Autopilot

Marketing automation software made visual.

4,6 /5 (100 reviews) Write a Review!

Autopilot Overview

What is Autopilot?

Through an intuitive user interface, you can map every touchpoint of the customer journey simply by dragging, dropping and connecting. You can also access Autopilot’s guides, which are pre-made customer journeys built with marketing best practices refined over the years. There are guides for everything from simple newsletter sends to nurturing a lead during a free trial, and more are always being added.

Autopilot lets you trigger marketing activities based on user behavior and events, such as updating your contact list and sending a personalized email once a form has been submitted, allowing you to nurture your customers and leads with the right message, at the right time, on the right channel. It’s a systematic approach to turning your leads into high-paying customers.

Autopilot also integrates with Salesforce CRM and other third party apps like Zapier, Slack, Segment and Twilio to consolidate all your contact information, marketing automation and data in one system while giving you the freedom to continue using the best-of-breed apps you already use and love.

Using Autopilot’s unique tracking code and universal form capture capabilities, you can capture data from any website, blog, or app and track the actions of both your contacts and anonymous website visitors in real time, such as when someone opens an email or visits a page. Autopilot comes with advanced insights and analytics including built-in lead-to-close reporting which gives you a visual understanding of your marketing funnel at all times.

Autopilot Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

Only pay for the contacts in your database. Autopilot offers three support plans, Silver, Gold and Platinum.

Silver:

$49 a month
2,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Gold

$149 a month
5,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Platinum

$249 a month
10,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base


Autopilot Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English

Media

Simple and visual drag and drop customer journeys
Organize all of your customer information in one place
Hundreds of built in templates to get you started
Predictive Insights and Analytics
Drag and drop email builder
Autopilot video Autopilot video Autopilot screenshot: Simple and visual drag and drop customer journeys Autopilot screenshot: Organize all of your customer information in one place Autopilot screenshot: Hundreds of built in templates to get you started Autopilot screenshot: Predictive Insights and Analytics Autopilot screenshot: Drag and drop email builder

Autopilot Reviews

Autopilot Reviews

Overall rating
4,6
/
5
Excellent
73

Very good
19

Average
6

Poor
1

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,5
Customer Support
4,5
92% recommended this app
Kate J.

A great tool, with great visual cues, powerful automation and integrations

Great platform, easy to learn and use, engaging for the team, awesome customer support, truly helpful content.

No regrets. It's perfect for teams that are just starting out.


Garrett G.

A Great Alternative to Full-Fledged Automation Software

Autopilot is a great solution if you're looking for something to automate a sequence of emails. I wouldn't consider it a replacement for full-fledged marketing automation software... yet, but it's a fantastic tool for email automation. Just keep in mind that there are a few hiccups that you'll potentially need to navigate such as email SpamAssassin errors (always use mail-tester.com to check your emails) and CRM sync issues.


Adrien W.

Good tool but some things to improve

Autopilot has been a good tool to use but we had too many issues with the tool. There were a lot of disconnections with Pipedrive. The e-mail features are not that great.


Jeffrey W.

Incredible Value. Make use of the templates. Explore the possibilities.

As a founder of a software startup, our team needed a solution to routinely engage our users/customers with information to help them with their on-boarding experience. Autopilot was the perfect fit!

We had a lot of fun building the journeys and experimenting with what worked (and didn't work) for our team. Their templates gave us some great starting points, and helped us to open up our minds with ways to engage with our users in ways that we hadn't thought of. Of course, those same principals could easily be applied to outbound marketing campaigns with complex engagement logic, which we haven't started to implement as this time. Overall, we are very satisfied with Autopilot!


Richard H.

Great for automating Marketing requirements

Very good. Customer service is incredible, so I feel like any issues or objectives I want to hit are fully supported by the team. I hope this only improves as they grow and doesn't become watered down.


Kate J.
Industry: Computer Software
Company size: 11-50 Employees

A great tool, with great visual cues, powerful automation and integrations

Used Weekly for 1-5 months
Reviewed on 2020/02/26
Review Source: GetApp

Great platform, easy to learn and use, engaging for the team, awesome customer support, truly helpful content.

No regrets. It's perfect for teams that are just starting out.

Pros

Because of the visual workflow (or journeys, as they appropriately call them) builder, this is an easy platform to catch on to. Getting the team to dive in and build our or edit journeys is quick and simple and doesn't require two days of reading documentation and tutorials to understand. Autopilot has done an amazing job of making the building of the workflows collaborative as well. Being able to annotate, comment, add images etc helps not only the team understand the goals, but is killer for reminding you why you built something the way you did a month later.

The email, CRM, Slack integrations are all easy to set up and use as well.

Cons

I believe they are working on it since there have been a lot of updates recently, but the email manager could use a bit more love - it just doesn't stand out as well against the rest of the platform. Building and editing an individual email is simple enough, but managing the full list can be tricky.

The reporting on the messaging bot is also lacking - but that feature is easy to use and helpful. It's easy to trust that they will continue to improve this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Garrett G.
Industry: Computer Software
Company size: 11-50 Employees

A Great Alternative to Full-Fledged Automation Software

Used Daily for Free Trial
Reviewed on 2018/10/13
Review Source: Capterra

Autopilot is a great solution if you're looking for something to automate a sequence of emails. I wouldn't consider it a replacement for full-fledged marketing automation software... yet, but it's a fantastic tool for email automation. Just keep in mind that there are a few hiccups that you'll potentially need to navigate such as email SpamAssassin errors (always use mail-tester.com to check your emails) and CRM sync issues.

Pros

It seems to me that Autopilot does only one thing - but it does that one thing REALLY well. I tested Autopilot briefly for a few weeks as an alternative to the drip program functionality in our Marketing Automation software. I was extremely impressed with how easy it is to build a drip program (called a "Journey" within Autopilot), as well as with the breadth of logic and functionality offered. Autopilot really sets itself apart with some amazing - seriously amazing - integrations and functionality that our Automation platform doesn't offer, such as sending SMS text messages or physical postcards.

I really like that Autopilot offers in-app chat support, and that you generally don't need to wait longer than 5 minutes to get someone to help you out.

Cons

During the few weeks I tested Autopilot, I found a few issues that prevented me from really continuing to use the software for my use-case. The integration with Salesforce was clunky and un-intuitive, and most concerningly, it seemed that when the platform saw leads that already existed in Salesforce, it would stop them from progressing through the drip program. This was a real frustration, and I ended up just disconnecting Autopilot from the CRM in order to finish my test.

Another concern we had was that after testing the emails I had configured using mail-tester.com, there was an error identified that could only be resolved by getting a dedicated IP address - something which adds a significant additional monthly cost to the cost of the program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Adrien W.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Good tool but some things to improve

Used Weekly for 1+ year
Reviewed on 2020/05/19
Review Source: Capterra

Autopilot has been a good tool to use but we had too many issues with the tool. There were a lot of disconnections with Pipedrive. The e-mail features are not that great.

Pros

I like the simplicity and the design of the tool. It's very easy to understand and to set up. There a lot of connections with other platforms such ad Google Ads Facebook and CRMs.

Cons

I do not like the price model, it's quite expansive. Be careful. And the connectivity with Pipedrive is not very good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jeffrey W.
Industry: Computer Software
Company size: 2-10 Employees

Incredible Value. Make use of the templates. Explore the possibilities.

Reviewed on 2016/03/22
Review Source: GetApp

As a founder of a software startup, our team needed a solution to routinely engage our users/customers with information to help them with their on-boarding experience. Autopilot was the perfect fit!

We had a lot of fun building the journeys and experimenting with what worked (and didn't work) for our team. Their templates gave us some great starting points, and helped us to open up our minds with ways to engage with our users in ways that we hadn't thought of. Of course, those same principals could easily be applied to outbound marketing campaigns with complex engagement logic, which we haven't started to implement as this time. Overall, we are very satisfied with Autopilot!

Pros

- Slack Integration
- Segment Integration
- Easy to build complex logic, visually
- Dashboard to keep track of latest events
- Many journey and email templates to get you started
- Built-in email open/link tracking is helpful to find your engaged users
- Good support
- Great blog with ideas of how others use Autopilot
- They are continuing to develop cool new features
- User idea voting for features not yet developed

Cons

- Ability to access email / Slack templates seems inefficient (need to dig into the journey to find them)
- With all of the capabilities that Autopilot offers, you can easily have your custom contact lists get out of hand - remember to KISS so that others on your team can pick up where you left off

Rating breakdown

Value for Money
Ease of Use
Customer Support

Richard H.
Industry: Marketing & Advertising
Company size: Self Employed

Great for automating Marketing requirements

Used Daily for 6-12 months
Reviewed on 2019/04/17
Review Source: Capterra

Very good. Customer service is incredible, so I feel like any issues or objectives I want to hit are fully supported by the team. I hope this only improves as they grow and doesn't become watered down.

Pros

You can plan multiple campaigns visually and then share the boards (completed with annotations) with the client. This means everyone is on the same page and understands how the campaign will proceed. The customer support is also second to none - really good. It's also very visual - as someone who gets easily distracted and bored easily, being able to visualise campaigns in a physical way really helps.

Cons

The reporting in the email side of things could be better. Mailchimp, for example, provides decent reporting with easy actions (like automatic re-send to non-openers' - AP requires you do smart segmenting (which is actually better in the long term), but the mental journey to sort this out would be impossible without the customer support (so it isn't an issue).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 100 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Autopilot Pricing

Autopilot Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

Only pay for the contacts in your database. Autopilot offers three support plans, Silver, Gold and Platinum.

Silver:

$49 a month
2,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Gold

$149 a month
5,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Platinum

$249 a month
10,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Only pay for the contacts in your database. Autopilot offers three support plans, Silver, Gold and Platinum.

Silver:

$49 a month
2,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Gold

$149 a month
5,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Platinum

$249 a month
10,000 contacts included
Unlimited emails
Access to help and support when you need it
24 hour live chat
Support tickets
Online training
Knowledge base

Value for Money
4,5/5
Based on 100 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Autopilot Features

Autopilot Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,3/5
Based on 100 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Autopilot

Additional information for Autopilot

Key features of Autopilot

  • A/B testing
  • API
  • Action-based trigger automation
  • Advanced email analytics
  • Built-in integrations with best of breed technologies
  • CRM integration
  • Click-through tracking
  • Contact database
  • Contact management
  • Conversion optimization tools
  • Conversion tracking
  • Delivery tracking
  • Drag & drop interface
  • Drip email marketing
  • Dynamic text personalization
  • Dynamic workflow
  • Email templates
  • Engagement analytics
  • HTML email editor
  • Journey goal setting & progress tracking
  • Lead capture
  • Multi-channel: email, SMS, in-app messaging, direct mail
  • Performance reports
  • Progress tracking
  • Ready-to-use best practice lead nurture guide templates
  • Real time journey analytics
  • SMS integration
  • Static and dynamic smart list segmentation
  • Universal form capture
  • Unlimited custom fields
  • Unlimited emails
  • Unsubscribe database
  • WYSIWYG email editor
  • Web forms

Benefits

  • Drag and connect journey builder: Map every touchpoint of the customer journey with an intuitive drag and drop interface that’s fun and easy to use.

  • Multi-channel marketing: Autopilot lets you automate your email, texting, in-app messaging and direct mail marketing communications. You’ll be able to connect with customers online, offline, and on mobile.

  • Event-based automation: Trigger marketing actions based on events and user behavior to ensure that leads are always being nurtured towards becoming high-paying customers.

  • Best practice guides: Autopilot’s guides are built from tried and tested lead nurturing strategies and help you kickstart your marketing in seconds.

  • Built-in integrations: Autopilot partners with the best-of-breed technologies including Salesforce CRM, Zapier, GoodData, Segment, Slack, Twilio, and Lob.

  • Universal tracking: Autopilot enables you to track all your contact and anonymous visitor behavior across any touchpoint, from emails to your website, with an activity feed where you can watch actions in real time.

  • Advanced insights and reporting: Autopilot’s built-in Insights give you a visual understanding of the performance and results of your marketing efforts. Know which messages convert, track journey trends, and optimize performance based on real-time results.

  • Autopilot FAQs

    Autopilot FAQs

    Below are some frequently asked questions for Autopilot.

    Q. What type of pricing plans does Autopilot offer?

    Autopilot offers the following pricing plans:

    Starting from: US$49,00/month

    Pricing model: Subscription

    Free Trial: Available

    Only pay for the contacts in your database. Autopilot offers three support plans, Silver, Gold and Platinum. Silver: $49 a month 2,000 contacts included Unlimited emails Access to help and support when you need it 24 hour live chat Support tickets Online training Knowledge base Gold $149 a month 5,000 contacts included Unlimited emails Access to help and support when you need it 24 hour live chat Support tickets Online training Knowledge base Platinum $249 a month 10,000 contacts included Unlimited emails Access to help and support when you need it 24 hour live chat Support tickets Online training Knowledge base

    Q. What are the main features of Autopilot?

    Autopilot offers the following features:

    • A/B testing
    • API
    • Action-based trigger automation
    • Advanced email analytics
    • Built-in integrations with best of breed technologies
    • CRM integration
    • Click-through tracking
    • Contact database
    • Contact management
    • Conversion optimization tools
    • Conversion tracking
    • Delivery tracking
    • Drag & drop interface
    • Drip email marketing
    • Dynamic text personalization
    • Dynamic workflow
    • Email templates
    • Engagement analytics
    • HTML email editor
    • Journey goal setting & progress tracking
    • Lead capture
    • Multi-channel: email, SMS, in-app messaging, direct mail
    • Performance reports
    • Progress tracking
    • Ready-to-use best practice lead nurture guide templates
    • Real time journey analytics
    • SMS integration
    • Static and dynamic smart list segmentation
    • Universal form capture
    • Unlimited custom fields
    • Unlimited emails
    • Unsubscribe database
    • WYSIWYG email editor
    • Web forms

    Q. Who are the typical users of Autopilot?

    Autopilot has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Autopilot support?

    Autopilot supports the following languages:

    English

    Q. What type of pricing plans does Autopilot offer?

    Autopilot has the following pricing plans:

    Subscription

    Q. Does Autopilot support mobile devices?

    We do not have any information about what devices Autopilot supports

    Q. What other apps does Autopilot integrate with?

    Autopilot integrates with the following applications:

    Instapage, LeadsBridge, LiveChat, Mailjet, Omnify, Slack, Stamplay, Tubular, VisitorTrack, Workato

    Q. What level of support does Autopilot offer?

    Autopilot offers the following support options:

    Forum, Knowledge Base, Online Support, Video Tutorials, FAQs