iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.
iAdvize is a ‘Gartner Cool Vendor’ certified platform that generates value for brands such as Disney, TUI, L’Oréal, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.
We can know on which steps customers need help and make changes to the site accordingly in order to better convert
The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory
The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......
Merci beaucoup pour votre feedback Claire.
It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work
It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service
I honestly have not come across anything negative!!
Excellent company to work with. Great service and awesome team
It is easy to use and install. I have been using it for a year and I am quite happy with it.
Even on the desktop version it's great!
I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues
Client contact and Improved trust
Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.
The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!
Company is great to work for. You make your own hours and know your pay in real time.
Minor bugs in the app. Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.
- iAdvize identifies the most valuable website visitors and helps companies converting them into customers
- With iAdvize you can connect your prospects with the best respondent: A chatbot, a customer agent or an advocate experts
- iAdvize customers see an increase in NPS and customer satisfaction
- the iAdvize platform is centralizing the best tools to help customer agents to be efficient
- Website visitors, who have been assisted via iAdvize, increase their customer lifetime value by 3
Below are some frequently asked questions for iAdvize.
iAdvize offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
iAdvize offers the following features:
iAdvize has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business
iAdvize supports the following languages:
Chinese (Simplified), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian
iAdvize has the following pricing plans:
iAdvize supports the following devices:
Android, iPhone, iPad
iAdvize integrates with the following applications:
Genesys, Google Analytics, Kameleoon, Lithium, Magento, Salesforce Service Cloud, TribePad
iAdvize offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials