About iAdvize

iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.
iAdvize is a ‘Gartner Cool Vendor’ certified platform that generates value for brands such as Disney, TUI, L’Oréal, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.

Key benefits of iAdvize

- iAdvize identifies the most valuable website visitors and helps companies converting them into customers
- With iAdvize you can connect your prospects with the best respondent: A chatbot, a customer agent or an advocate experts
- iAdvize customers see an increase in NPS and customer satisfaction
- the iAdvize platform is centralizing the best tools to help customer agents to be efficient
- Website visitors, who have been assisted via iAdvize, increase their customer lifetime value by 3

Devices

Business size

S M L

Markets

Canada, Germany, United Kingdom, United States

Supported Languages

Chinese, Czech, Danish, Dutch, English and 10 others, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian

Images

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iAdvize video
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Features

Total features of iAdvize: 25

  • API
  • Audience Targeting
  • Auto-Responders
  • Canned Responses
  • Chatbot
  • Customizable Branding
  • File Sharing
  • Geotargeting
  • Human Handover
  • Lead Distribution
  • Lead Qualification
  • Mobile Access
  • Multi-Channel Communication
  • One-to-One Messaging
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • SMS Messaging
  • Screen Sharing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Website Visitor Tracking

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Reviews

Overall rating

3,8 /5
(12)
Value for Money
3,4/5
Features
3,7/5
Ease of Use
3,9/5
Customer Support
3,7/5

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Showing 5 reviews of 12
Evelyn janeth R.
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app to earn an income!!

Reviewed on 2019/07/25

Excellent company to work with. Great service and awesome team

Excellent company to work with. Great service and awesome team

Pros

It is easy to use and install. I have been using it for a year and I am quite happy with it.
Even on the desktop version it's great!

Cons

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

Claire B.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The chat and call allow us to increase our conversion rate

Reviewed on 2017/07/12

We can know on which steps customers need help and make changes to the site accordingly in order to...

We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Response from iAdvize

Merci beaucoup pour votre feedback Claire.

Eva C.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Quick startup, lack of functionalities

Reviewed on 2017/07/11

For the interlocutors, have immediate access to a person without having to call: what is convenient...

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros

- The ability to choose the number of conversations you wish to display at the same time.
- The option delete a message by clicking on the small trash
- The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed.
- Have the possibility to make the bar on the left disappear automatically especially during conversations.
- Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
- Access the profile of our interlocutor.
- When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users.
- Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Joseph B.
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Daily user review

Reviewed on 2020/12/25

My daily use and overall experience has been great only have had the 1 issue and everything else is...

My daily use and overall experience has been great only have had the 1 issue and everything else is great.

Pros

The ability to automatically translate from one language to the other and options for many different languages.

Cons

The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds.

Courtney S.
Overall rating
  • Industry: Consumer Goods
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nothing but AMAZING!!

Reviewed on 2019/07/25

It is a program that handles it all. No more are the days of switching back and forth between 5...

It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work

Pros

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Cons

I honestly have not come across anything negative!!

Showing 5 reviews of 12 Read all reviews

iAdvize FAQs

Below are some frequently asked questions for iAdvize.

iAdvize offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

cost per contact

We do not have any information about iAdvize features

iAdvize has the following typical customers:

Self Employed, 11-50, 51-200, 201-500, 501-1 000, 1 001+

iAdvize supports the following languages:

Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian

iAdvize supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

iAdvize integrates with the following applications:

Google Analytics, Salesforce Service Cloud

iAdvize offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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