iAdvize

iAdvize

Conversation is the new Marketing!

3.4/5 (8 reviews)

iAdvize Overview

iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries.
With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, Germany, Latin America, United Kingdom, United States

Supported Languages

Chinese (Simplified), Czech, Danish, Dutch, English and 10 others, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian

iAdvize Reviews

Overall rating
3.4/5
75% positive reviews
0
Excellent
6
Very good
0
Average
1
Poor
1
Terrible
Claire B.

The chat and call allow us to increase our conversion rate

Used Daily for 2+ years
Reviewed on 2017/07/12
Review Source: Capterra

We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Response from iAdvize

Merci beaucoup pour votre feedback Claire.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Charlène L.

Very easy and useful app

Used Daily for 1+ year
Reviewed on 2017/07/12
Review Source: Capterra

Client contact and Improved trust

Pros

Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

Cons

The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Vandervliet P.

No particular problem with the platform, easy to use. Nevertheless some bugs

Used Daily for 1+ year
Reviewed on 2017/07/11
Review Source: Capterra

Pros

Monitoring and reporting capabilities
Ease of enriching the standard library
Ergonomics of the platform

Cons

Satisfaction survey that could be completed including by adding additional questions (eg NPS)

Response from iAdvize

Merci pour votre retour Philippe!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Sébastien L.

Easy to configure as an administrator and ergonomic for consultants

Used Daily for 6-12 months
Reviewed on 2017/07/11
Review Source: Capterra

I gained in reactivity and the possibility to commit more with clients on the chat

Pros

The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Cons

Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Eva C.

Quick startup, lack of functionalities

Used Daily for 1-5 months
Reviewed on 2017/07/11
Review Source: Capterra

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros

- The ability to choose the number of conversations you wish to display at the same time.
- The option delete a message by clicking on the small trash
- The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed.
- Have the possibility to make the bar on the left disappear automatically especially during conversations.
- Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
- Access the profile of our interlocutor.
- When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users.
- Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10

iAdvize Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

iAdvize Features

  • API

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for iAdvize

Key features of iAdvize

  • Accompagnement technique
  • Assistance de vos clients en 20+ langues
  • Ciblage comportemental
  • Click to call
  • Click to chat
  • Click to vidéo
  • Intégration avec de nombreuses applications
  • Moteur de ciblage configurable
  • Multi-utilisateurs
  • Multisupport
  • Outils de reporting
  • Personnalisation des éléments de dialogue
  • Pupitre de discussion
  • Reporting
  • SDK mobile
  • Tableaux de bord

iAdvize FAQs

Below are some frequently asked questions for iAdvize.

Q. What type of pricing plans does iAdvize offer?

iAdvize offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of iAdvize?

iAdvize offers the following features:

  • Accompagnement technique
  • Assistance de vos clients en 20+ langues
  • Ciblage comportemental
  • Click to call
  • Click to chat
  • Click to vidéo
  • Intégration avec de nombreuses applications
  • Moteur de ciblage configurable
  • Multi-utilisateurs
  • Multisupport
  • Outils de reporting
  • Personnalisation des éléments de dialogue
  • Pupitre de discussion
  • Reporting
  • SDK mobile
  • Tableaux de bord

Q. Who are the typical users of iAdvize?

iAdvize has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does iAdvize support?

iAdvize supports the following languages:

Chinese (Simplified), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian

Q. What type of pricing plans does iAdvize offer?

iAdvize has the following pricing plans:

Subscription

Q. Does iAdvize support mobile devices?

iAdvize supports the following devices:

Android, iPhone, iPad

Q. What other apps does iAdvize integrate with?

iAdvize integrates with the following applications:

Genesys, Google Analytics, Lithium, Magento, Salesforce Service Cloud, TribePad

Q. What level of support does iAdvize offer?

iAdvize offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials