Skilljar Customer Education

Skilljar Customer Education
About Skilljar Customer Education
Skilljar is the best external LMS to drive product adoption, increase net retention, and lower the cost to support customers and partners.
- Easy-to-use interface for both trainees and administrators
- Powerful built-in e-commerce engine with multiple payment options, multi-seat licensing, and promotion code capabilities
- Mobile responsive on smartphones, tablets, and computers
- Real-time analytics and data connections with hundreds of business applications including Salesforce.com
Key benefits of Skilljar Customer Education
Turn new buyers into successful users:
Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product.
Partner with the experts in external education:
Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey.
Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.
Improve customer retention:
Trained customers are more likely to use your product, understand the value, and not churn.
Get data-driven insights:
Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business.
Strengthen the power of your brand:
Create an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists.
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Reviews
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- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
More than an LMS: Skilljar builds a partnership with their customers
Reviewed on 2022/11/15
Pros
By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.
Cons
Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Skilljar LMS review
Reviewed on 2023/04/25
It's a very good product, the customer service us greater. They are aware of their areas of...
It's a very good product, the customer service us greater. They are aware of their areas of opportunity but the roadmap is focused on customer needs.
Pros
It's very user friendly, the learning curve is not as long as with other LMS. It offers a wide variety of capabilities for customer and employee training.
Cons
No automated reports. Analytics are a bit basic, especially if you don't have integrations with other tools. Some processes are too manual, especially the course and user management. There are some limitations around email customization.
Reasons for Choosing Skilljar Customer Education
The previous LMS was too limited and had poor user experienceSwitched From
LearnUponReasons for Switching to Skilljar Customer Education
It had the best user experience and good price, plus covered all our needs.- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Features meet expectations with quirks but Disappointed in Support
Reviewed on 2023/07/17
It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been...
It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been thoroughly disappointing or confusing.
Pros
Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS
Cons
The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration.
Response from Skilljar
Thank you so much for your feedback. I am so sorry to hear that you aren't happy with our support. We do our best to meet and exceed the expectations of our customers and we apologize if we fell short for you. Could you please reach out to me ASAP? I would like to ensure that we address the challenges you are having and get you the support you need. I will make sure that you have a speedy response. We care about our customers and want to make sure you are taken care of! Once again, our apologies for not getting you the support you needed. We will ensure we do better by you in the future. Thanks for being the best part of Skilljar.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome Learning Management Tool
Reviewed on 2019/09/10
Overall the system is great and accomplishes what we need. It allows us to post training material...
Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.
Pros
The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.
Cons
Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Candid Customer Support Appoach
Reviewed on 2024/04/25
Pros
Skilljar Customer provides an impressive way of customer communication and proper responses are always shared.
Cons
Skilljar Customer has exceeded the performance bar, and this makes the tool super dynamic.
Skilljar Customer Education FAQs
Below are some frequently asked questions for Skilljar Customer Education.Q. What type of pricing plans does Skilljar Customer Education offer?
Skilljar Customer Education offers the following pricing plans:
- Starting from: US$30,000.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Skilljar for pricing information.
Q. Who are the typical users of Skilljar Customer Education?
Skilljar Customer Education has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Skilljar Customer Education support?
Skilljar Customer Education supports the following languages:
Chinese, Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Skilljar Customer Education support mobile devices?
Skilljar Customer Education supports the following devices:
Android (Mobile)
Q. What other apps does Skilljar Customer Education integrate with?
Skilljar Customer Education integrates with the following applications:
Dropbox Business, Gainsight CS, Gainsight PX, GoTo Training, Higher Logic Thrive, HubSpot Marketing Hub, Influitive, Intercom, Kaltura Video Platform, Marketo Engage, Nintex Process Platform, Oracle Eloqua Marketing Automation, PayPal, Salesforce Marketing Cloud Account Engagement, Salesforce Platform, Stripe, SurveyMonkey, Vidyard, Vimeo, Webex Suite, Wistia, XM for Strategy & Research, Zapier, Zendesk Suite
Q. What level of support does Skilljar Customer Education offer?
Skilljar Customer Education offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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