iAdvize

iAdvize humanises the digital experience at scale

3,7 /5 (11 reviews) Write a Review!

iAdvize Overview

What is iAdvize?

iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.
iAdvize is a ‘Gartner Cool Vendor’ certified platform that generates value for brands such as Disney, TUI, L’Oréal, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.

iAdvize Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

iAdvize Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Germany
Supported Languages
Chinese (Simplified), Czech, Danish, Dutch, English and 10 others, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian

Media

iAdvize video iAdvize screenshot: iAdvize screenshot: iAdvize screenshot: iAdvize screenshot: iAdvize screenshot: iAdvize screenshot:

iAdvize Reviews

iAdvize Reviews

Overall rating
3,7
/
5
Excellent
2

Very good
7

Average
0

Poor
1

Terrible
1

Value for Money
3,4
Features
3,6
Ease of Use
4
Customer Support
3,8
82% recommended this app
Evelyn janeth R.

Great app to earn an income!!

Excellent company to work with. Great service and awesome team


Claire B.

The chat and call allow us to increase our conversion rate

We can know on which steps customers need help and make changes to the site accordingly in order to better convert


Eva C.

Quick startup, lack of functionalities

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.


Courtney S.

Nothing but AMAZING!!

It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work


Charlène L.

Very easy and useful app

Client contact and Improved trust


Evelyn janeth R.
Industry: Internet
Company size: Self Employed

Great app to earn an income!!

Used Daily for 1+ year
Reviewed on 2019/07/25
Review Source: Capterra

Excellent company to work with. Great service and awesome team

Pros

It is easy to use and install. I have been using it for a year and I am quite happy with it.
Even on the desktop version it's great!

Cons

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Claire B.
Industry: Leisure, Travel & Tourism
Company size: 10 000+ Employees

The chat and call allow us to increase our conversion rate

Used Daily for 2+ years
Reviewed on 2017/07/12
Review Source: Capterra

We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Response from iAdvize

Merci beaucoup pour votre feedback Claire.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Eva C.

Quick startup, lack of functionalities

Used Daily for 1-5 months
Reviewed on 2017/07/11
Review Source: Capterra

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros

- The ability to choose the number of conversations you wish to display at the same time.
- The option delete a message by clicking on the small trash
- The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed.
- Have the possibility to make the bar on the left disappear automatically especially during conversations.
- Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
- Access the profile of our interlocutor.
- When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users.
- Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Courtney S.
Industry: Consumer Goods
Company size: 51-200 Employees

Nothing but AMAZING!!

Used Daily for 1+ year
Reviewed on 2019/07/25
Review Source: Capterra

It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work

Pros

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Cons

I honestly have not come across anything negative!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Charlène L.
Company size: 2-10 Employees

Very easy and useful app

Used Daily for 1+ year
Reviewed on 2017/07/12
Review Source: Capterra

Client contact and Improved trust

Pros

Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

Cons

The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,2/10
Based on 11 user ratings
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iAdvize Pricing

iAdvize Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
3,4/5
Based on 11 user ratings
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iAdvize Features

iAdvize Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
3,6/5
Based on 11 user ratings
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Categories

Additional information for iAdvize

Additional information for iAdvize

Key features of iAdvize

  • Accompagnement technique
  • Assistance de vos clients en 20+ langues
  • Ciblage comportemental
  • Click to call
  • Click to chat
  • Click to vidéo
  • Intégration avec de nombreuses applications
  • Moteur de ciblage configurable
  • Multi-utilisateurs
  • Multisupport
  • Outils de reporting
  • Personnalisation des éléments de dialogue
  • Pupitre de discussion
  • Reporting
  • SDK mobile
  • Tableaux de bord

Benefits

- iAdvize identifies the most valuable website visitors and helps companies converting them into customers
- With iAdvize you can connect your prospects with the best respondent: A chatbot, a customer agent or an advocate experts
- iAdvize customers see an increase in NPS and customer satisfaction
- the iAdvize platform is centralizing the best tools to help customer agents to be efficient
- Website visitors, who have been assisted via iAdvize, increase their customer lifetime value by 3

iAdvize FAQs

iAdvize FAQs

Below are some frequently asked questions for iAdvize.

Q. What type of pricing plans does iAdvize offer?

iAdvize offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of iAdvize?

iAdvize offers the following features:

  • Accompagnement technique
  • Assistance de vos clients en 20+ langues
  • Ciblage comportemental
  • Click to call
  • Click to chat
  • Click to vidéo
  • Intégration avec de nombreuses applications
  • Moteur de ciblage configurable
  • Multi-utilisateurs
  • Multisupport
  • Outils de reporting
  • Personnalisation des éléments de dialogue
  • Pupitre de discussion
  • Reporting
  • SDK mobile
  • Tableaux de bord

Q. Who are the typical users of iAdvize?

iAdvize has the following typical customers:

Large Enterprises, Freelancers, Mid Size Business

Q. What languages does iAdvize support?

iAdvize supports the following languages:

Chinese (Simplified), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian

Q. What type of pricing plans does iAdvize offer?

iAdvize has the following pricing plans:

Subscription

Q. Does iAdvize support mobile devices?

iAdvize supports the following devices:

Android, iPhone, iPad

Q. What other apps does iAdvize integrate with?

iAdvize integrates with the following applications:

Automat, BOTNATION AI, Google Analytics, ItsAlive, Kameleoon, Magento Commerce, Salesforce Service Cloud, Spryker, TribePad

Q. What level of support does iAdvize offer?

iAdvize offers the following support options:

Online Support, Knowledge Base, Phone Support, Video Tutorials, FAQs