Voice of customer
  • Website feedback surveys
  • Widgets
  • Workflow management

Benefits

The most widely used customer experience software on the planet.

  • Qualtrics Customer Experience - Delight & retain your customers.
    Qualtrics gives organizations complete control over their customer experience programs. Respond to customer needs, analyze trends, and make changes in real time. Qualtrics is easy to use, extremely flexible, and automates processes that drive action.

  • Qualtrics Research Core - Understand your market.
    When you want your products to be as innovative as the artists who use them, you need an insight platform that’s fast and flexible enough to put the customer’s voice into every step of the development process.

  • Qualtrics Employee Experience - Engage & develop your employees.
    Collect and act on employee feedback in real time. From exit interviews to 360 performance reviews to employee engagement programs, organizations can now manage all their employee insights in one place.

  • Qualtrics FAQs

    Below are some frequently asked questions for Qualtrics.

    Q. What type of pricing plans does Qualtrics offer?

    Qualtrics offers the following pricing plans:

    Starting from: US$1 500,00/year

    Pricing model: Free, Subscription

    Free Trial: Available

    Contact Qualtrics directly for detailed pricing information.

    Q. What are the main features of Qualtrics?

    Qualtrics offers the following features:

    • 100+ question types
    • 360 degree feedback
    • A/B testing
    • Activity monitoring
    • Ad hoc analysis
    • Ad hoc reporting
    • Advanced branching
    • Automated actions
    • Automatic notifications
    • Brand control
    • Brand management
    • Business analysis
    • CRM integration
    • Change management
    • Closed loop ticketing
    • Communication management
    • Concept testing
    • Customer analysis
    • Customer satisfaction & loyalty
    • Customer satisfaction surveys
    • Customer segmentation
    • Customizable branding
    • Customizable fields
    • Customizable reporting
    • Data connectors
    • Data filtering
    • Data visualization
    • Drag & drop interface
    • Email surveys
    • Email triggers
    • Employee assessments
    • Employee engagement surveys
    • Employee exit interviews
    • Employee management
    • Feedback management
    • Forms management
    • Goal management
    • Goal setting / tracking
    • Graphical data presentation
    • Graphical user interface
    • HR management
    • IVR
    • Incident management
    • Lifecycle management
    • Market segmentation
    • Marketing research
    • Mobile surveys
    • Multi-channel communication
    • Multi-channel management
    • Multi-language
    • Multi-rater assessments
    • Multiple user accounts
    • Net promoter score
    • Offline access
    • Predictive intelligence
    • Prioritizing
    • Product management
    • QR codes
    • Randomization
    • Real time analytics
    • Real time data
    • Recruiting management
    • Reporting & statistics
    • Research suite
    • Role-based dashboards
    • Role-based permissions
    • SMS surveys
    • Scheduled reporting
    • Search functionality
    • Single sign on
    • Site intercept
    • Surveys & feedback
    • Testing management
    • Text highlighting
    • Training management
    • User experience
    • Voice of customer
    • Website feedback surveys
    • Widgets
    • Workflow management

    Q. Who are the typical users of Qualtrics?

    Qualtrics has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Qualtrics support?

    Qualtrics supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish, Taiwanese

    Q. What type of pricing plans does Qualtrics offer?

    Qualtrics has the following pricing plans:

    Free, Subscription

    Q. Does Qualtrics support mobile devices?

    Qualtrics supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Qualtrics integrate with?

    Qualtrics integrates with the following applications:

    Adobe Marketing Cloud, Contegro, Datagame, Decibel, Domo, Marketo, Quantum Metric, Rippling, Slack, Tableau

    Q. What level of support does Qualtrics offer?

    Qualtrics offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials